• Glyde

Glyde

Overview

Glyde has a rating of 3.52 stars from 925 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glyde most frequently mention great experience, video games, and shipping box. Glyde ranks 4th among Mobile Phones sites.

Proactively asks for customer feedback

4
See all photos

What reviewers want you to know

Positive highlights

  • The best place to sell/buy your video games, dvds, books, and CD's is www.Glyde.com.

Critical highlights

  • While the selection is good, the customer service is poor.
  • They are a fraudulent company who steals your credit card information and your money.
How would you rate Glyde?
Top Positive Review

“Great Experience!”

Andrew W.
5/5/21

Got a iPhone SE that was in like-new condition for $100 less than new. Ran the diagnostics test on their app which tested every function. Good to know everything works when you buy use. Highly recommend!

Top Critical Review

“Paid for expedited delivery, but came 4 days after ordering.”

Linda B.
9/5/21

Only a 7 day free return policy and we have been out of town with me trying to get used to this camera. I will be trying to figure out how to return it or I suppose resell it thru someone. I hate my Google Pixel 4a. Screen is way too small and the battery life is awful even with battery saver on and app saver settings. Will try to upgrade to the 4a5G, for size and function. My husband has that one and camera is much better as well as battery life. Just very disappointed in this Pixel phone versus others I have had.

Reviews (925)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) credit card (52) phone number (39) video games (21)
Thumbnail of user andreww1195
1 review
0 helpful votes
May 5th, 2021
Verified purchase

Got a iPhone SE that was in like-new condition for $100 less than new. Ran the diagnostics test on their app which tested every function. Good to know everything works when you buy use. Highly recommend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielm2640
1 review
3 helpful votes
July 18th, 2021
Verified purchase

-My phone came in with minor internal screen damage.
-Glyde was very difficult to get in touch with.
-When they did reach out (actually by phone, a surprise), I was given a 5% discount. Meh.
-Prices don't quickly adjust to other used phone prices across the market (ex. Ebay). So you might pay more. Glyde didn't feel any less sketchy than other marketplaces, given their being reticent to respond.
-But I did get a phone, and I wrote this review with it.

Thumbnail of user eugeneb166
1 review
0 helpful votes
April 6th, 2021
Verified purchase

Bought Galaxy S10 on Glyde. I had Good Prices & Check out experience was Smooth. Planning on selling there as well

Products used:
Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoleb1412
1 review
0 helpful votes
June 5th, 2021
Verified purchase

I easily found the type of phone I was looking for, unlocked - in my price range and multiple colors! Ordering also easy, shipping fast, packaged very safely.

Thumbnail of user jamesg1673
1 review
15 helpful votes
April 7th, 2020

They offered to buy my phone as part of their trade in program. I sent it to them and was to be paid out in 3 days. That was nearly a month ago. At first they were apologetic, promising to fix the situation. Now they aren't returning emails and in the last reply I had from them they said " if I sent them my phone" even though I have emails confirming that they have it as well as confirmation from fedex on who signed for it when they received it. Very shady, they lie and in my opinion are compete scammers. Beware!

Thumbnail of user joereathers
1 review
1 helpful vote
June 17th, 2021
Verified purchase

Very satisfied with this purchase. It came in great condition. Only complaint was there was no charger. I already knew that from the description.

Thumbnail of user veddys
1 review
1 helpful vote
June 17th, 2021
Verified purchase

The phone came quickly and in good packaging. Phone looks almost new condition, so this was a great buy. No regrets. Thank you!

Thumbnail of user charlesf784
1 review
0 helpful votes
June 17th, 2021
Verified purchase

The photos attached to *all* the auctions shared the same photo, so the scratches on the device that I purchased could not be seen. This was a gift, and the damage was a bit more than I was expecting.

The instructions upon receipt are to load the Glyde app to confirm the correct model. Unfortunately, on the iPhone 8, the credential button is not accessible on the main screen - scrolling will snap the button away.

There are obvious improvements here.

Thumbnail of user josem1109
1 review
0 helpful votes
June 8th, 2021
Verified purchase

Came as expected. Buying was easy. Easy website to navigate. Only down side is this survey making me write 50 characters when my review is just basically good

Thumbnail of user bekib
2 reviews
7 helpful votes
June 7th, 2021
Verified purchase

I bought a refurbished Samsung S10e, and everything is perfect about it. Love the fact that I spent less than half of retail!

Thumbnail of user davidp2561
2 reviews
0 helpful votes
June 5th, 2021
Verified purchase

The phone is as advertised and extremely useable, battery life is excellent, and the device was clean.

But I have to wonder how the Glyde application was run to verify the functionality of the device BEFORE THE SALES, as advertised, when the Pixel 3a can't download the app from the Google play store after the sale - it is " not a supported device". And of course no one from Glyde replied to my support issue submitted.

