GeekBuddy

I just attempted to call, as I purchased a year's support, and the automated phone system won't permit me to proceed to press a number to either wait in the cue, or to request a call back. I pressed and pressed, yet the recording never recognized my pressing the numbers, and simply kept repeating the recorded message. I waited for over 5 minutes, yet nothing re. The system putting me through to someone, just a perpetual repeat of the automated greeting. I then went to the live chat, only to receive an auto response in the chat box stating, "We are away now"! Unbelievable! I will be requesting a full refund... not that such a joke of an organization will likely honor such a request. This service was an absolute waist of my money! Let's see if they read this, and respond to me to make things right. I will keep you posted.

Don't use Geek Buddy. TRY PCProsNow.Com they're based out of Florida and have all US techs.

I would go to pcprosnow.com. That's who I use.

Beware! As I was setting up my new printer somehow they intercepted the website and proceeded to guide me down a crazy path.
Wanted to charge me $149 " One time fee!" to fix my computer and rid it of "several infections ".
Total bogus garbage. I was able to follow my new printer instructions to a T and not get sidetracked and within five minutes I was hooked up to Wi-Fi for air print.

Geekbuddy were very helpful fixed my problem very helpful. Thanks geekbuddy they spent couple of hours to fix my problem.

I bought a 3-year license from Geek Buddy after the first year ( before the pandemic) it became clear that Geekbuddy is not able to assist except in the most basic kind of service- I am a home user -no business apps or special demands - just a regular guy with windows 10. - If they can't figure it out they tell you it's something wrong with your windows install ( even though it has worked for years) or some other such excuse, that they don't manage that remotely. Or something else like replacing all your drivers -that you should do yourself. After I get my regular tech guy to come in he says bull$#*!, they just didn't know what to do. My service was supposed to be 24/7 yet for the last year if I call past 5 pm No one answers the phone or the app -- you are just left hanging and that forget weekends. What they charged me would have been reasonable (but no bargain) if I got the promised 24 hours / 7 day a week service and if their techs were able to manage common problems - My advice never pay in advance - to anyone - do monthly and demand the same price for long term commitment - and don't use Geekbuddy!

I have a 3 year plan.
I spent about 12 hours trying to get help, leaving phone messages, emails, online support. Tried for days. Can't even cancel my subscription!
The only way I was able to talk to someone is if I go to sales as if I wanted a new subscription. And as soon as that person got that I wasn't going to buy anything, he transferred me to a dead end call.
All the good reviews about this are FAKE!
How can people have a good service when others can't even reach someone. Not even virtually!?!?!
DO NOT BUY THIS
One star is only because you can't select zero!

Three years after my initial subscription, and a very skeptical period, I was pleasantly surprised with the professional support I received from Geekbuddy. Well worth the money for someone like me, a busy, non-IT self employed professional. Thank your Xavier (tech). You were outstanding! You fixed an issue the support site of a leading global printer/scanner manufacturer could not fix!
Keep rocking on Geekbuddy!

Tried many times to get help but after endless suggestions, from their auto response server, to visit various help forums, which didn't answer my problem, I have never been able to converse with a human.
My opinion - JUNK SERVICE.

I went to live chat due to a virus, typed everything out, sent information to the tech. Waited and waited and then the chat screen disappeared. Started all over again, got the same tech, entered all the information again, was left waiting again for about half an hour; finally typed to tech "are you still there?", no answer. A few minutes later the tech closed the chat session without any replying anything. So I wasted almost an hour while waiting for some help or at least a reply of some kind.

I wasted the $169 today. I told them the problem while on the call with the sales staff who said they could fix it. Then the technical staff told me they could not fix the problem. It seems the sales staff was more intent on the subscription charge than actually fixing the problem.

Some years ago, I wasted a $99 annual "special" on GeekBuddy subscription, thinking it was to be better than the free version. It wasn't, at all.
And now, with my paid Comodo Internet Security Complete, GeekBuddy is supposed to support. It does not. I am 3 weeks in to a royal hacking of my computer now. Hours & hours wasted in many emails, live chats and telephone calls to Geek Buddy, and there is NO CONTACT from them. That's hours wasted on hold in chats and calls and no one responds. You cannot ask any simple question, even by email, and expect to get a direct and fulfilled answer from Filipino or Indian GeekBuddy.
I even tried ringing Comodo in New Jersey. No live person. All calls [particularly to GeekBuddy] have you wait over 10minutes, then recording says "you are first in line" but you may leave a message but the inbox is full. Then, "click", you are disconnected.
Comodo has left me the effects of 3 weeks in to a hacking.
Do not fall for their GeekBuddy.
Now, I must hire a local 'geek' by the hour.

