• ForYourLegs

Overview

ForYourLegs has a rating of 1.98 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ForYourLegs most frequently mention customer service, and credit card problems. ForYourLegs ranks 27th among Seniors Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2

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Critical highlights

  • This site is the epitome of crappy customer service.
How would you rate ForYourLegs?
Top Positive Review

“The online ordering process is very quick”

Joan L.
2/10/23

The online ordering process is very quick. I had a product question answered Very quickly and helpfully prior to placing my order. Always appreciate the Number of products offered for us who have to wear compression stockings.

Top Critical Review

“Terrible”

JOAN M.
2/6/23

Terrible. Took forever. I already had an account and email and password. You said it was not correct and I had to change my password. Then you asked me if i would like to use my points, I said yes, you said you would apply 200. When I checked out you did not give it to me. I had put in my order and then I had to do it again.

Reviews (30)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (159)
Thumbnail of user hughj94
2 reviews
3 helpful votes
August 14th, 2022

This site is the epitome of crappy customer service. Items show in stock on site, but AFTER THEY CHARGE YOUR CREDIT CARD IN FULL, they send an email saying items are back ordered. Who the hell does business this way? Now they are ghosting me and won't answer any emails. I have finally had to do a charge back on my credit card. I sure hope KARMA visits these losers ASAP!

Tip for consumers:
BEWARE! STAY AWAY! IMMEDIATELY CHARGES YOUR CREDIT CARD EVEN WHEN ITEMS ARE ON BACK ORDER!!

Products used:
None, company is a total joke

Service
Value
Shipping
Thumbnail of user daveb1599
1 review
0 helpful votes
September 10th, 2022

Couldn't ship for weeks. Said I couldn't cancel an unshipped order! Socks showed up after about three week. After two weeks the seams are coming apart. A total waste of $160 and a hassle. Want real reviews? Go to site jabber

Tip for consumers:
Run away

Products used:
Socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimk24
1 review
5 helpful votes
July 1st, 2013

I have purchased from ForYourLegs.com numerous times, and have always been very pleased. Most recently, I found the product I was looking for on a different site at a lower price. When I contacted FYL with my request for Price Match, they responded promptly and provided the stockings, originally $29.95, at 10% lower than the competitor's $24.57, at a net price of $22.11 per pair. Their customer service has always been prompt and efficiant; I strong recommend this vendor for your compression stocking needs.

Thumbnail of user semag3
1 review
0 helpful votes
November 16th, 2021

I order compression stockings for my client, it was horrible experience. Spending lots of time to find out what happened to my order, going to different post offices to pick up my package ( lost package, no proper customer service, no tracking #, no delivery to address). I found my most expensive 3 piece of garbage after 5 weeks later, of course I can't sell, ripped/ broken boxes, worse then finding them in garage sale. Nerve racking experience but still good learning to compare good business to others. Be careful!

Thumbnail of user peterf82
1 review
2 helpful votes
September 7th, 2016

It took a while to deliver my order. I was about to call when it finally arrived. When it did come, it looked like they had been banged around, All the boxed were crushed. I don't remember if Jobst socks come in plastic sleeves, but the socks were just folded and stucl in the box. Even the enclosed invoice was crinkled.

Thumbnail of user chuckh268
1 review
1 helpful vote
August 20th, 2022

Ordered some socks. No shipping, no order status after 11 days. Contacted them to cancel. They say "Unfortunately, your order has already been processed and forwarded to the dispatch team. Therefore, I am no longer able to cancel". Don't you love that. The dispatch team! Maybe they should establish a customer satisfaction team. Can not cancel even though they have not shipped and have no idea when they will ship. I am in the internet marketing business and all of these good reviews are fake bologna. Wonder why they have no Yelp page? Because they would get crushed.

Tip for consumers:
dont buy here

Products used:
socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user wh43
1 review
1 helpful vote
September 1st, 2019

This is an untrustworthy company with an atrocious returns policy. Well actually, my experience is that ForYourLegs have no returns policy, so buy at own risk.
When ordering I experienced issues with the ordering process. Upon contacting them to rectify said issues, Keith M was dreadful to deal with and denied all accountability and refused to sort the issue. I not only had to bear the expense of international shipping, but the wrong item arrived, and the company refused to rectify the issue. I do not recommend this company to anyone. I will never recommend purchasing from this company in my professional capacity.

Thumbnail of user jenniferv13
1 review
3 helpful votes
May 9th, 2014

For your legs has a great selection of supportive hoisery and stockings. I am on my feet all day at work and need extra support for my legs and always frind exactly what I need at this site! Shipping is fast and free too!

Thumbnail of user cd134
1 review
3 helpful votes
October 20th, 2017

Returned shoddy merchandise and received an email saying the credit card they had ALREADY charged for the the stockings was "invalid" and couldn't be credited back.

I was kept on hold most of the many times I called. They said they would call back - never did. Finally called and was told they "refunded the charges yesterday".

Terrible experience! (Read the mostly negative reviews on-line.)

