GolfNow has a rating of 1.35 stars from 484 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GolfNow most frequently mention tee time, customer service, and hot deal problems. GolfNow ranks 65th among Golf Other sites.
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If everything goes as planned GolfNow is 5 stars. If it rains bit the course is open you will get no refund. I have a ton of points but can't figure out how to use them. But overall I like GolfNow I personally have seen no problem with the company
No customer service. They charge your card if a tee time is already taken. Then you have to scramble to get connected with them
No customer service. They charge your card if a tee time is already taken. Then you have to scramble to get connected with them
If you try to call Golf Now you will find it nearly impossible to find their number. If you do find it and call them you will find the most ignorant, ill-informed customer service people you will ever encounter. They charged me $129.00 for a "no-show" then argued with me about how many golfers were in my foursome. They (wrongly) insisted we were a threesome. Sheeeesh! My advice to everyone is to skip Golf Now and book directly through the pro shops.
I canceled a golf time because of cold weather and wind and rescheduled at same course 2 days later. System canceled and then rebooked the same time instead of 2 days later. GN customer service is now making me prove I did not play. I have been with GN for 5 years and the customer service has always been terrible. The first customer service girl admitted there is a problem with their system. This is not about the $ it's the principle. GN needs to fix their on line booking system and improve customer service.
Products used:
Golfnow VIP
I gifted someone a $100 gift card thinking they can enjoy a round of golf on me, reservation made gets to course no tee time available no payment history and does not include 18hole game or cart. I called customer service at GN was disconnected Twice, finally i get someone to help just to tell me they do not refund!
I am a disabled Traumatic brain injury survivor with occipital neuralgia and a frontal lobe injury. I have limited funds. My service animal got diagnosed with cancer the day I was supposed to play a extremely expensive course and I called the course and explained what happened and they told me of course they would refund. After a few minutes she said because this tee time was booked through Golf Now I will need to transfer sure no problem. As soon as I'm transfered the customer service experience went way downhill I spoke with a rude representative that said I was out of their refund policy and too bad, I asked to speak with her manager and was told he would call me back, and that never happened and she disconnected the call and no call back. They ripped me off for $173.85 and being disabled I have limited funds this was my birthday present to myself and I lost it and my service dog both in the same day. Great company wonderful policies.
Products used:
Nothing
Found Tee times at Atlantis and their web site took me to golf town to book. Seemed like I was booking then web page disappeared with no indication if it was booked or not. No reservation # sent. Decided I better try again and this time success. They booked me twice even though only one reservation had a reference #. Finally got a hold of them and the lady was more worried about making update all kinds of personal info rather than cancelling the time as asked. Then she made me temp password and was getting errors that their servers were busy and couldn't log me in. Then she tried. I was then starting to get upset that this was taking so long although did not swear or belittle her and she finally hung up. Thats service. They have no problem taking your money. Hope the golf course makes this right but stay away from using this app the position themselves as a tech company but the tech dont work. Whatever happened to calling a golf course to get a tee time. Why does it have to be a call center and some lady that doesn't know tech forcing you to give private information to her. How do I know they are protecting my personal data?
If you book using them and don't or cannot cancel or modify within 24 hours, they will try really hard to charge the FULL amount because of their cancellation policy. Had booked 4 some and only 2 were able to join which was outside that 24 hour time frame. This is not uncommon as things do come up in the world preventing players from joining. The course will not issue a refund directly when you show up to play and you have to call Golf Now to get a refund. It takes forever because they must call the course to confirm the tee time while you're on hold to verify how many players showed up and try to upsell you a bogus membership. WIll never use them again
Tried to cancel golf round after morning a day before golf round, within 22 hrs of round rejected my refund I will never use golf now again, call the course and get a better price anyway Rob
I was given a gift card for my birthday. Golf now will not honor the card. I provided them the card number but they say I need a pin. They want me to go to the people that gave me the card and provide their name, email, purchase date and amount so they issue me a PIN number. I am embarrassed to go to my friends and ask for all this information. I have never heard of any other company that has gift cards, handle them this way. I feel ripped off!
I called to modify a reservation. I was connected to a representative and got connected within 30 second. I called back a second time, was connected to a representative. Spoke for about 4 minutes, she needed to put me on hold. I was on hold for 10 minutes and the call was disconnected. I tried to call back again and could not get to a representative, the automated responses just kept repeating itself over and over and would not forward me to customer service. I decided to try and make the change online, I have 3 reservations booked through golf now for next week and it had zero reservations under my account. Such a headache.
So when there is a cancelation you lose your $$.For the record I didn't cancel my tee time...So GolfNow gave me a credit...Big woop because when I had to go back in to make the original tee time it cost me more.
Thanks GolfNow-
Changing out the $10 monthly reward program to the Golf Pass program is a joke. With the old program, $100 spent earned a $10 reward, but now a $35 round depletes 14,000+ points from your Golf Pass program. If you pay for the $35 round instead of using points, you will only earn 1549 points. Do the math. It gets worse.
Based on the amount of earned points in your Golf Pass program, you do not have an option to use only some of the points for a golf game. Golf Now automatically depletes as many points as it takes to cover the cost of the round! I've got 66,277 Golf Pass Points. When a $35 round costs me 14,000 + points, how long do you think it will take to deplete all of my points? NOT FAIR! Don't see any value in this especially after paying the annual dues. The solution is simply allowing the golfer the option to choose the amount of points he wants to use for each game. The remaining cost of the game that he pays for will then earn points towards the Golf Pass Points Program. I believe if Golf Now continues their business with this current program, not only will the Golf Pass Points deplete quickly, but so will their amount of members!
