On April 28th. I submitted and paid for my order. Here it is May 17th. and no answer to my email query as to when they shipped (if they did)??? Fortunately I paid by paypal. I expect they will get an answer.

Votes (1)  •  Comments (1)  •  Link to this review

T N. i'm sure you know paypal has a 45 day limit to dispute so just make sure it doesn't go past that limit!

5/17/11  •  Votes (0)

Order a product from site on April 25. paid for faster delivery, 3-6 business days. After that time period I called several times, operators were always busy and was encouraged to leave a message, never able to speak to real person. Emailed several times and it was only when I posted a negative response on their feedback site did I recieve an email apologizing for the delay. Made excuses and said on May 4th it would be shipped out immediately.... it is now May 13th... still no product

Okay, I placed an order on this site before discovering sitejabber. My experience has been less than top shelf, but the results have not been a disaster. There appears to be only one person who provides help with orders and customer service. I believe this person is overwhelmed by inadequate experience and very poor inventory control. It took over a week just to get an acknowledgment of my order. No timing was provided on shipping. I had just discovered Sitejabber where I checked out kitchenniche and got nervous. I emailed their customer service address and very politely asked for timing on this order. One week later, I got an answer saying it was processed and would ship as soon as it became available. Another email came one week after that and said the shipment would arrive in 7-10 days. I wrote back and thanked her for the update. 10 days took me up to last Friday with nothing yet, so I waited until Monday with intentions of another email query. Most of my order arrived that same morning with a note apologizing for 1 out of the 5 items ordered being out of stock and that it would ship as soon as it came in.

So, this is not a scam site and they are not entirely bad. The pricing and products I received were fine. You just need to be very patient and understand that this is the process.

Can you do better elsewhere? Absolutely!

Worst retail on-line experience I've had. Do not buy from these people. Ordered an 89$ + tax = 112$ Le Creuset teapot Nov 30/11. It arrived just before Christmas, defective. I could not use it as the gift it was intended for and had to purchase something else. As per the website guidelines, I contacted the company within 7 day for instructions to return the item for refund. They do not answer the phone and rarely reply to email. They finally told me I have to deal with the manufacturer to get a replacement. I informed them I don't want a replacement, I want a refund. As I had to buy another gift, this teapot was of no use to me. Looks like I'm stuck trying to sort something out with the manufacturer, to get a replacement for something I don't want. Horrible experience with these people. Beware. I'm filing a complaint with BBB.