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LDProducts has a rating of 1.59 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LDProducts most frequently mention customer service, ink cartridges, and credit card problems. LDProducts ranks 74th among Printer Ink sites.
This company responds to reviews on average within 3 days
No positive highlights yet
We run a small home office and have been using LD toners for over 10 years in several laser printers. We have NEVER had a problem with any of their toners. We have a large extended family who has also used both the toner and ink cartridges without any issues. When we recently needed to upgrade our all in one printer, tech support told us to hold off for a few months until they had theirs ready. Surely no issues with these folks!
I called in twice yesterday, leaving my phone # each time as no person ever answered the phone. No one ever called me back. Your LD T232XL120 cartridge worked for about 2 weeks in my EPSON XP-4200 printer, but now the printer tells me it "cannot recognize ink cartridge. Try installing again." I've done that 4 times with no change so far. Just now I've waited 20 minutes for someone in your product sales department to answer, but was just told to leave a message, hang up and "someone will get back to me." Fat Chance of that happening!
I called in twice yesterday, leaving my phone # each time as no person ever answered the phone. No one ever called me back. Your LD T232XL120 cartridge worked for about 2 weeks in my EPSON XP-4200 printer, but now the printer tells me it "cannot recognize ink cartridge. Try installing again." I've done that 4 times with no change so far. Just now I've waited 20 minutes for someone in your product sales department to answer, but was just told to leave a message, hang up and "someone will get back to me." Fat Chance of that happening!
Tip for consumers:
They don't answer their customer service phone.
Products used:
NOTHING YET
Our office placed an order for toner on Feb 22,2024. A few days later an order for ink was placed. As of today, March 6,2024, no product has been received for either order. Moreover, numerous calls attempting to get status have been completely ignored. Zero, nothing. Not one call has been answered, nor has anyone called back. Also, an email inquiry has gotten no reply. As a very satisfied customer for over 20 years this is a horrible vendor experience and I will be calling and cancelling credit card payment. Sorry to say this is the end of a long term relationship.
Thank you for your feedback, Russ. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Can't ship on time. One week to deliver a few ink cartridges 20 miles away. Paid for expedited shipping on a different order. Delivery still not here two three days past due. Can't reach anyone in customer service by phone after leaving call back number.
Products used:
ink cartridges
Thank you for your feedback, Mark. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
Trying to reach anyone live or by email is horrible! I have tried many times to cancel my order with no response from anyone!
Thank you for your feedback, Carol. We sincerely apologize for any inconvenience you've experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Over the past 10 years LD has been an excellent, supportive, supplier of good quality cartridges. My last order was entered 3/24/24. They accepted my payment on 3/25/24. It is now 4/9/24 and I have not yet received indication of product being shipped. My L D account page shows the order is still being"processed". Have tried to call their customer service twice, no one would take my calls, no one would return my calls. Twice I have e-mailed customer service, and I have received no responses. When compared to my prior experiences with LD, my current experience is unexpectedly terrible. They " took my money and ran! "
Thank you for your feedback, Tom. We sincerely apologize for any inconvenience you've experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I ordered a toner cartridge. It was due to arrive within a week, and when it didn't, I went to another local company to buy it. After a month, when nothing showed up & no response from the company, I ended up contacting Paypal, and finally got a refund after about 6 weeks. I tried to call & email the company. Nobody ever responded or answered the phone. You just sit on hold forever.
Tip for consumers:
I rarely write negative reviews, but this was incredibly frustrating. There is NO customer service.
Products used:
Toner cartridge from another company.
Thank you for your feedback, Connie. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
They took my money same day I ordered 6 ink carts. I paid for expedited shipping. I finally got someone on the phone 5 days later to find out one of my items was not even in stock and wouldn't be for at least another 2 weeks. No one answers the phone. You have to leave a message. The don't get back to you the same day. When they fnally called me back, at my request they cancelled and told meI don't get my money back for 5-9 days. ISN'T THAT ILLEGAL? So they take your money, don't tell you you'll be waiting at least 3 weeks, but they keep the expidited shipping. And no notification whatsoever. $#*! customer service. Never again will I order and nobody else should either.
