• GiftBlooms

GiftBlooms

Overview

GiftBlooms has a rating of 1.24 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GiftBlooms most frequently mention customer service, credit card, and next day problems. GiftBlooms ranks 235th among Flower Delivery sites.

  • Service
    126
  • Value
    121
  • Shipping
    120
  • Returns
    90
  • Quality
    104

This company does not typically respond to reviews

Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
107
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I wanted to tell gift blooms, thank you, for having THE WORST customer service I have ever experienced.
  • Christmas has come and gone without any resolution, leaving me no recourse but to dispute the credit card charge.
How would you rate GiftBlooms?
Top Positive Review

“Good quality product with best service. Thank you Giftblooms :)”

Nams D.
2/25/22

Amazing Service! I had ordered roses and a chocolate combo for this valentine's day for my love who is living in Los Angeles, California. The products quality is good. Thank you so much for sending happiness to my partner through your amazing products.

Top Critical Review

“2 times ordered and 2 times 4+ days late”

Peter T.
2/20/24

The second time in 2 months ordered flowers. This time was for Valentines Day ordered on the 12th and eventually arrived in the 17th. Also last month ordered flowers for next day delivery and again arrived 4 days late. They were roses and died in 4 days. Both times the flowers were not the LARGE I had ordered. Will 1000% never use their service again (if you can call it that). Also this website is fixed and wont take reviews of 1 star. They should have a category for zero stars

Reviews (363)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) credit card (31) balloon bouquet (19) delivery date (19)
Thumbnail of user terrig436
1 review
0 helpful votes
April 3rd, 2024

First they misrepresented themselves as a local florist. Took my money immediately and have never delivered what I ordered. Got the standard sorry for the inconvenience email response after I complained. 3 days later, still no delivery nor refund.

Products used:
I used 1-800-FLOWERS

Service
Value
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Thumbnail of user petert1477
1 review
0 helpful votes
February 20th, 2024

The second time in 2 months ordered flowers. This time was for Valentines Day ordered on the 12th and eventually arrived in the 17th. Also last month ordered flowers for next day delivery and again arrived 4 days late. They were roses and died in 4 days. Both times the flowers were not the LARGE I had ordered. Will 1000% never use their service again (if you can call it that). Also this website is fixed and wont take reviews of 1 star. They should have a category for zero stars

Tip for consumers:
No refund or discount. Can't believe I used a second time

Service
Value
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Thumbnail of user mladenkai1
1 review
0 helpful votes
January 15th, 2024

I ordered two cakes for Nephew's Birthday who was in hospital in Germany. As soon as I placed the order, money was taken out of my account... Cakes have never been delivered. I was sending emails to the Support team, it was going back and forth and issue has never been resolved. I ended up ordering cake from a different company to make up for my Nephew's Birthday a week later. Just horrible experience.

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Value
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Thumbnail of user ntonwen
1 review
0 helpful votes
December 4th, 2023

Flowers did not compare to what I ordered! Very disappointed! It wasn't full. Flowers were limp. There was no pinecones for Christmas festivity! Will never use again!

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Value
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Thumbnail of user namsd
1 review
0 helpful votes
February 25th, 2022

Amazing Service! I had ordered roses and a chocolate combo for this valentine's day for my love who is living in Los Angeles, California. The products quality is good. Thank you so much for sending happiness to my partner through your amazing products.

Tip for consumers:
This site provides us with amazing service with a good quality products.

Products used:
Spa basket. perfume, personalized mug

Service
Value
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Thumbnail of user frankieb140
1 review
0 helpful votes
February 3rd, 2024

I will never use them again. I placed an order for someone's birthday 01/21/2024 and the order was not delivered until 01/29/2024. When it was finally delivered, it was a partial delivery without the note. I have emailed them several times requesting a call just to be ignored. They emailed me on 01/25/2024 and lied to me saying my order was delivered that day. After speaking to the person that received the order I sent another email asking for a refund for the item that was not delivered and the expedited fee. They said they will only refund for the item not received. I WILL NEVER USE THEM AGAIN.

Thumbnail of user robinh1270
1 review
0 helpful votes
December 18th, 2023

It looks (and grows) like it comes from the Dollar Store. I bought five of them, four to give as stocking stuffers. I tried to grow one myself. Needless to say, they won't be given as gifts.

