• FreedomPop

Overview

FreedomPop has a rating of 2.08 stars from 201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FreedomPop most frequently mention customer service, credit card, and bank account problems. FreedomPop ranks 71st among Mobile Carriers sites.

  • Service
    23
  • Value
    20
  • Shipping
    16
  • Returns
    15
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • To add insult to injury, they proceeded to charge my credit card for a year's service, months after I made the return.
  • Bad order process, bad customer service, bad phone service, canned emails, billing is out of this world!
How would you rate FreedomPop?
Top Positive Review

“Great and free”

Arthur P.
2/23/18

Was hesitant to try but it works better than Verizon plus it's free. Can't go wrong with FreedomPop. Service everywhere I go with LTe speed. Love if!

Top Critical Review

“Used to work, but now a Scam.”

Heywood G.
4/25/21

I ordered their $10 plan online, but the order never showed up on my online account. I emailed them and they stated the sim was shipped but failed to respond concerning the account issue. After 12 days and still no sim card, I contacted PayPal and disputed the order. After a few days, Paypal reimbursed me the $10. The sim card finally came after 15 days but does not work. Still no response concerning my account issue. They are obviously a scam now.

Reviews (201)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (29) customer service (44) freedom pop (16) phone service (21) phone number (10)
Thumbnail of user heywoodg
1 review
7 helpful votes
April 25th, 2021

I ordered their $10 plan online, but the order never showed up on my online account. I emailed them and they stated the sim was shipped but failed to respond concerning the account issue. After 12 days and still no sim card, I contacted PayPal and disputed the order. After a few days, Paypal reimbursed me the $10. The sim card finally came after 15 days but does not work. Still no response concerning my account issue. They are obviously a scam now.

Tip for consumers:
Scam, pure and simple.

Products used:
sim card

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephena850
1 review
1 helpful vote
October 20th, 2021

Hadn't used them for three years when they hit me with a 19.99 charge of out the blue. Never authorized any new charges. In fact, I stopped using them because of their duplicitous billing practices. If you use this company, better watch the fine print and you're credit card statement for unauthorized charges.

Thumbnail of user richardg2404
1 review
1 helpful vote
April 19th, 2022

I had FreedomPop in 2020.
In June 2021 charged began appearing of $8/month. Beginning April 2022 they began charging $13.98/month.
Now a total of $85.98 has been charged.
Phone service has been switched to Mint months prior to these charges being incurred. Anyone would consider this notice of cancellation of service yet they claim that the "SIMs were still active and hadn't been cancelled".
I had actually called and complained in July 2021 but they continued to charge.
This is a scam.
DO NOT get involved with these scammers.

Tip for consumers:
Don't get involved in this messs

Service
Value
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Thumbnail of user aaronw75
1 review
3 helpful votes
September 29th, 2017

FreedomPop is great for light-medium users looking for cheap (FREE) cellular data. They have offerings on Spring CDMA as well as AT&T LTE SIMs. The free allotment is not a lot, but sufficient for light users. You can always get additional SIMs (1 cent - 99 cents) and swap the out as needed or pay for additional data.

Just read the fine print and make sure to downgrade from trial plans/services before you get charged.

Thumbnail of user joej132
3 reviews
5 helpful votes
March 29th, 2023

$#*! freedompop.
$#*! them hard.

They used to be a worthwhile service, but the last couple of years have been a waste of money and time.

Service
Value
Shipping
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Thumbnail of user melodys170
1 review
8 helpful votes
June 14th, 2021

I have a confirmation email from 2019 stating that my account was cancelled at my request and that I would not be charged again. Suddenly FreedomPop takes it upon themselves to start charging me $4 per month for a cancelled account. Luckily I have the email confirming the cancellation and am filing for a chargeback with my bank. I suggest anyone else with fraudulent charges do the same. Banks charge businesses quite a bit more in fees than the $4 that this dishonest company makes per month from each victim and enough people filing will make it not profitable for them to continue the practice.