Tip for consumers:
They never informed me, despite me paying for expedited (2-day) shipping. They also don't answer the phone. They make you wait at least a day to call you back
Products used:
Cancelled my order since they don't even have it in stock
Thank you for reaching out to us, Linda. We sincerely apologize for the inconvenience you have encountered. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
INK CARTRIDGES DO NOT WORK ON THE EPSON WORKFORCE PRO PRINTER. PRINTER WOULD KEEP SHOWING INK CARTRIDGES AS BEING EMPTY AND THEY WERE BRAND NEW. I DID NOT TRY RETURNING THEM BECAUSE 1-I ORDERED AHEAD OF TIME AND HAD THEM FOR 6 MONTHS BEFORE I TRIED TO USE THEM SO I KNEW I WOULDN'T BE AVLE TO RETURN THEM. SO HEED MY WARNING AND MAKE SURE YOU TRY TO USE THEM IMMEDIATELY AFTER PURCHASE JUST IN CASE YOURS DON'T WORK.
Products used:
NONE
Thank you for your feedback, Debra. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
I placed an order on 11/13/2023. The website showed all the items were in stock. Then I received an email that all items were on a 1-2 week backorder. I called customer service several times and they never answer the phone. On 12/11/2023 they sent an email that there would be another 1-2 week delay and I could cancel the order if I wanted. So I did! I still have not received a refund. This company used to be good but has deteriorated to the point where I would not recommend to anyone. STAY AWAY!
Thank you for your feedback, John. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
Received 4 cartridges for my HP printer and they worked the first time I installed them. This is the second time I have bought from them and am very satisfied. Tried others recently and had to return the cartridges as they would not install. I recommend this company and their products
Products used:
Ink cartridges
Thank you for the great words and well wishes from you. We appreciate for patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all of our customers. Should you run into any issue, you may contact us via phone chat or email, please feel free to reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you.
Your telephone response is bad, can't reach anyone with out a extension number, say they will kept your place in telephone calls, but never return the call? Yvonne James TBBChurch, still awaiting toner we have already paid for over 3weeks ago you took the money but still no toner received?
Thank you for reaching out to us, Yvonne. We sincerely apologize for the inconvenience you have encountered. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Ordered on 11/28/2023 your payment went through our bank on 11/30/2023 no product received
Ordered again on 12/27/2023, your payment went through on December 28th, 2023 Still no product received we have been out of toner since 15th, I called several times and left massages and still no response from your company is this fraud?
Products used:
still waiting???
I have bought ink from LD for many years. After I got the HP Laser I ordered 3 boxes that did not work. I returned 1 unopened box and LD sent 3 more boxe which did not work. This has been going on for months. I can dig into
Last years receipts but I attach picture of 3 boxes sitting on my floor. 2 opened I tried to get to work and 1 unopened box.
Products used:
ink unusuable
Thank you for your feedback, Ellen. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Bought a set of 4 color toner cartridges in September, 2023. When I installed the first one it was clearly bad, missing contacts on the top of the cartridge and apparently having something rubbing on the toner cylinder. I called customer service number and got put on hold for twenty minutes until I hung up. Called again and took the option to leave a call back number, but no call back was ever received. Sent an e-mail to their customer service address and eventually got an e-mail back which had my order number, but was totally blank. Their products have worked well for me in the past, but it's not worth the risk. I'm done with them.
Thank you for your feedback, Martin. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Ordered 12/2/23 charged my card 12/7/23. CS said would ship in 1 week, it is now 1/12/24 NOTHING! They now are not returning calls nor do they answer their e-mails.
Products used:
ordered ink cartridges and never received them still out of printer ink
Thank you for your feedback, Cyndia. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
Some months ago I ordered a color cartridge and 2 black cartridges for my HP 2575 printer. When I went to replace cartridge, one of the black ones had leaked inside the box, so I am requesting you to send a replacement - your item# NH-R9364W. I will email photo from my phone, as this review has an option for attaching photos, but does not allow me to do that.
Thank you,
Mike Basta
Ph# *******686
Tip for consumers:
I no longer have receipt, since its been a while.
Products used:
INK CARTRIDGES
Thank you for your feedback, Michael. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
We run a small home office and have been using LD toners for over 10 years in several laser printers. We have NEVER had a problem with any of their toners.
We have a large extended family who has also used both the toner and ink cartridges without any issues.
When we recently needed to upgrade our all in one printer, tech support told us to hold off for a few months until they had theirs ready.
Surely no issues with these folks!
Tip for consumers:
Work with them, they're super and always have the right advice.
All products are now shipped from CA so allow a week to get to the East Coast.