Value
Shipping
Quality
Thumbnail of user loriw906
1 review
2 helpful votes
May 3rd, 2023

I ordered an $80 balloon bouquet for my son's 50th birthday. My order included six Mylar balloons along with six latex balloons, what he got was 2 Mylar balloons and the rest ALL pink latex balloons. My order looked nothing like the image that I purchased. Why they thought it was OK to send pink balloons to grow man is beyond me and they knew it was for a man because his name was clearly listed as the recipient. Don't bother with this company you'll be sadly disappointed if you do.

Thumbnail of user sue.laufer1
1 review
0 helpful votes
June 4th, 2023

I ordered a balloon bouquet. It never arrived but I received no fewer than 6 emails asking for my feedback. I let them know that my order was never delivered and asked for a response.
No response to feedback or additional email.
No phone # listed to call them directly. Eventually disputed the charge with my credit card and got my money back. How can a business be run this way?! Ridiculous.

Service
Thumbnail of user universalscaleservice
1 review
0 helpful votes
October 24th, 2023
Verified purchase

Website is not user friendly, no phone number,
Try to use their contact page, will not send.
Wish I had read reviews before using them.
I agree with other reviews this is a SCAM!

Tip for consumers:
Seems like a scam

Products used:
Did not deliver gift valloons

Service
Value
Thumbnail of user jessicas2862
1 review
0 helpful votes
May 8th, 2022

Ordered a bonsai gift and it was just a poorly cut back shrub stuck in a pot. Picture included of website offer and that received (look at the size of the leaves). At least it arrived and on time- hence the two stars instead of one.

Thumbnail of user tatianap72
1 review
1 helpful vote
July 1st, 2022
Verified purchase

I wouldn't even give 1 star to that company because it's a complete fraud.
GiftBlooms charged me $20 for the same day delivery BUT the bouquet was delivered only 5 days later after multiple calls.
Attached is the "expected" 20 roses that has been ordered and "real" 4 roses - one dead that has been received.
GiftBlooms refused to return the money and offered to deliver 5 more roses a month later. I would even take the services for free.

Tip for consumers:
Skip to the different company and save time, money and nerves

Products used:
Flowers delivery

Service
Value
Shipping
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Thumbnail of user sophies248
1 review
0 helpful votes
September 23rd, 2023
Verified purchase

They charged me $378 dollars for a phony balloon order. Do not use this site – it's fake, they have no customer service. Do not fall for it.

Products used:
Fake. Fraud. Do not purchase.

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Value
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Thumbnail of user edites
1 review
1 helpful vote
August 23rd, 2022

One of the biggest SCAMS I've ever seen. They never delivered my order and I never got a refund. Customer support is only via chat or email, so there is no way you can talk to anyone directly. They never delivered the present but sent me (the one who placed the order) a report, saying that it has been delivered successfully! Honestly, who does that?! So obviously when I started raising questions about refund they disappeared entirely and are not responding ever since.

Tip for consumers:
Don't use it!

Service
Value
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Thumbnail of user elenar77
1 review
2 helpful votes
February 16th, 2020

I should have checked the rating of this firm first...((( Unfortunately, this year's 14 February delivery to my fiancé in London was messed up. First, when it didn't arrive on the expected date. Moreover, when it wasn't I had to tell him there was supposed to be a delivery. So it ruined the surprise. And secondly, when they replied to me saying IT WAS delivered! Obviously a lie and they either just left it outside the door so it could be taken by anyone, or just didn't bother...

Thumbnail of user amandag1725
1 review
1 helpful vote
July 19th, 2023

I ordered a happy birthday ballon bouquet with 12 balloons and box of truffles. What he got was 9 balloons poorly strung together,all different nothing like the pic, and a melted candy bar. The SMALL print tells how once they farm it out to someone else there is no guarantee you get what you think. Definitely not worth the 90$ I paid and no one from their customer service is interested in helping. Complete SCAM!
I don't have pictures to prove it as this was done for my son whose in Florida and I'm in SC. He was happy with balloons but the picture advertised and what you actually get can be quiet different.

Thumbnail of user carolinen165
1 review
0 helpful votes
December 18th, 2023

Flowers were sent on 3rd Nov, they arrived dead on 2nd Dec. Giftblooms are refusing to refund despite sending dead flowers. I would never use them again

Tip for consumers:
Customer service is hopeless and they wont refund

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolineb477
1 review
1 helpful vote
January 20th, 2023
Verified purchase

I ordered a large bouquet for my sister's birthday party. I picked 2 colors to go with the theme. What I got was every color BUT the ones I ordered. It looked like a mish-mash of leftover balloons. The company did not apologize and only offered 10% off my next order. Like I would ever order from them again!

