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Overview

FurnitureDazzle has a rating of 3.91 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FurnitureDazzle most frequently mention customer service, and best price. FurnitureDazzle ranks 766th among Furniture sites.

  • Value
    10
  • Quality
    7

What reviewers want you to know

Positive highlights

  • Patient and thorough with every customer request and excellent customer service.

Critical highlights

No critical highlights yet

How would you rate FurnitureDazzle?
Top Positive Review

“We are very pleased with our new furniture!”

Claude A.
1/18/16

We are very pleased with our new furniture. It’s a perfect match to our old teak set and will eventually get to the same colour. Thanks again for all your help.

Top Critical Review

“I would give it a 0 if I could”

Ramsay a.
4/22/17

This website is a fake. I purchased something on March 1, paid in full and have still not received it almost 2 months later. I've tried dozens of times to call and email but receive no response. You also can't get through to anyone from their phone number- always goes to voicemail no matter which option you choose. TRUST ME- DO NOT BUY ANYTHING FROM THIS PLACE!

Reviews (129)

Rating

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user claudea10
1 review
0 helpful votes
January 18th, 2016

We are very pleased with our new furniture. It’s a perfect match to our old teak set and will eventually get to the same colour. Thanks again for all your help.

Thumbnail of user tomash26
1 review
0 helpful votes
June 29th, 2017

Very happy with my purchase! Found the perfect sofa for my new apartment and it was definitely the best price. Took a few days to deliver, great service and Patrick delivered it to my apartment and made sure everything was nice.

Thumbnail of user christinan28
1 review
0 helpful votes
May 18th, 2017

Delivery was very fast. Sarah was very helpful and careful with my boxes. The best online furniture store to shop with. Thank you FurnitureDazzle for a very fast delivery and customer service experience.

Thumbnail of user ramsaya
1 review
2 helpful votes
April 22nd, 2017

This website is a fake. I purchased something on March 1, paid in full and have still not received it almost 2 months later. I've tried dozens of times to call and email but receive no response. You also can't get through to anyone from their phone number- always goes to voicemail no matter which option you choose. TRUST ME- DO NOT BUY ANYTHING FROM THIS PLACE!

Thumbnail of user jasonw76
1 review
0 helpful votes
January 28th, 2015

My experience with Furniture Dazzle was Wonderful from start to finish! They delivered my stuff within three business days after I made a purchase on the internet, just as they said on their website. They have earned my favor and trust. I have now ordered more stuff from them. I am extremely pleased. I will recommend them to anyone with enthusiasm! I wish every company was this efficient!

Thumbnail of user leew39
1 review
0 helpful votes
February 12th, 2015

I purchased two 50 inch white TV consoles. I am extremely happy with the communication, as I emailed questions over the weekend and received fast responses. I was very impressed with the packaging when the boxes arrived within a week of ordering. There was not one missing part or damaged item. I assembled both pieces over the weekend very easily. This is quality furniture. I will definitely be ordering again and will be recommending this company.

Thumbnail of user davidc259
1 review
0 helpful votes
October 14th, 2015

I purchased a sideboard for my dining from Furniture Dazzle.com and unfortunately it had a small scratch on the top which could not have been foreseen Or noticed until unpacked. The customer service consultant Sarah responded to my email immediately and arranged for the issue to be resolved to my complete satisfaction. I could not have asked for a more prompt, professional and customer focussed experience. Thank you

Thumbnail of user curtm15
1 review
0 helpful votes
January 19th, 2016

All great, all smiles & excellent service! I look forward to working with People’s in the future!

Thumbnail of user dennisl41
1 review
0 helpful votes
February 23rd, 2016

Extraordinary service! Top Quality! We have been looking for a chest of drawers to match a bedroom set. Zuyob searched for what we were looking for based on a verbal description and found the exact match! We're going back to buy furniture for the rest of the rooms in our brand new house. I highly recommend this place!

Thumbnail of user igork20
1 review
2 helpful votes
April 11th, 2017

I have bought a vanity from them. Was waiting fo 2 weeks and contacted them. Nobody answered. Ope I will get my $750 back.
Don't buy there!
Very bad experience!
1 x Stufurhome 40 inch Grand Cheswick Espresso Single Sink Vanity with Carrara Marble Top

Tip for consumers:
Very bad experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanl19
1 review
0 helpful votes
July 13th, 2015

Great Shopping ExperienceI had a great experience using FurnitureDazzle. When placing my order, I forgot to enter a coupon code that would have provided me a discount on my purchase. I used Furniture dazzle's online chat service a day or two after placing my order, and the company representative was able to apply the discount at that time, which I really appreciated. The rug I purchased arrived quickly and in perfect condition. I'm very happy with my FurnitureDazzle experience so far, and will use them again.

