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Overview

iDreamProm has a rating of 2.02 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iDreamProm most frequently mention wedding dress, credit card, and customer service problems. iDreamProm ranks 204th among Prom Dresses sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
See all photos

What reviewers want you to know

Positive highlights

  • I just unpacked the dress and was a little upset that it had come in a small plastic bag.

Critical highlights

  • On the 5th of March I have ordered a ball dress from them for an event I have in June.
  • I ordered a wedding dress and it was nothing like the picture.
How would you rate iDreamProm?
Top Positive Review

“I will admit I was skeptical”

Sylvia J.
2/4/15

I will admit I was skeptical. Shopping online for a wedding dress that I didn't try on, with a very affordable price tag tops my list of risky things to do in life. However, the dress arrived one week earlier than expected, and met all my expectations. I communicated with customer service to make some changes to the one pictured on the site, and they Did not disappoint. Everything was made custom, and I requested custom size. It fit like a glove everywhere! Except... along the shoulders it did come a little big. Nothing that can't be fixed though. I am happy as can be and can't wait to wear it on my wedding day!

Top Critical Review

“OMG!”

Kelly R.
8/8/14

OMG! HORRIBLE COMPANY! Lesson learned... Please do not order from this company! I wish I could upload a picture! It was supposed to be a champaign color & it's gold... sequins are sewn on in lines & not random like the picture shows. They will not work with me to replace it or get my money back. Horrible service! I'm so disappointed & so is my daughter for whom this dress was made for her homecoming. Just hoping I can sell it at a consignment store. What a rip off!

Reviews (46)

Rating

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Reviews that mention popular keywords

dress (43) wedding dress (7) order (24) customer service (7) company (20) refund (15) plastic bag (3)
Thumbnail of user kellyr37
1 review
9 helpful votes
August 8th, 2014

OMG! HORRIBLE COMPANY! Lesson learned... Please do not order from this company! I wish I could upload a picture! It was supposed to be a champaign color & it's gold... sequins are sewn on in lines & not random like the picture shows. They will not work with me to replace it or get my money back. Horrible service! I'm so disappointed & so is my daughter for whom this dress was made for her homecoming. Just hoping I can sell it at a consignment store. What a rip off!

Thumbnail of user nikkic10
1 review
1 helpful vote
February 27th, 2015

I have ordered from idream prom several times, and until recently I have been satisfied with my purchases. This last dress I received was poorly made, and did not look like the picture at all. Then this company does not give back full refunds for their poorly designed and structured clothing. This makes me really skeptical in purchasing from companies over seas. However, I will never purchase from this company and again and I will warn every individual I know in the pageant world that this company is a rip off.

Tip for consumers:
Do not purchase from this company. The quality of craftsmanship is horrible and you will not get a full refund back even though they produce horrible work. Your clothing will not look like the picture and you will have extra lose pins in your clothing. Be careful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sylviaj2
1 review
0 helpful votes
February 4th, 2015

I will admit I was skeptical. Shopping online for a wedding dress that I didn't try on, with a very affordable price tag tops my list of risky things to do in life. However, the dress arrived one week earlier than expected, and met all my expectations. I communicated with customer service to make some changes to the one pictured on the site, and they Did not disappoint. Everything was made custom, and I requested custom size. It fit like a glove everywhere! Except... along the shoulders it did come a little big. Nothing that can't be fixed though. I am happy as can be and can't wait to wear it on my wedding day!

Thumbnail of user corinnac1
1 review
1 helpful vote
March 5th, 2015

My sister and best friend both ordered from this website. My dress consisted of stones and beading work, which was done very poorly. The stones/beads were very lose and looked like a 6 year old had sewn them on. The color was correct, including the size, but my sisters gown was not the color she had ordered. I ordered the dress sometime in January-February and the dress came sometimes in the beginning of April. I was extremely disappointed with this website and I strongly suggest that no one should order off of this website. STAY AWAY.

Thumbnail of user madisonf9
1 review
4 helpful votes
March 28th, 2014

It came on time and the customer service was good! I had a few questions and they answered them all within 24 hours. The quality of the dress is much better than I expected after reading reviews. However, the size was a little large although I had it custom fitted.

Thumbnail of user robinh46
1 review
4 helpful votes
March 27th, 2015

I cannot even begin to tell you how pissed I am at my order. I gave specific instructions from the custom sizing to my shipping. The dress came in a package the size of a football all wrinkled and crinkled. Its 4" too big and 6 " too long. Its is costing me $450 to hopefully make it fit. Why ask for custom sizes and special instructions if you are not going to follow them? They completely misrepresent themselves and I want a refund. My niece ordered her dress from you too-same thing all messed up and doesnt fit at all. Too small. She ordered custom too. Thanks for nothing and making my confidence in having a great wedding dress go to crap. Oh yeah, also, no mention it came from China. Maybe the reason they you screwed my dress up so bad is because they dont speak english. Well heres a universal word maybe they will understand. THIEVES. They are a bunch of HACKS.

