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  • LaptopBatteryLife

Overview

LaptopBatteryLife has a rating of 1.41 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LaptopBatteryLife most frequently mention customer service, phone number, and live chat problems. LaptopBatteryLife ranks 68th among Laptop Batteries sites.

  • Service
    9
  • Value
    7
  • Shipping
    8
  • Returns
    9
  • Quality
    7

What reviewers want you to know

Positive highlights

  • Then I found out that you can buy laptop batteries for next to nothing compared to buying them from Dell.

Critical highlights

  • Poor website giving wrong products for items. Poor delivery and exceptionally poor customer service as well.
  • 2 Please be sure that RMA is included in the return address and noted on the return package.
How would you rate LaptopBatteryLife?
Top Positive Review

“"Best Customer Service"”

Matthew G.
5/13/16

Unlike a lot of people here, I had a pretty good experience with their customer service. I order the wrong product laptop chargers the sales representative change the order in to correct one.

Top Critical Review

“TOTAL RIP-OFF”

Sandy M.
6/1/16

TOTAL RIP-OFF How long does it take before the authorities shut down scammers like LaptopBatteryLife.com First off, the product was garbage, didn't work at all. Then, I'm made to explain all the details before they would even consider my complaint. Then, I'm told someone would be in touch, total lie, no one contacted me. I write to complain, totally ignored. I'm embarrassed to admit I have been scammed.

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) return address (5) phone number (7) company (24) refund (33) paypal (18) laptop batteries (3) 2 weeks (3) better business bureau (3) scam artists (3) item (17)
Thumbnail of user sandym72
1 review
2 helpful votes
June 1st, 2016

TOTAL RIP-OFF
How long does it take before the authorities shut down scammers like LaptopBatteryLife.com

First off, the product was garbage, didn't work at all.
Then, I'm made to explain all the details before they would even consider my complaint.
Then, I'm told someone would be in touch, total lie, no one contacted me.
I write to complain, totally ignored.
I'm embarrassed to admit I have been scammed.

Thumbnail of user se4909
1 review
3 helpful votes
February 7th, 2016

Ordered replacement MacBook charger. Product was not as advertised, felt cheap broke after three weeks of use. No response ever to 'live' chat or online emails and as I emailed after 30days I think by 1 day they wouldn't give me a refund. Promised replacement still hasn't arrived six weeks later. The company is one up from a scam. Terrible products, terrible service they should not be allowed to trade. There should be a minus rating for this company.

Thumbnail of user gg69
1 review
2 helpful votes
April 27th, 2016

Purchased a spare power book power supply for use when travelling - lasted about 5 trips before it went dead... no problem I thought, I'd paid extra for extended warranty and anyway it was still within the original warranty being only 6 months old.

Ah but it's not so easy...

There's no phone number to call - on line chat doesn't exist, if you click on the WEB site link you just get redirected to the contact page. And worse of all when you do email them you get no response... like talking to a brick wall.

What can you say about that type of service - SCAM.

Now going to try the small claims court.

Thumbnail of user nicolet40
1 review
2 helpful votes
May 8th, 2015

I would rate laptopbatterylife 0/5 if i could. I purchased an adaptor from here, as it was slightly cheaper than apple's, came with a 18 month warranty and seemed, well, legit. Not long after the adaptor broke so i emailed them numerous times to ask for a refund, however, no response! Nothing! They don't have a customer service phone number so couldn't call. This is a scam website, avoid them.

Thumbnail of user renaudj
1 review
2 helpful votes
June 12th, 2015

After ordering a wrong product I was ask to post the item to another customer. Unfortunately the shipping of battery is prohibited within the UK. Only DHL and FedEx does it but at the cost of the battery itself. However I am £35 of my pocket. Have email at numerous occasion to find a solution or seek advice but have not got feedback anymore. Definitely poor customer service and bad business practice.

Thumbnail of user matthewg52
2 reviews
1 helpful vote
May 13th, 2016

Unlike a lot of people here, I had a pretty good experience with their customer service.
I order the wrong product laptop chargers the sales representative change the order in to correct one.