Thumbnail of user maryt182
Mary T.
1 review
3 helpful votes
June 2nd, 2017

Paid fo two to three day shipping, I called on the third day and they hadn't shipped order yet because paypal had not sent them the money yet! Yet paypal cleared the payment 4 days ago! No email to explain or answer my inquiry by email yesterday. But as soon as I canceled the order I received an email immediately! I wish I would have looked at these reviews first! Live and learn!

Thumbnail of user davidj190
1 review
5 helpful votes
April 22nd, 2016

The product was sold at a great price, BUT it takes three weeks to get it. They ship DHL Commerce and it sits and sits and then they turn it over to USPS and that takes a while. Again great price, just order 3 weeks before you need it. I order online all the time and by far this company has the worst shipping policy ever. You can get packages by snail mail from China quicker.

Thumbnail of user beverlyw11
2 reviews
11 helpful votes
January 29th, 2014

I too had an awful experience with foryourlegs.com customer service. The customer reps, particularly a Rachael were incredibly rude and incompetent and slow. All I wanted was to make a return and they argued over every little thing even though the product had not even been out of the box. In the end they said that I could never buy from their site again! I am not sure who made that decision, the snippy customer service rep, the manager or someone higher up but it is the most ridiculous thing I have ever heard of for a retail company, bricks and mortor or dot com. A sale is a sale. Additionally I found their products to be substandard. The support hose I bought were so incredibly tight around my ankles and feet that they caused great pain and were unwearable. They were thigh highs and the top band was huge and didn't come close to my legs, much less gripping them. I thought that Ihad found a good company. Guess I will just buy from the pharmacy or my doctor from now on.

Thumbnail of user tamarap36
1 review
2 helpful votes
August 24th, 2018

WORST customer service I've ever experienced.
My order was processed and my credit card was charged the $307.00 immediately.
Then, almost a week later they claimed the products I ordered were not in stock.
A few days later a Susan K. From customer service claimed that they had to verify' my order, because I wanted the stuff shipped to my office, not my home.
I emailed back; and I kept getting the same email, apologizing, but with no response to the questions I had.
I cancelled the order, and people, it is HELL getting your money back from them
DO NOT ORDER FROM ForYouLegs, I beg you, folks.
It's been more than a month, and I've filed a complaint with my bank.
And still no response from ForYourLegs.
I'm sending a letter to the Better Business Bureau next; nobody who treats customers like this ought to be in business.

Thumbnail of user carolc140
1 review
3 helpful votes
July 15th, 2017

Developed a tear right after I got the $50 support stockings. The return information they sent me was wrong. When I found the right info and sent them back they returned my return because I didn't give them a PO Receipt #. I wish I had read these other reviews before using them.

Thumbnail of user mickp11
1 review
2 helpful votes
August 19th, 2016

I am so disappointed with your customer service.
Well actually there is not any customer service.
I recently brought my wife it stays on roll glue. 2 bottles and it does not stick at all completely useless. Sent 2 emails without a reply.
This product should not be sold to the Public.

Thumbnail of user bradleym1
2 reviews
7 helpful votes
January 26th, 2011

I'll tell you what, I've never had a better experience with customer service people than I had with the ForYourLegs.com team. By the far the most helpful site when trying to order to compression stockings. My favorite part is the price matching they do. The only time I was rejected a price match was when I tried to match something from a shopping engine - and it was no sweat because it was pointed out that it was stipulated on their website!

Seriously, if you're in the market for some new compression stockings, ForYourLegs.com is the way to go! They'll always have my business.

Thumbnail of user tracyl41
1 review
7 helpful votes
September 18th, 2015

This company need to get rid of "bipolar Beth". All these reviews are right on, I had a similar experience dealing with her. She clearly has no business working with people. Zero people skills. Wow.

Thumbnail of user daniels316
1 review
1 helpful vote
August 2nd, 2017

Aleva wasted no time charging my credit card for the full amount of my order. At the time the order was placed, there was NO advisory that EVERYTHING would be back-ordered. I only was notified of that in an email that arrived AFTER I was charged, no surprise.
I placed my order on July 4th, 2017, got an email a few days later stating that items would be available in 4-7 business days, but that was an obvious lie.
I finally called them on 8/1/17, and was told that "they just came in and would ship today." sounds like a strange coincidence. Anyway, I still have not received any kind of shipment notification a day later, and I don't have high hopes about ever receiving anything from them. I will have to go to my bank and plead my case to have the CC charge removed.
I have been buying things online for years, and have NEVER had an experience like this. This company flat-out sucks and does NOT deserve your business. There is nothing that they sell that you can't buy elsewhere.
THIS COMPANY IS A MUST TO AVOID. DO NOT DO BUSINESS WITH THEM!

Thumbnail of user sandrah31
1 review
7 helpful votes
April 29th, 2015

I had the worst experience dealing with this company. They made an error and would not go above and beyond to fix it. I spoke with Beth the director of customer service, and she was very rude and not helpful at all. I would not recommend using this company at all!

Thumbnail of user bridgetg
15 reviews
44 helpful votes
February 25th, 2013

I've ordered from them a lot. They have a good selection of compression hose at competitive prices and customer service is OK.

