• Hanna Anderson

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Overview

Hanna Anderson has a rating of 3.5 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Hanna Anderson ranks 91st among Kids Clothes sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Hanna Anderson?
Top Positive Review

“High quality children's clothing”

Amy K.
8/26/14

High quality children's clothing. Great deals can be found at the end of the season sales. I have never been disappointed! Wish they did offer more shipping promotions on their site. Shipping is high... but the clothes are great so sometimes you have to bite the bullet and just order!

Top Critical Review

“Absolutely awful experience with ordering.”

Chris R.
12/26/20

This company is one of the most incompetent places around. I am not actually sure how they are still in business. Check out how old the positive reviews are... Every single time we order - and today was the last time we are doing to do so - you place an order and then find out 30 minutes later that often 3 out of 5 of the items are not in stock. Why would that matter? Well, if you are getting matching items for 5 people. We've ordered from them in the past and almost every time it is the same thing. Then when you call in to cancel the order because getting 40% of the order, you find they can't do that and you just have to return them even though nothing has processed. The customer service people claim can't help either and say "they have no way of knowing what is in the warehouse." Really? They don't have a database? Target seems to know, Amazon always seems to know. Someone at Hanna Andersson is incompetent if they can't coordinate what their inventory is prior to placing an order. Someone else at HA is incompetent if you can't cancel an order that would only be partially filed. Since I am the one who always has to clean up the mess - returning items, contacting customer service, it won't be some place we order from again.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user olgat3
2 reviews
1 helpful vote
August 2nd, 2014

They have one of the best quality kids cloths I have ever seen. Soft cotton, very we'll made. I bought pajamas for my toddler girl and my 8-year old son. They love them and want to wear it all day long. They aren't cheap, but your kids will wear them unless they grow out of them ;)

Thumbnail of user nurz
3 reviews
2 helpful votes
Thumbnail of user chrisr1091
1 review
0 helpful votes
December 26th, 2020
Verified purchase

This company is one of the most incompetent places around. I am not actually sure how they are still in business. Check out how old the positive reviews are...

Every single time we order - and today was the last time we are doing to do so - you place an order and then find out 30 minutes later that often 3 out of 5 of the items are not in stock. Why would that matter? Well, if you are getting matching items for 5 people. We've ordered from them in the past and almost every time it is the same thing.

Then when you call in to cancel the order because getting 40% of the order, you find they can't do that and you just have to return them even though nothing has processed.

The customer service people claim can't help either and say "they have no way of knowing what is in the warehouse." Really? They don't have a database? Target seems to know, Amazon always seems to know.

Someone at Hanna Andersson is incompetent if they can't coordinate what their inventory is prior to placing an order. Someone else at HA is incompetent if you can't cancel an order that would only be partially filed.

Since I am the one who always has to clean up the mess - returning items, contacting customer service, it won't be some place we order from again.

Tip for consumers:
The best tip is to go somewhere else and buy from there since you can never be sure you'll receive what you order.

Products used:
We are returning everything from one order because it was only partial. Hopefully the second one isn't partial either or we'll have to return it too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellem14
1 review
0 helpful votes
February 5th, 2024

I purchase two winter coats for my 4 and 6 year only and I was very disappointed with the quality. Just after a few times wearing them the zippers did not work and finally broke - I had to go out and purchase new coats after paying a lot for "quality " coat from Hanna Anderson:(
Very disappointed with this brand and will not be buying from them again.

Products used:
Jackets - winter

Service
Value
Quality
Thumbnail of user megans9
10 reviews
13 helpful votes
March 18th, 2013

This site has amazing children’s clothing that is very reasonably priced. I am completely addicted to this site. I have gotten many adorable items. This is definitely as site worth looking at.

Thumbnail of user amyk10
3 reviews
4 helpful votes
August 26th, 2014

High quality children's clothing. Great deals can be found at the end of the season sales. I have never been disappointed! Wish they did offer more shipping promotions on their site. Shipping is high... but the clothes are great so sometimes you have to bite the bullet and just order!

Service
Value
Shipping
Returns
Quality

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About the business

Let kids be kids. Discover comfy, high quality organic clothes for girls, boys, babies & women at Hanna Andersson. Hanna Andersson

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