• HomeEverything

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Overview

HomeEverything has a rating of 2.45 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HomeEverything most frequently mention credit card, customer service, and next week problems. HomeEverything ranks 151st among Kitchen Appliances sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible, ordered on Oct. 31, credit card was charged, got a notice on Nov. 1, dryer was being prepared for shipment.
  • Customer Service took too long to answer and then they were rude.
How would you rate HomeEverything?
Top Positive Review

“I have been a customer of HE for more than a few years”

Aleva B.
6/15/11

I have been a customer of HE for more than a few years. When I need appliances, the local store, which is now closed, was hit or miss on my needs and the prices were always high. HE has never let me down; amazing savings, wonderful fast delivery, and customer service satisfaction. The multiple product section makes it easy for me to shop and compare features. I have never been disappointed

Top Critical Review

“No date on my receipt may cause problems in claiming the " full manufacturers warranty".”

Chris S.
7/25/15

Great price, but I'm having problems claiming warranty information due to the order confirmation containing no date. The "Need Expert Advice?" telephone number leads me to a 'congratulations, you've just won...' automated attendant that does not allow any other option except to claim the 'prize'. So frustrated!

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (14) customer service (12)
Thumbnail of user chriss287
1 review
2 helpful votes
July 25th, 2015

Great price, but I'm having problems claiming warranty information due to the order confirmation containing no date. The "Need Expert Advice?" telephone number leads me to a 'congratulations, you've just won...' automated attendant that does not allow any other option except to claim the 'prize'. So frustrated!

Thumbnail of user portlandt
1 review
0 helpful votes
November 27th, 2013

BUYER! DO NOT BE FOOLED! Notice the reviews are almost entirely 1 or 5! Definitely it is a zero! They run just legitimately enough (not really) that their true business, credit card charge kiting, doesn't land them in Federal Prison. You - will - be - sorry!

Thumbnail of user alevab
1 review
11 helpful votes
June 15th, 2011

I have been a customer of HE for more than a few years. When I need appliances, the local store, which is now closed, was hit or miss on my needs and the prices were always high. HE has never let me down; amazing savings, wonderful fast delivery, and customer service satisfaction. The multiple product section makes it easy for me to shop and compare features. I have never been disappointed

Thumbnail of user willc10
1 review
1 helpful vote
May 12th, 2011

Ditto. Same story as everyone else here... paid $3,000 for appliance that never showed up. They kept emailing with delay after delay, and after months I finally cancelled my order. Now I've been waiting weeks for the refund to process. I just got off the phone filing a claim with AMEX. Worst experience I've EVER had. Horrible. Horrible. Horrible. Don't walk away from this place... RUN!

Thumbnail of user cc73
1 review
0 helpful votes
January 8th, 2014

I cannot get thru anymore on the website-- the insurance I bought to repair the units is no longer working. Stay way!

Thumbnail of user richardf15
2 reviews
5 helpful votes
February 20th, 2012

Be very careful ordering from this site. They use shoddy shipping services. If the piece is damaged, like our range was, you can't return it after you've accepted shipment. There was only the driver, a small guy, to deliver it. My wife inspected it but the driver rushed her and she didn't know what to look for so we ended up with a banged up range.

Thumbnail of user lindseyb1
1 review
2 helpful votes
June 28th, 2010

Placed ordered, had credit card charged, waited 2.5 months, calling once a week, waited and average of 20 minutes on hold every time. Still have not received items, credit card still charged ($3500) and I have been lied to over and over ("your order is on the way, ma'am, I will have our supervisor call you"). This has been going on for 3 months. Never given an update or tracking # via email. Buyer beware! Avoid this company!

Thumbnail of user allenb1
1 review
6 helpful votes
August 12th, 2010

Last week I purchased a Portable Dishwasher with 4 Wash Cycles from them. I liked that model because it can easily move from one place to another and was exactly as shown in advertisement online. Order placed on Monday and it arrived on Friday exactly as they informed me. Free shipping and no sales tax was added bonus. Provided excellent product info and quick check out system. Pleasant transaction and if i or my friends or family need anything will look on your web site again. Many thanks!

