• Freemake

Freemake

Overview

Freemake has a rating of 2.77 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Freemake most frequently mention customer service, week trial, and lifetime license problems. Freemake ranks 34th among Freeware sites.

  • Service
    23
  • Value
    28
  • Shipping
    12
  • Returns
    19
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • One week after the offer money is removed from my account and the customer service where no help.
  • Download and use our free Video Converter, Video Downloader, YouTube Converter, Audio Converter and Free Music Player!
How would you rate Freemake?
Top Positive Review

“Nice and easy to use all on one soliton”

Noname N.
5/15/20

This is a real great working and easy to use software. I use it from a long time ago, and I could do everything what I want, like to convert a video/audio file to any other format, or size, while in the meantime I can change the aspect ratio, the bitrate and almost everything. The editor is an easy to use one, so you don't need any special skill to cut out the don't wanted parts. Also, I suggest to take a look for the additional options, as with these you can even add subtitles to your videos, and so on. I recommend to try this solution!

Top Critical Review

“Scam”

Robert L.
8/26/23

Take care, obviously a scam. You pay for a test period for 1 €, but I had no way to end the test phase and have not yet received an activation key. It is also customary to inform the user about this. It was also not clear to me that it was a subscription or was not clearly communicated. Of course no reaction by their support.

Reviews (111)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) video converter (14)
Thumbnail of user robert.lange.81
1 review
1 helpful vote
August 26th, 2023

Take care, obviously a scam. You pay for a test period for 1 €, but I had no way to end the test phase and have not yet received an activation key. It is also customary to inform the user about this. It was also not clear to me that it was a subscription or was not clearly communicated. Of course no reaction by their support.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesv1549
1 review
0 helpful votes
October 4th, 2023

I paid for only 1 week trial using paypal, but without warning they charged the lifetime subscription to my account after the week was over. You can't even appeal to them because their email address with Paypal is bogus. I sent an email using the address they used to inform me about the account activation and this was the reply "You bought 1 week trial license for Freemake which has been extended to a lifetime license as you didn't cancel the trial during the trial period of 7 days. So you were charged ONE-TIME payment for lifetime license. In case of any doubt please refer to the email receipts from FastSpring, our payment processor, where we provided the links to cancel the trial, informed you of the trial terms and conditions and the date of the after-trial charge. Now you have lifetime license and you won't be charged anymore!". Now if the company's spiel is written this way, you know there have been a lot of complaints about their practice.

Tip for consumers:
Don't subscribe!

Service
Value
Returns
Quality
Thumbnail of user nettiet3
40 reviews
156 helpful votes
January 10th, 2022

I installed this simply to download a few old movies I'd found online converted from original VHS format - not available on YouTube, Prime etc. Tried several times and always got a stop error code. Evidently its ONLY compatible with YouTube when it's supposed to be universal. No thanks.

Tip for consumers:
Don't bother

Products used:
Video streaming/download software

Value
Quality
Thumbnail of user guys182
1 review
5 helpful votes
January 25th, 2022
Verified purchase

Very slow response from customer service. I followed all of their instructions but still never received an activation key, rather got a refund only after filing a dispute through PayPal... buyer beware!

Tip for consumers:
Be careful if you pay for the upgraded version. Be sure to use a payment method you can easily get a refund through, if unfortunately like me, you never receive an activation key.

Products used:
None

Service
Value
Thumbnail of user stefanya4
1 review
0 helpful votes
January 11th, 2023

My husband bought freemake and after erase the program but they continue charged to my credit card every month.

Thumbnail of user thomasm3666
1 review
1 helpful vote
August 10th, 2022

I bought the seven-day trial, not understanding that they would automatically charge me for the full version after seven days. Most companies will remind you that the trial period is almost over and ask if you want the full version. They did not do this, and said "no" when I asked to have it cancelled for a refund. That being said, the app does perform as advertised. I won't do business with them again, though.