Thumbnail of user sofiel
5 reviews
19 helpful votes
April 30th, 2011

They have very good pricing, however every time you select a Jobst product all this generic brand shows up first. If I select Jobst, I don't want to sift through aleva or some off brand hose. No big deal but they seam to push the lower product maybe they make more profit on it. Sorry it just bothers me and I end up going to another site.

Thumbnail of user hk2
14 reviews
74 helpful votes
January 19th, 2011

I was shopping for two complimentary items. The more expensive item was pretty much the same price at most websites. There was less than a $4 difference between websites on the cheaper item.

I narrowed my selection to two websites with free shipping. The cheapest and the next cheapest which states a LOW PRICE GUARANTEE with an additional 10% off price match.

I called foryourlegs.com's customer service and asked for the price match. She said they don't price match on anything other than stockings. I pointed out that their LOW PRICE GUARANTEE does not make that stipulation. She said they'll advise someone to make that change.

Bottom line. They will not follow through on their LOW PRICE GUARANTEE.
Here is how their LOW PRICE GUARANTEE still reads:

LOW PRICE GUARANTEE - We will not only match, but will beat any advertised price by 10% for up to 30 days following your purchase. Simply email or call us with the link to the lower price and we'll beat the price by 10% if you are ordering at that time or will refund the difference plus 10% to the credit card you used at the time of purchase. Promotion on new orders only. Effective February 10,2010

www.foryourlegs.com, not only do we provide outstanding customer service from a knowledgeable staff with certified fitters and prompt shipping, we also offer a LOW PRICE GUARANTEE!

How does it work?

It's simple...

If you find a lower price today or within 30 days after placing your order, we will beat it by 10%. You can also use our "price match" tool found in each product listing. We are rarely beaten in price and never beaten in service. We challenge you to find a better price.

GIVE US A TRY... YOU WON'T FIND A BETTER PRICE OR BETTER SERVICE ANYWHERE! THAT'S A GUARANTEE!

Please note: When determining price matches, the value of all promotions as well as any shipping charges will be taken into consideration when determining the eligibility of a price match. For example, if a competitor's product price is less than ours, but with shipping it ends up costing more, no price match will be granted. Additionally, prices found on comparison shopping engines like TheFind.com, Shopping.com, etc., will not be honored. These sites often use outdated information. Only prices on actual competitor's sites will be taken into consideration.

Thumbnail of user clifforda11
1 review
7 helpful votes
June 1st, 2015

The socks are to be shipped FAST AND FREE. I live 20 miles from the company. They ship by DHL to Kentucky, then DHL takes to USPS for delivery back to Michigan. It took 10 days and they arrived crushed like they had been run over by a truck. They put the boxes in a plastic envelope and day "sometimes they get crushed". The company has been good for the last 15 years, fast and efficient with great customer service. They partnered with Aleva and suddenly changed for the worse. I sent the socks back 10 days ago, reordered from a differs company. Received the new socks three days ago in perfect condition as they were packed in a box - and oh, I'm still waiting for a refund from For Your Legs.

Thumbnail of user sarahs85
2 reviews
12 helpful votes
September 16th, 2013

Foryourlegs.com and Aleva Stores are the worst companies I've encountered in 20 years. I've become accustomed to stores that pride themselves on good customer service. At foryourlegs.com and Aleva Stores, customer service is nowhere to be found.

The problem? Foryourlegs.com / Aleva Stores will charge your credit card immediately--and TWICE--and then in a day or so will tell you that the item you ordered is out of stock. So you'll ask for a substitute. A week later, the items have still not shipped.

In my case, I noticed after a week that my card was charged twice. I informed Paypal of this. In another day I wrote to Foryourlegs.com to ask about shipping information on my order. It was never shipped--after one week.

Further, the customer service rep--Liz LoPiccolo--is the WORST person possible for the job. Liz strikes me as a person who HAS to be right. The customer isn't. In my case, I asked why the order wasn't shipped. Despite all of the facts, Liz insisted (five times--in writing) that it was my fault the order didn't ship since "you filed a Paypal dispute, which halted the order." Um, Liz, the question (not dispute) I had of Paypal was whether they could fix the double-billing.

In essence, I would NEVER recommend do business with foryourlegs.com / Aleva Stores. No merchandise in stock. Horrible customer service. Terrible delays with shipping. There are SO many other places on the Internet for compression stockings--I found Discount Surgical Stockings, which has a house brand that kills the competition--get these!

And never--never--never use foryourlegs.com or Aleva Stores. Horrible.

Thumbnail of user kayo3
1 review
6 helpful votes
November 13th, 2013

I purchased compression stockings for $33. After one use on my airline flight (one way), the stockings kept slipping so I had to remove. The stockings are defective but the company has a 15 day return policy.

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From the business

Jobst, Sigvaris, Mediven, Juzo compression stockings, support hose, socks, stockings. Graduated compression stockings. Jobst Ultrasheer, Opaque, Men's and more! Full line of Sigvaris, Jobst, Juzo and Mediven, Medi-USA, support stockings.

Company Representative

Thumbnail of user scots48
Sock Squad I.

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