Service
Value
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Thumbnail of user stevent765
1 review
7 helpful votes
August 18th, 2021

Like other reviews i cancelled my free account with freedompop many years ago and suddenly was charge $3.99 for nothing, and they won't refund it. I assume they are going out of business soon, hence the desperate cash grab. Scamming people during a pandemic is just evil

Tip for consumers:
AVOID

Products used:
i never used their service

Service
Value
Quality
Thumbnail of user daven104
1 review
5 helpful votes
April 12th, 2019

Whatever you do, DON'T fall for this scam. You'll never get a free account and you'll discover unexpected charges on your account frequently. The customer service is AWFUL. I can't decide whether they don't understand enough English to do their jobs or they are trained to be as unhelpful and obstinate as possible. Don't fall into their trap. Not convinced? Go to "Victims of FreedomPop" on Facebook.

Thumbnail of user kostick
1 review
6 helpful votes
May 23rd, 2021

One word: thiefs.
They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/xx or to cancel account. I cancelled account and kindly asked to refund unused funds from it. How naive I was. They told me because I cancelled the account, I was not anymore in their refund policy.
Neither BBB, not writing to CS did not help to resolve a problem and get a refund..

Service
Value
Shipping
Returns
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Thumbnail of user paulc2154
1 review
6 helpful votes
August 27th, 2021

3 years after I cancelled freedom pop they started taking $4 per month out of my PayPal account. It was such a small amount that I didn't notice it. I cancelled PayPal also, I guess they can't be trusted either.

Tip for consumers:
Go with the big cell phone companies, you pay more but you get more and they are trustworthy.

Products used:
Cell plan

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamess1643
1 review
5 helpful votes
March 7th, 2019

Impossible to cancel. They keep charging your account even after you've put in a cancellation request. They have no customer service or billing department to talk with regarding booking issues. I've left messages with their Sales and Technical Support, but never got a call back. The micro card they mailed me wouldn't even for in my Moto-X cell phone. Worst. Customer. Service. Ever!

Thumbnail of user peterb1678
2 reviews
8 helpful votes
July 23rd, 2021

I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis and they refunded one month and stopped charging me. Now in June and July of 2021 they have started charging me $4.04 each month.

EDIT: After waiting on hold forever they agreed that the "email address" they had "sent" some notification to was actually a phone number and they agreed to refund me my $8.08 and remove my credit card from their system. I am satisfied with the resolution but still VERY dissatisfied that I had to deal with this on an account that had been closed for so long.

Tip for consumers:
Stay away unless you enjoy spending hours on hold and arguing trying to fix ridiculous billing mistakes (except they won't refund so they don't think it is a mistake?!)

Products used:
Cell service for 2 months

Thumbnail of user kenyag6
1 review
4 helpful votes
April 22nd, 2019

Absolutely terrible! This company is practically a scam. The plans cost so much considering how little data they offer. They automatically charge you to op off the credit in the account and if you want to opt out they charge you $6.99 a month, FOR WHAT? The service is really bad so I dont even understand what they are offering as I can barely connect or stream. I am so disappointed ANY of my money went towards this scam company. I really wouldn't even risk it with them if I were you.

Thumbnail of user haleys14
7 reviews
25 helpful votes
November 16th, 2017

I had FreedomPop as my service provider for about two years, and while the service coverage was fine and usually worked well, the customer service was not nearly as good. There were times I had to wait for several days before even receiving a response from their customer service team, and when I did, it was only minimally helpful. Their service is quite cheap compared to other providers, but with the lackluster customer service, I don't think it's worth it.

Thumbnail of user justins847
1 review
7 helpful votes
August 3rd, 2021

I asked them 3 years ago to cancel my plan. I guess they switched it to a free plan. Well, they got rid of the free plans 2 months ago and started charging $20/month. Guess who was never notified and got billed and is now on the phone with customer service? (or lack thereof)

Service
Value
Shipping
Returns
Quality
Thumbnail of user bk126
1 review
3 helpful votes
March 4th, 2019

The call service was horrible - would prompt you to subscribe for "paid voice service" - only to realize that the paid service was equally horrible! On top of that they started making some additional charges without my knowledge. The last incident - they changed the monthly subscription 9 days in advance and will not refund or cancel my account when I asked to do so (still on a valid current billing cycle' for 5 more days; charges for my future billing cycle was charged 4 days ago. They wont cancel/refund!) Stay away!

Thumbnail of user labc3
2 reviews
2 helpful votes
September 28th, 2021

Seriously sucks, bought a new sim card on eBay for $5 and can't even activate. Their site doesn't even load up and tried to use their app and to activate and it don't do anything.