Tip for consumers:
read the fine print very carefully!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cameronb122
1 review
4 helpful votes
December 25th, 2019

Worked great on first project if mine, but didnt perform at all on second project. Also was not impressed with their sneaky tactics. When you use the trial version, you are actually obligated to pay 9.99 for 3 months. Use NERO, I do now.

Thumbnail of user billp296
2 reviews
10 helpful votes
August 16th, 2021

I purchased a lifetime license back in 2019 and loved the product. Two years later I can't access the software saying I need to purchase an upgrade at $59.95. I backed out of it and they immediately dropped the price to $19.95. I bought it. Then I tried to convert a youtube to mp3 and they said I had to buy another "King" upgrade. I wouldn't do business with these people under any circumstances. I can't stand the bait and switch routine. This was the worst. Freemake... should be renamed Wetake!

Tip for consumers:
Don't do it!

Products used:
Did not end up using anything as they kept jabbing me for upgrades and I finally backed out.

Service
Value
Quality
Thumbnail of user johnk5168
1 review
2 helpful votes
May 28th, 2023

The deceitful sales model. DON'T DO the $1 trial - it is a scam.
There is no possibility of canceling the trial period.
After the trial period they downloaded money from my account without my approval.
I do not recommend!

Thumbnail of user peterb1422
1 review
10 helpful votes
February 10th, 2021

I ordered their $1 one week trial and after the first week I was charged $42 for a 3 year license. You cannot cancel that and it looks like it is auto-renewed and I saw no way to even cancel the renewal. I believe this is false advertising. That is too bad because the product seems like it is a good product and works well but the way it is marketed is exactly like a scam.

Tip for consumers:
Watch out for the $1 trial bait and switch.

Products used:
Freemake Video Converter

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinb1120
1 review
1 helpful vote
July 18th, 2022

Freemake is very slow to download Once a file is downloaded it disappears into some temporary file where it cannot be found I have clicked to try and get it to go videos but still disappears I then have to redownload using another app Freemake is useless

Thumbnail of user patricka287
1 review
13 helpful votes
December 9th, 2020

The conversion software is free if you want their trademark in the middle of your video. They have a one week trial for under $2. It worked fine for the one video I wanted to convert. You need to cancel your trial, somehow, or else they will roll you into a $40 lifetime license which there is apparently no way to stop. No notice before this happens. It is a scam unless you have the need to convert a lifetime of videos.
I sent multiple emails and filed a complaint with Paypal. They gave me my money back.

Tip for consumers:
If you do not want to get sucked into a $40 lifetime license, figure out how to cancel your trial membership. Do not wait.

Products used:
Freemake video conversion

Service
Value
Returns
Quality
Thumbnail of user nonamen11
1 review
0 helpful votes
May 15th, 2020

This is a real great working and easy to use software. I use it from a long time ago, and I could do everything what I want, like to convert a video/audio file to any other format, or size, while in the meantime I can change the aspect ratio, the bitrate and almost everything. The editor is an easy to use one, so you don't need any special skill to cut out the don't wanted parts.

Also, I suggest to take a look for the additional options, as with these you can even add subtitles to your videos, and so on. I recommend to try this solution!

Thumbnail of user gabriels620
1 review
0 helpful votes
March 13th, 2023

They claim they are freeware with no limitations but after I converted a few files it stopped working until I bought a licence key

Deceptive marketing aside, the software is decent

Products used:
Freemake Video Converter

Service
Quality
Thumbnail of user albertf109
2 reviews
6 helpful votes
December 20th, 2020

Freemake software has the most updates of any software I have to the point that it nags.

I purchased the Video Converter. The license is limited to a single machine. On my 1st purchase a decided not to buy then a discount incentive offered for a limited time an I purchased. Decided to buy for a 2nd PC, said no and same discount was offered but decided to not buy. Then a 3rd discount was offered even cheaper which soured me on my 1st purchase as I feel I overpaid for the 1st discount, So if you think about buying, say no until the 2nd discount offer for the best price.

The video convertor is fast, All the other Freemake software is ok but all nag you for new updates. Not sure why the developer is pushing so many through.

