• Joss & Main

2018 CUSTOMER CHOICE AWARD

Joss & Main

Overview

Joss & Main has a rating of 3.61 stars from 1,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joss & Main most frequently mention free shipping, great prices, and good quality. Joss & Main ranks 8th among Furniture sites.

  • Service
    251
  • Value
    264
  • Shipping
    252
  • Returns
    144
  • Quality
    221

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
59
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I called and asked to cancel the order and requested a discount for their extremely poor customer service.
  • Now, it is July 24th, and I still have no bed or expected delivery date from Wayfair!
  • I placed about 10 orders and its a big mess, I am cancelling everything with them and my credit card.
How would you rate Joss & Main?
Top Positive Review

“Joss and Main I have order several pieces of furniture, decor items and water fountains..”

Becky U.
5/31/20

I have purchased. A few furniture items, home deco items and out door fountains from Joss and Main. I love the quality of products, the price, the ease of ordering, the timely arrivals. All my shipments have been early even during this Pandemic. This company has truly been a blessing..

Top Critical Review

“Do not order from this company”

Annette M.
11/20/23

Will never order from this company again! Waited months for a complete bed and made repeated calls to check on status never received the footboard. The initial shipment arrived in boxes that smelled like they had been shipped in a manure truck. After storing half an iron bed for months Canceled order after second foot board was supposedly lost. Order never completed.

Reviews (1,340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (195) delivery date (30) credit card (30) shopping experience (24) email address (11)
Thumbnail of user cathyt410
1 review
0 helpful votes
February 23rd, 2024

I placed an order online during president's day sale. They shipped the wrong item. I tried to stop the shipment and was told I could not stop it. Then Josh in customer service said I had to pay $72 to return the item. The reviews for Joss & Main are true they have substandard customer service. Shady like a palm tree! Think twice.

Tip for consumers:
The reviews are correct this company has substandard practices and are incompetent in sales. Think twice.

Products used:
they sent the wrong product, did not let me stop the shipping then told me I would have to pay $72 to send it back to the company

Service
Value
Shipping
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Thumbnail of user nett.madrid
1 review
0 helpful votes
November 20th, 2023

Will never order from this company again! Waited months for a complete bed and made repeated calls to check on status never received the footboard. The initial shipment arrived in boxes that smelled like they had been shipped in a manure truck. After storing half an iron bed for months Canceled order after second foot board was supposedly lost. Order never completed.

Products used:
Order never compleded.

Thumbnail of user brobert321
1 review
0 helpful votes
October 8th, 2023

I am in my mid-70's. I drove an hour to Joss & Main to purchase a living room chair and asked the sales clerk if I go home and order online and still get the 20% off. She said yes. Online would not honor the 20% off. I called the store, and asked if I could I order over the phone. They said no. I had to come to the store in person for that. I will never shop there or Wayfair again!

Tip for consumers:
Sales clerks need to be informed of policies of store.

Products used:
none

Service
Thumbnail of user patriciam103
2 reviews
4 helpful votes
January 27th, 2016

The prices are great on some items and not so much on others. Quality is pretty good too.

Thumbnail of user dianes360
1 review
2 helpful votes
June 26th, 2018

Appreciate the opportunity to write this review. I adore my Ambudkar vanity. It fits my bathroom perfectly and adds sweet charm to the room. Timely delivery as well.

Thank You.
Diane Schaff

Thumbnail of user jetth7
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Placed order on 2/6, expected delivery date of 2/17. By 2/20 order wasn't even processed. Submitted customer service request. No answer. Called on 2/21, was told they would have the warehouse email me the next day with an update. 2/24 no update, so I live chat with customer service. Now they say "yea your order was lost" we can resubmit your order. So I ask, if you resubmit when is the fastest it could be here. They quoted me that the soonest they could get it to me is 3/22 … a month and a half after I placed my original order.

So I ask, if you can't get me my order more than a month after the date you originally quoted (2/17) what does your company do to compensate for me not having furniture that I need for over a month after they said I'd receive it by?

