HarryPotterShop

I made a near $400 purchase of multiple items and then received a completely different order Uber somebody else's name. I realized i can't find a phone number anywhere online or in the invoice so I message them. After receiving a return slip and sending back the wrong item, I get no response for weeks until finally somebody send me a message saying they're finally on their way. One my items arrived I realized that the ties are polyester, but when I placed the order they were advertised as silk. Who even does that? I would've still rated 4 stars if they sent the wrong items and sent the correct ones quickly, 3 for taking a while to reply but still getting the items, but what kind of company changing it up like that just makes me so uneasy to ever recommend to anybody else.

I ordered somethings for my niece as Christmas presents, she had recieved the same items. I'm trying to fill out a "contact us form" on harrypottershop.com. Why does it say my email is incorrect? How am i supposed to send my items back? There's no number either. This website is horrible.

I ordered a Slytherin cape and wand, but was really concerned that it may not arrive on time for my Halloween party on 10/22/2022, especially after reading all these negative reviews. I messaged customer support and they emailed me back within an hour and reassured me it would be on time. I ordered Express shipping and it arrived today. Very happy with my purchase. I want to give a shout out to Sean, the customer support agent who emailed me back so quickly.

Placed an order for a blanket for my daughter with a month and a half in advance for Christmas. They did not notify me it was not shipped and shipped back to the warehouse and 4 days before Christmas marked my package as delivered and when I waited on hold for 1 hr 24min they then would not refund my money for Christmas and would not express ship my package for their mess up. Awful customer service. Clearly no one works there with a working brain.

I honestly got a bit worried when I saw all of these reviews (which was after I had already placed my order), but I actually received my ravenclaw adult robe super quickly, it looks absolutely fantastic and the packaging was flawless. I don't know if they changed management over the years, because most of the bad reviews are from a couple of years ago. But really, I couldn't be happier with my purchase.

Ordered a couple little items with the intention to use as a Christmas gift. But, the items never arrived on time or prior to Christmas. Customer service was totally useless and refused to cancel the order even though they had no way of tracking it. These items will now be completely useless to me as I had to purchase other things to use as gifts. You guys need to hold your end of the bargain and deliver as promised or issues refunds.

After reading 30 negative 1 star reviews I wanted to give me honest experience with HarryPotterShop.com. I placed my order and within their 2 day shipment time I had already received a purchase confirmation and an email saying that it was on its way. I used the given tracking number and received many updates on the packages where abouts. It took in total about 8 buisness days but it came to Canada from the states so it is understandable. The product is a official and came with the noble collection certificate. I hope this puts ease to some of your worries.

I placed a order Nov 24,2023 for my son for Christmas. It was 3 items. One item was delivered on Nov 29th, even though the packing slip said all three items were sent. I emailed customer service on Dec 2nd and haven't heard from them. I even used a different email that is on the packing slip if you are missing items. *******@harrypottershop.warnerbros.com. That email came back to me because the domain doesn't exist anymore.
I am disputing my charges with my bank tomorrow and reporting them to the BBB. Do not order from this place.

I ordered 130 dollars worth of merchandise, paid for it and never received it. I've tried over and over again to contact customer service and cannot get anyone to speak to me.

I wish I read these reviews before ordering. Once I ordered, I was immediately charged for my item. But I never received email confirmation, or was able to track my order on their site. No response to email inquires. A week later I tried to call right when they opened and I sat on hold for 30 min.

I wished I had read the review here cause it would have prepared me for what was coming. I placed an order on the 3rd of December as my oldest 2 children (5 & 3) picked out something special for their mom for Christmas. I have had the order in for 10+ business days now. I have called customer service for an update and sat on hold for over 1:30 hours each of the 4 times I have tried calling. I have even tried emailing them for an update. The first email got a reply claiming my order would ship 5 days ago now. When that came and went I gave them 2 days because of covid. Since then none of my emails have been answered and part of my has finally shipped. Horrific company, buy from someone else. I highly doubt my kids gift for my wife will arrive before Christmas now, let alone before the end of December.

I even talked to an employee and they are "going to see what is going on" when I began voicing my concerns and anger over the lack of information and constant delays.

Do not shop here … they try to scam me but then my bank found out before me and canceled the transaction. If you want to go to Manhattan and shop there I'd rather you go because the online is a total scam. Don't $#*!ing Shop here.
They didn't charge my card but managed to send me a tracking number. Hilarious

Took my money on December 2nd and aside from my call to HPS (which took 3 attempts) I've received nothing (contact, response, product, Apology!). Shame on me.
I guess the Harry Potter Shop is my 2019 internet scam blunder for Christmas.
Have a Great holiday and thank you for Stealing my money!

