The following applies. Order placed 18th October - payment including express delivery processed - Order acknowledged and stock confirmed - Advised that laptop was despatched.After nine days was informed that there was no stock and no equivalent offer was possible. Refund of £388.58 agreed.TWENTY TWO DAYS later in spite of various promises NO REFUND APPLICABLE. Non response to calls and e messages have left me totally disgusted. Ethics of this company questionable.