• kgb deals

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Overview

kgb deals has a rating of 1.14 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about kgb deals most frequently mention customer service, credit card, and voucher code problems. kgb deals ranks 280th among Daily Deals sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I want nothing to do with this KGB Deals and will pass along this awful experience!
  • Their customer service lied, saying they would ship it in another week.
How would you rate kgb deals?
Top Positive Review

“Glad I took time to check KGB out and now will not...”

Shirley E.
5/6/13

Glad I took time to check KGB out and now will not purchase anything. As I have heard all my life... if it is too good to be true then if probably not good to count on whatever!

Top Critical Review

“I am at the end of my tether with this awful awful...”

Moira B.
11/13/14

I am at the end of my tether with this awful awful company. It has taken 12 weeks for half my order to arrive. I must of sent at least 50 emails to various sites given to me. I have asked for a phone number only to be ignored. The support is rubbish and I will never ever use these clowns again. I intend reporting them to trading standards as I have kept every email I have received.

Reviews (69)

Rating

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Reviews that mention popular keywords

kgb deals (20) customer service (19)
Thumbnail of user moirab2
1 review
1 helpful vote
November 13th, 2014

I am at the end of my tether with this awful awful company. It has taken 12 weeks for half my order to arrive. I must of sent at least 50 emails to various sites given to me. I have asked for a phone number only to be ignored. The support is rubbish and I will never ever use these clowns again. I intend reporting them to trading standards as I have kept every email I have received.

Tip for consumers:
Use another company if you don't want to have a nervous breakdown

Thumbnail of user tinar17
1 review
1 helpful vote
May 1st, 2014

Would not give them a single star! Purchased a voucher for a boiler service with Energi Save cannot get an appointment. I have asked for a refund but kgb have refused to give me one. I have made numerous phone calls, emails/ left messages but nothing! Energi serve change their e mail address daily, impossible to contact. I want a refund! Does their CEO look at. Reviews such as these? Mr Bryan Conly how do you sleep at night!

Thumbnail of user sharons41
1 review
0 helpful votes
January 8th, 2014

November 2013 I ordered some towels from kgb deals at 35 pounds as a xmas present. I, ve still not received the towels. I, ve emailed numerous times but just get an automated response. No contact number on website. These were paid for on ordering. I would advise that no one ever uses this company.

Thumbnail of user brandiw1
4 reviews
3 helpful votes
February 3rd, 2014

Don't waste your time or money! I ordered something in August 2013 it is now 2014 never received the product or a return phone call. They stole my money. I have sent several emails to try and get a response nothing! THEY ARE THIEVES!

Thumbnail of user susanp12
2 reviews
2 helpful votes
February 19th, 2012

They get two stars because finally, after 3 months of emailing and phoning, they refunded to my credit card the amount they promised. It did take many emails (and I forwarded them back to KGBdeals for proof of their promise to refund) and phone calls (most unanswered) and some very angry tones. Absolutely no comparison to the other web site vouchers. Indeed, Groupon and Living Social and Gilt are wonderful. I hope the employees at KGBdeals have a job in a few months. This business is doomed to fail.

Thumbnail of user jonl22
1 review
1 helpful vote
February 26th, 2014

Your review will help others learn about this website.
Absolutely CRIMINAL! Do not give them your credit card number. They never said anything about a voucher until after I paid... They said they would give me a refund and they never did... they're overseas. What else do you need to know? If it sounds too good to be true, its probably kgbdeals.
Please do not review if you are affiliated or have a conflict of interest with this website.

Thumbnail of user estherl12
1 review
0 helpful votes
February 7th, 2013

I ordered a set of six Disney Princess movies twelve weeks ago. I was expecting them to arrive four weeks after the order date. Their customer service lied, saying they would ship it in another week. Now it's been another week and when I ask about it they say it is a duplicate issue and they already addressed it. I have been demanding my money back, which they have not acknowledged in any way. Terrible customer service. I don't think I will ever see my product or my money back.

Thumbnail of user anng29
1 review
0 helpful votes
October 12th, 2014

I purchased an item and was give a 10% discount code to use the same day. I immediately tried to purchase something else with the code and was told it wasn't valid. After reading the other reviews I'm wondering if I will ever get the product I ordered. I'm glad I used American Express to pay for it so I can decline the charge if the item doesn't arrive in a timely manner.

Thumbnail of user rjaa
45 reviews
108 helpful votes
July 26th, 2012

This site sucks. I paid for a deal and the coupon voucher doesn't work. There email states they get back to you within two business days. It's been a whole week and no response. I even emailed them again 2x and nothing! SCAM do not trust! I should have read all the other reviews before ever purchasing! No wonder they don't get back to you, can you imagine the thousands of angry buyers that email them?

Thumbnail of user bobbyk
83 reviews
373 helpful votes
February 4th, 2011

This is a groupon clone and basically doing the same thing but probably with far less money to really reach out and find good deals in all of the cities they claim. My word of caution is that it takes considerable effort to secure a good deal from a business and that is why groupon has so much money invested in them. I am skeptical a site with less resources pulling this off, However they are a part of kgbanswers.com which is a very unique concept and fairly well executed.

Thumbnail of user nk19
1 review
1 helpful vote
January 20th, 2014

I have tried to order items from KGB but I never get my product. Currently I ordered something November 19th. The product is out of stock now and I never got my 2 items that I ordered. Now I am trying to find out why. This not the first time this has happened and I waited 6 months to try it again. My advice do NOT use this company. GROUPON is so much better!

