• HotPads

HotPads

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Overview

HotPads has a rating of 1.35 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. HotPads ranks 91st among Vacation Rentals sites.

  • Service
    8
  • Value
    8
  • Shipping
    4
  • Returns
    4
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
5
See all photos
How would you rate HotPads?
Top Positive Review

“Domain Apartments in Kerney Mesa”

Alex R.
11/23/20

I wanted to do a review on this property because I had the pleasure of touring last week with Jesus. I was quite surprised with how nice the staff was to me, it felt genuine. I had experienced really poor customer service from a property in La Jolla an hour prior to visiting Domain in Kearney Mesa Prior to visiting Domain I went online to schedule a tour in La Jolla with a property I rather not mention here and when I arrived to the community manager stated she was not aware of my scheduled tour and she was on her way out to lunch. She locked the doors to the office and left me standing outside. I will be renting a 1 bedroom 1 bath next year with Domain Thank you leasing staff at Domain for making me feel better about coming to tour and reminding me that GOOD CUSTOMER SERVICE still exists in Kearney Mesa!..

Top Critical Review

“Are the owners really charging this much!”

Deanne T.
4/7/23

Id like to know just how much the owners are charging compared to the amount added that Hot Pads and Zillow are getting because I'm here to tell you this is a history in the making NEVER in mt life has it costed this much to rent a damn apartment from Panama City to Pensacola and increased at least 200.00 each since last week! But the wages have not increased what's going on here? Anyone know id sure like to! Maybe the Governor will know?

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user barbaras3831
1 review
3 helpful votes
January 28th, 2023
Verified purchase

Nope. They got me hooked in by advertising a really great deal that I got zero response BACK from, when inquiring. The "Verified" Property Management phone number wasn't taking calls any longer (did it ever?). So now I was getting matched up with DEALS in my area that were astronomically overpriced. They got me. I really wanted that too-good-to-be-true condo for $1775.00 in San Clemente. If ya know which one I'm talking about, it's not real - just a ploy. Fool me once, that's it.

Thumbnail of user mra373
1 review
15 helpful votes
February 12th, 2022

Hotpads.com is a waste of time. You won't find a unit. Hardly anyone responds and if they do its the standard you need to have a 700 plus credit rating, three jobs, 1 million dollars in the bank, and donate blood to get an apartment. You might as well just walk around to apartment complexes and look that way. The internet is supposed to make things easier not harder. Hotpads.com is a frustrating, low quality experience.

Thumbnail of user joew1319
1 review
2 helpful votes
April 3rd, 2023

Claimed they found "perfect" affordable housing for me, filled out application including SS#, bank accounts, and lots of other personal information, Called Apartment manager to see if I could come see during application process and hour after submitting, and she "None available". HotPads "customer service number, *******368 recording says number not available.

Thumbnail of user kendrap120
1 review
1 helpful vote
January 31st, 2023

Listed at 1800. Didn't say anything about the 35 dollars that they charge you for a paper application that has all my info on it. Only to get a No over the phone but didn't explain why

Service
Value
Shipping
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Thumbnail of user gatorgirl69.dj
1 review
0 helpful votes
April 7th, 2023

Id like to know just how much the owners are charging compared to the amount added that Hot Pads and Zillow are getting because I'm here to tell you this is a history in the making NEVER in mt life has it costed this much to rent a damn apartment from Panama City to Pensacola and increased at least 200.00 each since last week! But the wages have not increased what's going on here? Anyone know id sure like to! Maybe the Governor will know?

Service
Value
Shipping
Returns
Quality
Thumbnail of user hopes56
1 review
1 helpful vote
May 3rd, 2020

I have always found hotpads to be run very well and have never had a real issue. I have found 4 Apts thro them over the yrs.
Very happy
Hope

Thumbnail of user oma33156
1 review
1 helpful vote
September 18th, 2023

You have manipulated your website to hide the done button. Instead it shows reset search. Never using your site again. What a scam

Service
Value
Quality
Thumbnail of user sedens
2 reviews
6 helpful votes
October 26th, 2021

Nobody but NOBODY will answer your requests on this website. So stop trying. It has been over a month I sent requests to perhaps 100 apartments and not a single human responded to me. But my email box is loaded with fake bs of hotpads.

