• Kizoa

Kizoa

Overview

Kizoa has a rating of 2.81 stars from 989 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 90th among Photo Sharing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
11
See all photos

What reviewers want you to know

Positive highlights

  • We have received excellent customer service from Alesa.
  • I've purchased a lifetime membership because they keep adding new and exciting things to the program.

Critical highlights

  • Many video/slide shows appear to have been erased or gravely altered; • a new message appears on the homepage.
How would you rate Kizoa?
Top Positive Review

“Super!”

Karen F.
12/1/23

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Top Critical Review

“DOWNLOADS DO NOT WORK”

Gabriella R.
3/14/24

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

Reviews (989)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (93) slide show (90) lifetime membership (14)
Thumbnail of user karenf2489
3 reviews
6 helpful votes
December 1st, 2023

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Thumbnail of user barbaras650
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

I'm pretty much satisfied with the experience I'm having with this video editor. I use it practically daily because I run a video channel and videos are essential. I would love it if they could install some new features so as to make the experience a little more thrilling, like close ups and more direct zoom ins and side to sides. I would be more than willing to pay for more technical up grades. But all in all I'm pretty satisfied.

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Barbara,
We're glad to hear that you like our platform as much we do! We appreciate your feedback! We update our platform regularly with new content, so just keep an out for our future updates ;) Thank you for choosing Kizoa :D

Thumbnail of user gabriella4850
1 review
1 helpful vote
March 14th, 2024

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

Tip for consumers:
Zero customer service. Can not download movies anymore. Kizoa is being discontinued as of April 1st, 2024, but as of one week ago you can not download any new or past videos you made. Horrible treatment of paid lifetime pro-members.

Products used:
Kizoa movie maker

Service
Value
Quality
Thumbnail of user lindab1754
1 review
5 helpful votes
March 23rd, 2020

Since last year I haven't been able to use Kizoa. Numerous attempts to get the problem fixed through support failed.
I keep getting the message: "This content cannot be modified because it does not belong to you" when I want to delete images. Also, uploading doesn't always work.
I loved working with Kizoa, but now I'm really disappointed.

Thumbnail of user alisel1
1 review
1 helpful vote
June 4th, 2019
Verified purchase

I am very pleased with your services, thank you for the improvements! I updated to premium just because of the good improvements!

Few things that come into my mind that other similar platforms have is the opportunity to record over the video and add filters to the video. Maybe few new text popping up options would be highly appreciated (personally interested in one that kind of like pops out few times and then stays).

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Alise,
We really appreciate your comments! We at Kizoa strive to churn out the best updates as often as possible! So keep an out for our future updates ;) Thank you for choosing Kizoa :D

Thumbnail of user joeu32
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

I have tried for years to find one spot on the web where I could make really good videos quickly and easily. Much to my frustration every site I found disappointed rather than impressed. That all changed when I pointed my browser to Kizoa!
I love the ease of use, the effects, the simple yet powerful interface - not only user-friendly but stupid user-friendly ( which is just what I needed!)
I have already created many videos and plan on creating many more on Kizoa!

Thumbnail of user marilynp154
1 review
2 helpful votes
April 12th, 2020

Its good but i cannot edit my video to cut and remove some part that i don`t need and i want more effects its a little bit slow too to work online i wish i can work offline much faster, they have cool none copyright music it would be ice if they will put more> :): ) :) also if i can insert funny elements to improve my video and more effects please then im thinking to buy it lifetime...

Thumbnail of user laurap335
1 review
0 helpful votes
July 6th, 2019
Verified purchase

I do not use it very often, but with what I have made over the past few years I am thoroughly pleased with... Kizoa is easy to use and allows me to send my creations to family and friends. I can make great videos and collages from this program, using my own photos that I have taken with my camera. There are plenty of templates and effects to choose from, also audio from the program can be added into videos. Thank you all who made this possible, cheers Laura

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Laura, we're happy to hear that you enjoy working with us^^

Thumbnail of user yaelb21
1 review
1 helpful vote
February 20th, 2022

The program is very friendly, BUT
Ofter finishing my moovie i found out that when trying to see it by link or downloading the moovie- all the TEXT is gone.
I purchesed a liftime Primume membership - acourding to the site you need to be a Premume member to recive the costumer service support- with no reply from their behalf for over a month now. :(

Service
Value
Quality
Thumbnail of user stephaniem1228
1 review
4 helpful votes
May 15th, 2020

I love the features of the product but a few things. I cant figure out how to delete extra slides that are not needed. The music selections are not the greatest. And I've now lost my project twice due to the website freezing. Even if I don't close my computer down. When I go back my work is gone. It is frustrating. I spend many hours personalizing my project for my loves birthday today..

Thumbnail of user lulus10
2 reviews
0 helpful votes
May 25th, 2019
Verified purchase

I'm REALLY bad with computers, yet I was able to eventually make a beautiful video tribute to my Pop, who passed at 90 years old. I had favorite songs, fading in and out, special effects, and it actually made some people cry. I was really proud of the outcome. It's almost addicting working with so many great options, it really turned out nice.

Thumbnail of user jamiew277
1 review
0 helpful votes
July 10th, 2019
Verified purchase

Used kozoa quite a few times. Made video collage for a few graduations, a retirement and a picture book. They all turned out wonderfully. And to me it was easy to use.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Jamie, we're happy that you enjoy working with Kizoa. We appreciate your support!

Thumbnail of user cassiel39
2 reviews
5 helpful votes
April 19th, 2020

I had this application for awhile, but noticed, lately when I try to forward the link or email to my friends they are unable to view the movie. My membership is limited and in the past we had no problems and I enjoy using this application. Presently, I am unable to send my movies via email or link, it comes out blank to my friends. Not sure what is going on. Would love to continue using, but it is not useful if my friends cannot see my movies. Thank you and hope others are not having this issue?

