• Macy's

Macy's

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Macy's has a rating of 2.23 stars from 1,450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Macy's most frequently mention customer service, credit card, and next day problems. Macy's ranks 101st among Department Store sites.

  • Service
    370
  • Value
    330
  • Shipping
    307
  • Returns
    270
  • Quality
    282
Positive reviews (last 12 months): 12.4%
Positive
24
Neutral
4
Negative
166
150
See all photos

What reviewers want you to know

Positive highlights

  • I experienced the most wonderful checkout from Sonia Torre; customer service at it's best.

Critical highlights

  • Tried to return a defective item bought on my store credit card and have spent a few hours trying to return.
  • The last piece was delivered to the wrong warehouse and no one at that warehouse can confirm a delivery date.
How would you rate Macy's?
Top Positive Review

“I love me some Macy's”

Marita B.
1/7/24

I haven't been disappointed in none of the products that I have ordered from Macy's is easy to return products that you don't want and get your money back and it's easy to order.

Top Critical Review

“DISRESPECTFUL”

Andrey P.
1/15/24

My name is Andrey, and I made an online order for some cologne last Friday and Saturday. I get an email that they canceled my order so I called customer service and they said there was an issue with the address. We are sorry the money isn't gonna go back on your account yet which was $175 but we can re-order it for you so I had them re-order it. Which took out another $175 and then the next day they canceled the order again because they weren't able to deliver it the same day. Which is stupid and doesn't matter to me even if they delivered it later, so I called customer service again. They said we're so sorry there's nothing we can do. The money isn't gonna be on your account right away, but we can order it again. So at this point they took out $350 and haven't fully returned anything or giving me my cologne so I told them to put in the order again. And at this point, I am already speaking to a supervisor because the representative was super disrespectful, kept speaking over me and then ended up hanging up on me and when I ask for her information, I'm pretty sure she gave me a fake name and said her name was Barbara but no last name no ID. Nothing. And until I started getting upset only then she tried to give me a 25% discount even though now I am negative on my account and I can't order any cologne from any other place. Because they haven't returned the money yet. Three times I tried ordering cologne and the third time my card declined because they made a mistake twice so I'm gonna do everything in my power to get more retribution than 25%. I have plans for that money.

Reviews (1,450)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (434) credit card (96) delivery date (14) credit score (17)
Thumbnail of user elenam362
1 review
3 helpful votes
December 20th, 2023

Absolutely disgusting! The company sent my Xmas gifts to wrong address. After 3 phone calls the China based customer service said they would route then to correct address. Guess where they sent them! Back to macys! Now these items are sold out and I have to deal with last minute nonsense!
Worst customer service they barley speak or understand English and sound like they are reading a promoter like Biden!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauras3729
1 review
0 helpful votes
October 29th, 2023

My favorite store at the mall! So classy, so cute, affordable but sparkly. Favorite place to buy what I like or Christmas presents. Good discounts. Clean restrooms, they also have Troy's R us in it.

Thumbnail of user stephanieparker89
1 review
4 helpful votes
December 20th, 2023

I paid the extra $10 to make shipping faster. One hour after I ordered the Christmas gift I noticed it was shipping on 12/26. I called to cancel and they said it is "too late" because it has been processed. What?!?! It's processed and going to sit until 12/26 before someone physically grabs the package and I CANNOT cancel. Buyer beware! Terrible customer service. I ordered same product from Amazon for $40 less and being delivered on 12/24. This is how companies go out of business!

Tip for consumers:
Terrible customer service. Ordered the product on 12/20 then an hour later realized it was not shipping until 12/26. I paid the extra $10 for faster shipping. No cancellation policies because it’s processing. I’m not sure how long process processing takes for most companies but six days seems extensive. There seems to have a lot of room in that six days to allow customer to cancel the order which they will not. I bought the product on Amazon and it is being delivered on 12–24

Products used:
Electric wine opener

Service
Value
Shipping
Returns
Thumbnail of user cboykin
1 review
6 helpful votes
December 7th, 2023

Macy's does not care about the customer at all. A package is lost and they will not help. Keep telling me to comeback 24 hours and it will be delivered. You can tell that the package is lost but keep giving me the same answer. I have had problems with other companies and they solve the issue right then and there. Those companies go above and beyond to help their customers. Macy's does not care about their customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnl6869
1 review
3 helpful votes
December 3rd, 2023
Verified purchase

If you want an item on stock to be delivered in a timely manner, DO
NOT ORDER online from Macy's! Placed an order a week ago. The item was in stock. It's been a week and it is still in the processing stage. I contacted Macy,s. After being on hold for 20 minutes all they said is that I would need to wait for at least another 10-12 days! If you need an item from Macy's, go directly to the store or better yet, order or buy it from another merchant.

Value
Shipping
Returns
Quality
Thumbnail of user sharons3719
1 review
1 helpful vote
January 28th, 2024

The Women's Shoes department at Cross County shopping mall has no heat. The employees are wearing their jackets and winter accessories while they are on the selling floor. I overheard the employees complaining that managers are not addressing their concerns. This has been happening since Thursday January 25th. Today is Sunday January 28th and it is still cold in the department.
Management needs to address this immediately to protect their employees.

