Woot!

When I first bought a couple of things from Woot, they were fine. But now (2023/24) you just receive used broken crap that someone rode hard and returned to Amazon.

Found a great deal for refurbished Apple products but the bad news was the worst service and refund experience ever. After I decided to purchase, I was transferred to Amazon to complete it. Then the headaches began.
Received a box damaged from the inside, not outside abuse. The laptop was packed into an empty box, with NO PACKING MATERIAL! I reported this to Amazon immediately who had me check it out and then had me return the item for a refund after finding it totally non-functional. It has taken 5 weeks of back and forth before they even attempted a refund, still waiting for it to hit the bank. If the refund ever gets to the bank.
I had to file complaints with the State Attorney General to get any cooperation and response from execs at Amazon and action. Finally got a positive statement that the refund was processed 4 days after filing a complaint with the Federal Trade Commission (FTC). That got me action in place of the constant battle with Customer Service who demanded a photo ID or Driver's License or Passport before considering a refund! If the refund ever gets to the bank. They have the device!
Imagine an online wanting a picture ID for verification like an in-person store!

Beware of the subtle Invasion of Privacy and the intrusive tactics used, alleging "... abnormal activity in your account, or unusual activity with your account." Check the latest Amazon Terms and Conditions, they collect a massive amount of data on you automatically, from your location to following your devices and you. WOW, a page and a half of items are listed on their Data Collected page!
They have no shame in creating scenarios to justify and rationalize their action. Now, they are claiming I damaged the laptop.
I will no longer be dealing with Amazon after 14 years of loyalty, or any of its shadow businesses, definitely will take the other route of direct manufacturer purchases.

Do not buy from Woot. I bought an iPhone XR from them and I am unable to use it says phone is lost or stolen when trying to add to my phone account. There is no number to call customer service only email and after emailing they sent me a general email saying to file a claim with UPS when Woot is the company that sent me the unusable iPhone. I am unable to get a refund or return item so now I have a paper weight.I will never buy again total scam

This company is run like 10 high school sophomores are in charge. They try to be so clever at every turn, with puns and innuendoes. Even when addressing problems. I have ordered 8-10 things over the years and had problems with half I'd guess. They aren't above selling used or open box items as new. Take a long time to ship. Take a long time to refund your money. Just hasn't been a good consistent experience for me. I finally unsubscribed from their emails not wanted to be tempted to ever order again from them.

I have bought several things - look good but you have to be careful with size and sometimes - do not go by the pictures - perhaps the vendor is selling you something that is not complete - and then you stuck - they may give you a 5 discount and you have to eat the balance - through it on the garbage - happened to me - no communication - with customer service - no customer rapport just the Interface - will shop buying from them -i only got the stem not the lamp or the cable - the nock 5 - now is in the gargage - good luch woot!

I only recently discovered Woot! And have found some really great deals. When items have arrived in unexpected shape, they have responded within a day and made it right. Meanwhile, I have a new rowing machine, weight bench, stationary bike, and a few other things I am thrilled to have, and I spent a LOT less than I would have elsewhere.

I bought a phone off of Woot. It was supposed to be carrier unlocked but it was not. I purchased the phone as a backup in case something happened to my phone in use. When I received it I checked it for functionality and all was good, so I never thought anything of it, then when I needed it I took it to get in use and was told that it was carrier locked. 30 day warranty expired, so now I am out purchase price. BEWARE...SCAMMERS!

Woot used to cool. We'd stay up for the new item or shirt. We'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

I bought a Netgear mesh system but found after I attempted to use it, it wasn't compatible with bridge applications that are required by some ISP routers. There wasn't enough information to indicate this on the description but, to be fair, the only place I have found this information was when I selected "Having Problems" or something to that effect during set up. Now, because it isn't defective or missing parts or damaged I can't send it back. This is my last purchase on Woot.

Product not sent. Ask were my order was, got back a email asking me if I wanted them to look in to the matter. Called credit card company got my money. They are not amazon. I think they are scammer using amazon name.

Lies about shipping from US. Actually shipped from China. Surprised that Amazon associates with such a company. Says you will get product 3-5 days…also a lie. You get a tracking # and see your product sit for a week with no movement. Worst ever. Won't ever order from them again!

I bought a lot of stuff in several different orders and ended up returning 3-4 things from each order, and they promptly refunded my money and then told me to donate the clothes instead of returning them. I like that. I took them to our local organization, took a photo of the bag being handed to them, and then sent it to Woot

I ordered a reconditioned robovac from Woot last month. It came without all the necessary parts. I have reached out to Woot 3 different times and not once have my emails been answered or my request for them to call me through Amazon been returned. This was a fairly (for me) expensive item. No one else sells this missing part. I have looked everywhere. The vacuum is not usable without it so I am out the money and have a useless hunk of metal in my living room. I will not purchase from Woot again.

