10 Reviews for Gameduell.com
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One day after writing this review, I filed a complaint with the BBB, and two months later they got to my case. They contacted Gameduell about it, who contacted me, and said:
"I apologize for the delay in contacting you, unfortunately we were only informed of your complaint with the BBB yesterday and could not locate any mail to ourselves regarding the matter.
When withdrawals are requested, they go through several verification procedures. On this occasion, your withdrawal was subject to a verification of identity, for which reason we contacted you from the e-mail address firstname.lastname@example.org on 10/01/12 requesting that you complete the form that I have also attached to this e-mail and a copy of a government issued ID, e.g. drivers license.
This is common procedure on our website and aims to ensure that the person registered on a player account truly exists and is also very likely the person using the player account.
On 10/16/12, your player account was deactivated and you were contacted again as we had failed to receive these documents. If you did not receive either of these mails, it is possible that gmail automatically sent them to your Spam folder, though they will have since been deleted automatically by gmail.
Your account is still in our database and the identity verification can still be completed at which point your withdrawal can also be processed.
I apologize again for the confusion and delay.
If you have any further questions, please do not hesitate to contact us."
After I submitted the form they sent me, my account was reactivated.
I may have jumped the gun and allowed myself to believe the worst after reading the other reviews here.
Below is my original review.
I've been a member of Gameduell for almost a year and a half and never had any trouble withdrawing money, until recently. my latest withdrawal amount was for $142. It's always taken 4 weeks maximum to receive the money I withdraw, and so seeing as the four week mark has just passed, I was feeling like I'd probably be getting the money soon. What happened instead was that today I tried to log in and they kept telling me the login info was wrong. When I tried to fill out the "forgotten your password?" form, they told me they had no record of my email address, so it would be impossible to send me my password. I know I didn't change or forget my password or email address though, the only explanation is that they're doing something wrong.
Someone else here said after they tried to withdraw 300 euros their account was deleted, and now that I've had a similar experience it's seeming more and more like their strategy might just be to make excuses to cancel your membership when they don't want to pay up. Before today that seemed unlikely, because I had withdrawn $70 all at once recently, $35 at once just after that, and before those two withdrawals there were 5 instances spread out over the year where they paid small amounts between $11 and $19 that totaled $66. Apparently their generosity does have a ceiling, though!
If there was some legitimate suspicion they had about my account activity, and they weren't just playing a crooked game, you would think they would have contacted me about the problem instead of just suddenly excommunicating me.
What makes this even worse is that I considered myself to have reached a skill rating too high for it to be possible to be matched to any players who weren't too good ever to beat more than once in a great while, so my ability to earn large amounts through Gameduell was at its end. I wish they had at least paid me this last time and THEN deleted my account.
I can't give them only 1 or 2 stars, though, because like I said, they've been great until just recently.
It may be, though, that it was just coincidence that I wasn't exposed to their shady behavior until now, and they would have been screwing me over earlier if I hadn't been somehow flying under their radar. Who knows.
lol site stole 600 bucks from me and at the year asked me to send them my social security number to pay taxes on it this company is in the business of making money and part of that business is doing anything in their power to keep money in their accounts and out of yours.
SCAMMERS. Stay away unless you want to throw your money away, and never withdraw, they will terminate your access without warning!!
I agree with the previous posters who have stated Gameduell will not pay out. I have made around 6 withdrawal requests in the last year, not for any large amounts as I simply don't play that well. 2 of these requests were paid - for around £30 GBP total, the other 4 are not being paid. First they asked for ID which I provided, they are now asking for me to video myself playing and send it into them so they can see how I am doing so well.
Firstly I am not doing very well and am around average statistics wise, secondly they have refused to pay out unless I send this video and it cannot be wobbly, and must fulfill all sorts of other criteria. Clearly they simply don't want to pay.
Thieves! Me, my dad an my bf opend a site a soon as my dad wanted too cash out we all got frozen and deleted cuzz our stats looked too mutch the same! So my dad got nothing and so did we, and we did deposited on that site!
This review might change if I never get my first withdrawal--and after reading the previous comments I've very worried...This site has HORRIBLE customer service so you are looking to get timely response to questions or issues, this isn't the place for you. When I first joined I ended up filing a complaint with the BBB because gameduell never responded to my emails and it wasn't until I filed that complaint did I recieve a response. After that I waited over a year to play on there again hoping things would change--but they haven't...I entered on of their mini-league tournaments and my second game never loaded so I received a 0 score. I sent a message into customer service asking for assistance--two days after the mini league closed (and I place second ONLY because that 0 score reduced my total points but less than 100 points of my competitor) I received a pre-written email from customer service that didn't answer me question, just told me about the technical requirements for playing games on the site which my computer already matched. So anyway, customer service is useless.
