• GoKartsUSA

GoKartsUSA

Overview

GoKartsUSA has a rating of 1.71 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoKartsUSA most frequently mention customer service, credit card, and mini bike problems. GoKartsUSA ranks 11th among Go Karts sites.

  • Service
    17
  • Value
    15
  • Shipping
    13
  • Returns
    11
  • Quality
    16

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'd say they have the worst customer service but they don't have any service at all.
How would you rate GoKartsUSA?
Top Positive Review

“Satisfied Customer”

Carol K.
10/12/23

I ordered 2 motorcycles. They arrived as scheduled in great condition. Some assembly required. We changed the oil, and fueled the tank. They are fun for us to ride on at a fraction of the cost of one on the display store.

Top Critical Review

“Terrible phone staff. They will hang up on you the MINUTE you hold them accountable.”

David S.
8/4/23

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

Reviews (113)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (29)
Thumbnail of user leot137
1 review
0 helpful votes
December 15th, 2023

I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house. Received an email saying that the order was canceled because the address didn't match and to place a new order with the correct address. So I did exactly that. I get a text saying trying to reach out regarding your order. This is fraud. I tried calling tbe number get another text saying don't call back. WTF? No wonder they have horrible reviews. Plan on driving to tractor supply tomorrow and buying one from them. What a joke. I even sent him a picture of my driver's license that matched my credit card info. Don't waste your time w this clown.

Tip for consumers:
Spend your money somewhere else...

Products used:
None!

Service
Quality
Thumbnail of user paulm2913
2 reviews
2 helpful votes
September 1st, 2021

We purchased parts with the exact part number as on our parts list. However they did not fit. I knew they went returnable, however I emailed them and explained the problem. They said they would let me return them under the circumstances. I still have that email. The total of parts was around $125. I paid for shipping both ways. They gave me $30. And will probably resell the parts!

Thumbnail of user dstewart
1 review
0 helpful votes
August 4th, 2023

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

Products used:
Gokart

Service
Value
Thumbnail of user tomv515
1 review
1 helpful vote
February 8th, 2022

I bought 3 go kart motors May 2021. Once came in July. Another around September. The third is MIA. 9 months and counting. NO response emails and no way to get my $611 back for third motor because it is beyond the time to dispute a charge. BOOOOOOOOOOOO

Thumbnail of user janw454
1 review
0 helpful votes
April 11th, 2022

Ordered assembly parts from them for 80$ and received one component (part) not whole assembly. This is scam seller. They use words to foul you and pull money. Started credit card dispute to get money back. Do no do business with them read reviews first to see others opinion. I am not only one get scammed by them

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisb3061
1 review
0 helpful votes
June 30th, 2022

Well one of my fellow customers said it best I'd say they have horrible service except they have no service at all? In their attempt to be technically proficient you can never speak to anyone. I tried to purchase some stuff at their recommendation through there so called sister company GTC manufacturing. No one had either no one had either company no one had either company no one at either company owned any part of the transaction and kept referring me back and forth. One idiot even told me not to order any longer because their site was for wholesale only. I'm sure they're going through a lot ofChallenges however we have many credit card challenges and I strongly suggest you stay away and buy your toys elsewhere, unless of course you want to be over billed, build twice in many cases or totally frustrated

Tip for consumers:
Stay away..they are dangerous

Products used:
Tank brackets...poor quality, overpriced

Quality
Thumbnail of user davidr3236
1 review
2 helpful votes
March 10th, 2021

I bought a Trailmaster Blazer 200R before Christmas which was supposed to be a Christmas present but did not get it until January thanks to COVID. The brand new lead sealed acid battery died after the first week. Called customer support and they claim its considered wear and tear so its not covered under warranty even though its BRAND NEW! Also the choke cable does not open fully when you pull it. Not happy with this company and they DO NOT stand by the product they sell!

Thumbnail of user jaroslawg4
1 review
0 helpful votes
April 14th, 2022

Ordered assembly from them for gokart. Page description states assembly brake pedal $76. I received metal part worth $7 on ebay. Assembly is multipart assembled component not one part. I thought it was mistake so requested assembly and have been told this is what i ordered and they refuse toke return. Just not been able to return is enough to not buying from them. I guess if you have what you want and there will be some damage you will get in trouble with them so better stay away. There are better places to make business with

Tip for consumers:
Do not buy from them this is ripp-off

Products used:
no usage at all

Service
Value
Shipping
Returns
Quality
Thumbnail of user lanec41
1 review
3 helpful votes
August 16th, 2021

Their phone number says you have to email them. Says they aren't answering the phone or checking messages. I sent 4 or 5 emails to them with no reply. I understand if covid is putting things behind. But it's like these guys 100% gave up, but have their website running like they're still in business. I wouldn't fault them on delays if they were open and honest. But they aren't even remotely doing that.

