• Grubhub

Grubhub

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Overview

Grubhub has a rating of 1.13 stars from 4,527 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grubhub most frequently mention customer service, delivery time, and next order problems. Grubhub ranks 157th among Food Delivery sites.

  • Service
    787
  • Value
    734
  • Shipping
    498
  • Returns
    506
  • Quality
    633
Positive reviews (last 12 months): 2.6%
Positive
7
Neutral
1
Negative
266
478
See all photos

What reviewers want you to know

Positive highlights

  • I've always had a positive experience with Grub Hub.
  • It makes delivery so much easier and they have great customer service!

Critical highlights

  • They keep changing the delivery time and after 2 hours, they cancel the order.
  • I own a restaurant business and this is exactly why we will not have third party delivery service.
How would you rate Grubhub?
Top Positive Review

“Seamless by GrubHub”

Cyn C.
2/12/24

After a bad experience with DoorDash with no positive resolution, tried Seamless by GrubHub and had the best experience. So glad there are positive options to food delivery services.

Top Critical Review

“Avoid at all costs”

Ben B.
2/24/24

Want to order food when you're hungry? Want to wait 45 minutes for it, then have the driver mark the order as delivered but never actually deliver? Then use grubhub! Call their customer service number +1 *******878 and get some foreigner to apologize and issue you a refund while you're pissed that you're still hungry. I absolutely LOATHE this garbage company. Use anyone BUT them.

Reviews (4,527)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery time (235) delivery service (296) credit card (169) delivery fee (153) delivery driver (149) grub hub (665) customer service (1133)
Thumbnail of user benb1353
1 review
2 helpful votes
February 24th, 2024

Want to order food when you're hungry? Want to wait 45 minutes for it, then have the driver mark the order as delivered but never actually deliver? Then use grubhub! Call their customer service number +1 *******878 and get some foreigner to apologize and issue you a refund while you're pissed that you're still hungry. I absolutely LOATHE this garbage company. Use anyone BUT them.

Thumbnail of user rachelt215
1 review
80 helpful votes
March 6th, 2020

Two screwed up orders in 24 hours. Wasn't really their fault but they wanted me to pay delivery fee, tip and additional charges to get my missing sandwich delivered. Didn't every get food the second order. After 90 minutes of waiting, the order was cancelled, but they didn't even give us a full refund! I still end up paying them $5? For nothing?!? Don't care how many promo codes they offer me. I'm done with them.

Thumbnail of user monicap103
1 review
13 helpful votes
January 28th, 2019

Worst service in the world, I will never use it again/ Ordered a meal, was told after my card was charged that they couldn't deliver. Received promo code, ordered a second meal and had to pay $8.50 extra - that meal couldn't be delivered. Spoke to management, was told that I could receive a second promo code, but it will be an additional cost for delivery and taxes. Which means after spending on 3 delivery charges, I still won't get my food. Also, the manager hung up in my face; my kids never receive food that I paid for x 2. Grubhub is pure unprofessional and disgusting, even when they don't fulfill their responsibility after taking your money, they still try to charge you. I am just getting started.

Thumbnail of user income.taxes.personal.16
1 review
4 helpful votes
January 16th, 2024

We paced an order from Logan's. Text says delivery 6.15. Driver at and address 20 minutes per app- I called he said food in a warmer bag 3 TIMES he left and went back to same address. I callled again- No answer- sent chat to Help- was told order on the way- wait 10 minutes- and HOUR later NO food. Driver still at that same house. I cancelled order! RIDICULOUS! Horrible service Never use again! I'd not give it a star if there was no stars! See car made 3 times to this house and back.

Products used:
None never got anything

Service
Value
Thumbnail of user arthurl512
1 review
1 helpful vote
February 12th, 2024

Ordered from a restaurant n delivery time kept changing, couldn't pick it up so I cancelled the order and never received my money back. Called multiple times and jus to be told it's under review by a senior specialist, 2 months and have yet to receive my money or any information on the status. They take your money for services they can't deliver and then won't give you your money back. Avoid if need

Thumbnail of user howardm429
1 review
4 helpful votes
December 29th, 2023

I ordered food from two different locations. Once was cancelled last minute. Second time it was delayed & items were never delivered. Driver submitted a picture on what it looked like it was a sidewalk in the middle of Mordor. There's no rating system on their drivers for a reason. They refunded me the whole amount, nonetheless the company's culture & commitment to bring quality service reflects on the professionalism & dedication from their drivers. I'm cancelling my membership with them.

