• Getaround

Getaround

Overview

Getaround has a rating of 1.08 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Getaround most frequently mention customer service, credit card, and car owner problems. Getaround ranks 171st among Car Rental sites.

  • Service
    59
  • Value
    58
  • Shipping
    28
  • Returns
    36
  • Quality
    49

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
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Negative
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Terrible customer service, I am going to try renting my car on Turo instead.
How would you rate Getaround?
Top Positive Review

“If your auto is cooling its heels parked much of the...”

Richard J.
9/9/11

If your auto is cooling its heels parked much of the time, you might want to help it pay its way by renting it out. Getaround brings local car owners together with local car-deprived, for an hourly or longer fee that includes insurance. You can register your car with brief information and a photo.

Top Critical Review

“Owner Claims”

Josh W.
1/4/24

Getaround/Hyrecar is the absolute worse in taking care of their car owners. I am now 4 months out from a total loss that happened@ the 1st of Oct. And they still don't have a date for payout to my lender. Currently I am $2500.00 in the hole with monthly payments and have lost roughly $8,000.00 in potential earnings. This is completely unacceptable and would not recommend anyone to utilize their platform.

Reviews (120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user joshw549
2 reviews
0 helpful votes
January 4th, 2024

Getaround/Hyrecar is the absolute worse in taking care of their car owners. I am now 4 months out from a total loss that happened@ the 1st of Oct. And they still don't have a date for payout to my lender. Currently I am $2500.00 in the hole with monthly payments and have lost roughly $8,000.00 in potential earnings. This is completely unacceptable and would not recommend anyone to utilize their platform.

Tip for consumers:
They are terrible.

Products used:
Owner Claims

Thumbnail of user nxtlvlmma
1 review
0 helpful votes
February 11th, 2024

Rented me a vehicle without proper rental documents for Uber. Told me to return the vehicle for a full refund. Here we are four days later and no refund. They then asked me for supporting documents to which I sent immediately and still they're refusing to honor their contract.

Thumbnail of user emma.chao
1 review
0 helpful votes
December 28th, 2023
• Updated review

I'm in Honolulu during peak season, between Christmas and New Year's. The host cancels ONE HOUR before I go to get the car, and customer service calls us to inform of this news. There is not one single other Getaround car available for the times we need it on the entire island of Oahu. They say the best they can do is a refund. I'm stuck without a car and have all these plans booked around the island. This is a horrible company, and my 3rd horrible experience with them. AVOID AT ALL COSTS TO AVOID SPOILING YOUR VACATION.

Tip for consumers:
Just an awful company.

Products used:
Car sharing service

Service
Value
Quality
Expensive, terrible quality cars, $4000 deposit
October 13th, 2023
• Previous review

I rented a car with Getaround for ONE DAY, a 12 hour rental. I originally booked it for 11 hours, but there was so much traffic on the way back that I had to extend it (which cost $27 for an hour). The original 11 hour booking was $140, plus $27 for the 1 hr extension, PLUS $38 for tolls (they charge $2.50 for each toll incurred, even if the toll is just 50 cents). So a 12 hour rental was $205, not including gas that I had to pay. The deposit was $4000 which hasn't come back on my credit card, even though it's been 7 days. They claim it comes back in 7-10 business days– I honestly don't see how this is financially feasible for most people, especially since the deposit comes back soooo slowly.

The crappy car I rented also had the side view mirror completely knocked off when I arrived to get it. The car smelled inside. My other friend who rented a Getaround, her car's trunk didn't even lock properly so she wasted an hour trying to tie it down with string. The quality of cars isn't monitered so you end up paying diamonds for a lemon.

Value
Quality
Thumbnail of user chucka96
2 reviews
1 helpful vote
January 2nd, 2024

They will try everything to not return the security deposit. Fraudulent operation owner is trying to steal deposit

Products used:
Rental

Service
Value
Shipping
Returns
Quality
Thumbnail of user patg410
1 review
1 helpful vote
May 29th, 2023
Verified purchase

The reason I booked with Getaround was that there was a car available less than a 1 mile from my house. First problem was finding the car in order to start the trip. I wasted over 15 minutes with customer service just to get the exact address where the car was parked. Car had excessive smoke odor. After so many requests, I still haven't been offered a credit for this inconvenience. They charge a 2.50 fee for every toll. Why? Being in NY, there is always traffic. I was charged a late fee for 30 minutes. Major robbery! Never again.