Service
Value
Shipping
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Thumbnail of user peten25
1 review
2 helpful votes
June 26th, 2019

Freedom Pop commits fraud on a regular basis. I am reporting them to the NYS attorney general for using credit card information that the company does not even have permission to keep on file but they have used. They refuse to refund the so called "top off fee" that they were NEVER EVER authorized to charge in the first place. And charging $6.95 per month to prevent charging $20 is also not even legal.

Thumbnail of user zackh23
5 reviews
42 helpful votes
January 30th, 2019

Everything says free phone service but they start you at 40 a month, you can downgrade to their "free" service but it costs 20 dollars to do so, and all their services are paid services, so there is no way you can get it free, but considering the service is complete garbage anyway, I guess you can't expect too much from them, especially a refund, they will not give you a refund at all, this site and their service is garbage.

Thumbnail of user positivec1
1 review
8 helpful votes
February 18th, 2019
• Updated review

I did get my refund from them. It was like pulling teeth. But I got my money back. All but $37. Better than nothing. They can keep that $37. If you get hooked up with Freedompop, you will regret it. They are not telling you everything in the advertisement. They will constantly go into your bank account, sometimes 3-7 times in a day... everyday, withdrawing funds back to back. They drained my bank. I had to contact news reporters. You will catch hell getting in touch with Freedompop after they clean you out.
Then, if you put a freeze on your bank account to stop them from withdrawing, they will stop whatever service you have with them. I feel it is very important that I update you on what happened, so you won't get sucked in with them. Don't do it!

Freedompop Where Is My Refund?
March 7th, 2018
• Previous review

Where is my refund for returning the nova hotspot? You not responding to emails and calling is useless, automated system come on requesting a updated credit card. My account suppose to be close. Give me my money and less rap up this problem. I shouldn't have to go through all of this, just to cancel and get my refund. I'm getting annoyed..

Thumbnail of user richardm858
1 review
2 helpful votes
May 19th, 2019

I signed up for FP without reading any reviews... BIG MISTAKE! After getting the "congratulations" email, with no ID or account number anywhere on that page, I tried to contact FP for information. There is NO CUSTOMER SERVICE on line, nor by phone. The menu tree just goes from page to page, and back to the beginning. I did find a phone number for signing up for new service (SIM Card), but they would not help me at all as they said that they were "sales" only, and not able to assist in any way with my account. Since I do not have an account number, I can not access any details about my account; they do have a "reset" page where you can request a new PIN... they will send to your email a temporary ID; I have done that 3 times, but nothing ever arrives in the email. FINALLY, with all the above, and several hours of frustration, it was easier for me to move away, and to dispute this initial $0.01 charge on my credit card, and let the CC people cover my back. So I have eliminated this FP for my personal phone service provider, and have gone with a professional, first class provider, and have no issues like this. All I can say about FP and customer service, is that there is NO CUSTOMER SERVICE of any kind. It is all just for the $$, and charge to your CC on an automatic basis. I will add to this review if I have any other issues with FP and the CC charges in the future.

Tip for consumers:
DO NOT USE THIS SERVICE. It is a bait and switch phone compnay. No customer service of any kind !! They will not respond to emails or answer your questions. No phone contact either. It was BIG mistake on my part. Should have read all the review first. Live and learn.

Products used:
I purchaed the $0.01 SIM card with phone service at a monthly rate. Never got to test the SIM card as it never arrived within the set time. Tried to cancel the balance of charges, but they company would not allow it ..... so had to disput the extra charges on my CC.

Service
Returns
Quality
Thumbnail of user stoner2
1 review
19 helpful votes
February 9th, 2018

FreedomPop is loaded with hidden charges - even if your billing shows $0 due you may still be charged. They have a variety of hidden "services" that are also billed but aren't considered part of your 'Plan' since they fall under services. Ignore the next payment amount due on their home page and make sure you look at ALL their pages to see what other charges you will incur. It takes a lot of work to get their "free" service to be free. Also note that once you navigate through their maze of hidden charges and get to actually not paying them anything, they will throttle your speed.

Thumbnail of user miguels50
Miguel S. – FreedomPop Rep

We apologize if this was your experience, Stone R. We do our best to be as transparent as possible with any potential charges by disclosing them prior to checkout and reiterated them in a follow-up confirmation email. You can also check any associated charges by logging into my.freedompop.com. We certainly will not throttle you for not being on a paid plan.

