• GuruAid

2018 CUSTOMER CHOICE AWARD

Overview

GuruAid has a rating of 4.69 stars from 1,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 2nd among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
See all photos

What reviewers want you to know

Positive highlights

  • I have been very satisfied with Guru Aid, All personnel have always been very polite and helpful.
  • Hafizul was very helpful & related to every issue with my computer problems.
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate GuruAid?
Top Positive Review

“EXCELLENT SERVICE - HIGHLY RECOMMEND!”

Mark L.
1/16/19

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

Top Critical Review

“I'm to sick to Take the time to explain it would take three or four days.”

pissed off j.
1/26/22

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.

Reviews (1,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user pissedoffj2
1 review
0 helpful votes
January 26th, 2022

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williams5683
1 review
0 helpful votes
December 18th, 2022

Been using this company for years, spent a lot of money, unfortunately this last service they did wasn't carried out as they usually do, they wanted me to give them another £149.99, for extra years servicing, but I declined as my energy bills are so high, my laptop is now very very slow so it's a shame but they didn't carry out what I paid them to do

Products used:
Online service of computer

Service
Value
Thumbnail of user cynthiah34
1 review
3 helpful votes
December 17th, 2015

Was a little unsure of this company which I reached through trying to contact MacAfee! They are quite pushy and liable to do a hard sell, however after a lengthy seven hours with a lovely technician called Naeem Shaikh, we did achieve success on the issues that were causing me problems, so all praise to GuruAid! My only quibble is that I dislike taking on a contract and then being told shortly afterwards that it would be great to upgrade(further expense!) to an elite or premium grade! Annoying- but resist! Poor Naeem was obviously a little upset that that I refused the upgrade, however when he'd settled down a little he was super helpful and supportive! Suspect there is some pressure within the company to sell at all costs! This said, I am delighted with the service I received yesterday! Well done, GuruAid!

Thumbnail of user jimn459
1 review
0 helpful votes
October 28th, 2021

GuruAid is is scam, don't trust it, it's making advertise about those stuff like 'Windows Tech Support' and then want to access my computer cuz they lied it have malware. GuruAid is not safe. Dunno why it's still here, dunno why it isn't censored or sued.

Tip for consumers:
Nothing it's bad

Products used:
Nothing

Thumbnail of user sarahf391
2 reviews
3 helpful votes
February 25th, 2020

Just to say... have been trying to contact them for days... Every time I get the same reply..."the lines are busy... please call again." The problem is when you do call again, you get the same reply... Also when you do get through, they always want to update my iPad and smartphone - for a price - and then tell me 'what a special deal I am getting.' and when I say NO - they are not really interested in helping me with my problem... will not renew my contract with them

Thumbnail of user lw13
2 reviews
26 helpful votes
October 23rd, 2018

Guruaid.com deceive customers into thinking they are contacting a legitimate company. For example, if you google "Telephone Norton" you will see the top result with a Norton antivirus logo, but which is actually guruaid. I fell for this trap once when seeking technical assistance. They answered the phone, pretended to be Norton, asked for remote assistance on my machine, then sought to gather serial numbers of hardware. I later contacted Norton for real who kindly helped restore my system and pointed me to a Federal Frauds complaints website where i made a formal complaint. STAY AWAY FROM GURUAID as the staff are genuinely fraudulent liars.

Thumbnail of user markl666
2 reviews
3 helpful votes
January 16th, 2019

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

Thumbnail of user garyp39
1 review
0 helpful votes
January 3rd, 2015
Service
Value
Thumbnail of user maryk593
1 review
3 helpful votes
December 27th, 2018

This company, GuruAid, signed my elderly mother up for FOUR accounts which they bill her monthly for. They claim to sub contract as AVG. TOTAL SCAM. Said she had to pay $100 to cancel acct, then they keep on debiting money from her acct every month, multiple times! The bank had to cancel her credit/debit card. I have filed a fraud complaint. Unfortunately, since they are in India, they know they are "safe" to rip off poor unsuspecting elderly individuals. Disgusting.

Thumbnail of user michaelr872
3 reviews
6 helpful votes
October 8th, 2018

I called Dell customer support and ended up being switched to this Indian tech company. I had a problem where the computer would not boot up. I am still under Dell warrenty support.

The support people kept passing you around from one person to another and end up conning you into signing up for their service. The day after I went to their site which shows I can get a full refund within the first 30 days without question. I called but they refused to do that. It cost me $100.

Stay clear of this company.

Thumbnail of user stephanieh40
1 review
0 helpful votes
January 24th, 2015

Great service, very helpful. They were more than able to remedy my PC issues due to malware.