Their response was that it had only been one week (because the quoted delivery date was 2/17 and the current date was 2/24 which makes no sense since I still wouldn't be getting my furniture till 3/22 at the earliest) and there was nothing that they would do to rectify the situation.

Awful customer service. I have no furniture still. And they were just like "sorry we're not sorry". So don't order from them, or their parent company Wayfair if you have any need for furniture to arrive in a timely manner.

Tip for consumers:
Don’t use unless you don’t need to receive furniture anytime soon

Products used:
None

Thumbnail of user genes33
3 reviews
18 helpful votes
April 15th, 2021

I ordered a bookcase on this site that was supposed to be medium brown colored -- instead it's a very light and ugly brown. And, although it says it's a three shelf bookcase, the three shelves only allow for small books or paperbacks -- if you have hardcover books, it's really only a two shelf bookcase. Oh, and the directions to put it together are almost impossible to understand. The worst purchase I've ever made online.

Thumbnail of user jj169
2 reviews
2 helpful votes
April 17th, 2015

When I entered my zip code into the "Zip Code" field, I then hit, the "next" button, thinking I had finished entering the required information. However, an error message on the page appeared and kept telling me to "Enter City and State". Problem was there were no "City and State" fields to enter any information! They didn't appear until I entered the zip code -twice! You need to have separate fields of "City and State" alongside the "Zip Code" field - just as every other website does - or change your algorithm so that when the zip code is entered, the city and state automatically populate - one or the other.

Joss & Main needs to take a page out of Amazon's book as to how to make for an easier checkout. This was my first order with your company and not a particularly nice experience. I hope this isn't a "red flag" of sorts... Oh, and don't get me started on trying to log onto your website... Again, take a page out of Amazon's book. I like Joss & Main's merchandise but the store needs to improve its information submission/checkout pages.

Thumbnail of user lisar64
1 review
1 helpful vote
March 2nd, 2015

Great construction and design, easy to assemble by adding legs with included nuts although the small wrench included was too small, I had to use pliers. It's much smaller than I expected, make sure you check dimensions of what you're buying! I can still use it, it shipped quickly, delivered by FedEx.

Tip for consumers:
Items are limited and change constantly so if you love it, grab it!

Thumbnail of user unar8
1 review
0 helpful votes
October 26th, 2022
Verified purchase

Just got a Derida Metal Outdoor Coffee Table delivered. It is flimsy and such bad quality. I tried to return it and they want to charge me $71 to do the return. Disgusting. I will never buy their poor quality rubbish again.

Tip for consumers:
DO NOT ORDER FROM THEM. THE QUALITY IS AWFUL. AND THEN THEY CHARGE YOU AN AWFUL LOT TO RETURN. DISGRACEFUL. WILL NEVER BUY THEIR RUBBISH AGAIN.

Products used:
THEY CHARGE $71 FOR SHIPPING. TOTAL SCAM

Service
Value
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Thumbnail of user alisonc11
1 review
3 helpful votes
May 21st, 2015

I love the website... especially for the free shipping after your first purchase. But, be weary that that does not apply for 'big ticket items'. You'll see free shipping and additional shipping in your cart with no explanation. As a customer, I don't appreciate this surprise, but I understand that its probably a cost from the supplier.

Thumbnail of user roberth140
1 review
0 helpful votes
October 11th, 2014

Been looking for several years for this type of decal, have finally found it on your site. Thank you.
Rob

Thumbnail of user lisag95
1 review
0 helpful votes
November 8th, 2015

I love Joss and main for that hard to find item at a great price! I absolutely recommend!

Thumbnail of user beckyu14
1 review
13 helpful votes
May 31st, 2020

I have purchased. A few furniture items, home deco items and out door fountains from Joss and Main. I love the quality of products, the price, the ease of ordering, the timely arrivals. All my shipments have been early even during this Pandemic. This company has truly been a blessing..

Thumbnail of user geraldm462
1 review
1 helpful vote
January 24th, 2022
Verified purchase

Furniture is garbage. I paid almost $2,500 for a bedroom set and the grey wash coating is already coming off two pieces in less than a year. They said they can repair one, but not the other. They offered me a discount of $50! Are you kidding me?