Thumbnail of user sylviak47
1 review
14 helpful votes
January 31st, 2020

BEWARE! IF YOU BUY INTO THEIR SCAM, WATCH YOUR CREDIT CARD BILLING FOREVER. I purchased a "prepaid" plan at Target (1Gb data/month, unlimited talk & text) in November 2018. Upon activation, I accepted a free 30-day upgrade trial with the assurance I would be able to cancel the free upgrade and return to my plan without penalty. Before the free upgrade trial was up, I tried to cancel the upgrade, but there was no option to go back to my prepaid plan in their drop down menu (only the free plan with less service than I paid for). Since you cannot talk to a real person after signing up without paying extra, I submitted an online request to cancel the upgrade trial and return to my prepaid plan. I got this response: "By now you have assigned the plan $0.00 due every 6 months and you also have active the subscription FreedomPop Phone Premier Semi-Annual for $ 26.94 monthly, plus taxes: $ 3.21. Due to our policy once the renewal charge was applied to your account we won't be able to process the refund."

My credit card was charged for the upgraded service. I submitted multiple complaints asking for a refund. Nothing. I complained to the BBB. They didn't help. I finally called my credit card company and had them reverse the charges and block FP from trying to make those charges again. FreedomPop then INACTIVATED MY ACCOUNT because going to the credit card company "violates their terms of service". FP refused to refund my prepaid amount or fulfill their 1-year service obligation I had already paid for through Target. No phone service. Money lost. Lesson learned.

NOW OVER A YEAR LATER (1/31/20) THEY CHARGED MY CREDIT CARD $53.10!

Thumbnail of user charlarosej
1 review
4 helpful votes
November 30th, 2018

I never could get the service up and running and they refused to speak to me on the phone. They kept emailing me for support, so I cancelled their services. That was 2 yrs ago. Now my bank alerted me that they are trying to charge me 23.98, but my bank rejected the transaction and will continue to do so since it is not valid. Do not do service with these folks. I can't even get them on the phone to talk to me about this issue. TERRIBLE PLACE. BE WARNED.

Thumbnail of user elip40
1 review
8 helpful votes
November 22nd, 2020

FreedomPop is in my opinion a ridiculous SCAM company, they offer you a deal, you go into an annual contract, then after 3 month, they change the pricing and if you ask them to refund what you paid (even just prorated) they literally rip you off!

STAY AWAY!

It's already the 2'nd time in less than a year, that they changed my offer, 1'st I started with the FREE plan, but once my friends already saved my number, they sent me an email that they are "upgrading" their service and switching over all their customers to a sister company, once the migration was done, I was forced to chose a Pricy plan... so I realized you get what you pay for... so I started over again I opened a new account with FreedomPop (oh, forgot? Didn't they merge with a sister company?!?!?, oh guess just for those free customers, who they subscribed as a marketing target!), but now I made sure to take a PAID plan, I took an ANUAL PREPAID plan, hoping its worth paying in full in advance so they can't cheat on me again, unfortunately this did not work with a company that is out to SCAM! Less than 3 month into my (fully paid in advance plan!) I got a new Sim in my mail with instructions saying, WE ARE UPGRADING OUR SERVICES, BLA BLA BLA, go to our website and activate your new sim... when I did so (without any choice, per their instructions that otherwise my service will stop working) it asked me to choose a plan! Sure enough it was highly priced!, so I tried messaging them (as you know they got no Phone support!), they advised me that if I want they can reimburse me or I'll have to choose from the new plans... SCAM!, after trying to argue that this was a full year plan and i'm still under contract, (but when I realize that I can't win with someone laughing at me somewhere in China or russia...) I decided time has come to leave this crazy company so I asked them to please refund me, I emailed them the receipts of what I paid and the prorated calculation of what they owe me, but sure enough they came back saying we can only refund you this and this amount, please let us know how to proceed! I had no choice I took back whatever they offered and learned the price of A SCAM!

I write it here so you protect yourself!
I switched to TELLO, I'm paying $0.35 more a month, but I'm getting live customer support, and a real company with service as promised!

Don't waste your time, don't be aggravated by a scamming company!

Tip for consumers:
You will end up paying back what you saved, big time!
Unless you have a lot of extra time disputing your Credit card charges, and are ok losing your number, STAY AWAY!
Use TELLO instead, they have been in business long enough they have Live customer phone support, and are just a few cents more, it's definitely worth it!

Products used:
Free and Paid plans

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user miguels50
Miguel S.

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