GoodRx has a rating of 2.17 stars from 602 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoodRx most frequently mention customer service, coupon price, and discount card problems. GoodRx ranks 357th among Coupons sites.
This company responds to reviews on average within 3 days
No positive highlights yet
Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!
To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!
To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!
This scam site, probably out of India, cited me a price for a medication of $89. When they said "order the prescription" at any number of pharmacies, they said the price is normally $******* but they "discounted" it to $*******! Are they kidding? Are they for real? No one pays $******* for a medication. I told them I wasn't buying a car, cancelled my membership and demanded my money back from their "care team." They refunded the money but they are complete scam artists. Don't give them ANY credit card information! These people are crazy with their phony coupons. Avoid them at all costs.
Coupon was not the price indicated paid more! False advertisement! Pharmacist mentioned that happens a lot.
Products used:
Medicine
Hi there Nicole, the price you see on the coupon is the price you should expect to pay. Please give us a call so we may investigate this discrepancy. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
This company has completely sketchy and non transparent business practices, I have just spent 2 days trying to get a coupon honored at my local Walgreens (despite the epic misdirection from Good Rx trying to assert this is a problem with matching the coupon to the pharmacy to the 'exact prescription') when i managed to speak to the Walgreens manager they proceeded to tell me this is a constant problem with Good Rx, they have misleading coupons which absolutely do not need to be honored by the pharmacy and they use any number of litigious and small print carve outs. I am disgusted. Having paid $49 for a prescription itself (and then being told they could only prescribe a 20g not a 90g as requested - clearly to force repeat visits and $49 payments) I now cannot even get the coupon honored. And don't bother trying to get anyone on the phone to complain about the service, they carefully construct their site and contact options to only have IM chat windows (with no live service) and likely these bots just repeat endless cycle of 'check your coupon'. Its infuriating and appalling. AVOID these people.
Hello Sue, we apologize for your negative GoodRx experience. We'd be happy to provide you with assistance while you're at the pharmacy, please give us a call! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
We would be happy to look into your GoodRx Care appointments or issue a refund as a part of out 100% Satisfaction Guarantee. For GoodRx Care assistance please reach out to us via our message center, so our team can provide you with assistance. https://goodrx.co/3R1EDOp Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.
I was very skeptical about this in the beginning. The wife and I lost our insurance, so we thought we would give it a try because we needed a discount on our meds while waiting for the new insurance to kick in. To my surprise, I saved just over $250 on one medication by comparing prices at different pharmacies. It definitely saves a considerable amount of money when you don't have insurance. I would recommend this for anyone who doesn't have insurance. I never give 5 stars, nothing is perfect.
Way to be your own advocate and finding savings for you and your wife, Gary! We're are very happy to hear we were able to help you save.
As of 1/1/2024 they are not accepted at the CVS I just went to. Even though they claimed they had my medication there for $118 via GoodRx this was not the case. CVS wanted to charge $279 - sorry not going to pay that.
Hi there Bryan, we would like to apologize for the difficulties while at the pharmacy. Please give us a call so we may provide you with assistance, our team would be happy to speak with the pharmacy on your behalf! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
Sildenafil- 50mg, 30 tablets $12.26...i used Roman, Lemonaide, Myfriday plan and didnt realize how ripped off i was getting. From $100+ to $12.26. Amazing
Room for improvement - update pharmacy list on website, to eliminate
the ones that do not participate.
4.75 rating
Tip for consumers:
the less than $13 price blows away all other Viagra rip-off websites
ROMAN
LEMONAIDE
HIMS
MYFRIDAYPLAN
Products used:
sildenafil 5o mg so pills
Hi there Brian, we think it's great you were able to find prescription savings with GoodRx! However, if a pharmacy is listed on our site they should be accepting GoodRx coupons. If this is not the case please give us a call, we'd be happy to help! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
I setup an appointment for a medication I have been prescribed by my primary health doctor in the past. Thought I could save myself a Dr visit. Explained my symptoms and within 30 seconds for a reply that I should just go to my primary physician. It was clearly a copy pasted message. After that got no response until the next day someone telling me they were sorry. Terrible experience, do not waste your time or money
Products used:
None
We're sorry to hear that your GoodRx Care appointment wasn't the best, Edwin. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through your GoodRx Care account, and we’ll be more than happy to help.
