• JibJab

JibJab

Overview

JibJab has a rating of 4.44 stars from 12,930 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    160
  • Value
    176
  • Returns
    59
  • Quality
    149

Proactively asks for customer feedback

Positive reviews (last 12 months): 93.3%
Positive
14
Neutral
0
Negative
1
37
See all photos

What reviewers want you to know

Positive highlights

  • I had a very positive experience with the customer service at Jib Jab about an issue I had with my subscription.
  • Thank you for the prompt and complete job from your customer service team!

Critical highlights

  • I rechecked their email addresses and resent, again they were not recieved
  • To use this service, you pay an $18 year subscription.
How would you rate JibJab?
Top Positive Review

“Jib Jab is Integrity Plus and Offers Superior Customer Service”

BJ K.
2/29/24

EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Top Critical Review

“Curious why JibJab would want my review”

Karin M.
1/19/23

I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.

Reviews (12,930)

Rating

Timeframe

Other

Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (128) bank account (27) day card (77) subscription fee (26)
Thumbnail of user bjkiernan
1 review
0 helpful votes
February 29th, 2024

EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Tip for consumers:
Jib Jab has integrity and superior customer service!

Products used:
Entertaining customizable eCards

Thumbnail of user katherinew229
1 review
0 helpful votes
November 1st, 2020

Erin and Taylar on JibJab worked together to quickly and efficiently resolve my problem of using two different emails and having two different JibJab accounts. I feel confident in their handling of customers.

Katherine Wallin

Thumbnail of user arthurl133
1 review
0 helpful votes
May 4th, 2020

Had my account with job jab for a few years, I have no use for it lately and had to cancel my subscription, customer support was very helpful with this. Jib jab is a great app and I will be subscribing again sometime in the future, I'd recommend this app to family and friends.

Thumbnail of user lisan1659
1 review
0 helpful votes
March 2nd, 2024

Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!

Thumbnail of user dm532
1 review
1 helpful vote
January 2nd, 2020

Love the ease of using Jabber... and super fast too. Only thing that takes me a while is - finding photos to use and crop... and picking a video to use... but uploading photos and 'follow the yellow brick road' instructions are great!
I sent them out far and wide... quick refund i needed too.
Thanks

Thumbnail of user annad478
1 review
0 helpful votes
December 5th, 2020
Verified purchase

Unable to even cancel this due to the website being down. Please cancel my subscription and reimburse. I have not used this service in years, and I have tried multiple times to cancel.

Thumbnail of user kathyl452
2 reviews
0 helpful votes
February 25th, 2020

This company has great customer service. I had a question and they got back to me within 24 hours and solved it immediately. Best customer service ever. I would high recommend JibJab.

Thumbnail of user alansipe52
1 review
0 helpful votes
December 21st, 2023

I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.

Products used:
Jib jab

Service
Value
Shipping
Returns
Quality
Thumbnail of user suec475
1 review
0 helpful votes
June 17th, 2020

The website is easy and quick to navigate; also fun to use and send to others.
Customer service is efficient and helpful.

Thumbnail of user thereser12
1 review
0 helpful votes
January 27th, 2020

I have had job jab for a long time. My grandkids wanted to make veidos everytime they came over and we had so much fun! I hate that I cant do it anymore as I now only have a phone and dont know to make them off it. Thank you for always helping when I needed it

Thumbnail of user mariannek88
1 review
0 helpful votes
September 2nd, 2020

I really appreciated the quick and positive result when I contacted customer support! Left me with a positive impression of their business operation.

Thumbnail of user treddm
1 review
1 helpful vote
April 2nd, 2020
Verified purchase

Their unscrupulous untimely unwarranted unsolicited extension of a contract year in year out without any correspondence They keep charging you in charging you without any input from you terrible business practices very shameful

Thumbnail of user shellyr101
1 review
0 helpful votes
September 14th, 2020

I love the app, I will tell it's a awesome to have. I just couldn't get back on it. Thank you so very much. Awesome app anyone would love to have it. God Bless. I will tell all my friends and family about the app. They will love it.

Thumbnail of user tomk128
1 review
2 helpful votes
June 30th, 2017
Verified purchase

I'm extremely disappointed that Jib Jab videos are no longer downloadable. They cannot be edited into home movies, they cannot be shared with individuals in areas that lack internet connectivity, like hospitals, nursing homes, etc.
If it's a PROFITS issue, perhaps JibJab can simply charge a premium for downloading options. Sorry to be a Complainer, but these issues are a deal- breaker for me and possibly many others.

Thumbnail of user mm1110
1 review
0 helpful votes
December 11th, 2020

Jib jab is great I wanted to purchase for a month not realizing I had to purchase for the whole year. Sent an email and within 30 mins they replied to my email and refunded me.

Thumbnail of user christinem3056
1 review
0 helpful votes
January 2nd, 2024

Exceptional service given without any dispute or emails back & forth. Very pleased with the great service & prompt reply

Products used:
Videos

Service
Value
Quality
Thumbnail of user galeb51
1 review
0 helpful votes
April 13th, 2020

The jib jab app is so easy to use. It brought laughter and smiles during stressful times my friends and i love it.

Thumbnail of user pennyh112
2 reviews
0 helpful votes
November 9th, 2020

They are a wonderful site and have many songs and special occasions and holiday theme. I do highly recommend them.

Thumbnail of user virginiac228
2 reviews
0 helpful votes
March 30th, 2020

Very funny and entertaining my niece's and friends loved the JibJabs I made of them. I was very entertained especially during these quarantining times. So entertainment at home his crucial.

Thumbnail of user adame886
1 review
0 helpful votes
March 17th, 2024

Somehow came across this APP and it became a staple for at least 10 years! Never gets old to grab a few headshots of friends and family and create a hilarious video! Priced right

Service
Value
Returns
Quality
Thumbnail of user lindap973
1 review
0 helpful votes
April 17th, 2020

Responded quickly to solve my situation
Appreciate y'all
Thanks
Don't like a
Having to have 100 characters to submit this positive review

Thumbnail of user rhondad91
1 review
0 helpful votes
January 27th, 2020

The customer service gave me a great response time and resolved my problem to my satisfaction. Awesome Customer service

Thumbnail of user wendyr365
3 reviews
0 helpful votes
September 8th, 2020

I couldn't do a full subscription & I needed a refund. The JibJab team was kind, fast, efficient. They worked with me on refunding me right away and I appreciate there being no hassle.

Thumbnail of user alexp616
1 review
0 helpful votes
June 18th, 2020

Очень веселое приложение! С его помощью я порадовал своих родных и близких! Администрации спасибо за быстрое решение небольшой проблемы, возникшей с оплатой за пользование. Спасибо большое, что вы есть!

Thumbnail of user jeffk593
1 review
0 helpful votes
November 23rd, 2020

I created and paid for a duplicate account with a different email by accident. They promptly responded and corrected the request with professionalism. Customer service can make or break your longevity and use of a service. Because of that experience, and the awesome collection of video and gifs they offer, I will support this great app.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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4.4
12,930 reviews
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