i ordered a laptop battery from them over a week ago. I've never receieved a confirmation email and tried to contact them via their 'contact us' page on the website - however, the 'send' button does not respond. Found a phone number on my paypal payment page - tried calling, but was faced with a weird automated voice - so i hold no hope with this either.
PLEASE do not order from this site - you'll simply be waving goodbye to your money!

Votes (3)  •  Comments (1)  •  Link to this review

stacey b. Sorry - this should have been for 'laptopbatteryshop.co.uk'; have now posted same review for the correct website. However, it seems that this particular site is far from perfect...

3/29/10  •  Votes (0)

Avoid at all costs! Item never arrived although when I tried to query this I got a response to saying it had been delivered. When I replied questioning this I just got the exact same response. No phone numbers, didn't recieve any response when filling in contact us form.

It is a scam, I have also lost money and I was unable to contact the supplier. I was told the battery I ordered had already been dispatched yet it never arrived. Please learn from my mistake and stay away from laptopbatterystore

I have ordered a laptop battery a week ago - The only thing I know is I lost money. There are no contact numbers available.

I have not received any reply to my queries raised via the 'Contact Us' option on the site.

Please stay away from this company.

It took 7 days for my battery to come from China. They don't use Royal Mail but Parcel Force. Got slightly worried when I found out they were shipping from China, but all went well, the price was right and the delivery was, all things considered, fast.

Their battery search engine is good, the look and feel of the website not so good.

They're cool, I will use them again.

dont use, don't use, don't use, don't use, don't use, don't use,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! rubbish, service, rubbish delivery times, rubbish correspondence.
The only one thing there good at it taking your money as quick as you like.
DONT NOT USE THIS COMPANY OR SAY GOODBYE TO YOUR CASH. THEY ARE NOT FROM UK BUT FROM CHINA

I ordered a battery at the end of December, but expected it to be delayed due to the weather conditions and the Christmas period. It is the beginning of February, and still no battery. I have emailed, and received replies along the lines of "please do not worry, we will send another one". Of course no 'other' one has shown up. Definitely a scam, DO NOT USE THIS COMPANY!

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Alb B. I take it all back! It took almost two months, but the battery showed up in perfect working order!!! I was pretty annoyed and had emailed them to say I was going to request a refund through paypay. They instantly sent a tracking number for it, and it showed up a few days later. They are not very professional, and it is not a great service... But the batteries are cheap and good. So, I guess if you're not in a rush....

2/21/11  •  Votes (0)

avoid this scam at all cost.....i have lost 65 US$....

I have used them once only (March 2010). The site is a front for a China supplier. It takes at least a week for goods to come. Communication is a little slow. But, to be fair, the goods were just as described and price was great. THEY ARE NOT A SCAM.

I ordered a battery on the 1st february, delivery supposed to be within 5 days. I emailed them on the 9th & 10th & got no response. I emailed again on the 13th & got an email from them with a tracking number but no explanation. When I tried the tracking number I got "invalid number" so I emailed Parcel force who told me it was being held at UK custom but had no date for it being released. This was the first I knew that they were not UK based despite having a UK domain address. I would not have ordered from them if I had known because of the difficulty in chasing it up. Having a .UK address and not informing people that they are not in the UK amounts to misrepresentation, aka deceit. All this time the battery was stil marked as "in stock" on their site.
I had raised a dispute with Paypal so escalated it to a claim to try & at least get my money back. Last night I got an email from Paypal saying they had a tracking number which turned out to be the same one I had been given a week earlier. However this time it worked and the battery is supposed to be on a local delivery van (fingers crossed) otherwise they would only have got one star.
I would certainly not use them again or recommend them.

ordered a battery at the cost of £89.99 it worked 2 weeks then stopped charging. They do not reply to emails, there is no address to send the faulty item, no replacment or refund available clearly
DO NOT BUY!

Hi,

I tried to google for any online store selling replacement battery for Acer. Laptopbatterystore.co.uk seemed ok, although reading the reviews from this site made me a bit nervous to order anything from store, which in reality was located in China. I bit the bullet and tested ordering, using Paypal as payment option.

I received notification within minutes from Paypal about order, and just a few moments later I got another one from laptopbatterystore stating they also got the order. I was prepared to wait for quite some time, or possibly even not receiving the goods ever.

However, after roughly two weeks waiting, I'm happily holding the battery. It was properly packaged and wrapped in bulk box including anti static plastic wrapping, and came along with instructions, original postal receipt (half Chinese, half English) :)

So, nothing to complain really, and after negative comments here I was even very positively surprised everything went just OK!

--quick update--

Delivery address was to Madrid/Spain.

Shame I didn't see sitejabber before ordering.

I've had all the same problems that others have described.

Battery hasn't been dispatched and can't get my money back.

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Joe S. Update:

After two weeks, the battery eventually did arrive and it works. I think threatening to get my money back from Paypal was what encouraged them to start answering my emails and take my complaints seriously.

These people operate out of Hong Kong, but the problem is the huge mismatch between Western expectations and the actual quality of service provided.

Until they sort themselves out, I'd recommend avoiding this company at all costs.

9/12/10  •  Votes (0)

I ordered a toshiba laptop battery from this after doing a google search. The price of around £45 was great. I registered and went to the checkout page it went to the bank visa verification so I knew that at least it was authentic it was under a Mr Zu...

After a week no delivery. I emailed them. They replied on Monday saying that they had dispatched the battery on 01August 2010. That being a Sunday I guessed that this item is going to take a while as it looks like they are based in China and are going to post it to me. Another week past and nothing. I emailed them 3-4 times with no reply (even thoough their email said that if I have any queries not to hesistate and contact them). As I write the battery did arrive 12th August 2010. Great packaging. Opened and was relieved and grateful to find a brand new toshiba replacement battery. After 1 hour charging it was ready to use showing 2 and a half hours battery life which is comparable to the orginal battery life. What a relief! I sent them an email to thank them. So yes the website does appear to be a fraud but I can assure you it is genuine! I am living proof that they do deliver if you can handle the three week wait.

IV also ordered a laptop battery took the money pretty quick, did have an email confirmation but no battery so looks like im like the rest good bye to £100. Git!! Site does not look that god anyway should have looked more into it. do not order from these guys they are a scam....

Same thing with me (yet) . I ordered a Toshiba battery in 13-4-10 . They replied me when i sent them e-mail at 23-4-10 that has been dispatched from 17-4-10 but i'm still waiting....(6-5-10).....i sent them other emails without any response...
I don't know what to say... but i think i will be one more idiot that paid for something that i will never get..... :(

Updated (10-5-10)

Today the battery arrived...... after almost a month!!!!

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Charbel K. Termial xx.. how were you sending emails to these guys...i have also lost my money also while trying to purchase on battery.

the answering machine is there all the time saying that teh line is currently busy, the contact us on their web page does not work, there is no email address on teh page !!!! how did you manage to contact them.

i just want to call them and scream in their face...

please let me know, i am not sure if i will be able to receive the batter now.

7/30/10  •  Votes (0)

Michael W. Same as many others, ordered battery on 6/9/11, queried non arrival, given a tracking number which states delivered and signed for on 27/9/11, it wasn't! Has anyone managed to get any contact details for these people.

Michael W

10/24/11  •  Votes (0)