• FootballTicketNet

FootballTicketNet

Overview

FootballTicketNet has a rating of 2.16 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FootballTicketNet most frequently mention credit card, madrid game, and next day problems. FootballTicketNet ranks 230th among Sports Tickets sites.

  • Service
    106
  • Value
    104
  • Shipping
    103
  • Returns
    38
  • Quality
    103

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

  • Football Ticket helped me on buy this tickets and to have them available in time for my gift.
  • Excellent sitting arrangement@ Old Trafford & customer service.

Critical highlights

No critical highlights yet

How would you rate FootballTicketNet?
Top Positive Review

“Euro 2020 Final tickets”

Abdullah K.
8/10/21

We purchased Euro 2020 Final tickets and the whole experience of using this website to buy the tickets was outstanding. We were kept up to date as to what was happening with our tickets, what we needed to do to receive the electronic tickets, when they would arrive, and all queries and questions we had were answered with no issues by the fantastic customer service team. Great experience for such a big game, have used this website before and will definitely be using it again. Thank you once again.

Top Critical Review

“Order:1165696 Real Madrid vs Villarreal CF 17/12/2023”

Mounir S.
1/1/24

I bought the most expensive 4 tickets available on their website and then I travel with family all the way from Sydney to Madrid thats 23 hours in the air plan to see the game and just 6 hours before the match start we received our tickets in different rows 2 by 2 in result of that we lost our money and had watch the game from our hotel room. They could not help they did do any thing. Lost around 10.000 US

Reviews (320)

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Reviews that mention popular keywords

football ticket (105) customer service (65)
Thumbnail of user mounirs8
1 review
3 helpful votes
January 1st, 2024

I bought the most expensive 4 tickets available on their website and then I travel with family all the way from Sydney to Madrid thats 23 hours in the air plan to see the game and just 6 hours before the match start we received our tickets in different rows 2 by 2 in result of that we lost our money and had watch the game from our hotel room. They could not help they did do any thing. Lost around 10.000 US

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Thumbnail of user piotrs50
1 review
0 helpful votes
January 29th, 2024

I was scammed, I could not get into the tickets I bought for the Brenford game. Neither of the 2 tickets worked at the box office, an error appeared making a queue and the stadium staff had to intervene, they asked where we got the tickets from. The salesman stopped writing me back, I will not leave the matter like this, I feel strongly cheated by football ticket, I do not recommend to anyone. If you do not want to have stress then do not buy from them.

Tip for consumers:
I feel cheated, I could not enter the game,the company does not oidpisuje on the complaint

Products used:
I was buying tickets for the game

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Thumbnail of user ukay142
1 review
1 helpful vote
January 10th, 2024

Be wary of this website as they sell illegal tickets and when you cant use them at the stadium, they will come up with all sorts of excuses not to refund your money. Luckily i purchased the cheapest ticket for the Arsenal Liverpool FA Cup game on 7 Jan 2024 at £99 and true enough could not gain access to the stadium. My mistake also for not reading the reviews posted here before booking the ticket. Pls be forewarned.

Products used:
Football tickets

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Thumbnail of user cj430
1 review
0 helpful votes
March 12th, 2024

Paid 600 US dollars for Arsenal ticket.
Contacted day of match with instructions that sounded sketch.
Fake tickets delivered 15 minutes before match.
Then I was blocked on email.

Tip for consumers:
This is an organized criminal activity

Products used:
None. Complete scam.

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Thumbnail of user jeremytucker007
1 review
0 helpful votes
February 19th, 2024

Bought 2 tickets to see PSG play in Paris. They were to be together. They were not. They offered me 3% refund. My kid is so upset. Travelled from Dublin.

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Thumbnail of user petrp61
1 review
3 helpful votes
November 18th, 2023

Don't buy tickets on footballticketnet.com!
On the website footballticketnet.com, we bought tickets for the Manchester City league game for 233 pounds. Unfortunately, we were extremely surprised at the stadium when the tickets were labeled fake and we were not allowed for the game! When I contacted the website fotballticketnet.com and wanted his money back, they were just making excuses blablabla, I didn't get a penny. The thieves are going! They are emphatically warning everyone to buy nothing on these sites!

