IBERIABANK

Agreed to open an account for me and took the initial deposit. The next day they said they were not opening an account, but refused to release the hold on my deposit (paid via AMEX).

They choose to tie my money up and just let the hold fall off. I filed a Complaint with the Consumer Financial Protection Bureau and they won't even respond to the Complaint.

Below is what I received from the Consumer Financial Protection Bureau -

We have alerted the company its response is past due.
We expect companies to respond to every complaint within a reasonable amount of time. We forwarded your complaint to the company; unfortunately, they have not responded in full to your complaint and are now late in getting back to you.

We've alerted the company that its response to your complaint is now past due and that a response is still expected.

COMPLAINT ID
**************

11. 2. 2020 (Update) Filed a Complaint with the Federal Reserve and received a response that IBERIABANK should be responding to the CFPB and was in violation for not.

Also filed a Complaint with the Arkansas Attorney General and it was assigned an investigator yesterday, whom reached out to me for exact details.

This bank believes they do not have to answer to any regulatory authority.

I have had a devastating banking experience at Iberiabank on Ocean Reef Dr in Key Largo, resulting in a loss of over $400,000 to me. The branch manager, Robert Fillela, and the banker, Daniela Merrell (formerly known as Daniela Hernandez), have been evasive when I've asked them how I can obtain my missing money. I had had my money in a joint account and had been assured by them that I had the same rights as the other person on the joint account, but in the end they colluded with that other person and sent my life's savings to her via mail without my consent and knowingly made it impossible for me to access my funds (as they were aware that this person and I are not in contact and live very far away from each other and they know that the other person does not intend to give me my funds). They then closed my account and refused to give me any information about what check number they'd issued which they'd mailed to the other person for the over $400,000 of MY money or what I could do to ever recover my funds, since I explained to them in advance that the other person would not cooperate in providing my funds to me because of this person's long history of abuse of power. Before that, they had also attempted to divert my funds into another account belonging to that person AFTER they had already repeatedly assured me that my funds were being transmitted to me in a wire transfer. I am now in the process of initiating litigation against them to try to recover my funds. I am also exploring whether a criminal charge can be filed against them, but am not yet sure about that. I am submitting this review in the hope of sparing others what I have gone through. I am almost 60 years old and my retirement prospects and ability to take care of my future and my daughter's future have been utterly destroyed because of IberiaBank's actions. At present there does not seem to be any immediate way that I can recover my funds apart from an order by a judge or jury. Obviously it may take years and tens of thousands of dollars in legal fees to get to that point, further depleting my very limited retirement fund and very likely resulting my destitution. I have never experienced such disrespectful, cavalier, unprofessional behavior from any banking professional as I have from both Ms. Merrell and Mr. Filella who conspired together in this matter. Please be forewarned that these two individuals will not treat two joint account holders equally as required by law, instead they will favor the one who is super-wealthy in order to keep that person's lucrative accounts within the bank and they will ignore and disrespect the one of limited means, in this instance me, simply declaring that since the account is closed by them they have no further obligations, not even to respond to my request for any details on the $400,000+ check written from MY account!. It has been an agonizing, hard-earned lesson. I am still in shock and absolutely devastated but gradually day by day as I recover my ability to function I will continue striving to obtain justice. I hope that a judge or jury will issue punitive damages against both Mr. Filella and Ms. Merrell and anyone else from the Key Largo branch who was complicit in this conspiracy to deprive me of my funds but at this point the most likely outcome may be my permanent loss of the $400,000+ because I cannot even get IberiaBank personnel to inform me of what can be done when the other person does not sign or deposit the check but holds on to it and then 90 days passes and the check would no longer be valid. Any emails or questions I pose to them they are simply ignoring. How irresponsible and cruel can a banker be? I hadn't known until now.

If there was an option for ZERO stars, I would leave that! Their customer service SUCKS. Been trying to close account since last year after I had to abruptly move. Nearest bank now 4 hours away after move. Wouldn't close after messaging via app, and still won't as wants me to go in-person. Brought my account as close to 0 as possible so wouldn't worry about dealing with balance, and they still won't close account. Now in the negative due to below balance fees. NOT MY PROBLEM AS I REPEATEDLY ASKED FOR ACCOUNT TO BE CLOSED. Unless this bank wants to pay for my travel to my nearest bank, CLOSE THE FRAKKIN ACCOUNT!

Martin R. De Laureal, Jr. As executive vice president and president of IBERIA Wealth Advisors and Iberia Financial Services. May he improve the services they provide for the Elderly. My mother of 97 has 2 trusts with Iberia. Iberia inherited many of the problems that Gibraltar Bank started in 2005. At that time my mother was worth over $4,000,000. She is now worth approximately $100,000. She will run out of money in 2020 and will have to apply for Medicare. Problem there is $265,000 on the ledger in her trust yet Iberia is unable to come up with an inventory of what this personal property represents. If that is kept on the books and her Trust is not liquidated she will not be approved for Medicare. It has been long documented that my mothers care costs approximately $12,000 a month. Their Wealth Management has no idea on how to handle a situation where one of their clients runs out of money and needs to be moved over to Medicare to continue her care. They also have no idea on how to liquidate personal property that favors their client. Please investigate. Kimberly Ross the representative of my mothers Iberia account in Coral Gables FL She does not answer emails or questions. Most recent is giving me her department head's contact information. It will be worth your while and an example to not follow in the future.

I called Canal St. Branch in New Orleans, they connect me to a lady "JOY" she was very nasty and asked me "WHAT DO YOU WANT". I was like can you provide your name please, she says - "Its JOY, now what do you want". At this point I'm thinking did key her car, or call her momma a $#*! or something because she was SUPER rude. I proceeded to hang up because I could have gotten better service at the police station being arrested for armed robbery than at this bank branch. Stay AWAY - NO good alternatives but CHASE here I come!

They treat their Vehicle loan holders like red-headed stepchildren. Iberia is the only bill that I write a check for due to their charging something like three dollars to pay by phone and no provision for paying online. I will not be looking to use them for anything else going forward.

I'm mortgaging a house thru Iberia Bank and their representative Stacey Cropsey. She has been a joy to deal with and has led me step by step thru the process. She responds to my calls and email 24 hrs a day and has held my hand in several tense moments. I haven't bought a house in 35 years and was terribly nervous. She calmed all my fears and has made this a simpler process. The interest rate was below 4%, and she was able to get me grant assistance from HUD, and connected me with a First Time Homebuyers class required for the grant, for free. Her upbeat, positive attitude, ridiculously funny sense of humor, and knowledge of her product has lead me to refer several friends to her. I'd recommend anyone looking for a mortgage, who is credit worthy and needs a mortgage banker who treats you like their best friend, contact Stacey Cropsey thru Iberia Bank. If you're in the Tampa/St Petersburg FL area, contact her at *******@iberiabankmortgage.com. (She did give me permission to add her email address.)