• JewelMint

Overview

JewelMint has a rating of 1.53 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JewelMint most frequently mention customer service, credit card, and fine print problems. JewelMint ranks 332nd among Fashion Jewelry sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    4
  • Quality
    4

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have never in my life experienced such horrible customer service.
How would you rate JewelMint?
Top Positive Review

“When I signed up for jeering it clearly stated their...”

C H.
11/23/14

When I signed up for jeering it clearly stated their membership of $29.99 a month unless you skipped by the fifth of the month. I see other reviews stating differently, I don't see how as in the shopping cart stages it was included three places. I guess people do not read. They have just dropped the subscription price so even better. I have several pieces that get noticed. Nothing wrong in that.

Top Critical Review

“Cheap jewelry”

Debbie H.
4/13/23

Dime store jewelry with an expensive price tag! Save your money! I was pissed when I received my bracelet!

Reviews (91)

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user debbieh1233
1 review
0 helpful votes
April 13th, 2023

Dime store jewelry with an expensive price tag! Save your money! I was pissed when I received my bracelet!

Products used:
Elephant bracelet(cheap looking)

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisap201
1 review
1 helpful vote
January 3rd, 2017

I had 3 months easily 4/5 of credit sitting in my account. I realized I hadn't gotten an email in a while so tried the site and completely gone. W my money. They just kept my credit I didn't use. Complete crap. Looking to see which card I used and attempting chargebacks. Thieves.

Thumbnail of user mikek58
1 review
3 helpful votes
February 4th, 2014

I, too, responded to a random email offer and ended up with a half-way decent necklace... and a "membership" I didn't know I had. Fast forward a few months, the site says I have $119.96 in "credits"... they're not "credits," that's just the amount you pulled off my credit card! LOL

I spoke to a customer rep & was told that I could not get a refund, but in the future I should be sure to opt out of my monthly payment by the 5th of each month.

Yea... avoid this shady set-up like the plague.

Thumbnail of user christinab12
1 review
1 helpful vote
July 18th, 2013

OMG... I had no idea these pieces of tin were going to arrive at my door in boxes, prettier than the "jewels" themselves. I bought a few " pieces" before the first train wreck of rust arrived. So... I cancelled. Huh. Only to be greeted in half an hour with more "come hither" emails, peddling this trash. I replied threatening the BBB ( they also charged me DOUBLE for a piece listed at their famous "29.99") and got no response... other than MORE soliciting email. This is beyond nerve, it is pathological.

Thumbnail of user cj84
1 review
0 helpful votes
March 3rd, 2014

I wish I read the reviews first before I got lure in to sign up for their site. No where does it say I was going to be bill monthly $29.99 after I purchase an item. It was not clearly stated or displayed anywhere. That's pretty sad if this is the only way the company can make money is by scamming the public.

Thumbnail of user autumnk1
1 review
0 helpful votes
July 8th, 2013

HORRIBLE SCAM! Stay away, or if you are already a victim, file a report with the BBB! They scam you into signing up for a $29.99 fee each month by burying it in a lengthy "Terms & Conditions" section. Then, when you call, it takes forever to get through, the customer service reps are rude, and they try to tell you that you have a " "credit" to shop on their site, when in reality, all they have done is steal $29.99 from you and placed it in your account on their website. SCAM ARTISTS!

Thumbnail of user janeg12
3 reviews
14 helpful votes
March 14th, 2014

I like others responded to an online ad. I did make a purchase yesterday; and only after placing the order did I realize something was funny about this site. I immediately contacted through live chat a rep to take me off so I don't get billed every month. It was just a whim that I made the purchase. I'll be better able to give a review if/when my merchandise arrives.

Thumbnail of user ch10563
1 review
0 helpful votes
November 23rd, 2014

When I signed up for jeering it clearly stated their membership of $29.99 a month unless you skipped by the fifth of the month. I see other reviews stating differently, I don't see how as in the shopping cart stages it was included three places. I guess people do not read. They have just dropped the subscription price so even better. I have several pieces that get noticed. Nothing wrong in that.

Tip for consumers:
Like anything always check delivery timing as some pieces are made to your order so they may take extra time for your personal piece.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrae3
1 review
0 helpful votes
June 13th, 2013

Total Scam - responded to a promotion and bought a piece of jewelry. However, they began charging my credit card $29.99 a month without my knowledge. My husband had been paying the bills and he never told me about these charges because he thought I was purchasing from them. I ended up with 4 months of charges that I didn't want or know about - Avoid them at all costs!

