• JustBlinds

JustBlinds

Overview

JustBlinds has a rating of 4.05 stars from 385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention cellular shades, timely manner, and free samples. JustBlinds ranks 7th among Blinds sites.

  • Quality
    152

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.5%
Positive
77
Neutral
4
Negative
7

Instant Feedback

8,646 reviews

32
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service said there is no hardware available from this new vendor so... too bad for me!
How would you rate JustBlinds?
Top Positive Review

“Great quality, cordless blinds.”

Karen L.
4/12/24

As long as the pictures to pick actual color are true in color, it's fine, but I'd like the companies that offer free samples to be sent first. I took a gamble on this one since it's for our rec room. Thankfully the grey tone was what I was hoping for. And these cordless full bamboo shades offer more privacy, and cut more light than cordless woven bamboo shades.

Top Critical Review

“Horrific Experience”

Karlie m.
3/7/24

My experience with Just Blinds has been extremely disappointing. The level of customer service they provide is absolutely terrible. They constantly give you the runaround for weeks without any updates, and even if you manage to speak to a friendly customer service representative, there is no way to reach them again. I strongly advise against relying on their delivery promises; it's better to find another company. They simply do not deliver, and their customer service is abysmal.

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (266)
Thumbnail of user karenl3065
2 reviews
0 helpful votes
April 12th, 2024
Verified purchase
• Updated review

As long as the pictures to pick actual color are true in color, it's fine, but I'd like the companies that offer free samples to be sent first. I took a gamble on this one since it's for our rec room. Thankfully the grey tone was what I was hoping for. And these cordless full bamboo shades offer more privacy, and cut more light than cordless woven bamboo shades.

Quality
As long as the pictures to pick actual color, it's...
February 17th, 2024
Verified site experience
• Previous review

As long as the pictures to pick actual color, it's fine, but I'd like the companies that offer free samples to be sent first. I took a gamble on this one since it's for our rec room

Thumbnail of user nancyk2032
1 review
0 helpful votes
March 6th, 2024
Verified purchase

So far it has been good now "hopefully" I'll receive them in timeframe quoted and are the right fit!

Quality
Thumbnail of user craigm1281
1 review
0 helpful votes
April 13th, 2024
Verified purchase
• Updated review

... my initial order was lost. Had a great phone experience with the customer service rep who tracked down the issue and got the ball rolling. Received my blinds in short order. Easy to install and they look great.

Had a great phone conversation with Carrie Norton who tracked down the problem with my order and got the ball rolling. She kept in contact via e-mail as the order was reprocessed. No one likes to have to call customer service, but if they do, I hope they have as positive an experience as I had with Carrie Norton.

Service
Quality
Thumbnail of user socialc2
SocialCare .. – JustBlinds Rep

Hi Craig. I am sorry to hear that your original order was lost. I can imagine that this was frustrating and I apologize. I am happy to hear that Carrie was able to provide exceptional customer service and have the issues resolved. -- Ava N

Pretty simple site to navigate
February 15th, 2024
Verified site experience
• Previous review
Thumbnail of user williamc5070
1 review
0 helpful votes
April 2nd, 2024
Verified purchase
• Updated review

The website ordering page was a little wonky, but we figured it out.
Measuring our windows is a little intimidating, fearful of making an expensive error. But when the first batch of blinds arrived, everything fit perfectly.
When naming a window, if there is an "&" in the name, the software does NOT accept it. After several attempts, these entries were discarded. Finally I deleted the "&" and the entry was accepted.

Quality
When naming a window, if there is an "&" in the name,...
February 26th, 2024
Verified site experience
• Previous review

When naming a window, if there is an "&" in the name, the software does NOT accept it. After several attempts, these entries were discarded. Finally I deleted the "&" and the entry was accepted.

* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amyp1984
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

Zero complaints or recommendations for improvement. Website is so easy to use, the options are plentiful, they ship quickly and our clients LOVE the product. Win-win!

Easy to use website
March 29th, 2024
Verified site experience
• Previous review

Easy to use website. It asks all the pertinent questions to make sure we get what we need.

Thumbnail of user tedc246
1 review
0 helpful votes
April 3rd, 2023
Verified purchase

Great price, fast delivery, and the blinds look awesome. Installation was a breeze (drywall returns). I really couldn't be happier. Thanks!

Quality
Thumbnail of user georgeb1772
1 review
0 helpful votes
May 26th, 2022
Verified purchase
• Updated review

So far so good. I am satisfied plus can't wait for others

Quality
So far so good
April 11th, 2022
Verified site experience
• Previous review
Thumbnail of user douglash1036
1 review
0 helpful votes
February 18th, 2024
Verified purchase
• Updated review

Ordering was pretty straightforward. Shipping was a mess, I could track the order going back and forth across the United States in no discernible pattern. Along the way there was damage to the packaging and a new label needed to be added. Receipt was many days past expectations, I documented the damage, thankfully none of the contents were broken or lost.
Due to the size of the window the only option was motorized lift, I opted for top down/bottom up control on honeycomb shades. I ordered the standard remote with the understanding that using a phone app was also available. The remote only operates the bottom-up functionality and the phone app only will connect to the top-down functionality. Not only that, it appears only one device may be paired to either operation. Regardless of following all (extremely limited) documented instructions and sending extremely detailed steps in the process I've followed the support organization suggests I am at fault. No elaboration has been provided.

