• Kiwi Drug

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Overview

Kiwi Drug has a rating of 4.27 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kiwi Drug most frequently mention customer service. Kiwi Drug ranks 29th among Pharmacy sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
How would you rate Kiwi Drug?
Top Positive Review

“Wonderful service on the other side of the world!”

Mike M.
3/30/15

This is to heap praise upon and give thanks to KiwiDrug... I've bought medicine from that fine company several times, and each time I've been struck by the high degree of helpfulness the staff provides. To be able to do business in such a pleasant way with good people across the planet is a kick, and if anyone needs a reassurance that they'll have a good experience with KiwiDrug, that's exactly what I can provide. All the best to them! Mike M.

Top Critical Review

“Two weeks later, order not shipped and they don't answer emails or calls”

Amir F.
7/7/16

Placed my order two weeks ago, prescription was verified and label printed within a day. Since then no status updates. I've sent three emails during the course of 14 days, but no one answers. Only automatic responses congratulating me because my ticket has been escalated to the management (which doesn't exist). I even called their toll-free number and no one answers. PROBABLY A SCAM. STAY AWAY. IT'S A SHADY BUSINESS.

Reviews (22)

Rating

Timeframe

Other

Thumbnail of user mikem244
0 reviews
0 helpful votes
March 30th, 2015

This is to heap praise upon and give thanks to KiwiDrug... I've bought medicine from that fine company several times, and each time I've been struck by the high degree of helpfulness the staff provides. To be able to do business in such a pleasant way with good people across the planet is a kick, and if anyone needs a reassurance that they'll have a good experience with KiwiDrug, that's exactly what I can provide. All the best to them!
Mike M.

Thumbnail of user anthonyr51
0 reviews
0 helpful votes
June 18th, 2015

Great overall experience! I was skeptical of ordering online meds. I am actually a Pharmacist in New Jersey, Graduate of St John's. Anyway Meds are real, Packaged with manufacture standards, Quick responses, Fast delivery, and reasonable prices. Truly an A+ experience each time. I would definitely recommend without reservation.

Anthony

Service
Value
Shipping
Quality
Thumbnail of user acer12
0 reviews
0 helpful votes
February 25th, 2015

I have used Kiwi twice now with growing confidence. My orders come in a timely manner and completely hassle free! I will definitely use them again.

Thumbnail of user juliec45
0 reviews
0 helpful votes
April 17th, 2015

Kiwidrug guarantees 100% satisfaction and they mean it. I had slight glitch with recent order, and they immediately corrected it. They sent correct product with free expedited shipping. Any other company might have said it wasn't their fault, contact the shipper, etc, but not Kiwidrug. It wasn't their fault but they took responsibility. How rare is that!? Julie C.

Thumbnail of user amirf11
3 reviews
0 helpful votes
July 7th, 2016

Placed my order two weeks ago, prescription was verified and label printed within a day. Since then no status updates. I've sent three emails during the course of 14 days, but no one answers. Only automatic responses congratulating me because my ticket has been escalated to the management (which doesn't exist). I even called their toll-free number and no one answers. PROBABLY A SCAM. STAY AWAY. IT'S A SHADY BUSINESS.

Tip for consumers:
Stay away! Better pay full price for medication and get it on time, rather than being ripped off with your money withheld.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gilberts15
0 reviews
0 helpful votes
February 9th, 2015

I have ordered my asthma meds from Kiwi and been very satisfied with price and service. No complaints.

Thumbnail of user jamess349
0 reviews
7 helpful votes
January 5th, 2016

Placed an order an have been waiting over one month.
Contacted company and was told some story about problems with
Their supplier, there was not problem with my payment...
I asked for a refund and all communications ceased.

Thumbnail of user judithl5
0 reviews
1 helpful vote
December 6th, 2014

Of the different pharmacies I have used in the past in the Internet, Kiwidrug comes easily top of the group. Main reasons are: cheaper price, real brand drugs ( not generic), good comunication, fast shipping and their use of common sense and flexibility when dealing with difficult issues concerning methods of payment and prescription drugs. My thanks to them. Judith

Thumbnail of user laurae17
0 reviews
0 helpful votes
March 10th, 2015

I have had very quick turnarounds with every order placed. They are willing to provide faster payment options since I'm a continued customer. They are always sending coupons and discount codes. And anytime I have a question or concern, I receive immediate replies from their customer service department and they are always able to fix any issues I might have had.

Thumbnail of user henryc50
0 reviews
0 helpful votes
July 20th, 2015

Last month was the first time that I purchased my meds from Kiwi-drugs. I was extremely satisfied both with the quality of the medications and with the customer service. They go out of their way to help the customer and to make sure that he/she is satisfied with their experience with kiwi-drug. Thank you!

Thumbnail of user kw61
0 reviews
1 helpful vote
July 5th, 2014

I have been a longtime customer of Kiwi and have never been disappointed. They are very professional, courteous, and most importantly, trustworthy to the bone.
Occasionally items go missing and Kiwi makes every effort to make sure your item will arrive. High quality health items including skincare and vitamins which cannot be found in the states.

Thumbnail of user jasond86
0 reviews
3 helpful votes
February 22nd, 2016

All five stars are FAKE this is a scam company they will take your money and never send you the product they only accept one method of payment which you can not dispute CASH. STAY AWAY AND SAVE YOUR MONEY!

Thumbnail of user mlr
1 review
26 helpful votes
March 3rd, 2015

Been buying from Kiwi for a number of years and always find them reliable and very responsive if there is any delay with an order. Like other reviewers, I use e-check with them and have had no problem with that either. Will continue to use their excellent service!

Thumbnail of user destinyg2
0 reviews
0 helpful votes
September 10th, 2015

I recently ordered and received my metformin 500 mg 84 tablets i was kinda skeptical at first but not anymore i love kiwi drug the best things about kiwi drug is you dont need a RX and you can pay with money orders yayyyyy i will definitely order from them again

Thumbnail of user joep116
2 reviews
1 helpful vote
May 8th, 2014

I have made several purchases from kiwidrug.com and have nothing but praise for the quality of their products and the service I received. I tried other sites in the past and they did not deliver the quality or service I expect. Kiwi did and I've kept returning to purchase again. On one occasion I had products temporarily held up in customs they rushed a replacement order immediately. I am in my sixties and had careers in management and customer service. This company gets five gold stars, and more business from me. Great prices too! "

Thumbnail of user dd112
0 reviews
7 helpful votes
September 16th, 2015

I don't understand this company nor the good reviews as my experience has been terrible. I ordered and was charged the same day on my credit card. 7 days later when checking on my orders daily, it continued to say "physician review". I would email and Never got a clear answer from anyone at their company as to why or what was taking so long.
Meantime they charged my card and their answer to that, is they have to charge you BEFORE the physician reviews your order? But in a week No one reviewed my order, they knew I was temporarily in the address that I had ordered the items to be delivered. I was leaving the country and needing to get them prior to departure. Totally Wasted an entire week when I could have been buying them elsewhere and had them delivered prior to leaving. Now its too late. Never got a person to answer WHY or what the issues were. Had to demand 3x to get my credit card refunded and finally had to threaten to call my card company and say they were a Fraudulent company and fraud charges. Then ASAP I got my refund and Never did they try to fill my order. Bizarre company go elsewhere!