Thumbnail of user rebeccar20
1 review
1 helpful vote
August 26th, 2014

We ordered the gorgeous mirrored Philomena three drawer cabinet for our newly renovated kitsch. THe shipping was nearly equal to the price and the total was over $900. It took a month to arrive, and when it did, we were shocked by its cheapness. The drawers have to be wrestled like rodeo animals, such is their stickiness. The interior finish is paper. Overall, we are extremely disappointed with this product and with its sluggish delivery time.We will not order from this site again.

Tip for consumers:
Don't

Service
Value
Shipping
Quality
Thumbnail of user michelleb177
3 reviews
4 helpful votes
March 3rd, 2016

Dont like the count down til checkout. Makes you feel rushed. No one like to shop feeling rushed.

Thumbnail of user kimw97
1 review
0 helpful votes
March 11th, 2016

The products on this site inspire me! I was looking for basic cube shelving to redo my daughters room and what I found was so much better. So many options that I never see anyplace else or see much more expensive in a high end store. Love this site.

Thumbnail of user saras768
1 review
1 helpful vote
August 25th, 2020

At the end of May I order the bedroom so true way here. It took about a month before I get my merchandise. When I receive my bedroom said it look like it was made from a secondhand store The quality is not good. The drawers were messed up, it almost looks like it was a return and then sent to me. I did however call Wayfair I did get a replacement for the nightstand, but I did not want the double dresser one it took too long and I just canceled it. But for the amount of money you guys charge for these products the material you use is terrible. I will never order from you guys again.

Thumbnail of user carriealicep
1 review
5 helpful votes
October 28th, 2022

I have ordered hundreds of items from Joss and Main from Wayfair (their parent company) over the past few years and had very few issues. However, I recently bought a small flatpack table on sale for $110 that was subpar quality - I went to return it and they are asking $60 to return it, which is 55% of the cost of the table. They did not state this anywhere during the purchasing process. Support could have cared less. A shame from what used to be a good company.

Service
Value
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Thumbnail of user amyh756
1 review
17 helpful votes
July 23rd, 2020

We purchased a bed in June and received it July 3. On July 23 my account was charged by Joss and Main 2 times. When I called them I was told that for some reason they voided the first amount they took from my account and were NOW 1 month later going to take 2 transactions out! Worst experience I have ever had in my life! All they would do is give me 10% back, ridiculous!

Thumbnail of user cl385
2 reviews
19 helpful votes
July 24th, 2020

I purchased the Milan bed and it arrived with scuff marks on the linen. After several attempts to contact customer service, I didn't receive a response or resolution. They also did not post my review of the bed. I would avoid Joss & Main and will never purchase from them again. All of their merchandise is sold on other sites - just pick a different site.

Thumbnail of user susano13
1 review
1 helpful vote
October 16th, 2014

I was happy to find the canisters, but very surprised that they cannot be returned if I'm not satisfied. Why? Everything else I've purchased has had that option. I just finished raving about J&M to my friends, telling them that items were returnable when I see this on my receipt. I'm disappointed. However, I love J&M products. I apparently need to be more careful in ordering.

Tip for consumers:
Be careful to check if item is returnable before ordering.

Service
Value
Shipping
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Thumbnail of user jennifern1684
1 review
0 helpful votes
August 24th, 2023

I ordered four outdoor chairs. This is the third time my order has arrived wrong. Very very disappointed

Service
Value
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Returns
Thumbnail of user virginiad10
1 review
0 helpful votes
October 15th, 2015

I have ordered several items in the past few years from Joss and Main. Unfortunately, Joss and Main are not always the best prices! You can find the same products or better for less at TJ Maxx, Marshall's and Ross! The quality is not always the best either.The photo's look amazing but, I have received product that is cheap and went back for a return! Don't get me wrong some of their items are nice but, I have lost faith in the company when I saw the exact same product at a store mentioned above for much less.

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From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.

Company Representative

Thumbnail of user warnerq
Warner Q.
Typically does not respond to reviews

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3.6
1,340 reviews
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