Products used:
Car sharing

Service
Value
Returns
Quality
Thumbnail of user mh1047
1 review
0 helpful votes
December 18th, 2023

Tried to use this service on two separate occasions and both started and ended in disaster. The cars were a mess, the dash was lit up like a Christmas tree, and both cars absolutely reeked of weed despite being nonsmoking vehicles. No maintenance is ever done on these cars and the owners just let them be run to the ground. The last car that I had rented had a screw in the tire that I had to pay to get replaced because I "didn't document it thoroughly enough during the initial inspection." The only reason that we didn't notice when we took off was that every single tire had low tire pressure and there were a dozen other issues shown on the dash. Not to mention, this wasn't even the car we rented. I was called less than an hour before the rental and informed that the original car isn't available anymore. Literally in the airport about to leave to pick up the car. The customer support was awful, unhelpful, and straight up rude through the whole process. Instead of giving an upgrade or some compensation, I ended up with a worse car and having to pay $200 for a new tire. Same goes for when I tried to pick up and drop off the car. After finding out the neighborhood needed a gate code, I tried to reach out to the owner with no luck so I called their support who basically just called me a liar and said no code was needed while I sat in front of the gate in my Uber. Worst company I have EVER had the displeasure of dealing with. They should be shut down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vladimirdeziegler
1 review
0 helpful votes
June 27th, 2023
Verified purchase

Beware! Your biggest fear around conducting self check-ins will become reality.

I checked-in at night, in a dark place, and unfortunately missed some normal wear and tear scratches in the photos I took. I was eventually charged 400 EUR by an ill-intentioned car owner who seized the opportunity of one blurry picture to charge me for some damages that had gone reported.

Worse, Getaround did not even question those claims. This despite that 2/3 of all the claims made by the rogue car owner turned out to be false (as, thankfully, they were visible in the check-in report).

Dealing with Getaround is akin to dealing with a dishonest car rental company, leaving you entirely at the mercy of rogue car owners who will try to squeeze every penny out of you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user merricrocker
1 review
0 helpful votes
November 2nd, 2023

I had a minor accident. I pretty sure the other party hit me. I could be wrong, but they were in my blind spot. They got a minor scrape and the car I was in was dented. You can't actually call Getaround, which made it a nightmare. They will call you sort of if you put in a claim right there. I uploaded pics and info. It them several days, each time I tried to ask a question get some information they had to open a new incident report, and this was all through email, because chat didn't work, and as I said no phone. Finally managed to get someone to listen through chat. But before a claims adjuster even spoke to me or did anything,they billed my card over 900. I get the basic insurance might not cover anything, but they should wait until after I get the paper work until claims has looked at the cars and decided fault. I can look at things, etc. I didn't authorize them to do that.

Tip for consumers:
It is such an incredible hassle to get ahold of them. I can't even imagine being in a bigger accident and sitting there trying to sort things out through chat rather than having an actual number.

Products used:
Renting a car

Service
Value
Thumbnail of user ws.autorental
1 review
0 helpful votes
August 16th, 2023

I have posted 3 vehicles and have it rented about 15 times in the period of 45 and is been 45 days today calling every day and sending emails and still don't get paid. Nobody there knows anything about solving the problem.
And be carefull if someone smoke in the car, because they will need a video of the renter smoking inside of the car to pay you, because I had sent pictures of the ashes let all over the car and they said is not enough proof. And when car is dirty or extremely dirty they will pay you a ridiculous $10 to clear de car.

Tip for consumers:
If you vehicle is overdue. They will ask you to go look for the car.

Be very careful before renting you cars with them

Products used:
I have posted 3 vehicles and have it rented about 15 times in the period of 45 and is been 45 days today calling every day and sending emails and still don't get paid. Nobody there knows anything about solving the problem.
And be carefull if someone smoke in the car, because they will need a video of the renter smoking inside of the car to pay you, because I had sent pictures of the ashes let all over the car and they said is not enough proof. and when car is dirty or extremely dirty they will pay you a ridiculous $10 to clear de car.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ajahenry.wfg
1 review
0 helpful votes
November 1st, 2023

They said my total was $406 they charged me $2450, but my bank denied it because it looked shady. DO NOT USE GETAROUND, they are a whole pack of bull

Thumbnail of user tristandeschamps0
1 review
0 helpful votes
October 23rd, 2023

Getaround is hands down one of the worst car rental services I have ever had the misfortune of dealing with. From start to finish, my experience with Getaround was an absolute nightmare.