Service
Value
Quality
Thumbnail of user adrianr322
1 review
3 helpful votes
January 9th, 2024

First time using GrubHub driver picked up my food and delivered it to an unknown location took a picture sent it to me said delivery complete
Hopefully someone is enjoying the lunch I purchased otherwise in the next one or two days it's going to get really fishy in that room.
Won't be using GrubHub anymore moving to doordash

Adrian Robert

Service
Shipping
Returns
Quality
Thumbnail of user sandraf1794
1 review
3 helpful votes
January 12th, 2024

Grubhub should change their name to Grab- Bag. These people will collect your money and don't deliver, then when you notify the company, they'll tell you that you'll have to pay for another order, basically telling you to put your neck on the block for them to chop it a second time. Therefore, I sincerely urge you to use other options.

Thumbnail of user erikd61
1 review
23 helpful votes
March 29th, 2020

GrubHub consistently has deals of "free delivery" or get X off a delivery. However, they don't actually follow through. You input the code they email you, and they say you cannot redeem it. Or, their site will say "free delivery with an X purchase." When you read the find print, there are not restrictions. But, wen you go to check out, they are charging you for delivery and a service fee. So an order originally costing $12-$15, now costs $30! Not worth it.

Thumbnail of user jpatrone48
1 review
5 helpful votes
December 23rd, 2023

Long story short don't use this app. The service is horrible and they don't care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it's freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can't do anything about it. I paid $10 in fees as the order was small with tip. That's how I got treated. The only reason why I used them is it's the only app this store uses-NEVER AGAIN.

Tip for consumers:
Long story short don’t use this app. The service is horrible and they don’t care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it’s freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can’t do anything about it. I paid $10 in fees as the order was small with tip. That’s how I got treated. The only reason why I used them is it’s the only app this sto

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user soulsiss
1 review
6 helpful votes
September 9th, 2022
Verified purchase

I ordered food for my husband who was on a job. We tracked and waited about an hour then my husband called almost 2 hours later. I thought he was going to say how much he enjoyed the food. Instead he told me he is still waiting. I checked the tracking and they said "delivered". I contacted them and they had no idea where the food was even though the tracking said delivered. My money was refunded but my husband was still hungry. Not cool. I gave a 2 star just based on the quick response in the chat.

Thumbnail of user davidr6792
2 reviews
8 helpful votes
January 4th, 2024

Run away from Grubhub. These idiots should be shut down and put out of business. They deliver late on 90% of all my orders. Food is nasty and cold. Delivery drivers can't follow simple directions. I don't care if this membership is part of my Walmart Plus free promotion. It's not worth the aggravation.
My advice...try alternate delivery apps like Doordash or pick up your own food at the restaurant. Trust me, you will thank me later.

Thumbnail of user soniaf147
1 review
2 helpful votes
February 6th, 2024
Verified purchase

Grubhub driver put our food on the dirty porch twice instead of handing it to me. The second time it was snowing and he sat it on the snowy porch. I reached out asking him to hand it to me but he wouldn't. I told him to take the food back and he cursed me and called me ungrateful. Complained to Grubhub both twice and had our ringbell video as evidence but I got the feeling they didn't care either way. This is the food industry and I found it disgusting. We no longer use food delivery services.

Products used:
Restaurant order

Service
Thumbnail of user kennethn518
1 review
1 helpful vote
January 23rd, 2024

I suggest you pick a different provider. The quality control and standards for this company are horrendous. It's extremely rare that they get an order right or deliver on time (like 1 out of 10). They frequently miss items, deliver late, leave out condiments or utensils, or just never show up at all. I think it will be the first of the many food delivery companies to go out of business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cync14
2 reviews
0 helpful votes
February 12th, 2024

After a bad experience with DoorDash with no positive resolution, tried Seamless by GrubHub and had the best experience. So glad there are positive options to food delivery services.

Products used:
Food

Service
Value
Quality
Thumbnail of user ryuk1
1 review
15 helpful votes
July 16th, 2021

Food was delivered to wrong address, I called the restaurant they barely spoke English, they refused to do a corrective action, they refuse to remove trash and would not take care of a bad customer experience.! Whether it was through GrubHub or not they should feel responsible for the fact that they prepared the food! Now I have trash in the hall that is rotting and attracting bugs I refuse to pay for somebody else's trash! Who pays $37 for a kid's meal to start with!