Good Rx shows prices offered by pharmacys that they will not honor. I have tried using Good Rx 3 time in the past couple years. The latest one today at Raleys. Good Rx had a price and coupon number but Raleys said thier company policy will not let them sell that drug at Good Rx prices. Why would Good Rx show a drug listed at a certain price at one pharmacy when they have no way of knowing what the pharmacy will charge you. This is false advertising in my opinion and very misleading. I will not waist any more of my time with Good Rx. SCAMMM
Hello Michael, the price you see on your GoodRx coupon is the price you should expect to pay. If you are ever charged more please give us a call; we'd be happy to speak with the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
I took advantage of Goodrx after being dropped from my parents' insurance. I have the Gold Rx plan. My only criticism is I pay monthly for the GoodRx plan, but when I need a telehealth appointment, I have to pay $19 for the consultation. I wish gold rx users didn't have to pay the $19 and just got free consults and discounted meds. All in all, it's helped me stay healthy and is relatively fast in responses and prescriptions. I highly recommend.
We appreciate your kind words and feedback, Krishana!
They'll take advantage of you any way they can...they advertise one price on Google search, in my case 30pills for $18.70. Then you go through very unclear process of answering few questions and all of a sudden I'm already charged $49 - just for automatic chat. Then I pick up my prescription and it's another $48 for 12 pills. Nurses on the chat have no idea about pills quantity and dosages.
In short what I thought would be convenient way to get around 36 pills of my medication for around $20 according to their advertising turned into 12 pills worth $97...
Never again!
We're sorry you've had a negative experience with GoodRx Care, Tomasz; we would like to investigate this further. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.
I got the gold subscription and decided to do an online medication refill since I need it bad since I'm working nights for a month. Asked me about my symptoms and didn't ask anything eles she went straight to me having to go to er or urgent care. I've gone before for blood pressure and I don't feel anything. So I ended wasting money on top of not getting my prescription refilled when I really needed it.
We’re really sorry to hear that your GoodRx Care experience was not the best, Jose. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through our message center and we'll be more than happy to help.
Signed up for GoodRx gold at $9.99/mo and Gold home delivery of prescription for $12.40. $2.40 more the Walmart, but no waiting in line so worth it. Last thru 3 automatic refills then without notice billed $86.40 for same meds. If you go to pharmacy you can decline prescription if too expensive. GoodRx charges beforehand, so no opportunity to decline. Moving to Amazon.
We understand your frustration and confusion, Carl, and would be happy to look into this. Please give us a call so we may begin our investigation. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
A doctor asks me a stupid question even though I did provide an answer in my initial questionnaire and because of that they were taking forever to get back to me when I needed help right away! This is a fraud where they take advantage of your money and time, because you have to pay upfront, when you desperately need help. It is a message system, not a real time chat so you have to wait until a doctor responses to you. It is a total disaster. Do not use them and waste your money.
Tip for consumers:
Do not use this site. It is a fraud.
We understand your frustrations and appreciate your patience, Jessica! We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. As you know our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.
This would've been my third year using GoodRx. Ive had nothing but problems every time I use them. I've had this prescription prescribed to me by THEM the last two years. Mind you I've been on this medication for 8 years. I've had migraines my whole life and more from my concussions. I see a neurologist for that. Never EVER did they say I can't take my medicine due to migraines. GoodRx randomly decided they couldn't give me my prescription because "I get migraines." Such a long process for absolutely nothing but stress. Let alone the endless loop I had working with customer service. Horrible. I will never use them again.
Products used:
GoodRx App for medication refill.
We're sorry you had a negative experience with GoodRx Care, Jewels. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We have reached out via SiteJabber for more information so that we may find your appointment in our system. Please reply to that request iwth your full name and the email address used for your appointment, so we may begin our investigation as soon as possible.
Went to Walmart and showed them the goodrx email I'd gotten for my rx for $12, which they noted in my rx record but they were out of stock, so come back tomorrow. I did and they were still out for another day, but they filled half the rx and charged me $20! More than double the price quoted! Pharmacist said they weren't obligated to pay the goodrx price. What?! Other pharmacies were listed but i told my dr the Walmart pharmacy because of the lower price. How are we expected to know which pharmacy is actually going to honor the goodrx price, while we're still in the drs office?! So now i have to deal with the hassle of somehow switching half of a rx to another pharmacy that will hopefully actually honor the price. But it's a crap shoot.
The price you see online is the price you should expect to pay Keith. Please give us a call so we may investigate this further; we'd be happy to speak with the pharmacy on your behalf! We can be reached at 888-799-2553. Monday through Sunday from 6am to 9pm CT.