Thumbnail of user coryg2
1 review
7 helpful votes
June 16th, 2011

Outstanding! HE exceeded my expectations! I was very doubtful about making such a big purchase online, but HE customer service made me feel at easiness. I got a live person each time I called and strange as it may sound, was never put on hold. Their product knowledge was outstanding. Thanks!

Thumbnail of user dungh
1 review
0 helpful votes
November 7th, 2014

Communication is very very bad.
I bought an item (GE microwave) and it has been 30 days.
No shipping information, won't reply to email.
This company is scary. Now is Friday and they closed after 2pm.
I will call next Monday to cancel it.
This company has all the signs to indicate it is a very very bad one. It will be on my black list of companies to avoid

Thumbnail of user wayneh1
1 review
7 helpful votes
September 15th, 2010

Ordered a Kitchen Aid range Hood with 1200 CFM internal blower from authorized dealer. Liked the detailed list that shows prices, extended warranty, installation guide, installation charges, savings etc. Thanks a lot for your great service, communications and your approach to helping the customer. Overall I was satisfied, and next time I order I will be sure to order from you guys.

Thumbnail of user annew5
1 review
1 helpful vote
March 15th, 2011

I ordered a kitchette unit for $665.00 in Mid Feb. They immediately billed against my credit card. I have not gotten my appliance yet after a month, just excuses. They have not even given me a tracking number, though they said they would ship it by now. Aviod these crooks, it is not worth a small discount in the price. I wish I had just gone directly to the manufacturer. Homenothing should be their name...

Thumbnail of user colinm3
1 review
2 helpful votes
September 27th, 2010

What a joke. Everything seems great, ordered two Bosch products worth over $3000. Both products arrived damaged, but there was no way to know until installation began. Of course, when I try to contact them the phone rings busy, and Bosch completely washed their hands of the issue (so much for the weight of authorized resellers). Anyway, I don't know how these guys get such good reviews on other websites, but pay attention to the bad ones, they are the likely the only legit reviews. Duped, don't be duped too.

Thumbnail of user laurend
1 review
1 helpful vote
March 3rd, 2011

I am so mad I didn't check this website before ordering from Home Everything. I ordered a refrigerator in early January and still have not received it. I call every week and every time, they tell me it is shipping at the end of the following week. I am afraid to cancel the order because I'm sure I won't get the refund either. So I am just holding out hope that they will finally ship the refirgerator before they are shut down by the BBB!

Thumbnail of user kens10
1 review
0 helpful votes
April 18th, 2011

I ordered a refrigerator from this site and they said delivery would be 3-5 days after I paid an extra amount. Several days later it became 10-14 days so I cancelled my order. It is has now been ten days and still no credit to my account. They sure took my money fast but don't want to give it back. I would not use them.

Thumbnail of user lug1
1 review
1 helpful vote
July 20th, 2011

Placed an order for a grill in early June. After not getting an answer to when I would receive the item I cancelled the order june 23. Still no refund to my credit card one month later despite numerous calls to them where they assured me the refund would be in my account within 3 business days.

Thumbnail of user sarahs10
2 reviews
3 helpful votes
November 24th, 2010

Horrible, ordered on Oct. 31, credit card was charged, got a notice on Nov. 1, dryer was being prepared for shipment. We called on Nov. 8, was told it would go out at beginning of next week, called Nov. 15, was told it would go out beginning othe the NEXT week. Tried to cancel via email, was told we would have to call, 30 minutes on hold later, managed to cancel. Got the credit to card a whole week later. Total scam!

Thumbnail of user frederick
1 review
5 helpful votes
December 7th, 2010

I got a Summit: SPWD1470C 24'' washer/dryer combo with 13.5 lbs. wash capacity, 6 wash settings and 2 timed drying settings online. My family liked this model due to digital time display and self-locking door options. Ordered on Nov 19 with simple procedure and within 15 minutes I received order confirmation. Next day I received shipping tracking number for our guidance. When I received my item looked just as they advertised on the web. I washed and also dried my clothes in short time. Outstanding performance!