Thumbnail of user haix
2 reviews
6 helpful votes
February 13th, 2015

I bought a wedding dress from them because it has a very pretty beading pattern on it and got a dress with a completely different beading pattern that's not what I like at all! Upon asking them about it, I was told that they make the dress after a picture and that the details on the picture is blurred when magnified and that they did their best already. Can you believe that! So now I don't know what to do about my wedding dress. Don't ever buy from this website. They apparently steal designs from other people and the dresses on their site is not their own.

Thumbnail of user fefeg1
1 review
0 helpful votes
June 20th, 2016

Hi
The website not work anymore?

Thumbnail of user kellyl26
1 review
2 helpful votes
March 19th, 2014

I wish I would have read these reviews before buying a dress from this site. Terrible aweful quality. It looks nothing like the picture. From the sounds if it I may as well not waste my time trying to get my money back out of China. I will only waste more money on shipping. BEWARE! Shop else where.

Thumbnail of user alexandrak3
1 review
6 helpful votes
April 28th, 2014

I paid almost 300$ for a dress that looks like it could be sold at walmart. The material was very cheap and it was poorly made. On top of that, I ordered it in february and it came in late april. I was really sad when it came. Especially because it was supposed to be a special dress for my boyfriends senior prom. Please, do NOT buy from this website.

Thumbnail of user pg26
1 review
5 helpful votes
September 21st, 2014

BUYER BEWARE... Total scam... wrong color... bra sewn in dress is backwards... but the worst is you CANNOT get a refund from this company. They told me to sell the dress or donate it to charity. This is no way to do business. My hard earned money is lost to these scammers... again it's a total scam.

Thumbnail of user conniem28
1 review
2 helpful votes
April 3rd, 2014

I payed for rush shipping, it was even finished being made by the day was suppose to get it! Terrible customer service the international number took my call rarely, my email responses were vague as well as the online chatting system and kinda rude. My dress didn't come in time for prom so I was able to get refund after about 6 phone calls of arguing. DON'T WASTE YOUR TIME ON THIS SITE!

Thumbnail of user vickys17
1 review
0 helpful votes
January 15th, 2015

I thought it was great buying from them. My dress came to me exactly as I ordered it. I gave them my messurements and it almost fit perfectly, and the price was amazing. 4 out oft 5!

Thumbnail of user sharleenw2
1 review
3 helpful votes
August 26th, 2015

I was very nervous about ordering my wedding dress over the Internet. I'm an over the road truck driver and I had this sent to my office. I just unpacked the dress and was a little upset that it had come in a small plastic bag.

The dress was packed inside out to protect the beadwork. The stitching was perfect. The sash is perfect. I will say though that the dress was a week late and I paid for a rush delivery. BUT my wedding is not until December so I had plenty if time... would I use IIdreaprom again? Yep in a heartbeat!

Thumbnail of user danaa5
1 review
3 helpful votes
June 14th, 2014

DO NOT order from this company. It is a scam. I ordered a dress and a veil. Neither looked anything like the picture. The veil description was a single layer off white fingertip. I got a double layer white veil. They never responded to any of my emails and do not accept returns. Never use them! I spent 400$ and it is down the drain

Thumbnail of user kellyl28
1 review
3 helpful votes
April 25th, 2014

Worst experience! They missed an item I paid extra for and refuse to send it to me, trying to push me to receive a refund rather than just making it and sending it.
Not the best experience since its for my wedding!

14 emails sent asking them just to make a waistband and send it to me. Instead, I repeatedly get asked if they can just refund my money and I go to a local tailor to make it.
I bought online as I have no time, not to be told too bad so sad on a missed item.

Pathetic service and even worse, patronizing... after every email refusing to offer thr service I paid for, they tell me to "have a nice day".
Disgusting customer service.

Thumbnail of user taniaa3
1 review
2 helpful votes
January 14th, 2014

Dresses do not look remotely like the pictures they have posted on their website. Horrible work and poor quality. Do not waste your money on this crap. Is not true that they will pay for the alterations, They do not follow the sizes. What a fake job!

Thumbnail of user shannond9
1 review
3 helpful votes
May 12th, 2014

Complete nightmare! The dress we got looked nothing like the picture and they refused to return the dress. Dress was a nasty Vegas waitress knock-off! Do not shop here.