Thumbnail of user danielc551
8 reviews
18 helpful votes
August 1st, 2020

The first time we tried to get them to honor their warranty on a mattress, they flatly refused. There was a small stain on it. I do not know why this would matter unless they intend to reuse the worn-out old mattresses. The second time, it took months to get them to honor the warranty, and they replaced it with a worn-out, used mattress! I could hardly believe this! We took the "hit" of a restocking fee to return it, and will never buy a bed, or anything from them, ever again!

Thumbnail of user lonnieh44
2 reviews
1 helpful vote
February 18th, 2024

I purchased a set of blush (pink)
Silk pillow cases as a Valentine's gift. The delivery was scheduled for February 14th, but later changed to February 15th. When they arrived, the "bonus" pillows were NOT included. A call to customer service was initiated, to which the agent stated no such bonus was applicable.

My only recourse was to return the pillow case, and join the ranks of duped customers!

Due to the poor service, this may be my last Macy's purchase

Thumbnail of user debrac314
2 reviews
2 helpful votes
October 17th, 2023
Verified purchase

I am so outraged at Macys customer care, I paid for two kids sheet sets, I received them, only to find on package without the pillowcase and fitted sheet, I've put in a claim twice and both not approved, I don't get it, it's not fair, Macys customer service really sucks! The do not care just sitting on the other side of the screen rejecting customers requests, calling them a liar, and a thief, what kinda store does this. Second time this has happen to me. Poor customer service…

Service
Value
Shipping
Returns
Quality
Thumbnail of user jorgebojorquez7
1 review
2 helpful votes
January 9th, 2024

Ordered a suitcase 12/31/23, after several confusing emails, the order is backlogged. Called customer service 01/08/24 to cancel since there is no possible date of delivery. No confirmation received for cancellation, today another email saying order is coming but no date. Will call again tomorrow. This is insane.

Products used:
None, item not received

Service
Value
Shipping
Thumbnail of user susym21
1 review
4 helpful votes
November 15th, 2023

Beware before buying online from Macy's. They don't allow any changes or cancellations to order after only 30 minutes. I ordered a baby gift and within 20 minutes found out the recipient moved to a new address. I wasted time with the chat robot and by the time I got to speak with a live agent, the 30 minutes had passed. They would not update the address on my order. So gift will arrive to old address and I'll lose my money. RIDICULOUS. I'm cancelling my Macy's card immediately.

Service
Returns
Thumbnail of user justinm960
1 review
18 helpful votes
December 21st, 2020

If you purchase and want to cancel they make it very hard. Can't cancel on website or order ticket. Call a foreigner who speaks no English and they lie. Have to call 30 times. They don't give their names. No supervisor. Shady. I see why Macys stock is in the toilet for years, and they are closing stores annually in big cities. The CEO should be fired and his entire strategic team.

Thumbnail of user elizabethf1024
2 reviews
4 helpful votes
October 26th, 2023

Online Macys site states available
Placed order, now over 90 day back order
Then they want me to give them my credit card number every 25 days while I wait.
Do not order from them, when I called customer service, I had a difficult time understanding the operators located in the Philippines, I was transferred 4 times still not one can answer a question.
Macys online site is misleading and a waste of time. Chair is not made and they cannot say when it will be? What a waste of time.

Thumbnail of user dawnb1466
1 review
2 helpful votes
December 16th, 2023

I would just like to enter that I ordered online a pair of diamond earrings that were on sale at the time for $700. I called Macy's to tell them I did not receive the package and I would still like the item. Initially, they said that that was fine subsequently I received an email that said not only were they not going to send me the product but that I would be charged for the product that I never received. I have been a customer of Macy's for more than 15 years and never had a problem like this before shame on them. At least I understand why they won't re-ship the item because the price went up $300. Bad business.!

Thumbnail of user kayn141
3 reviews
0 helpful votes
February 27th, 2024

I recently ordered two robes from Macy's. They are soft, roomy and I love them. Ordering from them is easy and they deliver in a short amount of time!

Products used:
Robes

Service
Value
Shipping
Quality
Thumbnail of user tessal49
1 review
3 helpful votes
October 20th, 2023
Verified purchase

I made a mistake in size on my order, contacted right away, was told to wait 30 minutes, then was told that they only have 30 minutes to change the order and I was too late even though I contacted right away and had to wait the 30 minutes. Then i asked to be transferred to a supervisor who I was told it would be 3 minutes nad they never came on. I called on the phone and the guy put me on hold then hung up. I would not recommend. It was a horrible experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackier557
1 review
0 helpful votes
January 26th, 2024

The Portage, Michigan store is run down and dirty. The floors are filthy. There is not enough staff to ring up customers. It takes a long time to get your order rang up because they focus so much on having a Macy's credit card. The interest rate for the Macy's card is so high - 29%. The store is outdated and run down.