Thumbnail of user anniea
1 review
2 helpful votes
August 5th, 2010

This is about the worst internet retailer I ever ordered from. Disregard their low prices, they do not carry enough stock. You will be waiting more than a month for delivery.
No tracking available. No response to emails. Waiting 15 min. At least to respond to phone call. They finally assured me that delivery will come next week, waiting and waiting, nothing. Called again, they pretend it was following week and I made a mistake!?! Do they think we are all idiots?
I should never have ordered from them again after my first bad experience. Then I paid extra for white glove delivery[anywhere in the house] and installation. About the worst installation ever and rude installers, who wanted extra cash, no check, because they were stairs to get into my house. After my complaint they sent out other installers who arrived at 6am! To correct the install.
Avoid them as the plague!

Thumbnail of user danf8
1 review
1 helpful vote
March 31st, 2011

Ordered my merchandise 42 days ago and it was never received nor was the credit they offered 12 days ago to keep my order. This company is a fraud.

Thumbnail of user judies
1 review
7 helpful votes
September 8th, 2010

I was scared of buying my refrigerator online from them but refrigerator looked new as advertised on website. I did not expect anything before Monday at the earliest! Very fast order processing and delivery after money was received and haven't had any issues with my order. Add items to your cart and pay for them easily. I was very happy with their attention to detail and promptness of service. I will continue to buy from homeeverything.com as long as their prices and quality are maintained. A most impressive performance!

Thumbnail of user anthonys12
1 review
12 helpful votes
June 14th, 2011

Placed order for pickup on-line. Nothing exceptional happened at the store but the staff worked rather professionally. Didn't offer me any warrantees which was a good thing.

Thumbnail of user jaymes
1 review
3 helpful votes
February 5th, 2011

I am posting this experience on every site I can to warn people about this horrible company. Amazingly (after reading these reviews), I did get the item that I ordered, but there was no communication regarding shipment or when the delivery would be. I considered buying from a local Home Depot or Lowes, but homeeverything had a "$100 gift card" with purchases over a certain amount, so I determined that I would save money that way. I was supposed to have gotten my gift card in 10 days; it took two months and about ten phone calls (10-20 minutes on hold each time) for me to actually get the email with instructions on the gift card. When I followed the instructions in the email, I found out that the "gift card" will actually only work if you spend more than the amount of the card - to actually get $100 off the price of your meal, you have to spend $200 on the meal (who does that?!?!); that's not a gift card - it's a discount. Nowhere in their promotion did it say "terms and conditions may apply" or anything like that. Here's what it said, verbatim from the promotional emails that I am still getting. Save $1000 and get dinner on us! Claiming your gift card is easy! Simply enter the coupon code "DINNER100" when making a purchase of $300 or more. Ten days after your order has shipped, you will receive an email with your $100 restaurant.com gift card and instructions on how to redeem it. Enjoy! One Gift Card per order. - Notice the "dinner on us" part? I have called them five times about this; the customer reps, when they actually ANSWER THE PHONE, are extremely brusque, and they get angry and rude when you contradict them. One fellow told me to email *******@homeeverything.com. I emailed Albert twice, and got no response either time. I called back, spoke to an equally rude rep, and was told that Albert was the wrong person to email; I needed to email *******@homeeverything.com. I asked if he was in the habit of answering his email, since Albert obviously doesn't, and I was assured that Jamie definitely answers customers' concerns as they are very important to him. I have emailed Jamie twice to no avail. I am waiting for Monday to call them back, since they have no hours on the weekend or after 3PM on Friday. I already reported them to the Better Business Bureau; they have had over 80 complaints in the past three years. I wish every one of their customers would take the time to complain; these people should be run out of business.

Thumbnail of user curtiss
1 review
5 helpful votes
December 8th, 2010

Compared prices with other online vendors but HomeEverything seemed to be the most professional with the best price at different price engines consistently. I got a built-in microwave oven for my daughter for Christmas day. Received the oven exactly on time and not open the package still but looked nice! I was very pleased with the time frame from ordering to receiving merchandise. When I need more appliances, this site will be the first I go to!

Thumbnail of user peterk9
1 review
0 helpful votes
November 29th, 2010

A terrible experience! The website looked very professional, but it was a smoke screen. Very easy to order, not able to deliver. Customer service does not exist, no tracking number, no way to follow up order online. The fastest way to get through is to call sales and get them to help. After 3 weeks and no dishwasher, canceled the order. Credit has not been posted as yet (1 week later)

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