So I will go back to Swappa.

* Glyde attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user plastarp
6 reviews
2 helpful votes
January 10th, 2021

This is a good place to get all of the best mobiles at good discounts. I was able to order the phone that I wanted from them and these old it to em at a lower price than the prices I had seen in other places. THey didn't take long to process my order and the phen arrived in time. That is a good service.

Thumbnail of user tristana12
1 review
7 helpful votes
April 25th, 2020

Ordered an iPhone 8 for $275. Arrived in under 3 days. Perfect condition other than a few barely noticeable scratches on the screen. Works great, very happy with the purchase.

Thumbnail of user mansukv
1 review
0 helpful votes
July 6th, 2021
Verified purchase

Did not get a charger cable with the phone what is the point when you have to buy your own cable

Thumbnail of user darrellm126
1 review
14 helpful votes
May 21st, 2020

Soni was in the market to upgrade my 7 plus to a 8 plus. There are tons of deals out there. I almost didn't go with Glyde. I was invested mentally in Decluttr as they had really great pricing. Right aw I was about to purchase it online... something said to check their reviews again. So this time I got on BBB and the reviews were in large number but very unfavorable. Issues left and Right so I continued searching. Found Glyde and made the purchase with them for a pristine iPhone 8 plus unlocked. When I tell you they shipped it fast and it was basically a new phone with screen protector already perfectly assembled. Actually typing the review right now from it. Will definitely do business again as I am impressed.

Thumbnail of user nealc70
2 reviews
0 helpful votes
August 27th, 2021

While the selection is good, the customer service is poor. I received a phone that worked fine except the left side of the touchscreen did not work. Had to send it back before they would send a new one. When customer service agent says that she understands, it does not mean agreement. Horrible customer service, defective phones. They are supposed to check out the phone before they send it. I was told they would not expedite my replacement. Now I will be several days without a phone while they send me a replacement. Would give zero stars if possible. Run, run, away.

Products used:
phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user aayaishar
1 review
0 helpful votes
June 8th, 2021
Verified purchase

Great condition, everything great. Shopping for an iphone glyde is where it at.

Thumbnail of user alanh554
1 review
0 helpful votes
June 20th, 2021
Verified purchase

Downloaded this at seller's request to verify that everything is working on iPhone. Seems like most but not all sensors and functions were tested.

Thumbnail of user deborahf767
1 review
0 helpful votes
June 19th, 2021
Verified purchase

I purchased a phone and I am very pleased with it. Great service!

Thumbnail of user thomasd921
7 reviews
1 helpful vote
January 10th, 2021

Glyde has some very good offers for their phones and that makes it the best phone shop that I have come across online. I decided to give it a shot after my friend suggested it to me and I am glad to know what I made the right decision because I was able to get a good phone from them and that is what really matters.

Thumbnail of user timk500
1 review
0 helpful votes
June 7th, 2021
Verified purchase

This was my first purchase on the new glyde platform. The phone I received had a problem but I was able to communicate with the seller and send the phone back for a replacement. The replacement phone worked for me. The Glyde Connect app was easy to use on the new phone to confirm the diagnostics. Good prices and simple to use interface!

Thumbnail of user suzanner125
1 review
13 helpful votes
April 4th, 2020

If I could give zero stars, I would. Never got my trade-in credit after multiple emails to follow up. Then they sent an email saying that the phone I traded in had been reported as lost or stolen and was no eligible for a trade-in credit. This total BS as I bought the phone and never reported it as lost or stolen. Now having to go through a dispute with my credit card company to get the $ I was promised. Stay away!

Thumbnail of user lindab3311
2 reviews
0 helpful votes
September 5th, 2021

Only a 7 day free return policy and we have been out of town with me trying to get used to this camera. I will be trying to figure out how to return it or I suppose resell it thru someone. I hate my Google Pixel 4a. Screen is way too small and the battery life is awful even with battery saver on and app saver settings. Will try to upgrade to the 4a5G, for size and function. My husband has that one and camera is much better as well as battery life. Just very disappointed in this Pixel phone versus others I have had.

Thumbnail of user christinam960
1 review
0 helpful votes
June 5th, 2021
Verified purchase

Found an iPhone and ordered it easily. It shipped quickly and was just as described. This is the third phone I have bought from the site. Highly recommend if you don't want to pay full price for a phone.

Thumbnail of user bens822
1 review
0 helpful votes
June 18th, 2021
Verified purchase

I bought a "good" condition iPhone X just for a week later it had gotten the green screen of death. I tried reaching out to the company by calling many numbers that were listed and no one ever picked up.

* Glyde attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Welcome to the future of buying and selling used phones.

Company Representative

Thumbnail of user brianm23
Andrew W.

How do I know I can trust these reviews about Glyde?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

3.5
925 reviews
Have a question about Glyde?