I placed an order about a week and a half ago and I have been waiting to receive an email with some type of progress as to what is going on with the order. After not hearing anything a few days after the holidays oh, I contacted the company and a gentleman said he was going to contact the warehouse and let me know by the next business day. I received an email from him this morning stating that they were unable to verify the address that was being sent to. I called and confirm that that is the correct address and the representative told me that it would now take another one to two days to submit the order. Not one to two days to send it out, but an actual one to two days to resubmit the order just because they needed to verify the address. However, they had no problem finalizing my payment a week ago on my credit card. I explained to them that payments should not be finalized on credit cards until the product is shipped. Pending payments are expected but not the actual payment when the product has not been shipped out. After hearing that it would take another one to two days to submit the order and then it would be shipped out, I decided to get on Amazon and I found the exact same thing from a different company, great reviews, and even with expedited shipping, it actually cost less than the Harry Potter shop. I ordered it through Amazon and it will be arriving in 3 days for less money then the Harry Potter shop where it hasn't even shipped out yet and it's been over a week since I've even heard anything. Also, every time you call, it seems you are out sourced even though they confirm they are in the states. Everyone has a very strong accent. Sometimes, it is difficult to understand. This company seems extremely fishy, especially after reading all of the reviews. They had no problem taking my payment a week ago, but they sure are finding every excuse to send the product out. I'd rather go through Amazon knowing if there is a problem that Amazon will fix it.

Took about 4 days from ordering product to delivery. My daughter was very happy with the scarf and it was a genuine Happy Potter product. Negatives - No notice was provided when the item was delivered and when I went to check the status of delivery onsite the system my order did not exist. Raised a call to helpdesk and about 30 hours later they responded with delivery confirmation.

I ordered the Godric Gryfindor sword on 27th of October and got the confirmation email and shipping the information not long after. It's now 18th if December and I am yet to receive the product. I've emailed the store 3 times and each time they tell them to contact the shipping company with tracking which I've done multiple times and they are yet to reply. I'm out $350 Australian Dollars and no product. This company is a joke who is failing to provide customer service and is stealing from consumers. DO NOT ORDER FROM HERE

This place is stunning and incredible! Felt like Disneyland or something. There is so much merchandise more than you could ever imagine, the staff were nice, and the butter beer is some of the best I've ever had. It feels magical.

At the end of 40 days of waiting my order, they say that ist no possibel to do shippment to Spain and no more explicatio.
Thanks harrypottershop

I just finished buying a personalized Slytherin House Quidditch jersey (with my name and everything) at this website. The conformation email came through almost immediately when I discovered I had accidentally ordered the youth rather than the adult size. I called the customer service line instantly hoping to stop the order. I didn't have to wait but a few seconds to speak to a representative, and although his customer service skills were adequate, he told me there was nothing they could do--the order had already gone to the vendor and could not be cancelled. Now I'm stuck with a personalized shirt that can't be returned and I couldn't have fit into since elementary school all because of one wrong click of the mouse. I'd give them a higher rating, but this was completely stoppable and fixable. They were only interested in taking my money; once they had it they were not interested in customer satisfaction. Correcting this issue was well within their power before labor and materials were wasted but, they would just rather take the money and run, customer be damned. Unacceptable!

After reading so many terrible reviews I wanted to share my good experience with this company. I purchased not one but multiple items after the "guaranteed by Christmas" date, after searching and reading multiple negative reviews I was almost certain my order was not going to arrive before the holidays. I immediately called customer service to check on my package and was instantly directed to a person, no waiting, and to my surprise it was packaged and shipped the same day. They gave me a tracking number through fedex and I was able to confirm it was indeed shipped the very day I placed my order. Despite ordering after the guarenteed by date my items arrived 4 days before Christmas. I hope this review puts a few people's mind at ease, I was horrified reading reviews but instead I received excellent service and was very pleased!

I just ordered 3 items and realized I had ordered the wrong size. I called to cancel all 3 items within minutes of placing the order and start over --- but I was informed by Rebecca in "San Fernando" that they could only cancel 2 of the items because they use a 3rd party shipper. Nothing has shipped. But they can do nothing!
Never use this company it is a scam - I should have just used AMAZON.

Tried to order an expensive item in their black friday offer. It confirmed in the description that it could be shipped to the uk however I couldn't get any shipping costs due to a problem with the basket. I emailed the company and they reply 'If your trying to use PayPal, use a debit card' wtf?! I hadn't even gotten to that part. Clearly no effort was made to read my email so they must be rolling in sales. I can only conclude that the free gift the item came with stopped the shipping process so little I could do without aid from the company. I emailed this suggestion to them and it has gone unanswered. I imagine they will reply after their black Friday deal is over in order for me to pay full price. I will not be doing that and have gone elsewhere.

I purchased a wand that was apparently not available for purchase, and they never bothered to notified me. They just took the money and did nothing. After a month of not receiving the item, I called to be told that they had none in stock and didn't know when they would (yet the whole time the wand was still available to buy on the site!). I was stubborn so I waited and called them every week until they finally sent me one, just to arrive at the post office and had to pay shipping when I had already paid the shipping and handling the day I bought it 4 months ago! And as you can guess, they will not do a single thing about it. I wish there was a way to get this website shut down.