Thumbnail of user eleanorj
1 review
0 helpful votes
July 8th, 2013

Like many of the other reviewers, I experienced complete DISSATISFACTION with this company & from the very beginning! First of all, the $29.99 fee IS HIDDEN & is not located in a viewable place on their page. The customer service reps are unintelligent, to say the least. I love to shop and seldom do I have a bad word to say about a company... but this company is not worth the hassle.

Thumbnail of user juliaf9
7 reviews
32 helpful votes
March 8th, 2014

Even though I don't think it was very apparent to me upon my registering with the site and making a purchase that I was enrolling in a membership, it quickly became evident that that was the case because I saw the bit about having to skip before the 6th of each month or I'd be charged for a credit. I'm even fairly sure that I tried to skip being charged at the beginning of the month after I made my first purchase with JewelMint, ShoeMint, and StyleMint, and received a message saying that I had to make a purchase at full price before I was considered a member, and so wasn't required to skip because I wasn't going to be charged for a credit anyway. My first purchases must have been sale items, and therefore they wouldn't make me eligible for automatic membership. My one complaint is that some goods they sell are of much better quality than others, and I ended up giving them a long break because I was tired of the quality being a gamble, but never did I feel like I was being taken for a ride. Never did they threaten me to stop skipping months or I'd get dropped as a customer or be in violation of their terms. I've been stuck with some crappy purchases from other retailers because I was hasty and didn't read all the fine print (or anything, ha ha) but I can't say the Mint companies have been shady. I wish they didn't require a Facebook account to review products because Facebook sucks, but whatever, they want to increase their promotion by linking everything through social media.

Thumbnail of user kellyg23
1 review
2 helpful votes
January 9th, 2014

Like so many others I had no idea I was being signed up for some sort of weird membership. I had an online coupon and bought a watch. It's a cheap watch but cute. Well then I keep seeing charges on my credit card. They emails that I got kept saying I had a "$29.99 Credit" to use that month. Um no they charged me $29.99 of my own money. I have called my credit card company and reached out to the company by email (they are not available by phone or chat at this hour.) I am livid and complained to the company that sent me the online offer.

Thumbnail of user coriandal
1 review
0 helpful votes
February 7th, 2014

This site is shady! They essentially trick you into signing up for a "membership" if you purchase something (one of those "shoulda read the fine print" situations) and then blame you for not noticing that it "was clearly indicated in several places on the site that it was a $30/mo membership". Well, jewelmint, I am a website designer - i design e-commerce websites, and I can tell you that if you have this many people complaining that you "scammed/tricked/ripped them off", then you have a serious design problem with how you're positioning your "service". It looked like a pretty straight forward e-commerce site when I purchased 2 necklaces... until I saw 2 additional charges for $60 on my bank statement. You either have the world's worst UX designer, or you're intentionally deceiving people in order to make more money. FIX IT.

Thumbnail of user evak6
1 review
0 helpful votes
May 21st, 2013

Like others, I purchased something after seeing a deal and was automatically subscribed to a monthly fee. I didn't realize it was happening for 2 months, and was forced to buy more for the extra 2 months' they charged my card.

The jewelry is OK, but sizing is wildly off. The first time, both the rings I got were too big; the second time I got 2 rings of the same size - one hardly fit on my ring finger, the others were almost too big for my largest finger. Avoid it!

Thumbnail of user wz2
1 review
0 helpful votes
May 27th, 2013

This site is a scam. Big "Sign up for free" on front page but ended up charging me monthly fee after one purchase. I was not informed that it was a membership program, I was NOT informed by email or mail each time they charge me, until I saw that I have membership credit... Luckily I have an awesome credit card company that disputed charges. This is a dishonest business and unethical conduct. BEWARE!

Thumbnail of user stephanieg16
1 review
1 helpful vote
February 12th, 2014

I wish I had read this site before I ordered from Jewelmint... what a $#*!ing scam. Lost 29.99 per month for 4 months before I realized what happened. I had to cancel my credit card so they could not charge me plus they had my email address wrong so I am unable to use my "credits". This will teach me to order online.

Thumbnail of user cherij3
1 review
2 helpful votes
September 26th, 2014

What a ripoff I bought something from their site and ended up enrolled in some club.