Tip for consumers:
Dont waste your time. this is not a real website or listings.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelm4565
1 review
5 helpful votes
May 5th, 2020

These apartments have gone down hill since they changed their management 8 months ago. They don't care about their renters, they lie to your face and don't have the time to talk to you.
They say luxury? All the pool furniture is torn up and straps missing of the pool loungers. Iguana $#*! all around the pool, for your kids to run through. The steam room is is a disgrace. Dirty and stinks. Dog $#*! on every grass site, just disgraceful. Do I need to go on? Stay well away unless you want to throw your money away.
Office Muppets will lie to get you through the door!

Thumbnail of user stacyw369
1 review
2 helpful votes
October 26th, 2022

Out of 100 % I receive a response 2 % of the time I just think they need to upgrade or cancel because what's the point if you can't never respond and that goes for everyone it's like they all are comfortable lazy and unconcerned about people that actually need to move or at least here something from them

Thumbnail of user leisaf2
1 review
7 helpful votes
February 17th, 2020

Why write "NO APPLICATIONS FEES" and then when I get contact by the realtor says "WE DO NOT HAVE ANYTHING TO DO WITH HOTPADS" LAME.

Thumbnail of user susanr2203
1 review
7 helpful votes
September 20th, 2021

Availability on properties is fake. Attempted to see several properties with "first available" showing, on that day, very first available time. The site then asks for you to upload your ID. After sending that into nowhere, you are then inundated with texts and emails (a runaround). The properties are suddenly "no longer available", even though the site states a future availability date. In other words, they're using the prescreen data to 1) discriminate against certain renters; and 2) hound potential renters. (I was texted repeatedly by one landlord until I blocked him.) I'm also reporting to BBB because I've tested with different potential renters: they are discriminating against women and POC. Hire a realtor. These apps are terrible.

Thumbnail of user denisew1118
1 review
0 helpful votes
February 13th, 2023

Personal I think that hotpad is very discriminating ppl with vouchers. They have a rating of cost and. When you add the amount they give all this apartments. After they say we've got your email. Okay you say well can I apply. They then want you to work as if you are a billionaire and your credit score has to be so high. How can you then later send an email the apartment has been taken.you go on another site and see the same place. I've been searching for now sense 6/22 and I'm still not in a place. If they really did their work they would see that my email has been on there site and others. The other thing is you guys would send an questionnaire on how I been threaded and I would explain and you guys never answered back. You would also ask have the apartments that I've reached out to got back. If I say no. I hear nothing back either way. Yes I feel like I'm being discriminated because I have a voucher. It's not right. It was so much better when you had to really do the foot work. Go up to buildings/apartments. I'm in desperate need of a place. It's crazy because if I get put out. It will not look good on my record. When I'm looking and doing what I need to do. Someone help me in a studio/ 1 bedroom. I'm from NY

Tip for consumers:
When looking for an apartment make sure you read their reviews

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabew19
1 review
3 helpful votes
July 20th, 2021

Didn't mind at first, but when I call, no rental agency is calling back. Tried filling out the forms on line, still no success. What am I doing wrong!

Thumbnail of user sissyb91
1 review
0 helpful votes
March 6th, 2024

Posted pictures of a home that was not real, only the outside was legit. Asked for government ID and personal information. I spoke with the real home owner and is reporting them.

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Value
Quality
Thumbnail of user larryf594
1 review
0 helpful votes
September 13th, 2022

Each time I've tried to enter a suggested move-in date, the site auto-enters something like "Na-Na-Na-Na." Once it's changed to that, I can't edit it. I tried to reach them via the site and I got a message that an error occurred. I don't trust them, or their listings.

Products used:
None

Service
Value
Thumbnail of user nataliad34
1 review
3 helpful votes
September 9th, 2020

9950 E Bay Harbor Dr. #2, Bay Harbor Islands, Fl *******
This apartment is infested by cockroaches. Rats in the back yard hanging on trees or coming to your back door. A/C units leaking water inside and outside, lots of mold. The owner comes to your front door 3-4 times a day and/or working under your bed room window starting 7:30 am in the morning... Sometimes they sit in the garden as well thought they live in another condo on surfside. You will never find your privacy even thought you paying your rent. You are not allowed to use freely public parking infront of this building thought they never rent/reserve them from the city of bay harbor... long time rental neighbors have priority to use the washing facilities before you. You may have only one day to wash your clothes. 2 other units are overcrowded. 5-8 people living in one apartment... Owner not reliable!
Month to month contract. Backyard full of owners garbage supplies and dirty maschines stored also under your windows.

