• Leap Frog

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Overview

Leap Frog has a rating of 3.04 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Leap Frog ranks 64th among Kids sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

Critical highlights

  • It was high in price but low in quality, no customer service and no help.
How would you rate Leap Frog?
Top Positive Review

“China”

Ralph T.
1/22/22

Why do you have China making your globes? They are made behind Chinese law. That makes them made in prejudice and teaching our kids the wrong views of the world. Please fix this problem or loose business. Thank you

Top Critical Review

“Irreparable electronics”

Kimberly P.
8/22/20

I accidentally broke the prongs in the charging port on my son's tablet. The company says they can't fix it, it isn't covered under warranty, and I must take it to a 3rd party repair store. Problem is there are no spare parts available for this tablet so its unfixable. I wasted money on both the tablet and repair fees, and all because of a fragile part. Leapfrog won't even work with me on a discount towards another tablet. The hardware and software are okay but I can get the same from a Kindle with better customer service. They lost my loyalty.

Reviews (25)

Rating

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user kimberlyp435
1 review
1 helpful vote
August 22nd, 2020

I accidentally broke the prongs in the charging port on my son's tablet. The company says they can't fix it, it isn't covered under warranty, and I must take it to a 3rd party repair store. Problem is there are no spare parts available for this tablet so its unfixable. I wasted money on both the tablet and repair fees, and all because of a fragile part.
Leapfrog won't even work with me on a discount towards another tablet.
The hardware and software are okay but I can get the same from a Kindle with better customer service. They lost my loyalty.

Products used:
Leap frog epic tablet

Service
Value
Returns
Quality
Thumbnail of user pamelah956
1 review
1 helpful vote
April 12th, 2021

Downloaded the program. They said a plug-in was needed. Couldn't fine a plug-in except one I could pay for on Amazon. Called technical support. They sent me instructions by e-mail as to how to download it again. It still doesn't work. They did say to call back after that. So I guess they expected it wouldn't work. Been on this or 5 hours with no success. It said Windows defender wouldn't allow the program in. I turned off the firewall and downloaded the program. It still doesn't work.

Thumbnail of user tinasoards
1 review
0 helpful votes
June 2nd, 2023

I got this spin and sing alphabet zoo for my neice. It's supposed to teach them to spell, tell me why they are teaching our kids to spell cat with a k, no no that's not how you spell cat, wow

Thumbnail of user ralpht133
1 review
0 helpful votes
January 22nd, 2022

Why do you have China making your globes? They are made behind Chinese law. That makes them made in prejudice and teaching our kids the wrong views of the world. Please fix this problem or loose business.
Thank you

Thumbnail of user peterk581
1 review
1 helpful vote
May 1st, 2020

Capabilities look great but, and from a from a tech savvy person, it just consistently is inop out of the box. Terrible.

Thumbnail of user jennifery34
2 reviews
0 helpful votes
October 16th, 2017

Leap frog has taught my daughter so much and as a busy mom it made learning much easier! I recommend this product to all my friends and family it's helped our family tremendously

Thumbnail of user leylah8
1 review
1 helpful vote
October 31st, 2020

Questionable toys from California by made by questionable people. Don't recommend, I'm not sure educational material for kids is legitimate...

Thumbnail of user courtneyp86
1 review
4 helpful votes
September 9th, 2019

I wish I had never bought a Leap pad Ultimate for my kids. I have bought a total of 4 and they replaced 5 because the touch screens just stop working. I just spoke with the manager who offered no more replacements and told me that it is uncommon for this problem and that basically my kids were destroying them. My kids use them in bed appropriately. I even sent one back that wasn't working anymore. I will never buy them again. Do NOT waste your money!

Thumbnail of user jaynee5
4 reviews
157 helpful votes
February 27th, 2016

Last year I bought all my grandkids the leappad, they can play online with child security they can email gma gpa or their friends. TAKE PICTURES AND VIDEOS they have a blast with these and helps them prepare for kindergarten. Better than using you cell phone for games that are questionable

Thumbnail of user raeganl
7 reviews
109 helpful votes
October 11th, 2018

Your website is absolutely atrocious!
Why would you give instructions through support page to recover 4 digit password when you follow those instructions, go to 'my account' & it just keeps sending you in circles and is of no help!...?
Horrible!

Thumbnail of user lizar8
1 review
0 helpful votes
April 23rd, 2016

Leapfrog has the worst customer service ever. They sent me two duds after my son's leappad ultra xdi had a distorted screen. They made me pay shipping to send the last dud back. I will never buy another leapfrog product. Do yourself a favor, buy a Kindle instead. Also, don't pay attention to the reviews on the leapfrog site as they delete any reviews they don't like.