Thumbnail of user johnj178
1 review
2 helpful votes
April 28th, 2015

I ordered a battery which it turned out didn't fit so I asked for a refund as you normally would. They then emailed asking for specs etc. I then sent an email with this and they replied that they would send a replacement which I didn't want anyway as I had already said I wanted a full refund! To cut a long story short this has been going on since Jan 2015 and still no refund or contact with them even tho I have sent numerous emails.
Avoid at all cost. They are a pile of w"$@!

Thumbnail of user mm157
1 review
2 helpful votes
October 15th, 2015

Ordered 2 batteries from here, second battery started to rapidly discharge and was told to ship it to them. Sent it back and since been chasing for either exchange or now after reading other people review just a refund.

Keep getting reply from the form message but not the email address. Same message basically saying that someone will get back to me soon...

If i were you I wouldnt buy from here

Thumbnail of user snatosd
1 review
1 helpful vote
September 9th, 2016

This seller operated as having a UK base as 'uk. Laptobatterylife' & 'laptopbatterylife' offered a 12-month warranty on his product & a 18-month subject to a fee which I paid. Merely 4 months down the line my Apple magsafe 45w power adaptor stopped working, the seller did not respond to my email and there's no longer an online presence of his company (under the same name at least). Fortunately since the purchase occurred in the allowed 180 days I was able to contact Paypal who will force the seller to make a refund but this only after I send the unit all the way to China!. Avoid this seller at all costs

Thumbnail of user richardb119
2 reviews
7 helpful votes
November 3rd, 2014

I bought a battery and even paid for extended warranty. Within a few months, the battery swelled up and fail. Over six months later, I still don't have the replacement or even an acknowledgment of my issue. I paid money to avoid just this hassle. I have email repeatedly and only once did someone email back that they would get to it. Never have, I'm still hassling them.
STAY AWAY! Dishonest company.

Thumbnail of user lewiss30
1 review
1 helpful vote
July 13th, 2016

A month after ordering a replacement charger for my Macbook Pro, I contacted the customer services to ask where my item was. I was told I should wait 1-2 more days, check safe places etc, no item had arrived.

I asked for a refund via paypal and the seller agreed to refund in 1-2 days. After a couple of weeks and no refund, I escalated the claim to paypal to which the seller had said they'd sent ANOTHER charger out?! I'd asked for a refund, not another charger...

Paypal are currently looking into the claim. The seller provided a My Hermes tracking code to "prove" the item was delivered, that was until I'd spoken to My Hermes which proved the tracking code was for someone else! False information to try and get out of a refund... sounds like FRAUD to me.

I'd avoid this company and buy elsewhere! STAY AWAY.

Thumbnail of user rays52
1 review
8 helpful votes
December 17th, 2014

Dishonest Merchant Avoid at all cost – Read the reviews, they lie about having customer support available on chat, and you can only contact them by email. Then it took a week for them to respond. Their web site said a battery would fit my laptop and it didn't, when I contacted them they said to return the battery which I did at my own expense. Then they wanted to double charge me for the right battery. It is unfortunate there are site like this on the internet. They give a black eye to all the reputable merchants.

Thumbnail of user leoa15
2 reviews
0 helpful votes
October 22nd, 2015

I have seen the review of this company... -- but I cannot understand the bad reviews... as my experience as a first time customer - is 5 STAR -- quick service on postage -- and correct laptop charger -- tested it... its the best laptop mac air charger - it charge faster than the mac book plug itself...

So no complaint... no bad experience... brilliant service and brilliant product... - trust me i am one of those customer who will moan and write a bad review... but overall this company is brilliant... just tested my plug excellent --- say no more cannot speak for those bad experience review my experience is 5 stars

Thumbnail of user sherieq
2 reviews
3 helpful votes
March 17th, 2014

I ordered a battery from this company in November 2013 and it did not work. I have been trying to get a refund from them for five months! There is no way to contact this company besides email and when they are done with helping you they stop responding. This company is ripping people off. DO NOT ORDER FROM THEM. They will steal your money! I reported them to the Better Business Bureau and they said they could not reach them.