Thumbnail of user nickn34
1 review
0 helpful votes
January 30th, 2016

I was kinda worry when i saw those bad reviews. Several times i thought about cancelling the order since its status kept saying "awaiting payment". But i decided to wait (impatiently). And finally it got the cabinet, not as fast as i expected, but overall, i'm still happy with the shoe cabinet.

Thumbnail of user ernestm31
1 review
0 helpful votes
January 18th, 2016

Just to let you know your installers were fabulous and in my opinion did a fantastic job, thank you!

Thumbnail of user angelaj13
2 reviews
0 helpful votes
January 28th, 2015

I was looking at a particular TV stand which was widely available on the Internet, and Furniture Dazzle had the best price. Although price was a factor, I also went with this merchant because of the positive reviews. When I ran into a problem with the product, they took care of the issue. The communication and service were excellent. I would highly recommend this merchant and would not hesitate to use them again.

Thumbnail of user jonesj7
1 review
1 helpful vote
June 10th, 2017

Dont believe any of the 5 start reviews! They are fake! This company is horrendous! They take your money dont sent you your item and dont answer their phone! Same people that own Home Deeco! Do your research. You will never receive your item!

Thumbnail of user franciss29
1 review
1 helpful vote
November 4th, 2014

Great products. Excellent quality. Great customer service. Shipping and delivery quick. Packaged so carefully. Design of Zuo Vex Chrome/Glass TV stand is timeless. Museum of Modern Art look. Amazing price too. Easy to put together- very ingenious construction. Michael was so friendly to talk to. I'm so glad I found Furniture Dazzle. Good to know a reliable online merchant with awesome product lines. I recommend Furniture Dazzle.

Thumbnail of user jamesb194
1 review
0 helpful votes
February 12th, 2015

We placed our first online furniture order through Furniture Dazzle. We've always purchased furniture through a store where we could see the product in person. My daughter really loved a bed we saw on Furniture Dazzle's website so I gave it a try. DHD had great customer service. They answered all my product questions quickly. The shipping was fast and the trucking company was fantastic to deal with. The entire process was completely painless. We were thrilled with the both the product and the service!

Thumbnail of user gregm44
1 review
2 helpful votes
October 7th, 2014

We ordered a sectional and chair from Furniture Dazzle. Their prices were significantly lower than competitors on the exact same brand and line. The delivery was White Glove which was completely worth it. They came in, put everything together and took the trash with them. We were so happy we ordered our patio furniture from them as well. It was again the best price we had seen and were extremely happy with delivery on those items as well. I would highly suggest this site!

Thumbnail of user marylc
3 reviews
1 helpful vote
September 15th, 2015

Beautiful items and reasonable prices
I have bought many things now from FurnitureDazzle.com in the last two months, since I discovered the site. Everything has been delivered as promised, I have only had to return one thing which was not problematic and the one query I had was dealt with quickly and to my satisfaction. Overall I would highly recommend them and have been telling friends and family about them.

Thumbnail of user jospehw
1 review
0 helpful votes
May 14th, 2015

Very good, nice helping staff. They are really good folks to do business with. The products we have purchased are fantastic, excellent quality, things that really last a long time. I would refer anyone there.

Thumbnail of user ethanb23
1 review
0 helpful votes
January 18th, 2016

Extremely professional and courteous. The table is beautiful and has really gone over well. Thank you for a job well done!

Thumbnail of user terriem9
1 review
2 helpful votes
June 12th, 2017

Please DO NOT BUY from this company! They Charge your account under false pretenses. They say the item is shipped and then they string you along with different excuses. We ordered a loveseat in March, they charged us for it and we still have received nothing! You can't get ahold of anyone there by phone or email. We have filed reports with the BBB and FTC. Anyone who has been scammed by this company, please file reports also. Also do not believe any of the good reviews, they are fakes written by the company!

Thumbnail of user jamesa106
1 review
0 helpful votes
June 16th, 2015

Furniture Dazzle is the #1 place to shop for furniture. They have a huge selection and I mean huge. Their prices are better than at other stores that I have compared. They have every style of furniture imaginable and it is all affordable. Even when I didn't live in this city I still bought my furniture from them. They are unbeatable for selection and price.

Thumbnail of user giovanniv2
1 review
3 helpful votes
March 5th, 2015

I placed an order for an item that was indicated as available, but after a week the order status is still: "Being Processed". I tried to contact the customer service by phone *******077) and by mail (*******@FurnitureDazzle.com) several times, but no one pick up the phone and of course no answers to the message left on the voicemail or sent by e-mail.
If you don't trust me, try to call the customer service before placing an order.
Stay away from this website, it is a scam!

Thumbnail of user giag
1 review
3 helpful votes
March 4th, 2015

The negative responses listed below are accurate.

I placed my order, received and email and nothing else occurred. I contacted them via telephone and email. Von one ever answers the telephone number listed above. Finally I received a response and I requested the tracking information. To date I have received no tracking info nor a response.

I have contacted my bank as this appears to be deception on many levels.

Please stay away from this company.

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