Products used:
Tickets

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Thumbnail of user brittanyk457
1 review
1 helpful vote
November 13th, 2023

If you were trying to use this website for a single ticket you might be OK, but I tried to purchase three tickets from them, and they did not seat me together. I specifically asked if the seats were together, they assured me that they were, and then when they sent the tickets 48 hours before the match they weren't together, and they told me there was nothing to be done— as far as they were concerned, they fulfill their terms and conditions, as there was small print at the bottom of my confirmation email that said the seats may not be together. Definitely not what I expected, especially when paying a 400% markup. Would not use this site ever again.

Tip for consumers:
Customer service was extremely unhelpful when I raised the issue to them, and how they sold the product was deceptive. Absolutely, would not use them again.

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Thumbnail of user robertp5152
1 review
1 helpful vote
November 23rd, 2023

Extremely Disappointing Experience

I recently purchased tickets from footballticket.net for a football game in Germany, but I received the wrong tickets. Despite being promised away stand tickets, I ended up in the home stand with the home fans. This caused a lot of discomfort and we were even advised not to wear our team's colors or branding.

What makes matters worse is that I traveled all the way from the UK for this game, only to be let down by footballticket.net. I have been requesting a refund for the past two weeks and have engaged with their customer service and complaints department multiple times, but I have yet to see any resolution. It's frustrating to be told that they are speaking to the seller, yet no progress has been made.

I am extremely disappointed with the lack of customer service and the inability to provide a timely solution. It's disheartening, especially considering the positive reviews this company has received. I would not recommend footballticket.net to anyone.

I urge others to exercise caution when purchasing tickets from them. Learn from my experience and ensure that your tickets are accurate before making any travel arrangements. I hope that footballticket.net improves their customer service and resolves issues promptly in the future.

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Thumbnail of user lucym352
1 review
0 helpful votes
April 13th, 2022

I ordered my tickets through the website 2 weeks before the event. The day before the event I had to contact the company to see where my tickets were. Soon after I shortly received an email advising the tickets need to be picked up from a guy who would meet me at a Cafe in Liverpool. This made me worry that I had been scammed. So I started researching the company and came across all these NEGATIVE reviews. DO NOT BELIEVE THESE NEGATIVE REVIEWS as it resulted in a very sleepless night for me. I was also worried that the 11 year old and 14 year old would not be sitting with me so I texted the contact direct who confirmed via what's app that the tickets were all seated together. I had no worries about him using what's app as I have an international number.
The day of the game came, we went to the meeting place and was met by someone else who gave us our tickets on iPhone devices. He explained I needed to leave a £50 deposit or photo ID and return them at the end of the night. By this time I figured if it was a scam I now had 3 new iPhones instead! We got to the game, tickets worked and seats were fantastic and well worth the money I paid for them. I had two very happy boys.
I will say we were lucky but I think any web site you use could be a scam but this one wasn't and we had a very enjoyable experience!

Thumbnail of user georgew1546
1 review
3 helpful votes
May 22nd, 2023

I purchased a ticket to the Play-off final on Saturday. As a Coventry fan I selected a ticket that was in Upper Stand. I clicked the west stand and taken through to payment. Paid. Got sent confirmation and there was no row or block number. I called to confirm and said "it could be in either end read the T&C" an lo and behold it's a Luton ticket. Absolute scam of a company would not refund me, kept saying I had misrepresented myself and I am now currently raising a chargeback. This company is not legit! STAY AWAY AT ALL COSTS.

Tip for consumers:
The Terms and Conditions do not comply with the laws of England and Wales; they violate the Consumer Rights Act 2015 and the Criminal Justice and Public Order Act 1994. They will refuse any refund outright and just send you screenshots of the T&Cs (which are invalid).

Products used:
I purchased tickets

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Thumbnail of user darrent123
1 review
1 helpful vote
November 5th, 2022

I recently bought a ticket for the Bernabau- Real Madrid V Celtic. The ticket was €95 which wasn't too bad a price considering the actual price.
I received my ticket on the day of the game via eticket download however I was stressed out and worried the ticket wouldn't arrive.
I had many email and live chat regarding the ticket and delivery details.
Ideally the ticket should arrive with a couple of days to spare however it worked out well in the end up and if necessary I would use this agency again if need be.

Tip for consumers:
Buy ticket early as possible as the closer to the event the more expensive the ticket becomes .