If you want an anti virus that destroys your pc than geekbuddy is right for you trust me these guys are nothing but stupid filthy scammers my advice is if you want help from a technician try calling a legit company that offers real technical support enough said

They are not reliable and scammed my 80 year old father... they are on Pay pal approved and should not be!

I think i $#*! my pants on what these people are doing. Not really though. These people love to lie to you. Scams are gay anyways. Don't trust these people. This is just a reminder review.

I did not install GeekBuddy on my computer but it just one day popped up and I have been trying to uninstall it for months. All it does is give you popups on the side of your screen with "critical issues" that are completely inexistent and annoying. Once i went to my programs to uninstall it removed the file from my computer but the program was still running. While writing this review, GeekBuddy popped up four times. I am warning you STAY AWAY!

Hi Geekbuddy, Matthew here. Just a quick comment to say, I will not remote control my PC to anyone ever again. I was speaking to Zander and promised me that if he remote controls my laptop to fix the issue I had on my laptop. He would fix it. So I did the dumb thing as pressed the "Remote MY PC" button. On one of the geeksupport pages, it keep flashing JOBS, so I kept looking at what they were fixing. After that, the fixes on the JOBS page had finished. Anyways to cut the long story short, I said to Zander that I will restart my laptop to see if any changes were made. I did the restart, a compaq red screen came up as my starting logo, then the screen went black, then dimmed, then after that it came up with a BSOD! After that, my windows software had recovered from a critical error, thankfully. So if my advice, is if you want to use Geekbuddy for help out with your pc issues. Don't. Even if you are using Comodo Internet Security 10 with the upgrade.

Matthew Scott

Downloaded something else, and this came with it without even knowing. After doing a scan with malwarebytes, Came up with 8 PUP's. I did think something was wrong as there was heaps of fake popups saying my computer wasn't protected. Terrible. DONT NOT DOWNLOAD. Also u may have this in ur computer without knowing so be aware

Its horrible. It forced its self on my computer bringing other useless things to. False virus popups, slowing computers, the online tech people sound like robots even on the phone, its very hard to delete, if you still want a useable computer of any kind stay as far as you can.

Started getting lots of pop ups about PC issues from Comodo geek buddy. Went to live chat and asked how come the comodo already installed was telling me I was secure so why all those alarming pop ups. Within 3 chat questions he looses patience with me and tells me that "i dont get the point", that comodo fixes malware but geekbuddy wants to (me pay for) fix my "performance" issues and then the SOB unilaterally dissconnects me from chat. No way to build a business. So long comodo

I am a tax practitioner and run my own firm, with about half a dozen people working for me. We have about 10 computers installed in the office. Obviously we have had trouble time and again with one machine or the other and we have always had to send for those "trouble shooter guys" who'd appear with a grin and seek to put an end to your worries. But our worries always seemed to go on increasing. It was recently that one of my employees suggested trying out GeekBuddy. I should say that we are now in a much better position than before. We do have worries, but they have decreased in numbers and as regards gravity too. They are prompt and always available, at the click of a mouse or just a dial away. And the pricing part also seems OK for me.

I am a generous and nice when comes to reviews but geek buddy is a price of $#*! that gives you malware and virus and gives you the most $#*!ing annoying time with god dam pop ups at random $#*!.In conclusion don't install this steaming pile $#*! I give it 0 stars out of 10. P.s. To the makers of geek buddy $#*! YOU

Btw I'm giving it one star because there's no option for giving it 10 flame piles of donkey $#*!

A while back before I fully understood how Comodo works, I was trying to allow a program through the Firewall. Something I couldn't do at the time, as stupid as that sounds. Anyway, I asked a Geekbuddy person to help me with my problem, he asks to take remote control of my computer. I let him do so, and then he turns off every protective setting on Comodo and disconnects without a word. I got a virus that same day.

I installed Comodo Backup. Seemed to go OK, the program says "Install Errors" The log shows things like Checksum, Reparse, etc... I try "Repair". It says OK. Reboot again, same errors.

I go online search Help, find nothing useful. Chat GeekBuddy. Describe errors, he asks for remote... OK. Flashes a few errore from EventViewer, tells me I have ToolbarHijackers, Junk Files, Low Virtual Memory, and Errors. Suggests he can fix... for a fee.

I run CCCleaner frequently, I DO NOT TOLERATE toolbar nonsense, I had just cleaned out junk files & temps, etc... My Workstation (HP xw8600 3.33 GHz dual XEON, has 6TB of RAID and enough RAM to run SolidWorks and load the directors cut of Dune into VirtulaDub without even a hiccup...

P.S. Why am I looking at backup s'ware? Because I'm dumping Carbonite for errors they blame on VSS. But when it takes 15 minutes to backup a 29kb. Csv file I suspect that they are not being honest.