Thumbnail of user michaelh4249
1 review
1 helpful vote
September 1st, 2021

I place the order with go karts USA for a dirt bike was never came in after 5 months I asked for a refund but the card I used was closed so I had to give them your numbers to give to the bank for the refund never happened they are the biggest Crooks but I will not rest until I get my money back from them

Tip for consumers:
DON'T,DO NOT BUY FROM CROOKS

Thumbnail of user tonym583
1 review
4 helpful votes
July 24th, 2020

From the very beginning after purchase of my mini bike, these guys could not be contacted. They don't answer the phone, I left messages and never got a response back. Emails, text messages, online chat ( is a Joke) it's all just a computer and the biggest rip off is the mini bike didn't even come from them. It came from a different company and when I check them out they would have sent it free shipping. Go karts USA charge me $180 dollars in shipping. Long story short, look around you will find a better deal and a company that you can communicate with. These guys suck!

Thumbnail of user carolk1807
1 review
0 helpful votes
October 12th, 2023

I ordered 2 motorcycles. They arrived as scheduled in great condition. Some assembly required. We changed the oil, and fueled the tank. They are fun for us to ride on at a fraction of the cost of one on the display store.

Tip for consumers:
They were very helpful for me. I recommend them to everyone who wants a motorcycle, atv, dirt bike.

Products used:
Two 125cc Tao motorcycle

Value
Shipping
Quality
Thumbnail of user haroldb218
1 review
1 helpful vote
December 4th, 2020

I bought 2 tires from this company. I realized that I ordered the wrong size.
I asked if I could return them and they said no.
They said they don't take returns on factory direct orders.
I ordered from and paid them, I had no idea that it was a factory direct order.
When I asked what I was supposed to do, he said sell them on eBay.
I have spent a chunk of money with this company recently. I promise they will not see another dime from me.

Thumbnail of user mattb1047
1 review
0 helpful votes
December 26th, 2022
Verified purchase

Ordered trail master mid for Christmas for my boys came within two weeks time easy to set up and runs good, was worried after reading so many bad reviews but no issues came up would order here again

Service
Value
Shipping
Quality
Thumbnail of user mkichaelp
1 review
3 helpful votes
May 28th, 2020

Bought 250 Misfit. Suppose to be a 2019 and the stamp says 2018. Did not get a TITLE. Parts missing and broken. They sent me to the company the bought it from and they don't know what i'm talking about service and sales are badly managed. I have a bike from them i can't use. I have been trying for 3 months and all i get is emails which are no help. I will be contact the California Better Bureau to seee if they can help.

Thumbnail of user jasonj947
1 review
0 helpful votes
March 27th, 2022

They sent me a dead battery and then never responded to my emails asking to return for a replacement.

Tip for consumers:
Shop elsewhere

Products used:
Nothing because the battery was dead.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryanc407
1 review
2 helpful votes
August 12th, 2021
• Updated review

After filing a complaint with the BBB, I received a call and voicemail from someone in the company saying that since I am such an A@@hole, they wouldn't be doing anything for me and they suggested that I should go *** myself. What a group of professionals!

I'm betting that when it goes to court that the judge is going to love hearing the voicemail. All because I had the nerve to demand that they honor the warranty.

Service
Value
Shipping
Returns
Quality
Don't risk your money on these thieves
May 10th, 2021
• Previous review

I purchased a go kart from them. It arrived in a damaged crate. The crate had been impacted so hard that it bent the metal cage and forced the go kart back and broke the rear hold down. It bent part of the steering rack. After assembling the go kart (I am a retired mechanic) oil leaks from the bottom of the crankcase, and when you turn the fuel valve on fuel pours from the carb overflow hose and bowl vent. I contacted them and after promises to correct the issues, they simply stopped replying. I asked for contact information for whoever handles the warranty and was told to google it. I have a worthless piece of junk and they have nearly $2000 of my money. Avoid these thieves. Next step is the BBB and then on to court.

Tip for consumers:
Run run run! Spend your money elsewhere.

Products used:
None, it doesn't run

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottl861
1 review
0 helpful votes
June 10th, 2020

Great products and service! I recently ordered a 110cc ATV for my 6-year old, and it arrived quickly with an easy to follow assembly guide. ATV started right up and has been running good so far.

Products used:
110cc Kids ATV

Service
Value
Shipping
Quality
Thumbnail of user robertn967
1 review
1 helpful vote
February 11th, 2021

This is a partnership crime business this company has no employees they don't answer the phone during working hours only AI robots that take orders collect money and then that money a company called PayPal tries to be the muscle that the collector for this criminal operation luckily my bank is Direct Express and they would not pay them PayPal won't give me a refund they want me to go through the whole process of waiting several months instead I'm going to file a complaint but it will be with the Federal reserve IG department through my representative Michael cloud in Texas

If you made your purchase through PayPal the way to get a refund is post screenshots of all the negative and no positive because no positive exists on the CEO of PayPal Twitter account and I mean every post you can find proof beyond a shadow of a doubt and that shame you bring about him the collector for the criminals is enough shame shame shame that he will have his team get your refund ASAP I am posting on the CEO's Twitter now I suggest everybody do the same and also get their representative in the house to file a complaint with the IG the Federal reserve IG say my g that oversees Direct Express because Direct Express won't pay this company a dime but PayPal gets it use that money it's called kiting for several months interest they get use your money free and make money on the interest this happened to Me 2 years ago and it's how I got a quick reply and my money back in 10 days instead of

