GunBroker

Purchased a firearm and seller sent me a worn out piece of JUNK. AD showed gun to be in good condition and even said excellent condition but when it arrived it was so worn out and rickety it was unsafe for use. The slide bolt wouldn't even open. Gunbroker did NOTHING to resolve with the seller and I never received a refund. BUYER BEWARE. Spend your hard earned dollars ANYWHERE ELSE!

An online marketplace needs 3 things to be legitimate: good tech, good reputation, and good customer service Gunbroker.com has none of these. Tech: Their system sent an address I did not designate for my purchase to the seller, costing me and extra $55 (big thanks to Crossroad Pawn for giving me back some of this, even though it wasn't his fault). Reputation: read reviews of this site. I didn't before shopping here, and had to endure the nightmare of figuring out how bad they were AFTER buying with them. Customer Service: their customer service was basically nonresponsive and provided useless FAQ answers which showed they didn't even read everything I sent them. I had to write a new email to them multiple times to get them to respond at above a 3rd grade level. Then they tried to BLAME me and the seller for a technical error on their part. This is their response: "The cause of the matter was two fold. Part of it was the buyers fault for not keeping the account defaults up to date before placing bids on items and the other part was the seller for creating the label before the buyer completed seller review. The seller has agreed to refund 25.00 for the transfer fee, we feel that is fair. We are closing out this matter. Have a great weekend." NEVER DO BUSINESS WITH GUNBROKER.COM

Gun Broker allows sellers to hire "shills" to bid against legitimate customers in order to raise the bid to benefit the seller. A bidder will place a minimum bid at the beginning of the auction then sit back till the last couple hours before placing another bid. Then keep it going as long as they can draw the real bidder in. Fortunately, I woke up to what was going on and stopped bidding. The seller/shill paid way TOO much for the firearm being auctioned off. This time I got them! I've close my account with Gun Broker, and will NEVER do business with them again! If you're smart, you'll stay away.

I've been using gunbroker for over 10 years. I've had over five hundred complete transaction a lot of them good until this. I recently had a seller threatened me. And I refused to complete the sale. I Contacted gunbroker and told them what happened. Gun broker then suspended my membership. After the seller was still contacting me by phone And by text message harassing me. I then emailed gunbroker again.
Told them that if this individual the seller did not stop. I would have to be contact law enforcement this is terrible customer service. If this is the way I have been treated. I can only imagine if you were ripped off in any way. Gunbroker will not have your back buyer beware.

It seems that gun broker enjoys charging increasingly high rates and giving little if any customer service. There's no accountability for deadbeat bidders or sellers. If a mistake is made, if there's an issue, you're on your own. You can call whoever you can give it a shot 9 out of 10 They're about as helpful as a brick wall. What's becoming increasingly obvious is the fact that sellers are creating their own fake accounts to bid up their guns. You might want to say that it said that they can't do a better job, considering how obvious the problem is.

Their purchase protection plan is a marketing myth - a joke! I bought and paid for a $500 item that never showed up and the seller refuses to make it right, even though they collected the USPS insurance. GB refuses to hold the seller responsible even though their stated policy is the seller is responsible to get items to the buyer. So, if you buy something posted on GB you do so at your own risk, even though they collect fees for buying and selling.

Recently lost the ability to sign in on GunBroker. Gb response was I had been hacked. They said I needed to change all email account passwords and send them a photo holding my drivers license to prove my identity. After all this my bank account was verified and I thought I was back in business.
I thought it was strange that a hacker would be able to list items under my username but accepted GunBroker response of a hacker.
Fast forward to the next month bill where there are several items listed by an "onsite help ". GunBroker refuses to explain what listings with "onsite help" means. These listings were created by GunBroker with astronomical fixed prices that will never sell but I'm being billed for each listing created.
The canned responses from GunBroker are so frustrating, and you can't speak to anyone at GunBroker I'm left to share this information on forums. I suggest all legit sellers to check your billing information and do an advanced search of completed items under your username ended auctions. Over the last 2 months GunBroker has billed me $350 for false listings created by "ONSITE HELP "

Used them one time and was robbed over $1,600.00 dollars. Tried to buy a Ruger precision rifle chambered in.338 lapua… A few days after I sent payment, gunbroker sent me an email saying that the transaction was most likely fraudulent. I'm going to stick with cheaperthandirt or grabagun. Never had any issues with these great companies. Oh, and trying to get any reimbursement back is a joke just like their company! I hope they all get monkeypox on their adult parts!