Thumbnail of user deannal5
1 review
1 helpful vote
April 20th, 2015

I've reported these people to the Better Business Bureau (www.bbb.org) and the Acorn site in Australia (www.acorn.gov.au) but have had no response from either. Extremely angry at having been ripped off by this company, as money is not all that easy to come by. I will only deal with reputable, well-known businesses online from now on, if indeed, I deal with anyone online again. I guess I only use my laptop on mains electricity till I can afford another battery. The one from laptopbatterylife has only lasted a few months. CRAP COMPANY - DON'T DEAL WITH THEM!

Thumbnail of user davida195
1 review
2 helpful votes
October 14th, 2015

The first charger they sent had the wrong output voltage. The second stopped working after three months. So far I've had no luck in getting a refund. They've started to ignore my emails.
Avoid Avoid Avoid.

Thumbnail of user andrewm192
1 review
1 helpful vote
August 3rd, 2016

Bought a Macbook Charger, (Spent 3 weeks trying to get the right one, wrong item sent twice) not the one I bought has tripped the electric in my whole house in the middle of the night and the unit has went black and melted.
Website now seems to have disappeared.

Thumbnail of user chriss224
1 review
9 helpful votes
December 17th, 2014

Purchased battery Toshiba laptop. I checked the company's UK address and all seemed OK. However the battery was shipped from China and didn't work and on further investigation the addresses given on the web site are false. Their Europe address is given as 1000 N Circular Rd, London, NW2 7JP, United Kingdom which is in fact Big Yellow Self Storage. Got a decent battery from a UK vendor for approximately the same price with genuine warranty.

Thumbnail of user frankw59
1 review
0 helpful votes
November 25th, 2015

Unlike a lot of people here, I had a pretty good experience with their customer service.

I needed to cancel a battery I ordered, but I left it too late and they'd already dispatched it. (it arrived in around a week.) I didn't open the packaging, so can't comment on the battery's quality, the packaging did look a litter amateur however.

The only odd thing is they had me send it onto another customer, instead of returning it to them. But as I'd ordered through Paypal, had an email trial, and sent it on via insured Royal Mail, I felt I was covered.

They refunded me a few hours after it was delivered, so can't comment on the quality of their goods, but it seems they've cleaned up their customer service act.

Thumbnail of user stuarth21
1 review
3 helpful votes
March 29th, 2015

Ordered a charger and battery. The wrong charger and a broken battery were delivered, when contacted I was asked to return to different addresses and when I did they went silent, I later found out this was done to void Paypal's refund policies. Avoid at all costs.

Tip for consumers:
Do not use.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexn19
1 review
4 helpful votes
May 7th, 2014

Never use them again. As above, I should have read reviews first. Didn't but I made sure I paid via Paypal so will be doing the Chargeback thing right now.
Ordered 8 bdays ago and still showing as not posted and 'processing' They will not answer emails either.

My fault but yea. Scam artists and I'll be lucky if I even get my Cash back I spose!

Steer Clear.

Thumbnail of user ericb66
3 reviews
2 helpful votes
July 9th, 2014

Just purchased a charger for my laptop. The site was easy to navigate and the charger looking good so far.

Thumbnail of user jamesh136
5 reviews
15 helpful votes
September 20th, 2014

I order the laptop charger for the site. I have lot of website send the mail for i need laptop battery no response for the other website. Then i choose the LaptopBatteryLife is not best service. I am ordered yesterday and i take the battery of next month its one of the very poor online service to the customers. I'm not happy

Thumbnail of user markd86
1 review
3 helpful votes
January 27th, 2015

I would avoid this website for laptop batteries. What they advertised is not what they delivered to me. I can't get a refund either... AVOID AVOID AVOID!

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj18
1 review
4 helpful votes
July 11th, 2014

Horrible! This seller is a scam artist as well. The charger which claimed to be an apple product was not. It was junk and stopped working after 2 weeks. They ignored my requests for a return. I had to open a case on paypal to get my money. Their initial offer to me on a nearly $60 item was $0.01. What a joke! Don't buy!

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Thumbnail of user kevinl34
Kevin L.

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