Once I finally managed to book a car, I thought the worst was behind me, but I was sorely mistaken. The condition of the vehicle I rented was abysmal. It was dirty, smelled like a wet dog, and had stains on the seats that looked like they had been there for years. I had to spend valuable time cleaning the car myself just to make it somewhat tolerable.

During my rental, I had to deal with a host of mechanical issues. The car was a total lemon, and I feared it might break down at any moment. It's clear that they do not properly maintain their fleet.

To top it off, they claimed 1100 EUR of damage that we did not cause, our lawyer contacted them to dispute this claim and they never replied to his email. We are now pushing forward with our legal action.

In summary, Getaround is a complete disaster. The website is a mess, their customer service is non-existent, the cars are in terrible condition, and their app is an absolute nightmare to deal with. If you value your time, money, and sanity, stay far, far away from Getaround. There are far better car rental options out there.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandat1026
1 review
7 helpful votes
February 1st, 2022
Verified purchase

DO NOT RENT ANY CAR FROM Getaround. I was just in a car accident when the police informed me that the car was not registered and or insured! I'm suing the entire company! That's extremely illegal & my life was at risk! They charge for everything and anything but don't even make sure the cars are legally able to be driven or comply with the state law.
If I could give them zero stars I would.

Tip for consumers:
DO NOT RENT

Service
Value
Quality
Thumbnail of user michaelb9723
1 review
1 helpful vote
January 17th, 2023
Verified purchase

Please save your money and go someplace else. This company will fee you to death. Read their fee schedule it will frighten you hopefully into going somewhere else. I tried renting from them to drive with Uber. After working all night making around $225 after Getaround fees and gas I ended up making $50 for 9 hours work, I'm going to get a weekly rental from a reputable company but can't for a few days. I decided to rent today again and now they have starting charging deposits that range from $150-$300 a day. And they hold it for 7 days, then it takes another 3-10 days to get it back. If I rent four my usual 4 days a week then I will have $600-$1200 in deposits that I won't get back for probable 2 weeks
Whatever they use to monitor the cars never works and always shows less than a full tank of gas then charge you $12.35 a gallon for gas, even though the car was just filled with gas.
They fee you got everything, their so called insurance is liability only, you have to have pay an additional fee for their insurance. They also charge as much as $3000 for any perceived damage, real or not. If you go through a toll road and it has a license plate reader account you are charged double for processing fees, they have lists of fees that they can't explain. If you call them on anything they give a canned answer that's it's their system and they can't change it.

I'm filing a complaint with the California Attorney General

Tip for consumers:
Do not use this service, employees quit because of the way they rip off customers

Service
Value
Shipping
Returns
Thumbnail of user kimberleea20
1 review
0 helpful votes
January 23rd, 2023

You will not make money. In fact you will lose it. Find another alternative- they charge you for any and everything. Financially not worth. I lost money instead of making money with Uber. Their customer service is a joke and don't care. Toll charges are horrendous. You'll be making them money and you will make nothing! Not to mention they know have access to your bank account. Don't do it! Look at all the reviews - how much more evidence you need. The last car I rented was old and loud and they still charge a heafty amount.

Tip for consumers:
Beware

Products used:
Car rental

Service
Value
Quality
Thumbnail of user paolo.dobro
1 review
0 helpful votes
May 8th, 2023
Verified purchase

Cars from Getaround are unsafe and dangerous (read my story below) be careful! Use the app Turo which is 1000 times better.

I rented a car for a weekend trip. The car looked new on the app's photos but was instead a piece of trash with scratches all over and stains on the seats (gross).

After 2 hours of driving on the highway, it got dark and I found out that the car had both front and back lights not working! This was extremely dangerous and it's a miracle that I didn't end up in an accident hit by some other car that did not see me. Driving a vehicle in that state is unsafe and also illegal.

I had to drive the car back the following day in daylight. When I asked for a refund… they charged me a late return fee. Be safe, and avoid Getaround!

Tip for consumers:
The cars look good in the photos, but then you find yourself without back lights in the middle of the highway at night. Good luck getting a refund.