I am a senior, just beginning to play with regularity now that I have retired. My son booked us a tee time that I would cover. I developed muscle spasms in my shoulder and would be unable to play. I spent most of the morning trying to remedy my issue with no success. We cancelled the booking 21.5hrs ahead of the scheduled tee time and GolfNow offered no refund or credit, keeping the entire amount due to its 24hr notice requirement. What was the point in our cancelling the tee time. Doing so allows them to re-inventory and reuse the slot, but we are out the $80 and they get to double dip and resell. I called the course and had I booked direct, they would have refunded. I would understand a cancellation fee, but the entire amount, no. I really feel like my pocket was picked. Seniors, protect your money and find another way of booking.
Tip for consumers:
This is a buyer beware situation. My issue is with the policy.
Products used:
If within 24hr window, if my son had a higher membership level.
I booked 2 tee times, one for me and one for my buddy... My buddy ended up not being able to make it so I reached out for a refund. There's no customer service number on their website or app so I had to do some digging to even reach out to cancel/request a refund. I called 18 hours in advance as opposed to their 24hr policy and they refused to refund the extra tee time I no longer needed. I'll never use GolfNow to book a tee time again and advise anyone reading this not to unless they want a headache if their plans change and need to cancel a tee time
Booked a tee time. Due to weather had to cancel. Cancelled well outside the 24 hour notice policy. Tried to call Customer Service, placed on hold, never talking to anyone. No refund or credit to my account. Worst Customer Service. I will never use this site again, and will inform everyone I know not to use this site. GolfNow sucks...
Products used:
Golf now app to book a tee time
Please BUYER BEWARE especially with the holidays coming up! These giftcards are NOT traditional giftcards. You can ONLY use them on hot deals. I had no idea. It doesn't tell you that at the time of purchase. I would have been better off to give the person cash rather than buy this giftcard. DO NOT BUY GIFTCARDS FROM GOLF NOW!
Products used:
None
I've received an email confirming reservations and billing for golf at River Oaks Golf Club through Golf Now, LLC under my name. The only problem is that I never made any such reservations, which obviously gives rise to the concern my identity may have been compromised and services are being billed under my identification (i.e., credit cards, etc.). I contacted Golf Now and provided them with the confirmation number and offered any other information contained in the billing statement. They wouldn't provide me with anything, but, rather, kept asking for my personal information (personal phone number, personal email, mailing address, etc.), which, given the circumstances, I'm not comfortable providing. How does one find out if their information has been compromised if Golf Now appears to be acting in defense of the potential fraudsters. Is Golf Now party to the process, or is this just a mistake on their part they won't own up to? There's no way to tell if they won't provide any information. On every level, this is exceedingly shady.
Unfair booking practices. Went on Otter Creek website and it doesn't specify that you are booking through golf now. Called to have booking charge explained - foreign customer service department - nothing they can do.
GolfNow has a reservation system that only sometimes works. In addition, their customer service is expectedly worse. When I got to the course, the pro couldn't find where I paid for the tee time. They suggested I pay again, play, and then take it up with GolfNow if I did get charged. I did get charged. I sent GolfNow the credit card statement clearly showing a double charge for the same tee time, one by GolfNow. They refused reimbursement. Would not ever use this service. It is horrible.
Booked tee time at Huron meadows did not even know it used golfnow. Mandatory credit card payment though.
To get refund, it required 24 hour notice. Fine. But this includes if the weather is bad.
The weather looked iffy so I had to cancel.
Then, I could not just call golf course to cancel like how I booked. I had to call golfnow.
30 minute hold. Then they had to call golf course for permission even though I was more than 24 hours notice.
Horrible experience.
Stay far away from using this site to book any tee times as they have terrible unresponsive customer service and will not refund you for any modifications made to your tee time. I booked a round for for initially and had to pre pay which I was not excited about but regardless did anyways. 3 days prior I modified the tee time to 2 people instead as plans had changed and after reading their policy on refunds this was more than acceptable timeframe (24hours). However they never issued a refund and after reaching out to customer service they denied the refund request. I have now been scammed out of $100 so I will not be using this again in the future. Stay away! You've been warned!
If everything goes as planned GolfNow is 5 stars. If it rains bit the course is open you will get no refund. I have a ton of points but can't figure out how to use them.
But overall I like GolfNow I personally have seen no problem with the company
Booked a tee time for August 10th, due to weather had to cancel. Cancelled well outside the 24 hour notice policy. Tried to call Customer Service, placed on hold, never talking to anyone. No refund or credit to my account. Poor Customer Service. Never use this site again. Wants proof of purchase uploaded. Not happening due to privacy. They have all the records.
Products used:
Tee time online
You know you're dealing with a sketchy/shady company when the contact page has zero contact information (See attached pic). If you have to use them, get it right the first time because you will never get a refund. You will only receive discount codes for Monday-Thursday after 12pm. They are absolute trash, and it's a shame that so many courses are to lazy to set up their own website and use this garbage that is GolfNow to set up tee times. Again, AVOID AT ALL COSTS. Just call the course directly to set up your tee time.
They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.
Tip for consumers:
They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.
Products used:
They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.They selling hot deals r some price on golf course & charge service fee.
GolfNow provides discounted tee times at local golf courses.