Thumbnail of user sm835
1 review
0 helpful votes
November 14th, 2022

UPDATE: if the troubleshooting had mentioned restarting computer at the beginning it might have alleviated a lot of trouble! After "battery not enough to donwload safely" message, and knowing it wasn't the batteries I went about RESETTing and getting the red and amber blinking light. Still to no avail. Then for to last step of troubleshooting and after restarting, Whala! It all works! I had given 2 stars but updating to 4.

ORIGINAL: I'll have to say this has been a irritating experience. After quite a bit of trouble setting it up the first time and writing notes on how to do this, literally not using the power cord it came with, as that one would not work, the thing now says batteries are too low to update for downloading the books. These are books I'm oprettysyre we downloaded when we first got them. I've tried 3 new sets of batteries from different packages and still says there's not enough. Maybe I will try to find the original white power cord. Not fun. The activities aren't in sequence to how kids learn so you have to jump around, and the activities can be non intuitive, well if you like surprises then this might be for you :)

Thumbnail of user rodn371
6 reviews
5 helpful votes
October 17th, 2016

HP IS Horrible

Thumbnail of user carriec16
12 reviews
9 helpful votes
October 9th, 2015

I bought the leap frog ultra for my 3 yr old there's only 1 game he can play which is art gallery. We have to buy all games and apps i can get better FREE GAMES ON MY CELL PHONE

Thumbnail of user alexm2156
1 review
0 helpful votes
February 25th, 2023

This site didn't impress me. It's boring here, and the kids aren't having fun. There are other sites better than this. I found a website https://wunderkiddy.com/material/autumn-nature. Here are collected bright and colorful puzzles on the theme of autumn nature for children, which they will really like! It is both fun and useful for children here!

Service
Value
Shipping
Returns
Quality
Thumbnail of user maxineb8
55 reviews
175 helpful votes
December 5th, 2017

I have 2 grandsons so I buy alot of educational toys for development. They are well made and last from my 11 year old to my 4 year old. Recommend

Thumbnail of user garyc973
2 reviews
0 helpful votes
January 19th, 2021

The concept of this book is great, however, the touch feature is incredibly sensitive and you must gently touch the picture or the book will recite pictures from previous pages.

Thumbnail of user keelas
5 reviews
2 helpful votes
December 22nd, 2017

Just average, breaks too easily for age appropriate electronics. Needs an upgrade in graphics and material used.

Thumbnail of user kateb54
20 reviews
50 helpful votes
April 6th, 2016

The leapfrog experience started for us in 2002 when I bought their plug and play gaming system. It was high in price but low in quality, no customer service and no help. Recently I've purchased two more of their products. Both were the leappad 2. The pink one worked just fine straight out of the box but the green one had a cracked screen probably from being mishandled at the warehouse. The crack was internal so we couldn't see it until somebody touched it with a stylus and it broke like ice, underneath the screen. They told me to go to a store to return it but the store wouldn't take it so I had to send photos and details to leappad at which point they sent me a shiping receipt to send it back to them. About three weeks after Christmas the new one showed up, but nobody was playing with it since his sister got one and he "didn't". We called the green one "the grinch" and sold it (having already bought him something else).

Customer service was terrible, rude, and acted like everything was my fault. I had to send back the unit so they could "determine" if I qualified fora refund, AND I'm pretty sure I know why it was so cruddy in the first place if they're just upcycling the parts from old sent-back units to create new ones!

They're sort of old fashioned anyway since there are so many apps for kids on the computer an diphone now.

Thumbnail of user armank
6 reviews
0 helpful votes
October 20th, 2017

I am all working for online jobs and my cariare. I am all time
Online jobs work. I Opening my account site and my regular work form home online jobs. I am students of class ten
And my school is very hard and my home gard is very strong
Thanks for reviewing and show my article.

Thumbnail of user paightyna
5 reviews
4 helpful votes
November 1st, 2016

Good

Thumbnail of user laural116
20 reviews
8 helpful votes
July 12th, 2016

Love leap frog toys best things out there

Thumbnail of user coys27
3 reviews
11 helpful votes
January 2nd, 2015

LeapFrog is good for your kids and not so mind numbing. All of the apps are educational and my kids have learned so much from leapfrog.

Thumbnail of user bhavnap
5 reviews
3 helpful votes
March 28th, 2015

Many children have learned many things by leapfrog.

Thumbnail of user hopem
38 reviews
228 helpful votes
November 18th, 2014

Please spare your children from Ipads, even steve jobs didn't allow his own children to use ipads. They are not meant for kids. I thought I would review this site as an ipad for kids alternative. They are good for your kids and not so mind numbing. All of the apps are educational and my kids have learned so much from leapfrog

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Prepare your child for a lifetime of learning with educational toys from LeapFrog. Check out our tablets for kids, learning toys and educational games.

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