Tip for consumers:
Corrective action for mistake deliveries

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user thealiciabowman
1 review
2 helpful votes
January 20th, 2024

I have screenshots of my conversation with one of their bots and they literally said there is NOTHING they can do about the order that grubhub canceled TWICE within 30min of each other because Grubhub listed the WRONG menu items that weren't even available. So they were completely wrong yet nothing was done about it. Use uber eats or literally ANY other food delivery site!

Products used:
Food

Service
Value
Quality
Thumbnail of user barbarar773
1 review
5 helpful votes
April 3rd, 2020

Had a horrible driver. Real smart $#*!! Hour and 1/2 late. Left the food outside our door but never let me know. Offered us a whopping $3.00 off but no way to offer the 16 digit code. When I went on chat the guy Austin had no clue. We are done and will check other food delivery services going forward!

Thumbnail of user dashurf
9 reviews
10 helpful votes
May 12th, 2023

I used Grubhub, consistently, for some months. In a nutshell, the orders were always late and, usually, I had to end up reheating food once delivered.

Problem: Drivers pick-up too many orders and results in constant delays. I've, actually, ordered food that was 1 to 2 miles from my residence. Then, watched - via the location app - see the driver go to 1 or 2 other, wait for minutes for another order. Finally, rather than deliver my order, as my place is closer, they go another 4 to 5 miles away to deliver that order, then drive all the way back to my place. Again, the order late and food near cold.

Needless to say - I've deleted my subscription and will not be using this company ever.

The only positive aspect of the company is it, really, has a very good customer service.

Service
Value
Quality
Thumbnail of user judys1833
1 review
0 helpful votes
January 15th, 2024

Ordered a pizza and chicken wings and told one driver was picking up. Then received message another driver picking up. Second driver called and said she was there and someone picked up order. Then received call from Grub hub that they made a mistake and all was cancelled. I told them would it not be easier to have the driver there to bring order. She said no have to cancel all. Driver texted me that she has never heard of such a thing. Even gave extra tip to driver. No credit has been given to my paypal with money for mistake. CANCELLING GRUB HUB and making supper for my family.

Thumbnail of user jackiec745
1 review
1 helpful vote
December 13th, 2023

I have had no other issues with delivery companies, but GrubHub is perhaps one of the worst. Most drivers there are probably working as a means to pay off bills or a second job, as I don't see why anyone would want to willingly work there, but please do a better job at, you know, your job. If you deliver to a wrong unit, please pick up the phone or answer when I ask about where my food went. Maybe you're $#*!ed or have mentally challenged issues, whatever. But you can probably see or hear :). Anyway, have a super great night.

Service
Thumbnail of user justins636
1 review
25 helpful votes
September 3rd, 2020

Ridiculously unreliable and overpriced. Often will just wait an hour or more and spontaneous cancel orders - will keep the money for several days, just not deliver any food. Can rack up delivery fees of seven or eight dollars with no driver gratuity. Customer service is a joke - it's a crappy call center that doesn't have native English speakers. Makes DoorDash seem like Herman Miller in terms of customer service. Total garbage.

Thumbnail of user rayh608
1 review
5 helpful votes
July 25th, 2023

I ordered pizza. Promised within 45 min. 90 min later says order is delivered but not to my address. Unable to get ahold of driver. Took 30 min to get a rep and didn't care about the 2 hour wait or that there was no way to get ahold of driver or a live person. Offered nothing for this other than refund and didn't care about any of these issues even after talking to a supervisor. Worst company ever.
Will delete app and never use again

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucyn75
1 review
0 helpful votes
September 17th, 2020

Due to mix up in the system my food showed up on the wrong day. They were graceful enough to cancel and issue a refund. You have proved to me(and hopefully others reading this) that you resolve issues when they arise. It's easy to be nice when things are going according to plan, but how you handle problems sets the bar.
Today was my third order and I will go through you each time, guaranteed.

FYI Eight homeless people in North Dallas enjoyed the meals that were incorrectly sent.

Way to GO!

Lucy
Coppell, TX

Thumbnail of user kristia76
5 reviews
19 helpful votes
August 27th, 2022
Verified purchase

App says "Hand the food to me." Drivers dump at gate. Never ring bell. Food gets cold. Refunds not processed. Customer service promises action - nothing. Bank statements and gift cards never credited with refunds. Don't tip a driver until AFTER you get the order. Despite generous tips up front, drivers leave food outside.

Tip for consumers:
Do not use.

Products used:
Food inedible

Service
Value
Shipping
Returns
Quality

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GubHub offers food delivery from local restaurants.

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1.1
4,527 reviews
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