I made an appointment with GoodRx care and had an appointment with Ashley Calta. Ashley is the worst kind of nurse, where she completely ignored the information I provided and maliciously ended the meeting in blatant violation of NV law. She actively committed wire fraud and medical malpractice during the call and refused to prescribe the medication I needed as part of a routine refill after moving states. She acted with direct malice in making an inaccurate diagnosis to prevent me from receiving my medication. Ms. Calta is a horrible nurse and a horrible person. I would certainly not advise using GoodRx Care.
We're sorry to hear that you did not have a positive experience during your GoodRx Care visit, Brian. Per your request, we have issued a refund for the full amount of the visit -- it may take 5-10 business days to reflect in your account. While we cannot comment on your specific course of treatment in such a forum due to privacy concerns, know that we take customer satisfaction very seriously. The providers on GoodRx Care adhere to acceptable standards of professional care and judgment when it comes to treating patients, and, ultimately, not all conditions/refills can be issued depending on the circumstances and the healthcare professional's judgment.
Billing issue. GoodRx charged my account $5.99 for a gold membership after it was cancelled a week prior. Bad business!
Hi Laura! We are sorry you were billed after the cancellation, we'd be happy to help get that refunded for you. Please give us a call at 855-487-0694 so we can get that issue resolved for you.
The prices are not that accurate and people get so upset at the pharmacy staff whom have nothing to do with the prices.
Hello! The prices you see online are the prices you should expect to pay; if you ever notice a price discrepancy, please give us a call. We'd be happy to speak with the pharmacy on your behalf. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.
4-2-days,I tried to use their site.I gave up, went to another site, got my script that was badly needed within and hour. It seems that Good RX has a cut off of age when treating you.If your insurance is Medicare & a supplementary, under the bus you go! Should change their name, hardly good at all,,,,,This was for online medical help...
Tip for consumers:
Forget Good RX onsite medical for doctor, if you're over 65 they don't want to know you.
Products used:
I went to another Onsite Doctor to get my script.
We’re terribly sorry to hear that your GoodRx Care experience was not the best Rachelle. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center and we'll be more than happy to help.
I was charged one price and goodrx claimed it was going to be another. I had to pay the higher price goodrx is POINTLESS!
Oh no! Please give our GoodRx support team a call at 888-799-2553, so they can contact the pharmacy regarding the price discrepancy. They're available Mon-Sun, from 6 AM to 9 PM CT.
Title says it all—go here if you want an automated response system that ensures you won't speak to anyone, they'll prescribe something you mentioned you don't like to take, then they'll mark it case closed without looking at any of your messages asking for help. It's been 2 hours and I still have no relief because I've been prescribed something that doesn't work for me. The best part? You pay upfront for this "service".
Tip for consumers:
Don’t trust
Products used:
Nothing!
Hello Chelsea, We are truly sorry to hear about the difficulties you experienced with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Feel free to give us a call at 415-237-1378 and we'll be happy to help.
Said my old account was closed so I opened a new one, but they continued to double charge me over a year on both accounts. Wouldn't refund only but 6 months when goodrx said my account was closed. Now I still paid for over another 6 months for an account the goodrx was closed. Good rx gold doesn't even give the cheapest price compared to other rx coupons.
I highly do not recommend. Find another rx discount company.
Thank you for bringing this to our attention Lainie, we would like to apologize for any frustration this has caused. We will be looking into our processes and your feedback is highly valued in that conversation.
They are legit, I thought that having no esurancenecneednce would be bul$#*!ueurcnance but its all goodie in the god damn hoodie velvlt. VELT i sell so many drugs more because of them CXO CXO cozoaci iniewen i got you bro $#*! yeah
I own 2 pharmacies, I understand the pricing of generic medications. If Good RX is saving you tons of money (which it may) you need to find a new pharmacy that isn't ripping you off. Look for independently owned stores. They have the power to change prices and are usually going to give you a fair price and not charge you $150 over the cost of the med, which is what happens when you see a big price drop from Good Rx. Why not find a pharmacy that will give you a fair price from the start? I'd love to hear from you, I'll give you a quote and let you know my cost of the med your inquiring about so you can get an idea of what a good price is. I'm tired of these stupid games.
Thanks for the feedback.
***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***
***We have amazing customer care service professionals waiting to help - just email help@goodrx.com and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***
We're really terribly sorry to hear that your GoodRx Care experience was not the best Steven. Our service is limited to certain prescriptions we are able to fill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy discuss your appointment. Please send us a message through your GoodRx Care account, and we'll be more than happy to help. https://goodrx.co/3R1EDOp