This site will convert your deposited funds into gameduell bucks which is really bizarre in addition to requiring you to wait six-weeks for your first withdrawal to be processed and four-weeks for withdrawals thereafter. That is ridiculous when every singe other skill-gaming for cash site will make you wait about up to 10-15 business days if not sooner. I've been a member there for three years now but I rarely ever played until more recently so I'm hoping I will not have any issues receiving my withdrawal, but if I do I will update this review.
The site has no jackpot progressive tournaments which means you can only play head-to-head games which isn't as exciting. Also, their skill-level system is a little off because it increases when you win games but it does not decrease when you lose. What this means is that if you get to a point where you're "fair" matched with opponents who can regularly beat your top score, you're stuck with it. This is not typical of other similar sites where your skill level will fluctuate even with loses.
Best thing about gameduell are their games--several are really fun to play like dragon click, fossil fever, jungle jewels and jungle splash. If I can get my withdrawal I will recommend the site, otherwise fun games or not it's garbage.
Edited 3/16/2012 - DID NOT GET MY WITHDRAWL - So my first withdrawal was successfully deposited in my paypal account after only two weeks. I was pleasantly surprised, and requested a second withdrawal but have since had my account blocked and I'm supposed to send them a copy of my driver's license. Basically I'm going to have to go through an extended period of back and forth with gameduell's slow and inadequate customer service department--next they might ask for a blood and urine sample. Eventually I hope I get my money but I won well over 20-times the amount of money I am withdrawing from gameduell in Las Vegas and it was way less excruciating. I wouldn't recommend this site to a shoe--unless you want to play for free or never make a withdrawal, I'd stay clear of this pile of junk.
I echo what someone else said on this site , there are huge problems if you try and withdraw money. I actually found a game that I could regularly play and win money on however I have never actually seen that money. They owe me nearly £300 . They asked me to send copy of sensitive documents which I did and then they claimed I had created "multiple accounts" which was complete rubbish. They suspended my account and have never paid me my winnings. A complete scam.
I'm an avid Hearts player andI love the game of Hearts at GameDuell; however, if you play for money, then the odds are really bad. For example, i had to pay a fee of 80 GD$ for a chance to win 120 GD$. That means if i play 3 games and win 2 times i break even. (80 * 3 = 240 for fees vs. 120 * 2= 240 winnings). That's horrible odds when you're playing against others with equal or better skill. I think they should set it up so that a skilled player has a reasonable chance of making money. If you're playing against someone equal or better, then the odds of you winning can't be better than 50/50. GameDuell's high fee requires you to win 2 out of 3 just to break even. Anyone that can do the math will only play at GameDuell if they enjoy losing their money or simply don't care about their money. For players that do the math and value their money - well, i don't imagine those smarter ones will play GameDuell for money very many times... unless they are compulsive gamblers.. and that's sad. What kind of people enjoy making money off of others addictive weaknesses Huh??
Personally, if i only had to win say 4 out of 7 to get ahead, then i'd being playing at GameDuell all the time. Yes. I' m that good!!!!
I have not tried to withdraw money (see other posts), 'cause they took all my money -- and yes, I did win a majority of the games i played.
It is popular, but like i said, if you can do the math, you won't be playing for money on that site.
Complete and total rip off! I deposited money played a bit and when I figured out that not only it was impossible to win, but in fact it was designed to make you lose, I tried withdrawing the remaining amount.
They never responded to my withdraw request, when I tried to close my account and withdraw that way, they sent me an e-mail that there is something suspicious about my requests and that someone will contact me.
Some one definitely contacted me TWO MONTHS LATER. They said that unless I provide a whole bunch of sensitive information, they will not let me withdraw my money. At this point I decided to just let them choke on the $15.
Oh, and did I mention that their method for withdraw is through some half-assed service and thats the ONLY service you can use to withdraw, the minimum you can withdraw is higher than the maximum you can deposit (which means that you'll only be able to withdraw if you win)
...and the amounts are set up in a way where if you play a game thats worth let's say $0.40 - if you lose the game then you lose $0.40, but if you win the game you get $0.30..
so even if you keep wining and losing equally you're still gonna lose your money.
STAY AWAY FROM THIS SCAM
This is the best Casual Games Website. They are huge in Europe, specially in Germany.