This was my very first auction on gunbroker. Before the auction closed I attempted to contact the seller twice for questions and never received a response. There was minimal bids up until the very last hour where there was only one bid made besides mine which was only one cent over mine and drove up the price by ridiculous amount. After I bid $25 over that bid, that bidder never did again. To me this is very plain evidence of someone's shell bidding with an alternate account to drive up the price of the item. I contacted customer service through the help desk because there is no phone number and they kept dancing around all of my questions,did not do a thorough investigation and did not take my concerns with serious intent. I notified them of the suspicions of show bidding and also notify them that I could not get a hold of the seller after I have won the auction, either through email or phone. I informed them that the seller only accepts live checks cashier's checks or money orders which is a very unsecure form of payment. They offer no guarantee only coverage for $500, but with a $100 deductible. This is almost criminal and everyone knows that firearms are well beyond this range in price. The item I was putting on was at 560 all of a sudden it's at 820 because of one bidder my winning bid was 825 and they did not attempt to bid again. Very suspicious behavior with a bidder and a seller. I have yet to pay for the winning auction and I have not received a response from the seller. I will not further pursue any help from GunBroker help desk because I know it will be futile. I will not make any further purchases on GunBroker and I will notify everyone that I can of the website's poor behavior.

An impossible task of jumping many hurtles and never able to solve many problems. Their robotic answer and tutorials couldn't help. This was a very horrible and frustrating experience. I waisted so much time. Never again.

Gun brokers is an extremely non-business friendly operation. They are basically a virtual account business tax. No responsibility at all. They require a bank account to sell even if you've already supplied a valid credit card I supplied them with a Chime account and they said that's not valid because they are a virtual company, oh, my God! Gun brokers is a virtual business!

Don't buy into there buyers protection plan. It's a hoax. I got ripped off for 515.50 sent all the proof and now they won't even respond to me. So just a heads up. Their bpp is nothing more than false advertising and the business on the receipt is who ripped me off

I bought my last gun on gunbroker and the "upcharges" were over $70! WTF? I had no idea they would charge buyers, bet they start losing business, I'm done with these cheaters!

This websites has got to be one of my worst experiences online ive sent them picture after picture of legal documents with my name in address in me holding my id in the only reply i can get is those wont work my account has been locked since I created it im just gonna find somewhere else to give my business to worst customer support ever

Let the buyer beware. You may be purchasing from someone who doesn't know their butt from buttons. I purchased a handgun from someone who was not familiar with mailing firearms. My big mistake? I trusted them. I am out my item and $500.00. There is no screening with Gun Broker. Any idiot can sell, buy, set-up a virtual storefront, etc.

Non responsible useless customer support. If seller f***ed you up - it is your ONLY problems. Don't go there. Many scammers there.

I tried 7 times to buy a gun. I put in 3 different credit cards. Even had one onfile. Registered, did everything I was suppose to. It would NOT accept ANY credit card and it was a BUY NOW purchase. No bid, no win. I tried to call and it says to push and extension so I did. It gave a little box that said did this help you and when you pushed "no" it hung up on you. Worst site I've ever seen. If you don't want online business why do you advertise for it.

Made a mistake on a bid found out you cant
Cancel no one to talk to at gun broker next
Day they locked my account good thing they
Did read reviews could not believe the 205
Reviews and the BBB stay away!

There is no way to contact them other than email to which they DO NOT RESPOND!
Very Very Bad customer service Sent 3 emails with no response over simple questions go to another site to sell your firearms!