Products used:
Balloon bouquet

Service
Value
Shipping
Quality
Thumbnail of user heatherb518
1 review
14 helpful votes
December 21st, 2019

Hi, I ordered a $200 gift basket to be delivered to Pr. Rupert BC, Canada, After I did that, I checked the reviews, which weren't good. I was scared that I might not receive it at all. I emailed them to let them know my concern. They delivered a very nice basket, but it was 5 days late. Fortunately, it didn't matter that much that it was late, but should I have needed it on a particular day, that would have been disastrous. I was prepared to take a lot of action should I have not received my basket, but fortunately, I did get it. Thanks Gift Bloom for getting my basket to the correct location, appreciate it.

Thumbnail of user edwina210
1 review
0 helpful votes
July 30th, 2023

I ordered a cake to be delivered in Belgium for my niece birthday. I also paid extra for the delivery to make sure its delivered on that day. On the day of delivery nothing happened. So I was so angry. I emailed them but they insisted that they have delivered the cake. I asked them for a refund since nothing has happened. Please be careful if you want to use them.

Tip for consumers:
They'll take your money and deliver nothing.

Products used:
Birthday cake

Service
Value
Shipping
Returns
Thumbnail of user purplevanma
1 review
0 helpful votes
May 13th, 2023

I ordered a birthday balloon bouquet for my friend. It was for her son who died to be delivered on his birthday in an attempt to make an unbearably hard day a little less lonely and painful. Thinking she would be getting this from us, I didn't call her. IT WAS NOT DELIVERED! No notification. Nothing!

I tried the "Live Chat" since there is no other way to contact anyone. "Live Chat" turned out to be an email form, and I never got a response from any of them. Isn't "Live Chat" when you text with a person? Some sort of explanation or apology would've been nice.

There were other options for ordering, and if I had been told this couldn't be delivered, I could've made arrangements elsewhere. This very important date has passed, and NOTHING can change the fact that this poor woman had to deal with it alone, not knowing we were thinking of her due to their careless business practices.

Tip for consumers:
No

Products used:
None

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Value
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Thumbnail of user brucec1226
0 reviews
1 helpful vote
January 20th, 2022

GiftBlooms apparently made just a single attempt to deliver an orchid. Appears that no efforts were made to contact the recipient or me by phone or email. GiftBlooms was non-communicative until I reached out for status - and that required multiple efforts and a reply delay of almost a week. They were quick to deny a fall back refund option based on the flowers being perishable. In fact, orchids last for weeks or months. This was a disappointing experience with GiftBlooms. I don't foresee using them again and will warn others.

Products used:
Plant (orchid)

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Value
Shipping
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Thumbnail of user ericb2416
2 reviews
2 helpful votes
February 8th, 2023

This company is hideous when it comes to customer service. Wish I had known before I ordered. But I will NEVVVVVVVER use them again. I'll go get the stuff and deliver it myself because they are deplorable. Their live chat agents SUCK…the guy named "Sach" left me with no responses to my complaint. Why ask for a date of delivery and then don't meet it? I ordered 2 lil funky items to go to 1 address and that was too difficult for them to handle. I hope they read all of this and my name is Eric Barber for the record so there's no hide n seek on this end catch my drift. Sadd $#*! company!

Tip for consumers:
Check the companies out

Products used:
Flowers and Candy

Service
Value
Shipping
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Thumbnail of user patriciap2418
1 review
1 helpful vote
May 31st, 2022

Do not waste a minute of your time or money ordering anything from this company. My order was never received by the recipient and the customer service personnel was unprofessional, rude and incompetent. I have never been more disappointed or disgusted. Find another vendor! This company is the absolute worst! I gave it one star because otherwise I couldn't submit the review. But make no mistake, they are not worthy of one star.

Tip for consumers:
MY ONLY TIP WOULD BE FIND ANOTHER VENDOR.

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Thumbnail of user anabelleo
1 review
1 helpful vote
March 28th, 2018

Thanks Giftblooms for my refunded payment. I got it already back in my account.
Anabelle from Dubai United Arab Emirates

Tip for consumers:
DO NOT USE GIFTBLOOMS.THEY ARE SCAMMERS!

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From the business

GiftBlooms provides wide range of gifts and gift baskets for delivery in over 200 countries. Find wide selection of Birthday Gifts with same day delivery.

Company Representative

Thumbnail of user mackp10
Mack P.
Typically does not respond to reviews

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