Products used:
Toyota RAV4 8SVS357

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidpeterbennett4
1 review
1 helpful vote
August 4th, 2023

I hired a van for 3 hours, I installed the app but when I found the van inconveniently hidden around a corner in a remote Oslo street, the app informed me that "booking has expired" and naturally we had no possibility of opening the van and we had to leave it where it was.
Attempts to contact an actual human being were hopeless. We were sent round in circles.
This firm is untrustworthy. Do not waste your time

Thumbnail of user saraj601
1 review
0 helpful votes
September 14th, 2023

First of all they don't have liability insurance so if you get hit by a Getaround car you probably won't get paid. I submitted a possible damage report and the host snd I decided to work it out on our own as it was a very minimal scratch Getaround charged me 1000 dollars anyway that they took out of my checking. The claims guy has said they were going to investigate but neither I or my host was asked any questions at one point the customer service seemed to think the car was on the body shop wile it was actually being rented. Taking time to take it to the body shop would probably cost rides and the host would loose money even with a pay out. I have had my account blocked for 24 hrs like I'm being punished and for some reason I can't get a response from anyone who can do anything. My account was overdrawn, there are a 1000 one star reviews on Yelp as well. I should have looked here

Tip for consumers:
Take good pictures and don’t use your debit card

Products used:
I rented a car

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts8284
1 review
1 helpful vote
February 1st, 2023
Verified purchase

Expérience terrible!les deux dernières fois que j'ai loue un véhicule,on m'a fait payé un surplus d'essence.la première fois j'ai fait le plein et quand j'ai ramené la voiture on m'a dit qu'il n'y avait que 95% et on m'a facturé 5%. Quand j'en ai parlé au propriétaire en lui rendant les clefs il m'a dit qu'en effet la jauge de sa voiture n'était pas exacte(?)
La deuxième fois, j'ai pris une photo de la jauge et je l'ai envoyé au proprietaire en disant que la jauge marquait 75% et pas 85% comme Getaround le disait.pas de réponse! Quand j'ai ramené la voiture on m'a facturé encore de l'essence pour 85% quand en fait avec preuve à l'appuie avec photo
J'ai montré que c'était 75%!
Gros problem avec Getaround en comptant avec Avis et Budget c'est que quand il y a une griffure et une légère dépression sur la voiture due à une portière quia tamponné le véhicule, avis et Budget ne pose la de problem si c'est inférieur à 2,2 cms!
Getaround m'a facturé près de 500 euros.
Une voiture garée à côté sur un parking g a taper certainement le véhicule.
500 euros pour une égratignure de 2 cms sur une voiture de 8 ans avec plus de 100,000 kms! Je considère cela comme de l'extorsion!
Et finalement, sur ma dernière location avec Getaround,
Les directions de retour du véhicule n'étaient pas exacte
Et de plus la place de parking ou je devait garer la voiture, était occupée. J'ai donc galère pour trouver une autre place un étage au dessus.
On m'a facturé un pénalité de 35 euros pour 8 minutes hahhaha plus cher que le prix par jour!
La location avec avis et budget est au niveau du prix quasiment pareil. Et finalement louer avec Getaround est très stressant! Car trouver la voiture de location est toujours un problème.
Get around? Plus jamais!

Tip for consumers:
Get around car rental ? Stay away

Products used:
Car rental

Service
Value
Quality
Thumbnail of user hayleyd60
1 review
4 helpful votes
July 3rd, 2022

The customer service at getaround is appalling. We are trying to get in contact with a member of staff as our rental is tomorrow and getaround have blocked our account for no reason and kept our payment for our rental. Prices for substitute rentals are now double the price. Getaround uses AI and automated responses instead of humans, we have wasted hours of our holiday trying to get through to getaround. Very disappointed. We will not be using getaround again.

Products used:
Car rental

Service
Value
Thumbnail of user scottm2992
1 review
0 helpful votes
January 20th, 2023
Verified purchase

I first used them a few years ago and they were ok, but now every car you try to book in Philadelphia has an exorbitant security deposit that will not be refunded to you for over a week! If you make money as an Uber driver, that isn't going to work. Also, they no longer offer telephone support. The app wouldn't let me close a trip and I got charged $50 because I couldn't reach anyone on the phone. Eventually my money was returned a few days later, but I shouldn't have had to go thru that. Not a good option anymore for Uber drivers!

