JustFab has a rating of 3.2 stars from 8,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I had no received my package by the date that was on the order. The rep.was patient and asked that I hold on for one more day bc of an holiday. As she said It arrived. Kudos to her.
I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed
As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.
I've have very good experiences with JustFab. Oder placed and received right on time for Christmas with days to spare. Thank you
Hello Angela,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again
Hello Amanda,
We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I had no received my package by the date that was on the order. The rep.was patient and asked that I hold on for one more day bc of an holiday. As she said It arrived. Kudos to her.
Hello Andrea,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!
Hello Geriann,
Awesome! Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Everything is so cute and it fits so nicely. The package got to me in a fast time frame.
Hello Elizabeth,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Ordered was received way sooner than expected and went beyond my expectations! The boots I bought were so cute! True to size & I'm beyond obsessed! Definitely will be purchasing much more shoes from them <33
Hello Vanessa,
What an amazing review! Thank you for sharing your feedback about the shipping and the merchandise. We'll do our best to keep the ball rolling. Have a wonderful day!
Best,
Bonnie
They are cute but very uncomfortable I had to get an insert so I could wear them regularly
Hello Fiona,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I was able to order 4 pairs of boots and a backpack satchel in the year-end sale and get all of my items within 1 week, faster than expected! My sales prices weren't reflecting in my Cart but a very nice sales associate was able to assist me late at night via a phone call. Kudos on your excellent Customer Service!
Hello Mary,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered a pair of booties and when they finally arrived they were too big had to exchange them. I ordered these in October 2020 they received my exchange on November 2020 here it is almost February 2021 and I've yet to receive my exchange order. At this point I don't even want them. Also this was my first time purchasing from just fab and I didn't know they would charge a monthly fee until I read some reviews. Very disappointed stay away from this site
Tip for consumers:
STAY AWAY
Products used:
Shoes
Hello Erendida,
Thank you for sharing your feedback regarding the status of your exchange. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Shopping with you guys is enjoyable, there's so many beautiful items and very happy with the ones I purchased.
Hello Priscila,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Every pair of shoes I have ordered in the past year has been the same size, but when it gets here they are never the right size. This last order, I held my tennis shoes (size 9.5) up to my daughters shoes (size 6) and there was barely a difference. At least she can wear them, but I needed a pair of tennis shoes! The same order, I got a pair of wedge sandals (size 9.5), and the straps were so big I felt like a toddler trying to walk in mommy's high heels! The actual sole was the right size, but the straps were not adjustable!
Hello Wendy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Bought 2 pairs of jenala wedges — 1 ivory & 1 black… the black pair were brand new with packing materials, but the ivory pair were clearly worn before & thrown in a box with no packing materials. I could tell from the difference in the fit. I'm a true 8.5, ordered an 8 based off reviews but wish I bought my usual size. My skinny, narrow feet (I had to wear special shoes growing up bc my foot would slip out of any slip on) fit just fine in the toe box — no complaints there. Canvas WILL stretch so I'm hoping these fit perfectly after a few days of wearing them around the house.
Heel heights says 4.72, but it doesn't feel like that at all, more like a comfy 4 inch heel. I was shocked at how comfortable they were (again, the reviews were misleading) but if I was wearing them out for several hours, I would probably put a ball of foot pad under my foot.
Very happy with black shoes, not happy I got a used ivory pair.
Hello Maxine,
Thank you for writing a review about our merchandise and your experience with your purchase. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.
Best,
Bonnie
I have not received an update concerning the rest of my order delivered to the wrong address. I talked with the JF representative and was assured that my order would be corrected and sent to the right address. I received the brown boots as well as the blue ones, but nothing concerning the rest of my order...Never happened before, I just want it to be made right.
Hello Jhaki,
Thanks for writing a review about your experience with your order! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
As someone who is AMAB and gender fluid, this site has given me a great headstart to embracing some of my more feminine aspects. My first purchase was made at an impulse after dreaming about a woman sporting some cute high heels and thinking "Man, I just gotta have a pair like that!". And now, here we are. Their lineup of shoes and clothes are incredible and has spoken to me in a way that I don't think any other site could. Easily one of the best decisions I've ever made.
Hello Jay,
Wow! We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.
Best,
Nelle
I got charged twice because I didn't get reminder emails with the option of canceling the month.
Very frustrating and pathetic way to do business. I was getting them regularly and then they just stopped arriving. My email has not changed since I joined.
Hello Jean,
Thank you for your review. Our Member Services Team will contact you right away to address your email reminder concern.
Best,
Renz
I love their styles and they have good deals. I do not regret joining the just fab membership. Big up
Hello Daisy,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Used my credit to get a dress and bag. I received them fast and they are just as advertised.
Hello Bridget,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I found the most Amazing pair of fall boots that I had to have. On top of the other two gladiator heels and some nude pumps. Unfortunately the other two didn't fit so they are a little on the small side. So size up if you're interested in those. Or maybe I just have a wide foot. Lol however returns are fairly easy and hassle-free so it's no biggie.
Hello Brenda,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered shoes and a coat on Jan. 21st and I paid for express shipping! It is now Feb 13th still no package. This is absolutely ridiculous! They changed the shipping process since I last ordered from them and it takes about a month or so to get your items. Winter will be over in Ga in a few weeks so I highly doubt if I get any wear out of the shoes or coat! Oh well, I guess there's always next winter! SMDH, Ridiculous absolutely ridiculous!
Tip for consumers:
Be prepared to wait for at least a month before receiving your items!
Hello Tonya,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed
Hello Karina,
Thank you for writing a review about your experience with the VIP membership and the monthly VIP Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I was very impressed and satisfied with the speedy delivery of my recent purchase. Love all my items.
Thank you!
Hello Joanie,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
My package was tracked to Ohio on December 21st and has never arrived or updated tracking since that date.
Hello Emily,
We regretfully note that we have received your comments regarding your order. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.
Hello Natallie,
We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
It is nice and comfy, doesn't cause any pain, and is good for walking around with them. These are one of the most excellent boots I have ever owned in my opinion.
Hello Karina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Tricia,
We are sorry to hear that you are not pleased with how our VIP program work and that you are not pleased with our Member Service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad