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  • Go Tickets UK

Overview

Go Tickets UK has a rating of 1.82 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Go Tickets UK most frequently mention action fraud, credit card, and phone number problems. Go Tickets UK ranks 372nd among Tickets sites.

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  • Returns
    2
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What reviewers want you to know

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Critical highlights

  • Please report your experience and losses to Action Fraud UK website and speak to advisor or fill in on line report.
How would you rate Go Tickets UK?
Top Positive Review

“U2 tickets”

Michael F.
7/11/17

As alot of other people I booked u2 tickets for 8/7/17 for my son & me, & waited for the tickets to arrive, & as we all know they never did, what pisses me off is We've missed out on a once in a lifetime experience that we can never get back, we were both really looking forward to. Would like to say how impressed I was with HSBC for crediting my account, within a day of reporting, even though I thought I might struggle, as id paid with a debit card, cheers, but dosent make up for what we've missed out on

Top Critical Review

“Tickets no show!”

Jacqueline H.
6/23/17

Booked with them 5 months ago, received confirmation and seat allocation, everything looked fine. When I chased up the tickets last month I received a prompt email response telling me they would be dispatched 10-14 days prior to the event. Today, however, the web site and phone lines are closed and no sign of cliff Richard tickets for next weekend. Scammed by a shameless company. Even their sales lines are dead now!

Reviews (176)

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action fraud (12)
Thumbnail of user jacquelineh45
1 review
2 helpful votes
June 23rd, 2017

Booked with them 5 months ago, received confirmation and seat allocation, everything looked fine.
When I chased up the tickets last month I received a prompt email response telling me they would be dispatched 10-14 days prior to the event. Today, however, the web site and phone lines are closed and no sign of cliff Richard tickets for next weekend.
Scammed by a shameless company. Even their sales lines are dead now!

Thumbnail of user peterh203
2 reviews
3 helpful votes
June 13th, 2017

Tickets not received.
3 emails and phone calls yesterday.
No response.
I suspected they have ceased trading.
Today noted website pulled.
This is my first and last experience of paying for event tickets online.
Total cost £405 fortunately i paid by credit card, so hopefully i can make a claim for this loss.
Go tickets uk is a limited company so no claim with them.
They were still trading yesterday taking your money.
Be Aware when buying event tickets online!

Thumbnail of user carlosr68
1 review
1 helpful vote
May 29th, 2017

I got my tickets for Robbie Williams back in December... after a couple of messages last week about my tickets will be posted on the 26th. I woke up this morning with the message that I will get a refund. No explanation... no previous contact no offer for other option.

I had to cancel 2 weeding shoot on the last couple of weeks because of that. That means lot of money I have lost.

Don´t buy anything from them...

Im thinking to person my self tomorrow on the main office in Manchester.

Tip for consumers:
Don´t buy anything from them

Service
Value
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Thumbnail of user danielc202
1 review
2 helpful votes
July 3rd, 2017

I bought 2 Tickets for Linkin Park as a birthday present to a friend for tonight at the o2, £162.00 when they hadn't turned up this morning I tried contacting them to find there offices were closed & since found out that the same amount was with drawn just after by a company called "Kin Payment" (A. B. C. AGRICULTURAL BANK of CHINA) & there's nothing I can do about it. Hope someone finds them & gives them what they deserve & that none of you get done by these FRAUDSTERS

Thumbnail of user rachelh114
1 review
4 helpful votes
July 3rd, 2017

Very convincing like everyone else I got scammed, this time for U2 Tickets with Noel Gallagher supporting for this Sunday night, spent £283 on what was going to be the perfect 40th birthday present for my husband until now when I've tried to chase up where the tickets are. Police and Bank informed but that don't make the fact he's not going to see his idol for his 40th birthday. Devastated.

Thumbnail of user nickyr13
1 review
6 helpful votes
May 30th, 2017

Was informed yesterday that my tickets I bought for my boyfriend Christmas present in November were no longer available... how disgusting giving a few days notice... 7 to 10 day refund policy... this company should be closed down. They have held our money in there bank account for 7 months. Nice little earner! Luckily we found new tickets closer and cheaper no thanks to them

Thumbnail of user grants29
1 review
1 helpful vote
June 8th, 2017

It appears that this company are not doing there job. I ordered tickets for Robbie Williams in June and booked them in November last yearn £82 for one standing ticket. They sent me and email and text saying not enough tickets from supplier. Now awaiting a refund 7 to 10 working days. Which runs out next Tuesday. I will report to watchdog and we all should and the police.

Thumbnail of user miat14
1 review
1 helpful vote
May 29th, 2017

Hi I reported go tickets uk last year to the action fraud line because I'd paid £145 for Robbie Williams tickets which I never received. Today I received a letter saying it is now in the hands of the metropolitan police. They are being investigated and all their sites have been closed down i know i wont get my money back but at least they won't be able to rip anyone else off

Thumbnail of user mikeyp2
1 review
1 helpful vote
June 13th, 2017

No G N R tickets and show is in 3 days. Gone past the point of being worried straight to upset. Not only did i pay £450 as i wanted golden circle BUT they have been my favorite band since i can remember and its a dream i never thought was going to come true. Now im starting to think the dream has been crushed! PLEASE HELP ANYONE! Any info about how to get tickets or/refund

Thumbnail of user louiset29
1 review
1 helpful vote
June 2nd, 2017

Exactly same thing happened to me. My husband booked and paid for tickets in January. Confirmed in February and told will get week before. However received email to say no tickets and refunded. I have been in touch with company but not very helpful. They are still selling tickets for same area my were. Won't use again and going to complain until get tickets. It was for my birthday to.

Thumbnail of user mrg24
1 review
0 helpful votes
June 12th, 2017

Happy to take nearly £300 for 2 guns n roses tickets for June 16th. Tell you you'll have 10-14 days before. Text you to say they'll be delayed 11 days before then ignore e mails, messages, tweets and when you ring at 1pm on a Monday your told the office is closed ring during office hours. MON-Fri 10-6 by all accounts. Lying thieving pathetic excuse of a "company". Everywhere I can complain I wiil. Total crap!

Thumbnail of user theos14
1 review
2 helpful votes
June 4th, 2017

Yep same as many
Booked and paid for in November for Robbie Williams at St Mary's Southampton.
Got Texts one week before saying there was a delay in sending out tickets. Only for them to send an email on Sunday to say they will be issuing a refund as tickets are over subscribed. (Oh yea really). Who's sending the emails, as there is no one in their offices until Monday 10.00am
Anyway avoid Go Tickets at all costs guys.

Thumbnail of user lizc47
1 review
0 helpful votes
June 13th, 2017

No tickets for Cliff Concert June 2017. Very sad as special occasion. Found out they are a scam. I believe at last the authorities have been able to take down their website. Look at their Facebook page. Disgusting that it had been allowed to go on for such a long time and cause a lot of suffering and disappointment

Thumbnail of user natalieh48
1 review
0 helpful votes
June 13th, 2017

Still no tickets the webpage has been pulled the email address bounces back and cant get hold on the phone and judging by the reviews on here I wont be receiving them either. I have contacted the police and also my bank who will only be able to look into this after the date of the concert which is next week. I WILL make sure I get a refund one way or another. Totally learnt my lesson will only be using ticketmaster from now on!

Thumbnail of user peterc183
1 review
1 helpful vote
July 2nd, 2017

Just found out that this GoTickets company (ARSEHOLES) are a fraud and I have already paid $AUD160 for my ticket and was wondering why I had not received delivery as yet. I TRIED TO SEND THEM AN EMAIL & IT BOUNCED BACK SAYING IT WAS NOT FOUND! I leave Australia tomorrow and also have already booked/paid for my return train & accommodation to travel from London to Birmingham on the day! WHAT THE $#*!, I AM SO $#*!ING PISSED OFF!
What do I do next?

Thumbnail of user seanp52
1 review
3 helpful votes
June 1st, 2017

Like lots of other people I ordered and paid for Robbie Williams tickets months ago, received a text message informing me the postage of the tickets had been delayed but not to worry they would be posted the following week, then 4 days before the concert I received an email saying they had been over subscribed and would refund my money in 10 days, absolutely disgraceful my money has been sat in there bank account for months! I would give them a zero if I could

Thumbnail of user janeb134
1 review
3 helpful votes
July 23rd, 2017

Yep Same happened to me. 2 tickets to see Goldfrapp Somerset House £324. After numerous phone calls and rejected emails and reading these reviews I had to excepted I'd been conned. Really upsetting to get ripped off and powerless to do anything about it. Why are google not stopping this site. What do we have to do to take action?

Tip for consumers:
Dont use this site

Thumbnail of user peteb43
1 review
2 helpful votes
June 13th, 2017

I paid £273 to see Guns n Roses this Friday. Tickets haven't arrived. Have sent numerous emails with no replies. Phone on permanent answer machine saying office closed. Website and office email addresses have been pulled today. This clearly isn't a going out of business issue. It is fraud. Comments on here very helpful re reporting to Police. Person I dealt with at Go Tickets was Vanessa Porter (Customer Care Team!). Is she part of the scam? Can anyone throw any light? Good luck everybody in bringing these b*stards to task.

Thumbnail of user ronh113
1 review
7 helpful votes
June 27th, 2017

Booked tickets for Robbie Williams show of 03 June 2017, paid £243.00 for two tickets. Informed on 29 May 2017 that the tickets were cancelled due to overbooking, and that a full refund would be made. To date no refund. Have contacted the said company on their landline, *******5364, and their email-addresses: *******@goticketsuk.com and *******@goticketsuk.com. All emails returned as undeliverable and phone lines unavailable.

Thumbnail of user jackies88
1 review
0 helpful votes
June 14th, 2017

Robbie williams, I brought as Christmas present for my husband, one week to go before the event and no tickets, phone lines and web site are down and cannot get hold of anyone. Very disappointed. It's fraud

Thumbnail of user lynnt32
1 review
3 helpful votes
June 22nd, 2017

I've fallen victim to this site to for Bananarama tickets for concert in November 17. Thankfully credit card I paid on will sort but not until after the concert date has past even though their website dosnt exist anymore. Sickening isn't it. There should be a 0 star option by the way!

Thumbnail of user hazelt10
1 review
4 helpful votes
June 21st, 2017

I ordered tickets for Cliff Richard concert and at the time the staff at Go Tickets were very helpful, finding me an end of row seat. They emailed me the receipt and verbally gave me the seat numbers and said tickets would be sent out. I still do not have tickets and when I tried to Email and/or phone it does not exist! I have now reported this company to Action Fraud. I am going to hunt down the MD whose name is VALBONA GJOKA and apparently is still trading

Thumbnail of user cheryle40
1 review
3 helpful votes
June 21st, 2017

Bought Robbie Williams tickets last November for June 3rd Manchester. Was told a week b4 event we should get refund cuz of over subscribed tickets. Needless to say I had to contact my bank to get dispute for my refund. These people take money fraudulently. No intention of sending tickets. Next time will use reputable company.

Thumbnail of user samanthab91
1 review
2 helpful votes
June 28th, 2017

I purchased Cliff Richard Tickets for my mums 80th Birthday, no tickets arrived and i cant get hold of the company! I am so angry!
According to companies house they are still trading... although they aren't as you cant get hold of them. When i phoned yesterday, it was an answer phone message, now its option 1 for sales 2 for customer services... but still can't speak to anyone

Thumbnail of user michaelf226
1 review
1 helpful vote
July 11th, 2017

As alot of other people I booked u2 tickets for 8/7/17 for my son & me, & waited for the tickets to arrive, & as we all know they never did, what pisses me off is We've missed out on a once in a lifetime experience that we can never get back, we were both really looking forward to. Would like to say how impressed I was with HSBC for crediting my account, within a day of reporting, even though I thought I might struggle, as id paid with a debit card, cheers, but dosent make up for what we've missed out on

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From the business

Go Tickets UK, EU & USA is one of the world’s leading ticket brokers, selling millions of tickets, for various events around the globe year on year at affordable prices.

Business History

We have partnered and are affiliated with some of the leading world class hospitality and events companies around the globe, which have given us direct access to primary market tickets. The partnership not only provides us with access to obtaining tickets to leading artists and promoters but enables us to offer top quality seats in some of the major venues. You can place your order with a peace of mind that our ticket pricing model does not follows others in this industry with the intent of selling tickets at exorbitant prices.

Company Representative

Thumbnail of user michaeld201
Margaret W.
Sales Team

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