They absolutely will not refund your money for their bogus "club"

Tip for consumers:
YOU BUY YOU WILL AUTOMATICALLY JOIN THEIR BULLS**T CLUB

Service
Value
Returns
Quality
Thumbnail of user margaretc56
1 review
2 helpful votes
July 21st, 2015

BUYERS BEWARE. You can NOT make a one-time purchase from this company. They will AUTOMATICALLY ENROLL you into a membership program and they make it VERY DIFFICULT to cancel it.

Jewelmint has a very COMPLICATED AND CONFUSING BILLING STRUCTURE. Their customer service is difficult to deal with.

Why do customers have to chase Jewelmint down to ask for a refund - which btw they do not honor because of the "fine print". Why do they make their billing structure so confusing? - To scam money from their customers. I work in commerce myself so I do not understand how they expect customers to be loyal patrons of a company that do not believe in customer satisfaction?

I do NOT RECOMMEND JEWELMINT OR ANY OF THE MINT COMPANIES for anyone to purchase from. I usually do not like to post negative reviews on the company's facebook wall but it seems that calling customer service and live-chatting them produces no results.

Thumbnail of user mc321
1 review
1 helpful vote
July 7th, 2014

This is a scam. I have written to Glamour Magazine because I saw they had mentioned it in an article. JewelMint will deduct $29.99 / mo and claim you signed up as a member and are building up credit. It is not great jewelry. Any celeb backing it is crazy.

Thumbnail of user christinel8
1 review
2 helpful votes
December 10th, 2013

Buyer beware! I believe they were deceptive in getting me to sign up and charge the monthly fee. The site is confusing. They lure you in to buy the first product on special, not knowing you are now a "member" and charged a monthly fee of 29.99. It was difficult to cancel. Long hold times, coultn't get through on the phone. Finally got through online. It's an hour of my life I'll never get back.

Thumbnail of user pamt4
1 review
0 helpful votes
May 11th, 2013

This site is a scam. No idea they would deduct from my bank account each month. Very difficult to cancel or even to opt out for the month. I think a class action lawsuit is in order. Also, quality of junk they sell is beyond poor. BEWARE.

Thumbnail of user jk24
1 review
1 helpful vote
March 31st, 2012

This site is fraudulent, as is any site with "mint" in the title (i. E. Shoemint, Stylemint). Started by Bergman, these sites take advantage of unsuspecting shoppers and share you EVERY month whether you purchase something or not, issuing you a "credit." Worse, they only give you 5 days of the month to "opt out" of being charged that month. I have never seen anything so fraudulent, and I'm sure it is just a matter of time until these sites are closed forever! Stay away. The greed and manipulation of these sites is sickening!

Thumbnail of user ak55
1 review
1 helpful vote
January 18th, 2012

I did sign in just to see the jewelry, but haven't provided my credit card info since I don't like the pieces they post. They look too cheap to be $30. I'd rather use that money to buy something that's a better quality. JM pieces look like Walmart with a high price tag. And the "style test" is rubbish, I could hardly find anything remotely likeable in the pieces they recommended according to my results. Very nice concept, but how disappointing!

Thumbnail of user tracyl24
2 reviews
0 helpful votes
January 17th, 2014

I decided to try one of their "mystery boxes" for $29.99 and after I made the purchase, realized I was now in it for a monthly commitment for $29.99 whether or not I made a purchase. I emailed and canceled my membership straight away and asked a verification email be sent to me and it was. I was still excited to get my box, but when it came I was very disappointed in the jewelry. I received 2 necklaces and 3 bracelets. None of them were remotely doable with my wardrobe, personality, or style. They are going to Goodwill and I am out $29.99, but I knew it was a risk.

Thumbnail of user christinaf3
1 review
2 helpful votes
October 31st, 2014

I have nothing but good things to say about Jewelmint. I have bought at least a dozen, maybe more, pieces. There was only one I have had to return (only because the bracelet didn't fit my wrist). I called customer service, told her my issue and she said no problem. She even emailed me a Postage Paid address label. I mostly buy rings from them, and I get so many compliments whenever I wear a new one. It's definitely not a scam. The monthly $29.99 thing I get. Sometimes I don't find anything i want for that month so I simply set my alarm on my phone to go off on the 1st of the month to remind me to skip the month so they won't bill me. Never a problem. I don't know what all the complaints are about...

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From the business

Subscription jewelry shopping service where customers pay $29.99/mo for discounted jewelry unless they alert JewelMint they would like to skip the month by the 5th day of the month.

Company Representative

Thumbnail of user beachmintsupportc
BeachMint-Support C.
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