Explained in overall experience window. I plan to pursue the issue with the manufacturer of the the motor drives that provide the app as I would hope they can provide competent technical support. Unfortunately at this time I'm expecting that the functionality I expected (one controller for all functionality and ability to control from multiple devices) may not be possible.

Service
Quality
Relatively painless
January 4th, 2024
Verified site experience
• Previous review
Thumbnail of user elettag
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

Great Selection! Great sale price with a discount and easy checkout. However, you have to clarify that you can not open these blinds vertically but slide them open.

Quality
Thumbnail of user kathleenv634
1 review
0 helpful votes
June 7th, 2022
Verified purchase
• Updated review

My experience was good! I am happy with the product & it installed easily.

Reason I chose this business:

They provided the product I wanted.

Reason I chose this product:

It was what I was looking for.

Quality
So far so good!
April 22nd, 2022
Verified site experience
• Previous review
Thumbnail of user jeannee77
1 review
0 helpful votes
December 15th, 2021
Verified purchase

I am a repeat customer. I was so satisfied with my last order, I came back again. Good service & a great product.

Quality
Thumbnail of user stacyr336
1 review
0 helpful votes
March 19th, 2022
Verified purchase

Already bought several blinds for my house and are very happy with them! Great product and look so nice. Highly recommend!

Quality
Thumbnail of user cyndis73
1 review
0 helpful votes
April 25th, 2022
Verified purchase

We really love the quality of the blinds. Ordering was easy and customer service with MiMi was great. She was helpful and friendly.

Quality
Thumbnail of user barbaras3935
1 review
0 helpful votes
March 30th, 2023
Verified purchase

So far so good! Ordered what I needed and all fits and love the color.
Fit perfectly! Look clean and they are all uniform. Pull down with ease.

Quality
Thumbnail of user keving662
1 review
1 helpful vote
August 27th, 2020

Worst place to do business with. I waited 2 months for the wrong measurement. I spoke with Kylie Freeman regards the issue. I waited two weeks for her to tell me the manufacturer won't be compensating or remake the correct size. Please stay away from this business!

Thumbnail of user dennish880
2 reviews
0 helpful votes
June 18th, 2022
Verified purchase

I love Just blinds! I have done 6? House's with you. Even my Aunt's.& Friends.

Quality
Thumbnail of user jeffreye502
1 review
0 helpful votes
April 6th, 2024
Verified site experience

Your software kept dropping part of my order from the Cart. I had to ensure the total order was there every time I went in for a review.

Thumbnail of user ellena167
1 review
0 helpful votes
December 14th, 2021
Verified purchase

Very easy to use site. Great color selection. Great features at a reasonable price.

Quality
Thumbnail of user griseldal6
1 review
0 helpful votes
March 9th, 2022
Verified purchase

Excellent easy to assemble and to operate, the ordering process was also very efficient.

Quality
Thumbnail of user barbaras3029
1 review
0 helpful votes
April 10th, 2022
Verified purchase
• Updated review

Great blinds, easy to install. Wonderful product.

Quality
Great blinds, easy to install
February 24th, 2022
Verified site experience
• Previous review
Thumbnail of user brunod68
1 review
0 helpful votes
May 10th, 2022
Verified purchase

I love my new shade. I have a west facing window and the room was too bright even with our indoor shade. Now we can enjoy our room in the afternoon without sun glare. The quality is great. The instructions were helpful but could have more detail especially with the tension bracket. I ordered the Palermo 1%.

Products used:
Outdoor shade

Service
Value
Shipping
Quality
Thumbnail of user mattf319
2 reviews
0 helpful votes
April 28th, 2022
Verified purchase
• Updated review

The blinds were exactly what we ordered. They went up. Easily.

Reason I chose this business:

Family referral

Reason I chose this product:

They fit our needs

Quality
There were many options to suit our needs and website...
March 14th, 2022
Verified site experience
• Previous review

There were many options to suit our needs and website was easy to navigate.

Thumbnail of user davidh7021
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

The blinds went in the church fellowship hall and everyone loved them. Perfect fit.

Quality
Thumbnail of user kater312
1 review
0 helpful votes
May 13th, 2022
Verified purchase

Always easy and great deals! I love Justblinds………..

Quality
Thumbnail of user lainers44
1 review
0 helpful votes
May 13th, 2023

When I read the reviews there were so many 5s I gave this company a shot and ordered my blinds. Previously I had purchased from Smith & Noble and although the price is def better, the installation process with JustBlinds is a nightmare. Nice blinds, arrived a few days early and measurements were right on. The difficulty comes when trying to snap into place. Easy to get the front dip the of bracket into place, but to push up and back and catch the second clip is nearly impossible. One bracket just fell apart in my hand! I guess you get what you pay for. :(

Products used:
Custom shades

* JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user socialc2
SocialCare .. – JustBlinds Rep

Hi Elaine. I am so sorry to hear that the installation process was more difficult than expected. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused. Please note that if you are still in need of assistance, you can reach out to a member of our Customer Service Team at 800-959-9939, option 3. They are happy to help! -- Ava N

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From the business

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.

Company Representative

Thumbnail of user socialc2
SocialCare ..
Typically responds within 3 days

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