Service
Value
Quality
Thumbnail of user nasreena1
1 review
0 helpful votes
March 30th, 2015

Its been more than three months I am having Guru Aid Services. I really love their professional attire. Most importantly I like their 24/7 round the clock service. I am taking Guru aid services for my office and home computer.

Thumbnail of user gabbye1
1 review
0 helpful votes
February 10th, 2015

Everything that I needed to be fixed on my computer is all done right and thank u again for your help

Thumbnail of user istvanb4
3 reviews
4 helpful votes
January 12th, 2019

I needed some help with a download, and they remotely "tried" to help me while they downloaded a malware app. The "technician" was very unprofessional, insulting me, and when I said that will not pay for his "help", he start calling me names!

Thumbnail of user judyl19
1 review
0 helpful votes
January 4th, 2015

Lalit kept me in the loop throughout the whole process of addressing the issues on my computer. I am very satisfied with his work. Lailit did an excellent job.

Service
Thumbnail of user donj74
1 review
5 helpful votes
April 3rd, 2018

They pretended to be Norton, and after $120 dollars I found differently. I believe these Indians are the biggest generators of hacks in the world. I think our government needs to concentrate on the Indians for hacking American computers, whether it is my pc, or some banks, or elections. Not all the credits for hackings should be given to the poor Russians.

Thumbnail of user marges1
1 review
13 helpful votes
September 21st, 2014

I had a new desk top that through my own lack of skills I had really messed up. I thought I was calling McAfee, but got GuruAid. When I realized they were going to try to sell me something I became skeptical and almost hung up. If I knew more about computers I'm sure I may have been able to dig my way out, but I don't, so I stayed with them. The technicians were very patient and worked for 4 hours and now my computer is faster and better than when I hooked it up. Time will tell, but if they perform as they say, it's worth $10.00 a month to not worry about software issues. I have read the negative reviews and will be watchful, but so far I'm very happy with the service I received.

Thumbnail of user sarad26
1 review
0 helpful votes
January 9th, 2015

Nilesh sawant - was very thorough and helpful in resolving the issues with my Laptop. Thank you.

Tip for consumers:
Allow time, as the process involves sitting by the computer, but very cost effective and helpful as the computer does not have to be sent externally for a clean up and repair.

Service
Value
Thumbnail of user codellap
1 review
1 helpful vote
February 25th, 2015

The work was done well. The customer service was also great. All of this was done on the same day. Took about an hour. I am very pleas.

Tip for consumers:
great.

Service
Value
Quality
Thumbnail of user ronalds56
1 review
0 helpful votes
March 16th, 2015

Guruaid is absolutely the worlds best at maintaining computers, I've used them for over 6 years & was/am completely satisfied with the work they do. I certainly wouldn't trust anybody else.

Service
Value
Thumbnail of user davidc538
1 review
2 helpful votes
June 5th, 2017

I contacted a company found online and for £39.95 they totally screwed my computer, can't remember the name of the company, Guruaid in about 45 mins sorted out the mess and got me back up and running, only thing they did not restore my windows programmes which were deleted by the first company. I contacted windows direct and they re=installed all my programmes, Word, Excel and Powerpoint. I TRUST THEM.

Thumbnail of user angelat20
1 review
0 helpful votes
February 15th, 2015

My computer was running slow and had unwanted things that needed removing and I didn't know how to get them all off my computer. There was also a very annoying pop up that popped up every few seconds. I was told by GURUAID that they could remove these and speed up my computer plus install a Microsoft Security with a firewall and would not have to keep paying for renewals all the time. I would recommend this to anyone to try before taking their computer in the a computer shop for repair.

Service
Value
Quality
Thumbnail of user bartw15
1 review
1 helpful vote
June 16th, 2015

I used guruaid.com and they fixed my computer problems in a flash. Everything works much more efficiently than before. It is faster after they worked on it. Good deal.

Thumbnail of user cheryls36
1 review
0 helpful votes
July 21st, 2015

I appreciate the tech support that I have received with GURUAID. They are helpful and courteous!

Thumbnail of user robertw102
1 review
6 helpful votes
July 21st, 2014

We were not impressed, we felt that the 'Senior' technician tried to frighten us in to buying their services, and after giving us some unnecessary and complicated information tried to convince us that we needed over £500 pounds of work, to be done remotely. We took his number and put down the phone at that point. We shut down the computer and the next morning when we tried again the problem had been resolved, presumably by the server. Our own virus protection told us that we had NOT been invaded by spyware as we had been told. A lot of worry for us and anxiety caused by what amounted to a scam.

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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4.7
1,354 reviews
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