Tip for consumers:
All good

Products used:
Handbags, jewelry, shoes

Service
Value
Returns
Quality
Thumbnail of user leonardb299
3 reviews
0 helpful votes
January 4th, 2024

I was ripped off 180.00 worth of t shirts.I was in Macy's Jan 3rd had 8 customers in the whole store.Tells ya something stay away from this business total rippoff!

Tip for consumers:
Macys Garbage company!!!!

Products used:
Alfani t shirts which I've been wearing 11 years!!! Macy's is a total trash company that doesn't care about customers at all!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayw280
2 reviews
26 helpful votes
March 11th, 2024

On March 8,2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10,2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Seriously?

I asked for a refund to go purchase this elsewhere – I was told NO.

I asked for a supervisor – was placed on hold twice for 35 minutes each and was then told NO supervisor was available for 20-30 minutes, would I like to hold that long? A lot of sarcasm in their voice.

This was the most awful order experience, only surpassed by the worst telephone representatives I have ever encountered. Completely devoid of any customer empathy, no desire or ability to help, and they actually made the Macy's Buying-Experience exponentially worse.

Tip for consumers:
On March 8, 2024 I ordered an item on your website - #*******815. Shortly thereafter I received an email stating it was shipped and will arrive March 10, 2024.

It never arrived, but worse, UPS said they never received the order.

I called your Customer Service four times the morning of 3/11/2024, was put on hold six (6) times, and was eventually told wait another ten (10) days as they have no idea what went wrong.

They told me I would have to wait ten (10) more days to get any help. Ser

Products used:
Cosmetics

Thumbnail of user meriemassas1988
1 review
0 helpful votes
December 4th, 2023

I love Macy's, but the staff at the cosmetic and parfum department is horrible. I feel harassed each time I approach my favorite
Spot cosmétiques and perfumes! Every l1 minute someone comes to offer his/her service. JUST LEAVE US ALONE! If we need your help we will look for you.
Because of this harassment I'm going to have to stop shopping there.

Thumbnail of user heatherc1455
3 reviews
3 helpful votes
December 29th, 2023

Was promised the item by the 20th of December before the holiday. It never showed up. I contacted and they said it had been delayed. (Until the 27th) "There's nothing we can do, it's the holiday". No apology, no compensation. I even offered to purchase a new one if they would cover expedited shipping. Nope. Can I speak with a supervisor? Nope. Rudest customer service I've ever encountered. First off, don't promise delivery by a certain date if you are unable to fulfill the promise. It's just a trick to get you to buy. Luckily, I found a WAY cheaper bottle at Sam's club. Returning this JUST so THEY can't have my money. Never will I buy from macys again.

Products used:
I went to Sam's club. Got a bottle 3x the size for 20$ more.

Shipping
Thumbnail of user erict443
3 reviews
19 helpful votes
July 12th, 2020

Boy, this dying company definitely isn't what it used to be. Extremely long shipping periods, multiple packages lost in the mail, pathetic customer service who are rude and dismissive after being on hold for 45 minutes. I will never order from this company again, has been a nightmare and it's obvious why they are swiftly going out of business. Would have rated zero stars if I could.

Thumbnail of user victor77177
1 review
1 helpful vote
November 28th, 2023

We went to Macy's in The Domain, Austin, to buy a new pair of shoes for my wife. They didn't have her size in stock so they ordered it online for us. We received the shoes today and were shocked to find out that they sent us a pair of second-hand, worn shoes. The shoes were dirty and smelly and full of short hair. It is blatantly clear that it is a used item. I immediately called Macy's and were advised to return them to a Macy's store. We are two hours away from the nearest Macy's so this is a huge inconvenience for us. We expected a brand new pair of shoes, yet we received a disgusting, dirty, second-hand pair. Not a very pleasant experience.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevew2478
2 reviews
1 helpful vote
December 8th, 2023

I bought at pocket book for my wife there and the sign said 30 percent off sale. Upon going to cashier she said the sale is only good for Macy cardholders or zI can apply for one to get the discount. This is prejudice toward all non card holders! I will never shop there again and I urge all to boycott them for their prejudice policies.

Products used:
Pocket book

Service
Value
Thumbnail of user kristynj6
2 reviews
0 helpful votes
December 7th, 2023

They make it as difficult as possible to contact them at all then they're reps are rude or not even able to answer simple questions or both. They missed an item from my order and said they were reshipping - I specifically asked the rep but never did. They canceled another order more than a week later saying the item is out of stock even tho it's still for sale on their website at a higher price than I paid and "as a courtesy" sent a coupon that had a paragraph of exclusions so looks like it can't be used on most of the store

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Macy's - FREE Shipping at Macys.com. Macy's has the latest fashion brands on Women's and Men's Clothing, Accessories, Jewelry, Beauty, Shoes and Home Products.

How do I know I can trust these reviews about Macy's?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.2
1,450 reviews
Have a question about Macy's?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business