Thumbnail of user consuelah
0 reviews
0 helpful votes
March 14th, 2015

I am very pleased with Kiwi Drug I had to change an order recently and the Kiwi Team changed it for me in a Swift and Courteous manner and my Order arrived promptly a few days later
I would recommend Kiwi Drug to anyone interested in Great Customer Service and Fast and Reliable Delivery

Thumbnail of user mam276
0 reviews
3 helpful votes
September 9th, 2014

I've done business with other online pharmacies in the past. One seems to have gone out of business, and the other was okay until they raised their prices and lowered the quantities. I placed an order with them and they sent me the wrong stuff. To date (over a year later) they never replaced the drug, and lied to me numerous times about having refunded my money which they never did (nearly $300 USD). That's a very low blow! I found Kiwi Drug, and they are simply amazing! They are very professional, but also very friendly. I placed an order two months ago and it was confiscated when it entered the country. They replaced it very quickly and I received the package intact last week. I can't say enough about this wonderful pharmacy, and I'm glad I found them. For me, it's been a love affair that I hope never ends.

Thumbnail of user stevet43
0 reviews
2 helpful votes
August 9th, 2014

Great company. Quick delivery and great communication. Nothing but a good experience. Will definitely use again.

Thumbnail of user dianed14
0 reviews
1 helpful vote
May 9th, 2014

When I recently received my latest order from Kiwidrug.com, the packing slip had my name & order number on it and the medicine was exactly what I ordered (as usual), but the prescription label on the medicine container had another person's name. That was a first! The next day, I received another order that matched my order number & name and had my name on the prescription label. I did not want to send the "extra" medicine back because I was going to place another order soon anyway, and I was concerned that the other person did not receive his medicine. I emailed the Kiwi staff, telling them that I would be glad to pay for the extra order, just tell me how to do that. I received a prompt reply from the staff who apologized for the mistake made by their supplier, and told me to keep the extra order without paying them for it! Wow – what a pleasant surprise! The Kiwi customer service has always been fabulous, but this was way beyond just good customer service – it is spectacular in my opinion! I have been a Kiwi customer for over 5 years and have always experienced excellent customer service from Kiwi, but I am truly amazed at this generous resolution to this error. Of course, I shall continue to purchase my medicine from Kiwidrug.com. Kiwidrug.com is fantastic!

Thumbnail of user margom
7 reviews
14 helpful votes
September 22nd, 2014

I have to say, I was terrified about ordering from an on-line pharmacy, but the three times I have ordered from KiwiDrug, it worked out perfectly all three times. I even got gutsy enough to pay using a direct draft from my bank account, and it went off without a hitch. The beauty of using a bank draft is that you can save 15% off your order. When I had a question, the staff at Kiwi responded promptly, and they were extremely nice as well. I could not have had a nicer experience. They have remained a stable website, their stock remain consistent, and I have continued to use them for almost a year. They have been wonderful, and I have to admit that they have won a permanent customer. I recommend them without hesitation. What a fabulous surprise! Margaret M.

Update: I have now ordered several more time from Kiwi Drugs, and one time thought I actually had a minor problem with my order. Kiwi Drugs responded promptly to my "problem email" issue and resolved it immediately. It turned out to be a very minor problem and mostly one of my own making! Kiwi Drugs obviously strives to provide excellent customer service, and it continues to do so. I am still very, very happy with their service and order from them without hesitation. I use direct bank drafts all the time without worry, and I receive my orders quickly and hassle-free. I just wanted to provide an update that Kiwi Drugs is still dang good and worry free! Go ahead and try it people - you really won't be sorry! Margaret M.

Second Update: It's October 2015, and I have ordered several more times from Kiwi Drug since I wrote the above update about a year ago. Just wanted to add that I continue to get excellent service and products from Kiwi. I remain a loyal customer.

Thumbnail of user toddm33
1 review
1 helpful vote
September 20th, 2014

I discovered KIWI and decided to place a small order. I paid with echeck and was issued an order number. Payment was processed rapidly and I received order updates via email.
I was issued a tracking number when the order shipped.It arrived in the US in only 7 days! Five stars all around.

Service
Value
Shipping
Quality

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About the business

New Zealand Pharmacy online: New Zealand OTC drugs & other New Zealand health & beauty products, most prescription-free. Allergy relief, pain relief, eye care, supplements, vitamins, weight loss + more. FREE shipping on orders over $100. Licensed and e...

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4.3
22 reviews
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