• Home Perfect

Home Perfect

Overview

Home Perfect has a rating of 4.34 stars from 7,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Perfect most frequently mention best price, coupon code, and high quality. Home Perfect ranks 8th among Kitchen sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
8
Neutral
0
Negative
2
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This site has low prices and the low prices come with zero customer service.
How would you rate Home Perfect?
Top Positive Review

“Good price and great customer service”

Jim S.
3/12/24

My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.

Top Critical Review

“Late delivery turned to no delivery”

Tim M.
12/23/23

I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct. There has been no further communication about this. Will I ever receive it? I cannot recommend anyone to deal with this company, ever.

Reviews (7,018)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user jims2646
1 review
0 helpful votes
March 12th, 2024

My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.

Thumbnail of user andreaoster27
1 review
0 helpful votes
March 13th, 2024

I had ordered the same from Build.com and it was on backorder and more expensive. I canceled the order, then found the sink on home perfect. Not only was it more affordable WITH personal outreach and prompt communication related to delivery and the delivery person carried everything to my garage. 5 Star experience

Products used:
Duravit Sink

Service
Value
Shipping
Returns
Quality
Thumbnail of user tsangj1
2 reviews
0 helpful votes
February 15th, 2024

I ordered the left hand side bathtub in Bone color but received it in white color.

My order number
*******140

Service
Value
Shipping
Thumbnail of user timeschmidtny
1 review
0 helpful votes
December 23rd, 2023

I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct.

There has been no further communication about this.

Will I ever receive it?

I cannot recommend anyone to deal with this company, ever.

Products used:
I have not received the item, which is not acceptable

Service
Shipping
Thumbnail of user jamest3178
1 review
0 helpful votes
April 19th, 2023

Faucet spray attachment was correct part, but leaks water from the sprayer when faucet is turned on, and is quite expensive. Although the leak is some product defect, probably an "O" ring issue within the sprayer. It's a very expensive part, and disappointing to have received one that is defective.

Products used:
Faucet spray heaf

Service
Value
Shipping
Quality
Thumbnail of user davidn2792
1 review
0 helpful votes
January 29th, 2024

Top class all round. Service, breadth of product and speed to deliver. For certain my new place to shop for all my home improvement needs

Products used:
Home renovations

Service
Value
Shipping
Quality
Thumbnail of user tb443
1 review
0 helpful votes
December 30th, 2022

Ordered a discontinued model Kohler pedestal (not including sink basin).

Color: Teal

Customer service called (left message) AND emailed me to confirm that I understood what I was ordering. Actually spoke with a real person!

Pedestal just arrived via fedex in a large box, inside of a VERY WELL foamed box was an original Kohler box - still stapled in place. Original Kohler foam was disintegrating into dust, but shipping foam kept everything together.

Prompt shipping, exactly as ordered.
Not a scratch, or crack in sight.

Well done!

Tip for consumers:
Legit business with real customer service people who answer phone / email

Products used:
Sink pedestal

Service
Value
Shipping
Quality
Thumbnail of user roberth1182
ROBERT H.
2 reviews
7 helpful votes
March 16th, 2020
Verified purchase

The original Grohe box that the faucet came in had obvious signs of water damage. Everything seems to be there. Hope so.

Thumbnail of user samg839
1 review
0 helpful votes
March 16th, 2023
Verified purchase

Everything went perfectly with my order. The medicine cabinet was in stock as stated on their website, was received quickly (within days), and was in perfect, brand new condition. I could not be happier. Thank you!

Products used:
robern medicine cabinet

Service
Value
Shipping
Quality
Thumbnail of user jimm2519
1 review
0 helpful votes
April 14th, 2023

We thought we were going to have to remove the tile to replace the entire faucet. You folks saved the day with the last set of faucet handles anywhere!
Thanks!

Products used:
Grohe faucet parts.

Service
Value
Shipping
Quality
Thumbnail of user jessefarris74
1 review
0 helpful votes
July 6th, 2023

Great company, shipped me what I needed in a timely fashion. I had a minor issue and customer service took care of it efficiently and professionally. I would recommend this company to family and friends.

Products used:
AO Smith LTE 80D Water Heater

Service
Value
Shipping
Returns
Quality
Thumbnail of user enclavec
1 review
0 helpful votes
June 16th, 2023

Very nice shopping experience. Items arrived on time in good condition. Can not wait to use the showerhead purchased

Service
Value
Shipping
Quality
Thumbnail of user aggregatvier
1 review
0 helpful votes
December 19th, 2023

Money was refunded but I asked them to notify me if misplaced items found. Otherwise, bait & switch?

Tip for consumers:
No.

Products used:
Nothing was found in stock.