Products used:
Their 12A toner
Thank you for the great words and well wishes from you. We appreciate for patronizing our products and for loyalty in ordering with us, we also appreciate you sharing your experience with us and always want to ensure a gratifying experience for you and for all of our customers. Should you run into any issue, you may contact us via phone chat or email, please feel free to reach out to us at: 888-321-2552, and any one of our representative would be more than happy to assist you.
Ordered almost two weeks ago. Large order. No follow email. No notification of shipment. No answer yo email questioning it. Probably the last time I shop.
Thank you for your feedback, Michelle. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I ordered products 28 days ago and have not heard anything from them. Called customer service and they put you on hold, never answers and give you the option to receive a call back which never happened. Used them before but not again. Had to order supplies from another co.
Tip for consumers:
Be sure you can contact them
Products used:
office supplies
Thank you for your feedback, Brenda. We sincerely apologize for the inconvenience you have encountered with our products. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I have been buying cartridges from LD for may years with no issues. On January 12 I ordered a cartridge but no delivery by January 28th. Called and spent over an hour on phone waiting for customer service ( in name only) only to be told cartridge out of stock and would be shipped in 2 weeks. It would have been nice to be told itm out of stock when ordered.
Tip for consumers:
Only time there was a problem over a 5+ year period.
Products used:
Laserjet Ink Cartridge
Thank you for reaching out to us, Dan. We sincerely apologize for the inconvenience you have encountered. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
No customer service at all.
Do not patronize they are skunks.
Will not return calls or emails but will take your money.
Tip for consumers:
Not a legitimate business. Do not purchase from them.
Products used:
Lexmark B341000 toner. never sent item but will charge your account
Thank you for reaching out to us. We sincerely apologize for the inconvenience you have encountered. We would like to know more about this and work on resolving it. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
My fourth & fifth attempt to get service or reply. My order below shipped with black carts only 3 color carts missing. Where are they, when will I get?
Why no response to previous phone calls and this email location. Sent last Monday another request to locate order/shipping/information Are you out of stock? LD is failing fast negative reviews growing.
HP Cart 64 XL color & B&W
Order #03-******* paid in full
Order Date: 2/8/23,5:38 AM
Tip for consumers:
shipping times, delays
Products used:
ink carts
Thank you for your feedback, Thomas! We apologize for the inconvenience this may have caused. We would like to know more about this and work on resolving it. Also, we are sorry for the high call volume and wait time that you have experienced. Please send us a private message with your order number, email address, or phone number so we can offer further assistance. You can also send us a direct message with your details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We will look forward to hearing from you soon!
Says delivery 4-7 days. It's almost been a month and still waiting. They don't answer their customer service line and their call backs take days. Sorry I ordered from them. Still waiting for a response from them. I sent a message. Left a call back on their customer service line, still waiting
Thank you for your feedback, Rachel. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
I said it! Perhaps, the move out of California is a factor? For me, it has been a long time and there's no response to several emails All I want is the ability to return 5 cartridges and my account to be corrected. I can't make excuses anymore.
Tip for consumers:
The store has an open door .... nobody is working hard .... fails to follow-up!
Products used:
n/a
Thank you for your feedback, Ronald. We truly apologize for any inconvenience you've experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I have left 2 message asking for help no response. Finally talked to someone and was left on hold for over 23 minutes. Still no help so I hung up.
RD Meyer
*******@att.net
Tip for consumers:
no
Products used:
printing cartrige
Thank you for your feedback, RD. We sincerely apologize for the inconvenience you have encountered in trying to call us. Our phone lines are currently experiencing a high volume of incoming calls, resulting in longer wait times. Please be assured that we are actively working on enhancing our communication channels to provide you with better assistance. We would like to know more about the issue you have encountered and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Vendor replace my ink cartridges and told me they are good. Once I put them in my HP printer they did not recognize the ink cartridges, call supplier & They put me on Hold, after three minutes they hung up on me. I sent several emails no response.
Thank you for your feedback, Reyy. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
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Low Everyday Prices on Printer Cartridges! Shop LD Products for superior printer ink cartridges and toner cartridges at Big Discounts. SAVE up to 75% on top printer brands like HP, Canon, Epson, Brother and more.
Thank you for your feedback, Jeff. We apologize for the inconvenience this may have caused. Let's talk about your concern, so we can address it right away. Please send us a direct message with your details on our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.