Gun broker is a complete fraud. I have used them twice. The first time I said I would never use them again and my dumb self did it again.

The first time I bought a Taurus 40 caliber with 200 bullets. The 240 caliber bullets came, and some really poor packaging. Once they arrived, and I inspected them, they weren't even real bullets. They were fake and re-pack bullets, unsafe to shoot.

The gun was mis titled, and actually not on the gun roster in Maryland. So I was unable to get it from my local FFL. Luckily they were able to put the gun up on some type of court hearing in Maryland. I purchased a gun in January. I was not able to pick up my gun until August later on that year because I had to wait for all of the red tape.

I said I would never use them again, but I made a stupid mistake and did.

I tried to purchase a Sig 556 rifle off of the site for $1400. Which the seller sold to me with no problem. Only to find out that the gun is banned in Maryland. I contacted the seller, he wouldn't take it back. I contacted gun broker and received zero response. I contacted gun broker on November 27 of 2022 via email because there's no other way to get a hold of them, I finally received a response on January 4 of 2023. They said they assume no responsibility for this and I was on my own.

I asked about the buyer protection plan. Got nothing. You have no guarantees. No protection. No support. And the gun might not even be real.

Gun broker is a fraudulent website. They should be reported to the Better Business Bureau by everyone. I have already done so.

Please do not use this website. They have cost me so much time and money. Stay away!

4/13/2023
I purchased a rifle, paid and submitted FFL immediately. A week went by and no change in the shipping so I messaged the seller with no response a week later. 2 weeks without any communication and not shipping my item seems ridiculous. I'll be purchasing from the shops moving forward.

Update 5/3/2023
Seller finally said "there was a supposed shipping issue" after 3 weeks and that it would be in early week of 4/24. Reached out 4/28 and was told that I would have info by EOD. Nothing and reached again 5/1 with still no response. I just want the rifle or issue a full refund because 5 weeks is REDICULOUS! I run a few businesses and if I did business this way they would all be out of business!

WORST CUSTOMER SERVICE EVER...wait,there is NO CUSTOMER SERVICE.!
Purchased a "Factory New" gun off the site appx. 2-01-22 and when it arrived it was clearly 'USED"...contacting seller did nothing and they finally told me to F*#&-off I was harassing them.
So as per GunBroker site I filed a claim appx. 5 months later...sent all reciepts and info to their claims dept which has insurance up to $400 for damages.
To date,11-29-22 I have heard NOTHING back from GunBroker and there is NO way to contact them again once the claim was submitted...They just keep you hanging...sent them another email 2 weeks ago and again.NOTHING...
I will NEVER buy off their site again...you have no protection.! Way to many scammers on the site,like person I bought from...only accepted USPS Money Orders so cant even file claim with my MC company!
I thought of filing criminal charges due to fact $$ was sent via USPS...but just not worth the hassle.
BAD COMPANY...if something goes wrong your on your own.>!

I have been trying for months to contact technical support with no response. I am not able to list anything for sale on their platform. I have sent images and a detailed explanation of the issue and the steps that I took to troubleshoot the issues and I got nothing.

UPDATE: After months, I finally got through to Gunbroker's tech support through their Facebook page admins. After that, it took about a week to find the issue on their end and fixed it. Upgraded to 2 stars

I ordered 5000 rods of 9mm for 600 bucks. Somehow they ran the info again for another 600 bucks. Which with as much as I shoot I didn't have a problem.

The problem is the next day they called and wanted 250 bucks for refundable shipping insurance. One the is no such as a refundable shipping insurance after checking into it.

2nd no where in there web site mentions this. I told them I wouldn't pay anything till the ammo was delivered and then we we would revisit the insurance.

They have not refunded the money after they said they wouldn't ship without the insurance. I corresponded several times wanting a refund which they have refused to do.

I am talking with the Idaho Attorney General to see what they can do

Don't ever buy from these folks