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Thumbnail of user abdullahk42
1 review
0 helpful votes
August 10th, 2021

We purchased Euro 2020 Final tickets and the whole experience of using this website to buy the tickets was outstanding. We were kept up to date as to what was happening with our tickets, what we needed to do to receive the electronic tickets, when they would arrive, and all queries and questions we had were answered with no issues by the fantastic customer service team. Great experience for such a big game, have used this website before and will definitely be using it again. Thank you once again.

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Thumbnail of user helenak57
1 review
0 helpful votes
October 1st, 2023

Tickets Fußball spiel in Lissabon.
Einmal und nie wieder, ich kann diese Plattform nicht empfehlen.
Ich habe gebeten das die Sitzplätze nebeneinander oder mindestens in der nähe gebucht werden weil nur ich die Portugiesisch spreche, falls ich übersetzten müsste aber sehr weit gefehlt nicht nur das es nicht in der nähe war sondern einen Platz war auch noch auf der anderen Seite des Stadium... sehr enttäuscht für über einen Gesamtbetrag von über € 1.000...

Thumbnail of user johnp5775
1 review
4 helpful votes
October 15th, 2022
Verified purchase

Bought 2 premier league soccer tickets on Oct 7 for an Oct 8 match. Never received order confirm or tickets. Provided 2 email addresses. After several long holds, online chats, and customer service discussion with at least 5 different reps - issue never resolved. Disputing charge now. Do yourself a favor and buy from a reputable firm NOT FootballTicketNet

Thumbnail of user mattiasonar
1 review
2 helpful votes
March 28th, 2023

Stay away from this company. My family and I experienced a nightmare. They had guaranteed that we would sit together, but none of the 5 of us sat together. EVERYONE sat separately. The worst part was that the children are aged 9,13 and 15 years. The 9-year-old girl was scared, uncomfortable and crying. We tried to mix the places but without success. I paid expensive money and the whole experience was ruined. I'm not normally picky, but when they do that and there are children involved, it's not ok. It should be illegal. Beware of fotballticketnet

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Thumbnail of user kenanjugo90
1 review
1 helpful vote
March 28th, 2023

Our game got rescheduled and footballticketnet offered us to change game. I provided all details regarding the other game we want to attend but we are still waiting for a confirmation. I have sent several reminders and weeks have passed without a confirmation. Since we are traveling from a far we would have to change our flight tickets depending on what game we will attend.

I don't recommend footballticketnet and suggest you buy your tickets elsewhere.

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Thumbnail of user jamesa73
1 review
23 helpful votes
March 6th, 2014

We bought tickets through this website. Customer service was very helpful, and we got great tickets.

Andrew James

Thumbnail of user seph385
1 review
1 helpful vote
August 19th, 2023

Don't trust footballTicketNet. The worst site ever they scammed my brother 850€! DON'T TRUST THEM! 850€ not a joke order credit issue *******

Thumbnail of user bousquety
1 review
1 helpful vote
April 30th, 2023

I ve bought 2 tickets for Chelsea/Brebtford 360Livres on this website.
The seller show me photos where we will be and told us this will be in the New area, Nice view of London etc...

Result 2 poor seat in an angle, even thé seat next to us there was someone who was stolen by this society...

Don't us this website they are liar...
You can find ticket easily at Picadilly

Thumbnail of user ricardon70
1 review
0 helpful votes
February 19th, 2023

Comprei três ingressos para ir com a minha família para ver PSG e Lylli e me arrependi profundamente. Me negaram porque disseram que seriam juntos. Paguei 1000 EUR pelos três. Os ingressos foram disponibilizados apenas uma hora antes do jogo e os assentos eram separados. Conclusão: não consegui assistir ao jogo pq nosso filho e menor e não poderíamos deixá-lo sozinho. Horrível mesmo. Sem contar que pediram para mentirmos se alguém perguntasse como havíamos comprado o ingresso. Ou seja, não comprem nada lá

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Thumbnail of user stevenb2855
2 reviews
12 helpful votes
January 8th, 2023
Verified purchase

Avoid at all costs! - I can't believe so many positive reviews for this apparent SCAM site are genuine. I have recently purchased tickets from several sites, and whilst I have had mixed experiences, this site was by far the worst. I bought tickets for a football match, received confirmation by email and again in a phone call on the day of the match, and even an assurance in an online chat saying they would be sent soon. Then, when it was impossible to find similar tickets anywhere, I had a further phone call telling me the price was wrong and I would need to pay an additional £100 each as there was a 'technical error' with the price. When I refused, they cancelled my order and pointed to their Terms and Conditions (barely possible to find hidden in link at the very bottom of the screen) that say, while a customer's order is final and non-refundable, they can cancel whenever they like. I have raised this illegal practice with Trading Standards authority and expect them to be closed down shortly. In the meantime do yourselves a favour and AVOID these!

