Laithwaites

I made one purchase on their website, I took a gift package. What I received was not as advertised and when they offered to give me free delivery (8 pounds) if I subscribed to an unlimited membership and saved my card details on their website, they said I could cancel at any time. That's obviously not true, it's literally impossible to cancel the subscription from your profile, I've sent an email and if they give me any more headaches for the 8 pounds that I "saved", I will report their business to authorities. Good thing I used a card that will expire soon before they steal from me.

December 16,2023

1st. Mandatory "Holiday" case (unless you mail, log-on or phone to decline) ordered 10/29/2023...has NOT arrived.

2nd. Quarterly case ordered 11/29/2023...has not arrived.

Its time to CANCEL!

Laithwaites refused to cancel order a year later I see a deduction for a case of wine i didn't order deducted from my card I tried to ring day 1 hour they hung up day 2 hour and half finally got through told the little $#*! my problem. He finally said he would cancel case and send me a re fund an email would follow. No email went on line to chat to busy server was down last week. Today the case arrived I talked to the driver he said that was 2 today that hadn't ordered the case it was a common complaint from this mob. I am a pensioner doing it tough this mob really don't give a $#*! about us beware

I've been dealing with this crowd for a couple of years, and they were ok at the beginning, but I have finally had enough. I made a one-off order of a case of wine from them before Christmas for office party giving them my cc details etc and all went well product delivered and so on. On 11 January I noticed a strange transaction on my cc account Laithwaites debited 200plus dollars for wine I never ordered nor didn't want. They had done this previously also and I complained to them then but they don't care. So be warned!

I ordered a good value start off dozen but was unaware that the fine print meant I was going to be debited direct from my account 8 weeks later for another case (over $200) without confirmation. Have had major difficulties getting a refund.

I received a shipment of wines without getting a email,which was requested, refused the shipment at the door as instructed and haven't received the credit back on my card! They say 3-5 business days, its been more and their customer service is horrendous. It's offshore and they won't transfer to the states! Those agents ask for all types of information but can't resolve squat! Called three or four times with a bevy of incompetence. Cancelled my sub and waiting for my credit. THANK YOU DENNIS

Firstly the wines are awful, Tate & Lyle must do great business with Laithwaites wine partners as one of their recommended reds is so ridiculously sweet it gives neat Ribena a run for it's money. Then, when you're putting the whole thing down to a bad day at Rip off Ville you get endlessly pestered by a Gloucester number trying to sell you more crap wines.
Oh, and they use Yodel, who are the worst courier company since Titanic Shipping Inc.

This company sucks you in and then will not let you go - you can not easily cancel your wine plans - to cancel involves actually making phone contact with them. That process requires you to hold on the phone for 30 minutes or more (but it is worth holding). Then! Even if you cancel your wine plans, you haven't actually canceled your "unlimited" membership! You have to phone them all over again. Otherwise, they will continue to suck money out of your credit card until it expires.

I have very pleased with Laithwaites including their customer service. I get email notifications is pending shipments with plenty of time to defer. I don't like the auto holiday shipments where you have to call or send back card to opt out of shipment. But customer service has been excellent and happily cancelled the special shipments. If your ignore email or snail mail then this club is not for you.

This is a very ugly organization to deal with. They have a complexity of layers and obfuscation to hide and divert reasonable accountability. They have No credibility.
And I really could not suffer the wine; some of which was at the 7-11 gas station wine quality level.

Beware of Mastercard Fraud on this site. I am French, I live in France and I have never heard of this site, until I discovered that this morning that this site took 500€ from my professional mastercard? A complaint has been filed with my bank for fraudulent transactions. I wonder how this is possible?

Ordered our wine 6 weeks ago and were told we would have it in 10 days. We have called the customer line and get lied to. If I contact the online person they cut me off. The tracking number Laithwaites gave me does not exist! DO NOT ORDER from them!

Ordered on 24 May. Got email stating they had run out. Emailed 4 June asking where my order was they replied 6 June saying it was ready to go. Today still no wine! Not even a track n trace so obviously it still hasn't left. Very very poor!

This is the second time I have had my ASB visa card listed as pending for a wine delivery I did not order and don't want.As a company they are hopeless to deal with in order to get a satisfactory resolution to my problem.
I strongly advise people to never deal with Laithwaites wine as they are just hopelessly inefficient and in competent.
Klondke1

Ordered on the 22nd never got I think this site is a fraud they are stealing from people and this site needs to be shut down

My elderly mother, who recently passed, had an account with this wine club that she cancelled. In spite of cancelling and receiving written notice of that, this company continued to try to send her shipments and charge her credit card account. She refused the last shipment, telling FedEx to send it back. This is not what FedEx did, and now this company is trying to charge my deceased mother for this shipment. I have called their "customer service" department and when I should have heard, "So sorry for your loss, we'll clear this account." I got an inane amount of run around. BEWARE!

Only got 8 bottles when it should have been 11 and one was broken. No response was made to my email I sent.

I ordered several boxes of wine from Laithwaites and my initial experience was good. However, without any of the promotional discounts they offer, I realized I can get the same quality of wine for much cheaper at Costco. Laithwaites wine is average at best. Once I cancelled my subscription, they sent me another box of wine that I did not order. I attempted several times to reach customer service to return the wine, but no one answered the phone or returned my emails. After I started receiving mail from Laithwaites telling me my account was overdue, I reached out again to explain the situation. They let me know that they would get back to me within 3-5 days with a resolution, but I never heard back. This happened on at least 3 different occasions, wasting hours of my time. Now, over two years later, Laithwaites has sent me to collections over something that I didn't even order. A reputable company would never send one of their customers to collections over something they did not order. Amazon does not send me packages that I do not order and then refuse to answer the phone when I try to return the product. I would highly recommend that you stay away from this company at all costs. Absolute scam!

For years I had had wine delivered to my office address, until I sold the business and closed the office two years ago. I tried to cease the service. Customer support failed to allow cancellation. Whether they continued to deliver I don't know, but they continued to charge my AMEX card. The stop on my AMEX card only holds for 12 months. They must automatically continue billing, because now I get a letter from a collection agency for product I never received.

After my previous review, Laithwaites had an excellent customer service representative get in touch and figure out what happened. She had to re-order the entire case, as our previous (May!) order was completely lost. Thank goodness they finally got someone to take our situation seriously and look at our order details! We received the (so far excellent) case of wine shortly after the representative assisted us. Hope Laithwaites works on training their customer service people to be as good as this one. Thir ratings would certainly improve.

Sent wine, expected to print out and take half off 2 more times for pick of wring and re-delivery of correct wine. Will not do business again.

Had one box of wine which was OK but nothing special. They then took another payment without my consent and tried to deliver another box. I refused delivery and my bank reversed the charge.

We were customers of Virgin Wine Club for over 10 years. A couple years in, we upped to VIP Club. It made a difference in the quality of wines. Last year Laithwaites took over the Virgin label. My guess is that they already were the processor for some time before that. We recently cancelled Laithwaites. The wines were of less quality and they paid no attention to preferences we had registered. If our status was VIP, I feel sorry for those in the regular club, but actually I'm guessing there is no difference. Luckily, we live in a state were great wineries abound and we see no reason to stick with poor attention to our tastes.