Thumbnail of user felicem14
1 review
5 helpful votes
November 20th, 2019

I wish they provide a more in depth view of the property companies that are featuring rentals. That way you can make a more informed decision!

Thumbnail of user walterc362
1 review
2 helpful votes
May 15th, 2022

You ask for a little more information and call a hour later either you get a leave a message or its been rented. It just popped up hour earlier but thes a application process? Such a joke when you alone make 5k a month and your wife makes 2k a month and they can't even be honest about their crap.

Thumbnail of user msday220
1 review
0 helpful votes
August 11th, 2023

My fiance and I had been searching for houses with 4 bedrooms all summer. Finally came across a good location, nice house and area for the kids. Well we get our lease, sign, get cashiers check for deposit and owner goes ghost! The realtor said he had done an additional background check and some things came up. Of course I'm asking for details in case this interferes with future applications. This owner would not return calls or email from us nor the realtor. I sent a text mesg to the number used for the zelle or cashapp payment and his name came right up! So basically he was ghosting us. Glad I didn't give him the deposit, but please be leary when trying to rent 1021 Sweepstakes dr in Florissant Mo.
I was very responsive and prompt with everything needed and was approved then ghosted with no explanation. It really irks and grinds my gears because school starts in 1 week!

Thumbnail of user rockys33
2 reviews
1 helpful vote
April 3rd, 2023

It seems very strange that I have not had one response to my listing on HotPads in over a month?
It states it is a good ad, but obviously it is not an effective way to list a property for rent.

Products used:
Hotpads.com

Service
Value
Quality
Thumbnail of user daisys51
1 review
5 helpful votes
July 23rd, 2019

I like hot pads but it tells you a rental house is available when it's not. Always the same rentals on hot pads to. Please fix this problem for the people are trying to find a place for rent. This don't make it easy.

Thumbnail of user carolynn111
1 review
4 helpful votes
October 18th, 2020

First of all, Hot Pads needs to do background checks and property reports before they let a landlord or owner list on their website. I'm specifically talking about 1695 Bull Run Southwest Lilburn Georgia which is uninhabitable property! I leased from Aug 2019-Aug 2020. Horrible living conditions thus the crawl space is full of mildew mold. Which is a direct effect on your health because it comes through the heating and air system into the dwelling. And the owner refuses to fix it. It will make you very sick. The heating and air does not work properly it has Not been totally renovated like the owner says. It's been upgraded don't let her fool you! I lived there for a year I know, and the backyard is full of copperheads there are code violations which have not been corrected. Gwinnett County cited the owner she has not completed the list of code violations. The laundry room floods the crawl space floods into the carport from runoff from the house next door the railings are loose on the entire back deck. And she is a total horrible landlord she enters the property without permission there's six police reports on the owner of this property the owner put it back on the market. Beware of this property. This property is a hazard and dangerous.

Thumbnail of user verov1
7 reviews
18 helpful votes
April 23rd, 2019

I am looking for a new place in north Chicago and my daughter recommended hotpads.com I am looking specifically dog-friendly places. I contacted 4 places 3 answered but did not take dogs contrary to what the description said and one (the one I likes most) never answered. The site does not have any filters so you can narrow your preferences and the worst is that they keep sending you two or three emails a day with pictures of random places as you can see in the picture. One side of the city to another. So annoying and totally useless.

Thumbnail of user omirah
1 review
7 helpful votes
December 17th, 2019

The landlords in Hamtramck, MI are racist and do not want any African Americans renting out their apartments. They will only rent to people who are from Bangladesh or Yemen. After contacting the landlords through Hot Pads they all told me that the place was available and they all set up an appointment for me to see the the apartment. Once I arrived none of them showed up to let me view the apartment. I called them several times while standing outside of the apartment, none of them answered my phone calls. I had one landlord slowly drive pass, looked to see who I was and then speed off. I've contacted HUD and reported all of them for Housings Discrimination.

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About the business

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