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Thumbnail of user justino29
1 review
1 helpful vote
June 19th, 2017

Kept me informed when the tickets would be delivered and at what time. The seats were exactly where I asked. Excellent, I will use this company again.

Thumbnail of user aamerahmedchowdhury
1 review
0 helpful votes
June 14th, 2023

Terrible experience. I paid 416 Euros for 5 tickets to the Real Madrid vs Almeria game on May 1,2023. They do not show it anywhere that they don't refund. They scam you without telling you anything about it. I bought the tickets and they started bugging me about address in Spain. I was visiting Spain just for that match on that day but they kept bugging me. I told them again and again that I have no address in Spain and that I will pick up from their office in Madrid once I'm there if the tickets are not electronic. They still kept bugging me. All of a sudden 3 weeks before the game, they informed that the game dates were changed. I requested a refund since we weren't going to be there until May 1,2023. They then emailed me saying that they do not process refunds. Then they accused me off why I did not click on the little terms and condition box to figure out. Usually, when you have such big conditions such as non refundable, it should written next to every ticket but they don't do that until you purchase the tickets and then they don't refund you the money. They scam you to think that these are normal tickets until you purchase it. Please DON'T use this site. I have lost my money and I don't want anybody else to go through the same.

Tip for consumers:
Please prevent people from getting scammed and help them avoid this website. I have lost 416 Euros and don't want someone else to lose their money.

Products used:
No product was delivered.

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Thumbnail of user jamesm8304
1 review
2 helpful votes
February 24th, 2023

Please stay away. My gf bought Leeds tickets for £780 and they were FAKE. Company are refusing to pay the money back based on unregulated t's & c's. I even had to make an 8 hour round trip just to be refused entry. Leeds United have confirmed they're a fraudulent company and the police are also involved via them and us. They also do not have any offices stated on the website. The company is in Asia and they of course never have the tickets themselves. This is basically a criminal outfit. I won't stop until they're taken down and my gf receives her money. It's just disgusting.

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Thumbnail of user varljen
1 review
0 helpful votes
June 8th, 2023

Pease don't buy tickets here. They are unprofessional. Me and my family had horrible experience!

This is from the last email;

You ruined the experience for which we came to Paris, you behave terribly, you radiate with arrogance, and simply you just didn't ever read with understanding what I wrote to you.

1. You did not provide us what we payed for
2. You did not done anything as promised in the email
3. Our seats were full (which is absolutely your fault)
4. You made my wife and kids cry and made me feel like the biggest jerk who let them down
There are many other things I already wrote.
5. Because we did not get what we paid, we left the stadium
Don't forget, all of this facts are documented.

As you obviously have good legal assistance and protection, I look forward to further proceedings.

Regardless of the fact that you probably won't have any financial damages from this rude behavior (at least not big ones), my law office will do everything to let the other users know how you treat your clients!

We will really do everything in our power to appear in all forms of your sales communication to clients. We will simply present them this shameful communication by you side. People are not stupid, it really won't be difficult for them to understand that you are a very unreliable partner and look for someone else who provides the same service in a better and more normal way.

Try to find a more reliable web page for buying tickets.
Uploaded photo is from the WhatsApp communication, and the time when we got overpaid tickets. 20:49, and the game was at 21h.
We did not get our seats and we left.

Never

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From the business

Football Ticket Net is an online football ticket marketplace that enables football fans from all around the world to buy tickets to see their favorite teams and experience the greatest football events LIVE.

Business History

Football Ticket Net was founded (with experience since 2007 of her team) due to the high and growing demand in the secondary football ticket market for the past few years. This demand was including good service as well as football tickets.

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events.

All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according very bad experiences with other secondary market agencies which consisted failing across the years).

We believe that the most important issue for a football fan is to buy his tickets in a safe and secured online system along with getting the best service throughout his process - starting from the purchase itself until the match is finished.

Football Ticket Net Guarantees The Best Service In The Market!

Company Representative

Thumbnail of user guyd14
Clovis D.
Typically does not respond to reviews

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320 reviews
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