Thumbnail of user alexo9
1 review
1 helpful vote
January 30th, 2013

2 months after my last purchase, still no product received only endless promises to contact the merchant. Today I've sent them a final message requesting either a shipping tracking number or refund, or I will do a charge-back. Wonder how it will go with redeeming the Vegas vacation coupon I purchased several months ago.

Thumbnail of user khoit
1 review
2 helpful votes
November 6th, 2013

Do not go for the "deals" they advertised. The price is cheap enough to suck you in and then the trouble begins. You then have to go to the merchant web site. There you will have to redeem the voucher number which you got from kgb deals. You then get slap with a higher fees for shipping and handling. There go your savings. When you have problem with your purchase, KGB is so hard to get hold of. And then, they said they will contact you back which you will not hear from them again. They hope by then you forgot about the whole thing

Thumbnail of user brandig3
1 review
2 helpful votes
January 10th, 2014

I CANT GET ANY HELP! Did Not receive package and neither KGB deals or the other merchant, dealsdirect, has responded. I cant get any help and will not use them again.

Thumbnail of user juzzielh
1 review
1 helpful vote
August 19th, 2014

Poor Company. Cant make customer satisfaction! Maybe the people whose managing it are lack of professionality! Don't by here. Worst ever deals

Tip for consumers:
I do not suggest to buy here! Horrible

Service
Value
Shipping
Returns
Quality
Thumbnail of user shariv1
1 review
0 helpful votes
January 25th, 2013

A HUGE RIP-OFF! I bought 2 different deals, and neither merchant ever delivered on their merchandise. I have contacted KGB customer service many times over the past 2 months to try to get my merchandise or refunds, but just keep getting the run-around. Stick with tried and true sites like Groupon!

Thumbnail of user vikkig1
1 review
0 helpful votes
January 8th, 2014

Absolute rubbish. I bought a deal and paid post but it was a no show all you will get from KGB is automated email response after automated email response. Do not use this site

Thumbnail of user jinaw
29 reviews
108 helpful votes
March 27th, 2012

I was charmed by this nice web-site at first. But they really have to do something with the customer service. When I had an issue with a coupon purchased from KGB I didn't manage to reach them by phone and they just ignored my e-mails. I decided that it is better to save my time and just forget about this.

Thumbnail of user cortneyw
1 review
3 helpful votes
August 10th, 2012

Wish I would have read all these before purchasing what I thought was a great deal! Asked for a refund and the 2 day window that they will "get back to you" has since come and gone. Another email was sent, no response. I am going to attempt to use my voucher, and i'm already dreading it, as I know I'll have problems! STAY FAR AWAY!

Thumbnail of user valenciam
1 review
1 helpful vote
January 23rd, 2014

First of all it took over 4 weeks to receive my order. Once I received the order, a sweater, it was a piece of crap. Too small, basically a piece of cloth. Only a child could wear it. I tried to return it and receive a refund and I was told I had to deal directly with the vendor. As usual, the vendor tells me the order has been fulfilled and no other communication. I tried several more times and the same response. Since I only spent $30 I have washed my hands of it. However, I warn all consumers to stay away from this site. Too be to be true. As the saying goes, you get what you pay for. BE WARNED!

Thumbnail of user glenc11
1 review
2 helpful votes
February 2nd, 2013

Used this site once and had my credit card details stolen which led to someone taking £900 out my account.

Web site is not that secure

Thumbnail of user enc22
1 review
3 helpful votes
July 3rd, 2012

I purchased a voucher from kgbdeals for $49 on January 21,2012 for an 8GB MP3 + video player from Hipstreet.com and today is JUNE 30th, 2012, aqnd I still have NOT received the product! I have communicated with both the vendor (hipstreet.com) and kgbdeals numerous times over the past 3 or months and I still have no resolution to my problem. At this point, all I want is a refund of my money, but all I've gotten is frustration and simple ''acknowledgements'' of my complaints from kgbdeals. This is good example of poor or non-existing CUSTOMER SERVICE!

Thumbnail of user lillianc21
1 review
1 helpful vote
October 9th, 2013

I have been trying to get a replacement for the defective I phone 4 external battery charger that i bought from KGB. I have been charged for the initial shipping and then for the return shipping and despite complaining about the lack of a replacement being sent, all i get is the run around. THIS SITE IS A SCAM

Thumbnail of user robertk53
1 review
0 helpful votes
April 20th, 2013

They don't process referral awards automatically. You have to message customer service, multiple times back & forth, & wait for days, before you ever get them. By the time you do it's normally to late to purchase the deal you wanted to & you only have 60 days to use the KGB Cash so it will go to waste because their system doesn't work right. The only way it works automatically is if both people are signed in at the same time as the purchase is made which is a joke since you don't know when the other persons going to do that.

Groupon is much better & has better customer service.

Thumbnail of user kb19
1 review
2 helpful votes
October 23rd, 2012

I purchased 2 deals in July 2012. The first vendor never provided the merchandise and the second vendor was full of excuses and then stopped responding to my emails. I filed complaints with the BBB and got a refund for the first deal in October 2012. I'm still waiting to hear back on the second complaint. Talk about the runaround. Worst customer service have ever seen.

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