• Hotbooksale

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Overview

Hotbooksale has a rating of 1 star from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Hotbooksale ranks 20th among Used Books sites.

How would you rate Hotbooksale?
Top Critical Review

“What a terrible experience”

Lisa G.
3/4/13

What a terrible experience. A total scam! I bought a book and suddenly joined the club for $19.95 per month. Thank goodness I follow my statement closely. Beware! Makes me sick to to that during tough times, there are people stealing from others.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user lisag28
1 review
2 helpful votes
March 4th, 2013

What a terrible experience. A total scam! I bought a book and suddenly joined the club for $19.95 per month. Thank goodness I follow my statement closely. Beware! Makes me sick to to that during tough times, there are people stealing from others.

Thumbnail of user brendad8
3 reviews
3 helpful votes
February 15th, 2014

Crooks plain and simple! Their site is up for sale so the law must be on their butts. Beware. The cost keeps getting smaller and smaller in their charges, so they are running scared!

Thumbnail of user ricks7
1 review
2 helpful votes
January 13th, 2011

Site has changed since our purchase. There was no indication we were signing up for $19.95 / month membership when we purchased the $12 book. It took 4 months to notice the recurring charge on the credit card and they refused to give a refund and tried instead to tell us about the great services we were getting for the $20 / month.

STAY AWAY - and if you were there, report them to the Florida state attorney general's office!

Thumbnail of user ricka8
1 review
2 helpful votes
July 9th, 2013

Purchased 1 book 4/27/09 and since then we have been paying a monthly membership fee of $9.95. Our fault for not catching it earlier. We contacted them and they said they will refund us $59.70, however we have been paying $9.95 a month for over 2 years. Beware of this company.

Thumbnail of user chrisc49
1 review
1 helpful vote
April 27th, 2012

Found the book I wanted. First time buyers get $5 off at checkout. Didn't tell you it was already added into the original price. Made me believe it was a good deal. Had to go to support to cancel the order. I can get it cheaper elsewhere.

Thumbnail of user bjh1
1 review
1 helpful vote
January 6th, 2012

On 11/8/11 I purchased one book, $9.10 using my American Express card, two charges appeared on 11/8 one for the $9.10 and another for $1.00. On 11/14 another charge for $19.95 appeared. I haven't received my Dec., 2011 credit card statement, but know they made a second charge as I just called *******662 printed on my credit card statement (this number was NOT available on the website) to find out what the deal was. They told me, as they did others, that I agreed to join their club and that I was sent an email confirming my membership. I received no such e-mail and let them know that I was going to contest these charges with American Express. They reversed both charges and canceled my membership. BEWARE!

Thumbnail of user keitht3
1 review
2 helpful votes
March 2nd, 2011

Like everyone else, you buy one book and next thing you know you're paying a monthly membership. Usually careful, but they got me.

Thumbnail of user janed9
1 review
2 helpful votes
November 3rd, 2010

RIP OFF. They've been charging me a 20 dollar subscription fee for buying a one book for a year now. The subscription offer comes at the bottom of the their web page in very fine print. They will only return a small fraction of the amount. Their business gimmick is downright unethical.

Thumbnail of user dons5
2 reviews
2 helpful votes
November 30th, 2010

Rip off! Like these others I was able to buy books at a good price without being aware I was joining them - for $30 a month! Since Visa etc only has sketchy names I thought it was late billing for a book I had miscounted... spend a hundred dollars extra that I didn't know I was spending. DONT DO IT

Thumbnail of user katem
2 reviews
12 helpful votes
January 4th, 2010

Probably my fault for not paying attention, but I was in a hurry to buy a book for a gift. I did not realize that by buying it at the super discounted price, I was "joining" the club. They have been billing me at $9.95 for "membership" for the past couple months.

Just a warning...

Thumbnail of user dawng2
2 reviews
4 helpful votes
January 3rd, 2011

They are TERRIBLE TO DEAL WITH! Placed an order on 12. 12. 10 and cancelled on 12. 22. 10... they credited back my $20 and i rec'd an email saying they would ATTEMPT to cancel the shipment... never heard from them again and I thought all was done (like a NORMAL company...) and then on 1. 2. 11 I got an email saying the books were SHIPPED and my acct was debited! When I called them they said that they could not cancel and that I would have to call them back and when I recv them and get and RA # and I would have to pay for the shipping! What a racket! I may just keep the books for my daughters class and hope I never have to deal with this company again... they certainly have NO customer service ethic!

Thumbnail of user bobg2
1 review
3 helpful votes
February 25th, 2010

They rip you off. They will charge you membership fees if you make a purchase on their website, and they will not notify you that you are being charged. They would not refund my money.

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