Ordered an "unlocked" phone. It was ANYTHING but unlocked. After spending a few hours identifying the problem (this was a used phone, reconditioned but with an unpaid balance at ATT) I still have yet to hear back from Woot, who guarantees their products. One check of the general information during reconditioning would have found it was not unlocked but since it must have looked ok, it was tossed in the "SELL IT" box and I got stuck with it.

I'm a longtime Woot shopper. I recently bought a Russell Hobs Coffee Maker. The price was awesome (and it is not refurbished), Somehow it go delivered in 2 days! I just love it, it's frigin beautiful. Yes, a beautiful coffee maker. Using the timer, it made me the coffee I'm drinking right now and I could not be happier! What a great experience, really exceptional. Happy birthday to me!

You are just as likely to get the wrong product or be scammed out of your money. There is absolutely no customer service at this company. If you do reach someone after an hour or longer of wait, they'll just blame someone else and tell you to call them. Two banks, and multiple departments at amazon have pointed the finger at woot. They just don't have anyone willing to help.

So, we ordered a GHD machine sometime back in March. We only receive one out of two boxes and then they say sorry we no longer have the item available, in April they say, please ship the box back to us and we will refund OR get a 3rd party to mail you a GHD. It is now May 30th and I've emailed them about 4 times and have not received a package nor a refund! They are fill of crap! If I could give them 0 starts I would!

Just an update. After i sent a bad review they emailed me to apologize for taking so long to respond to me and sent me a refund on my purchase, no return necessary as a courtesy. So im satisfied with the outcome as of now. Im glad they did the right thing!

I've made many purchases through woot.com and never had a problem. I generally buy their t-shirts from the derby. The sizing is pretty accurate and now they offer two different manufacturers of shirts so you can pick the one you want. The American Apparel tends to run a little smaller than the Standard. I have noticed, the Standard tends to draw up ever so slightly after washing, so I am more mindful of that when ordering now.

I have been a Woot customer since they first started and have generally had a good experience, until now. I bought a heater recently and it came as scheduled but the box was destroyed and the heater did not work. Now came the problem. Have to contact customer service via email and obviously they do not reside in the US. I have been trying to work with them for over a month and keep getting the same canned response. For being an Amazon owned company they didn't get the customer service culture that Amazon has. To be transparent, this is the first time I've had to deal with their customer service in all the years of buying from them. I will probably not continue with them in the future because of their sorry service.

I bought a 12 count of cleaning supplies and sent only one after a month. One bottle for $50. Good luck getting a response from them. They took me for my money.

I have read a ton of these reviews and I'm mind blown because I order from woot all the time and got the same level of customer service as Amazon provides the times there were problems they were resolved in one chat and I couldn't of been happier and tell everyone about woot on the daily…one problem I realized that woot was charging me shipping even though I am a prime member (I was using klarna or Sezzle so I'm guessing this somehow was the issue) the rep looked into it and refunded (not store credit but original payment forms) and the money was back on the debit cards I used to pay no problem. One other big problem was I ordered my appleb AirPods Pro after a week one of the headphones stopped working I reached out to woot and they gave me a partial refund if I kept the headphones well I bought them new and they arrived new so I did and called Apple. Apple sent me a return box and fixed the headphones and I had them back and working like new all in less than 5 days so basically the money woot gave me back was a bonus and I ordered a origami book shelf that's normally so costly and I got it and it's the most awesome piece of furniture I have ever bought the only thing I can suggest is read the fine print know what is refurbished whats new what's a open box and if you have a problem message them immediately and all this waiting on emails to chat to them I have no clue what that's about when I needed help with a order it connected me to a live chat I waited one minute and someone was on the other end to help me people especially with technology tend to blame there lack of knowledge on how to properly use stuff on the company or the item when it's really user error let's admit it there's some stupid people in this world take it into consideration you can't make everyone happy and some people are gonna go off just because there life sucks or they are trying to get something for free just be cool when you talk to any customer service be nice and understanding and maybe just maybe the person helping you will go out of there way to help you personally from me I am about to order more from woot now and just so you know I'm not a fake review I have included screen shots of my screen of my orders so you see I have a real shopping problem lol

1. Do not buy refurbished item (it was used for long time item, very poor qualify, not a refurbished item) from woot.com. If did please return ASAP.
2. Customer service is very bad (picture attached is just open boxed item after 1 month of receiving. Woot rejected return)