Thumbnail of user dianneh212
1 review
8 helpful votes
October 10th, 2021

First up, this software does offer a 'free' version. The problem with that is that the finished product is unwatchable. They don't tell you that there will be a whopping great watermark in the middle of the screen for the entirety of the video until it's too late. Supposedly you can purchase a one week trial, but when you click on that button, you automatically get directed to a lifetime licence. I'm out.

Products used:
None

Value
Quality
Thumbnail of user marcd127
1 review
0 helpful votes
January 13th, 2020

Having a video on disc which was made by copying a VHS tape to DVD I wanted to have the material on my computer. I tried a few tools to try and rip or copy but didn't work. Then I found Freemake Video Converter and without any difficulty could convert the DVD to all different video formats onto my computer.
The interface is very clear and user friendly. The tool is easy to use. I would highly recommend Freemake Video Converter!

Thumbnail of user andrewp1872
1 review
3 helpful votes
April 12th, 2022

Never got it to work. Tried everything they threw at me but still no luck. I requested a
Refund. Maybe it doesn't work on all computers.

Thumbnail of user donnad1406
1 review
7 helpful votes
March 8th, 2021
Verified purchase

I paid $1 to remove the watermark. A week later they charged me 43 bucks. WTF?! Nowhere did it say I would be automatically charged. These people are scum sucking scammer twats. STAY AWAY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ianm312
1 review
3 helpful votes
October 14th, 2019

I tried this software out on what I thought was a free trial, decided within an hour it wasn't what I needed and removed it from my pc. Quite a surprise weeks later, after I returned from a trip where I hadn't had much access to the internet, to find that my credit card had been charged seven times@ $4.95 a week. Evidently I'd agreed to this, though I didn't know I had -- but that's my bad.
I'm giving three stars because it seems, from the brief experience I had with it, to be a good product and because to the company's credit they immediately agreed to cancel my "subscription," accompanying this with a defensive explanation that shows they've been getting a lot of complaints about their practice.
Freemake could certainly do more to explain how it works so people know just what they're getting, for how much, and for how long.

Thumbnail of user tenem1
1 review
2 helpful votes
March 22nd, 2022

What they don't tell you is that the 'free' conversions are branded. Waste of a download. Go and buy a real converter!

Tip for consumers:
Just review and buy a decent up front reputable product.

Products used:
None. I don't do bait and switch.

Value
Quality
Thumbnail of user gregc342
1 review
16 helpful votes
April 17th, 2020

Freemake is a scam. They will charge you $29.95 per week for their free' software. That's $1500 per year - automatically taken from your account. Impossible to reach them. They are simply criminals and need to be prosecuted. Any positive review must be made by them. Avoid Freemake like the plague. They stole a lot of money from my PayPal account before I noticed.

Thumbnail of user vitalied
1 review
0 helpful votes
December 5th, 2019

I'm a PR director, so I often take a lot of photos and videos, which with this video converter are combined into slide shows or films. I have been using this converter for 5 years, I don't like any other. This also has its drawbacks, but there are clearly more advantages. I hope that in the future the conversion speed will be made faster and the program will not freeze.

Thumbnail of user edwind77
1 review
14 helpful votes
October 19th, 2020

Freemake is a criminal organization. I paid for the software and it worked 1 or 2 times after every 10 attempts. I didn't use it a lot so I was patient even with it's very high failure rate. Now, after a few months, IT IS ASKING ME TO PAY AGAIN for their pathetic software. I emailed text support but they refused to help me because "I hurt their feelings." Boo-hoo! Who would not be upset when someone tries to rob you. Don't trust these crooks. I hope they can buy back their souls for the money they steal from their customers.

Thumbnail of user anothaip
1 review
0 helpful votes
October 26th, 2020

I think it's easy to use. Like when scrolling, see immediately Convert files, it is convenient, will give you a good price, 15 us will be able to buy it.

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From the business

Freemake provides quality freeware - Free Video Converter, Free Video Downloader, Free Audio Converter. Download and convert any video or audio free and in two clicks!

Company Representative

Thumbnail of user emmac834
Emma C.

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