WAITING FOREVER

Products used:
I bought the CVT torque converter from the company that actually makes it the company this company gets it from the big problem here is that PayPal is working as the muscle The collector for a criminal organization but my bank being that I'm disabled is Direct Express if you and that my friends is how you get a refund ASAP

Thumbnail of user alaskaa
1 review
2 helpful votes
March 12th, 2019

I bought a Hawk 250 from GKUSA about a month ago. I received it in good shape, a slight ding on handlebar but nothing major. I suspect this was the shipping company, as the pallet was pretty bent.

GKUSA got my bike to me in a week. 1 week for a full-size motorcycle to my door. I harassed these people 3 times before I ordered for various questions about shipping, payment, etc and they always answered and helped me. At the same time I contacted other sellers who either did not answer or responded to emails 3 days later.
These dudes were cool every time. Even afterwards when I didn't read the site instructions to get my MSO they were very polite and helped me out. So I'm going to write good reviews anywhere I can, in-between riding my kick $#*! new bike.

Thumbnail of user mikes63
Jordan T. – GoKartsUSA Rep

Glad you like your Bike.
Always happy to help great customers like you!

Thumbnail of user paule442
1 review
5 helpful votes
May 8th, 2020

I never give reviews, but this hasn't been the best experience. I ordered the GT150 XRX and the company was very responsive. However, 2 weeks into the process, they lied to me about shipping. I thought, well, it was just a mistake. They said, "rest assured", it has shipped. I'm into my 30 days and no delivery. I have refuted the charges on my credit card and they refuse to contact me and any form, text, email, or phone. I would highly recommend going to another site to purchase.

Thumbnail of user michaelg1283
1 review
1 helpful vote
August 17th, 2019

I read a lot of reviews from at least 10 different companies that sell Chinese bikes. They give many BAD reviews. Seems to me that alot of these people can't operate a screw driver! Also they are mad because they didn't get a Honda for 50 bucks. Also, because they are clueless about how to execute a business deal, they blame it on the guy that stuck out his neck, rented an expensive warehouse, hired employees, and pays fees up the yang to the Socialist Dem's in Sacramento! Let me tell you, the world doesn't owe you a living, so get some mechanical skills and knowledge, and quit trying to make someone else pay for you to go through life clueless! GO KARTS USA is a fine establishment, offering good deals for not much loot. The place ROCKS!

Thumbnail of user mikes63
Jordan T. – GoKartsUSA Rep

Hey Michael, Thanks for your review.
Customer's like you is why we do what we do.

We don't currently use Site Jabber. It seems, as the name suggests, to focus on the jabbing as opposed to a constructive forum.

We use Trust Pilot to collect our reviews

Thumbnail of user elijahm72
1 review
2 helpful votes
June 17th, 2020

Ordered a go cart on 5/17, a guy called the next day and said the color I wanted was backordered till 6/9. Well 6/9 came and went, no contact from the company whatsoever and I've texted their customer service number 3 days in a row and no response. I now have very disappointed children and a transaction through Affirm that I have to figure out how to cancel. Thanks for nothing.

Thumbnail of user boydn5
1 review
2 helpful votes
July 7th, 2020

Ordered parts, witch was a front shock and ball joint arm. Parts came and they were the wrong ones. So i emailed them they told me no returns on factory parts so i looked at other parts most parts are factory parts so watch out. They just ripped me off now i have parts that are useless to me and im out 200$ terrible business and website, stay away, this website it is no good.

Thumbnail of user jamesu234
1 review
2 helpful votes
December 13th, 2020

Be aware of this company - they have the worst service and communication. I ordered a part that was "in-stock" but it took weeks of follow-up to get it shipped and then found out they had swapped it for a cheaper product (as the product wasn't in stock) but that doesn't even fit. To top it all off they want a re-stocking fee to return it, even though THEY got it wrong. Customer services won't even reply to most messages or provide a number to call. I certainly won't be shopping here again. My recommendation is to buy elsewhere.

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From the business

Over 450 models of Go Karts, Mini Bikes, Off-Road Buggies, ATVs, UTV 4WD, Motorcycles, Engines, and over 11,500 Parts. Powersports Products require substantial mechanical support support to Uncrate, Assemble and Setup ans well as on-going Repairs and Maintenance performed by a qualified mechanic.If you need help, just give us a call at (925) 691-0330 or complete a Help Request on our website

Business History

When we started business over 17 years ago, there was no one else. We are the First and Largest Powersports Supplier, We sell High Quality Products, Factory Direct, and Shipped Directly to you at a Tremendous Savings. It is our sincere desire to serve the gokart and minibike community and to continue to provide innovative, high quality products to our customers.

Company Representative

Thumbnail of user mikes63
Jordan T.
Typically does not respond to reviews

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