Thumbnail of user beatricet21
1 review
0 helpful votes
May 13th, 2020
Verified purchase

Its given me the tools to create wonderful family video memories from old pictures and videos. I cant praise and recommend it enough, especially the ease with which the tools can be used.

Thumbnail of user pattim123
1 review
0 helpful votes
May 8th, 2020
Verified purchase

I love Kizoa. It has allowed me to make epic birthday, anniversary and all sorts of other videos.
The premium is worth it so that I can add my own music - but even before I went premium your music selection is very good and can be used in all sorts of ways.

Thumbnail of user sharonh62
2 reviews
0 helpful votes
May 23rd, 2019
Verified purchase

Kizoa is extremely easy to use. Its drag and drop functionality makes for a quick learning curve. Simple to add effects and music. The only problem is that one must remember to consistently save your work at each and every stage. Too many times I have discovered that my progress has been lost due to forgetting to save before exit. There is no actual reminder to do this simple task before fully leaving your project (such as a pop up telling one to be sure and save the project while working on it).

Thumbnail of user walterb37
2 reviews
0 helpful votes
August 14th, 2015
Verified purchase

After shopping for a program that would do a slide presentation for our web site, we found the trial version of KIZOA. What a wonderful program that was easy to use and understand, full version is great and the last two updates with the new frames and borders make me love this software. It makes professional quality with the greatest of ease and the support is tremendous with response in minutes not weeks or days like a lot of the others. THANKS for making such great software to share my family and friend's lives over the internet...

Thumbnail of user lizi18
3 reviews
0 helpful votes
April 17th, 2019

I use Kizoa on a weekly basis for my microbusinesses. It is a reliable product at a reasonable price with excellent customer service. I have a lifetime subscription for my business... but... here's the problem: Kizoa is Flash-based, it has been down for several weeks, and we all know Flash is going away next year. What we need to be looking for is companies that can do the same thing with HTML5. I haven't found any yet. I certainly do hope Kizoa is able to get back online, because of all the options I tried while it was down, it's still by far the best - when it works! FWIW per Mike's review I was able to access my account via kizoa.it and make a video, so thanks for that, Mike!

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Liz, I'm glad you've enjoyed Kizoa so much!

Thumbnail of user johna1307
1 review
1 helpful vote
June 9th, 2019
Verified purchase

Spice up any type footage quick and easy
Best bang for the buck I have found
Been an easy go to tool for fast video presentation

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Thank you John, I'm happy that you enjoy our program. So keep an out for our future updates ;) Thank you for choosing Kizoa^^

Thumbnail of user vicz2
1 review
0 helpful votes
August 19th, 2015
Verified purchase

Kizoa is VERY user friendly. I recently created a slide show utilizing many exciting slide transitions for my mother-in-law's funeral. The slide show was a wonderful addition to the sad occasion. I especially appreciate the quick response I've gotten from the customer service folks when I've had questions or concerns. I HIGHLY recommend Kizoa for projects that involve both pictures/videos and music.

Thumbnail of user alfonso.san
1 review
0 helpful votes
March 19th, 2024

Download che si blocca al 99% senza completarsi.
Sto riscontrando problemi con il servizio di Kizoa. Ho cercato di contattare il supporto clienti di Kizoa tramite telefono e email, ma purtroppo non ho ricevuto alcuna risposta o assistenza.
Il mio problema principale riguarda il processo di download che si blocca al 99% senza completarsi. Ho pagato per il servizio e mi aspettavo di ricevere un supporto adeguato, ma attualmente mi sento frustrato/a dall'assenza di risposte o soluzioni da parte del team di supporto di Kizoa.
Ho esaurito tutte le opzioni disponibili per cercare assistenza direttamente da Kizoa, ma finora non ho avuto successo nel risolvere il mio problema.

Thumbnail of user nurian
1 review
4 helpful votes
March 6th, 2015
Verified purchase

Dear Kizoa,
I am writing because i am an extremely satisfied customer.
In addition to the uniqueness of your products and the prices you're able to offer, there is one other point of difference that can tip the scales in your favor—delivering an outstanding customer experience.
I want to thank you for all the happiness and tears of joy that i have been able to give my family with your wonderful videos.

Thumbnail of user katyav6
1 review
3 helpful votes
March 23rd, 2022

Download stops at 99%... nothing else ever happens after that. I send many email at *******@kizoa.com and *******@kizoa.com and no body answer or contact me. I'm very frustrated. Even after I pay for premium and I can't download anything.

Thumbnail of user farhatj
1 review
0 helpful votes
May 12th, 2015
Verified purchase

I have been creating videos and slide show on kizoa, and it's working perfect, they have some awesome theme, great animation. I can even create my own theme in here, I just love creating video on Kizoa.
Also they have the best customer service, they fix your problem right away and help you all the way until you get satisfy.
And right now the Kizoa is the only best video making website

Thumbnail of user sarag39
1 review
0 helpful votes
August 25th, 2015
Verified purchase

I found Kizoa while researching how to do a slideshow for the school I work at. I immediately liked ease of use of the program, and the ability to share the finished slideshow with our families via an email. I fell in love with Kizoa so much, that I showed my boss and she immediately purchased the lifetime membership for the full product. This is a great way to do a slideshow, and I'm looking forward to using all the new advances they have made.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.

Business History

Kizoa was founded in 2007 in Paris, France.

Company Representative

Thumbnail of user rebeccab322
Yanai G.
CEO
Typically does not respond to reviews

How do I know I can trust these reviews about Kizoa?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kizoa?