Thumbnail of user ashleyr21
1 review
5 helpful votes
May 6th, 2014

Do not order from this company! They are unprofessional and late with their orders. I ordered my prom dress on this site two months ago and still haven't received my dress. They gave me four different dates as to when I would be receiving my dress and I am still left empty handed. When I called to find out what was taking so long no one answered the phone. I called at 11:30 to find out again what was going on and a confused woman who barely spoke any English answered. Instead of helping me with my situation she told me that she had "other" people and issues to solve, and that I should go to bed because it was "late" she did although tell me that she cancelled my order (which I don't trust) and told me it would take 5 days to return all of my money. Now I am left with no dress. No money. And less than a week to buy a new dress and the rest of my prom look. This company is a scam and a fraud. They don't know what they are doing and are unorganized. Do not order from here ever!

Thumbnail of user millam2
1 review
3 helpful votes
January 28th, 2014

Great company, they answered to all my questions very promptly and politely, always.
They also had some doubts and they called me so they could solve them. Great customer relationship!
I was a little bit nervous, because I've read some bad reviews about the website, but I couldn't be happier. My dress is just fantastic! It was handmade, so every detail is unique, but it's all very similar to the picture.
The dress came within 10 days earlier, but it came in a very small package, so it will need some laundry service before my wedding - that's the only negative point I have about it.

Thumbnail of user tristianl
1 review
5 helpful votes
May 23rd, 2014

I found a designer dress that I really liked in a store but it was super expensive, then I found the same dress on this website for cheaper. The website says that there will be a 5% difference between the dress the picture of the dress, so I didn't think there was going to be an issue. I got the dress on time, but it looks almost nothing like the dress I wanted. The colour was slightly different and the design wasn't even the same. A knock off of the real thing. Extremely dissapointed. Prom was supposed to be my moment.

Thumbnail of user leahl7
1 review
4 helpful votes
August 15th, 2014

I came across this website looking at homecoming dresses. When I saw the "Up to 80% off" sale ending in only a few hours and a dress I liked for a good price, I bought it (in blue when the picture only showed watermelon) right away without even looking at reviews. When I came back to the site to show my boyfriend the dress, I realized the "sale" had started over. Then, I had gotten an email saying I hadn't paid yet, when indeed on my credit card account it said it went through and was paid. I then became pretty skeptical. So I looked up reviews and I was horrified. I became extremely nervous that I had just wasted $130 and they were trying to get even more. But the few good reviews I saw gave me hope! I contacted the dreamprom.com online chat to realize that they have "Hong Kong" written in almost white letters at the bottom so you can barely see it, and no one was any help to see if I could cancel the payment. I then contacted the credit card company saying it was a scam, and they told me what to do, to wait and see if the dress ever came. The dress came three weeks early, and knowing from other reviews that this company uses model's pictures to TRY to recreate the dress, I was fairly impressed. It's not EXACTLY the picture. But the quality isn't terrible, it's exactly a size 1 and I would still try it on and probably buy if I saw it in stores. The dress on the website is on the left, the one I bought is on the right. I am very relieved!

Tip for consumers:
Like said, this website is an Asian company trying to recreate other dresses. The dress you buy will not be exactly like the one in the picture, but very similar.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kyneshaw
1 review
1 helpful vote
February 18th, 2015

I ordered my very first prom dress from IDreamProm. After ordering it I decided to look up some reviews. I was very shocked about what people had to say. I then began to worry because I had already paid for the dress, had it custom fit, and prom is not far away.

My dress was suppose to get here March 2nd. I ordered it January 30th. I then got an email saying my package was delivered the day of February 16th ( which was ironic being my birthday)! I opened the package a little afraid to see what was in it.

I could not believe how beautiful & absolutely stunning it was! I love my dress! I will be ordering another for next year!

Thumbnail of user catl7
1 review
0 helpful votes
March 11th, 2015

Ordered dresses from this company and they are horrible and they refuse to give refunds. DO NOT ORDER FROM THIS CHEAPLY MADE DRESS COMPANY. THEY DON'T LOOK LIKE THE PICTURE AND ARE ONLY WORTH $2 AT MOST!+

DISAPPOINTED BRIDE

Thumbnail of user rutho7
1 review
1 helpful vote
May 13th, 2014

This site did have some pretty bad reviews when I ordered, but they got better, I wanted to post here so that people know not everyone had a bad experience. I will be honest this company does post picture of designer dresses and does not actually sell the exact dresses, instead they make the dress based off the pictures. So, while it is not THE dress, it is very similar and you can even get it custom made to your measurements for like 10$ more. I bought my prom dress here because all of the dresses in store similar were like 700 ( i wanted a fuller skirt, ball gown like). So to find it for 200 was awesome! I measured myself, I was a size bigger than what I would try on in the store, but my measurements matched, and it fits perfect :) The dress came one day early, hand delivered, with the back a corset instead of zipper, a special request they didn't charge extra for. The dress was slightly different from the picture, but not much, and not enough that i wouldn't try it on in the store. I am very happy with the dress, have to get a quick hem, and i'll be ready for prom! Don't worry, if you do want to contact them email is definitely the best option. :)

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