Service
Value
Shipping
Returns
Quality
Thumbnail of user margaritav15
Margarita V.
1 review
0 helpful votes
April 26th, 2020
Verified purchase

your prices not so good.Home Depot or Lowe's can easily beat it,it just happens that the item I was looking for was on your site wich Google find for me

Thumbnail of user andrewg572
Andrew G.
1 review
10 helpful votes
March 13th, 2020
Verified purchase

I was in conversation with agent yesterday to purchase. Ran out of time to order. When went to place order today, it was $10-20+ extra dollars. When contacted agent, was told that pricing was done by different team and could not do anything about it. Sad. And cannot help but think that the interest in the product by me drove the price up, which is a bit slimy. Especially after I brought to attention to company that one of their other products was not available and they removed it from the site.

Thumbnail of user scottw804
1 review
15 helpful votes
April 26th, 2020

Ordered a water heater at a very low price over another with a time limited sale. A couple days later they canceled my purchase and pointed to some mistake "policy". Annoying but not the end of the world and they corrected the online price.

A month or 2 later, same unit reappears with same price. Same result.

These people are using pricing they won't honor to drive traffic to their site, wasting buyer's time and opportunity. Avoid them so they stop misusing search utilities!

Thumbnail of user emilyd732
2 reviews
0 helpful votes
August 11th, 2022
Verified purchase

Christy was extremely helpful and answered my questions in a timely manner. She confirmed the items were in stock and the order shipped quickly.

Thumbnail of user bharath2
5 reviews
0 helpful votes
September 22nd, 2022

I recently bought a new granite kitchen sink with a tap. The prices are great, and the quality is outstanding. Indeed, the prices are significantly lower compared with the other stores I checked. The only thing is that you need to know the dimensions in advance before picking anything!

Thumbnail of user guyd75
Guy D.
1 review
0 helpful votes
August 12th, 2020
Verified purchase

Your ordering process is too complex. If I want to place an order, all you need is shipping and credit card information.

Thumbnail of user alext204
Alex T. – Home Perfect Rep

Hi,

We are sorry for the trouble that you may have faced while trying to place an order with us. You are welcome to call at 888-850-3999, Option 2 Mon-Fri 9-6 EST or chat with us to help you out.

Regards,
Calvin

Thumbnail of user thomass2265
1 review
0 helpful votes
September 23rd, 2021

I could not find the Toto Toilets anywhere, needed two, contractor waiting to start job, Found them at Home Perfect ordered them and received them in 3 days from New York I'm in Chicago, Great service CHIRSTY! Check them out you won't be sorry.

Tip for consumers:
nothing

Products used:
toilets

Service
Value
Shipping
Quality
Thumbnail of user davidr2412
david r.
1 review
11 helpful votes
June 11th, 2020
Verified purchase

Dear Home Perfect Team,
We just completed our first transaction with Home Perfect and will be coming back due to the timely and professional assistance of Calvin Greene via the chat app. A+.
Thanks,
David Reich

Thumbnail of user farzinm
Farzin M.
1 review
11 helpful votes
April 22nd, 2020
Verified purchase

Had a great experience using the Home Perfect web site, very easy to search and locate what I was looking for, the prices are very reasonable and placing an order was very easy. The delivery time was much shorter than I expected, the packaging was done with care and the product was well protected. Will definitely use Home Perfect again in the future.

Thumbnail of user sierrap14
1 review
0 helpful votes
March 13th, 2019

Great pricing! I chatted with a sales rep who helped me to make sure I got what I needed right, and she reduced the pricing even further. Order shipped fast and came in with everything just right. I'm very happy with my new kitchen sink & faucet!

Tip for consumers:
Chat or call in to speak with a sales person!

Products used:
Blanco kitchen sink

Service
Value
Shipping
Quality
Thumbnail of user andrewe657
1 review
1 helpful vote
May 16th, 2022

40 years a consumer and home perfect is first customer service email response to open with "No," All around arrogant and tough to do business with. I admitted purchasing the wrong product by mistake, offered to purchase correct product which is double the price. All I wanted was to be able to return the incorrect product on the same truck the new one is delivered on. Customer service team replied with the rudest of responses about 20% restocking fee, Inbound shipping cost recovery and return shipping costs. I will be sure to purchase the more expensive product I need elsewhere. What a foolish way to do business.

Tip for consumers:
use another site

Products used:
Water heater

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenm270
2 reviews
8 helpful votes
March 19th, 2019

This is a beautiful faucet and works great. I like the spray and pause feature. It comes ready to install by anyone don't really need a plumber. All the hoes etc hooks right on the old stuff that's under there - no new pipes needed. It's been a month since we installed it and I love it. It does not come with the soap dispenser but I had one already that matched perfectly.

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Thousands of Faucets, Sinks, Showers, Toilets, Lighting and more IN STOCK and on sale. Friendly Sales & Customer Service Eager To Help You Renovate

Company Representative

Thumbnail of user alext204
Alex T.
Typically does not respond to reviews

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4.3
7,018 reviews
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