Service
Value
Returns
Quality
Thumbnail of user treijon
1 review
0 helpful votes
June 21st, 2023

AS AN Experienced HOST... I would stay FAR FAR away from this platform. I almost lost my job because a GETAROUND made a mistake and either forgot or made an error with a ride cancellation I requested (you have to call to cancel- ridiculous). The driver came and found my car at my workplace and caused havoc when they found out the car was not available. Way too much liability -- someone can find and pick up your car within 15 minutes of booking, any time of day of night? What happens if it gets damaged with no photo evidence prior to the trip? GOOD LUCK

Tip for consumers:
For guests and drivers, I think the app is very convenient and easy to use (when executed properly). I would just advise only large fleet owners with mid to low end vehicles to only consider this application. This is not an app for those who use their vehicle part time, those with higher end vehicles, or those who plan to use this passively in any capacity

Products used:
This is the getaround app and service for car sharing. I have used this in the Chicago are for approximately 2 weeks before having a terrible experience listing my tesla model 3 and model X. If you have a large fleet and little concern with the condition of your vehicle before and after rides, I think you might be okay. But high liability in my opinion.

Service
Value
Quality
Thumbnail of user hirschnetwork1
1 review
0 helpful votes
August 5th, 2023

Can I do ZERO stars? Get Around allowed me to rent a car that was unsafe in several ways. I was using them in an emergency and had no time to pivot. I honestly don't consider myself a tough customer. The car was filthy and even had dried vomit in the passenger side window crease and residue on the door. The low tire alert was on, the key fob didn't work, so I couldn't lock the doors myself. The turn signals blinked inside the car, but once I checked the car's menu, the turn signals and park lights were all out. Not only was it unsafe, but in Chicago, very much prone to tickets and police encounters.
I sent photos and videos to the owner, who never responded to me at all. Not once. I reached out to Getaround, whose rep was nice, and he offered to reimburse a car wash, but hand car washes with attendants are not easy to find in Chicago, so I cleaned it myself so that I could manage my affairs. I have had no follow-up in the last several days. Their cars are priced very high and the level of care for the price is the worst value in the business.
The ease of access to a vehicle was good to have, but not with dried vomit and filth at an enormous price. There's more to it and there are pics and videos. The company needs to raise its standards or get out of the business. Before someone gets hurt. The pics below are just a few.

Tip for consumers:
They offered me a $50 credit for all of my troubles. Not acceptable

Products used:
Get Around allowed me to rent a car that was unsafe in several ways. I was using them in an emergency and had no time to pivot. I honestly don't consider myself a tough customer. The car was filthy and even had dried vomit in the passenger side window crease and residue on the door. The low tire alert was on, the key fob didn't work, so I couldn't lock the doors myself. The turn signals blinked inside the car, but once I checked the car's menu, the turn signals and park lights were all out. Not only was it unsafe, but in Chicago, very much prone to tickets and police encounters.
I sent photos and videos to the owner, who never responded to me at all. Not once. I reached out to Getaround, whose rep was nice, and he offered to reimburse a car wash, but hand car washes with attendants are not easy to find in Chicago, so I cleaned it myself so that I could manage my affairs. I have had no follow-up in the last several days. Their cars are priced very high and the level of care for the price is the worst value in the business.
The ease of access to a vehicle was good to have, but not with dried vomit and filth at an enormous price. There's more to it and there are pics and videos. The company needs to raise its standards or get out of the business. before someone gets hurt. The pics below are just a few.

Service
Value
Quality
Thumbnail of user charlese941
1 review
0 helpful votes
April 6th, 2023

I've been renting my car out on getaround since December and while I've made some decent money on it, the service is just soo poorly designed and whenever they $#*! up, customer service doesn't seem to care one bit. I had some $#*! smoke cigarettes in my car, and Getaround did nothing. I ended up having to detail it myself. Also had some $#*! put 2000 miles on my car in a weekend, and If I hadn't noticed the huge jump in mileage, they wouldn't have charged him for the extra miles. I've got a laundry list of issues but I don't have time to list them.

It's honestly just been a total headache and hardly worth the money. $#*! getaround.

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Thumbnail of user richardj5
62 reviews
275 helpful votes
September 9th, 2011

If your auto is cooling its heels parked much of the time, you might want to help it pay its way by renting it out. Getaround brings local car owners together with local car-deprived, for an hourly or longer fee that includes insurance. You can register your car with brief information and a photo.

Thumbnail of user ianbarbir001
1 review
0 helpful votes
September 20th, 2023

Worst $#*!ing rental. Fast to take money slow when need to return. Took me more than 600€of $#*!ing deposit and every time they say same $#*!ing $#*! it will be relised today you will get it tommorow. First and last time using that rental app. Not worht one $#*!ing peny

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Nick B.
Typically does not respond to reviews

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