• Flighthub

Flighthub

Overview

Flighthub has a rating of 2.22 stars from 5,041 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Flighthub most frequently mention customer service, credit card, and cancellation fee problems. Flighthub ranks 251st among Plane Tickets sites.

  • Service
    651
  • Value
    611
  • Shipping
    245
  • Returns
    502
  • Quality
    552

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.9%
Positive
2
Neutral
1
Negative
103
151
See all photos

What reviewers want you to know

Positive highlights

  • I checked some flight booking sites but Flighthub was clearly and easy to look and booking process was simple and fast.
  • Great overall experience with nice airline flight options and very reasonable pricing!

Critical highlights

  • No one help to change the flight.In future I will never book flight through flight hub.
  • I do not recommend using FlightHub due to their very poor aftersale customer service.
How would you rate Flighthub?
Top Positive Review

“Easy to navigate”

Neil R.
10/4/20

Easy to navigate. Are usually dislike these sites because it's hard to change your dates and move back-and-forth without starting all over again from different cities. This one was very easy. And I double check the price is against other sites and it was as cheap or cheaper than any of them.

Top Critical Review

“Don't use this service”

Amada M.
1/30/24

Book directly with the airline, that way if your flight is canceled you get all of your money back. FlightHub is refusing to refund me my seat selection fee for seats that are no longer available to me. I called Delta and they said they did not charge a fee for selecting seats, so the fee is strictly FlightHub. Such a scam, don't use this service.

Reviews (5,041)

Rating

Timeframe

Other

Reviews that mention popular keywords

flight hub (783) customer service (736) credit card (227) air canada (86) return flight (86) booking process (56) flight options (48) book flights (174) flight times (56) booking flights (174)
Thumbnail of user amadam10
1 review
1 helpful vote
January 30th, 2024

Book directly with the airline, that way if your flight is canceled you get all of your money back. FlightHub is refusing to refund me my seat selection fee for seats that are no longer available to me. I called Delta and they said they did not charge a fee for selecting seats, so the fee is strictly FlightHub. Such a scam, don't use this service.

Tip for consumers:
it would have been nice to know that FlightHub was charging for the seats and not Delta. I would have booked directly with the airline. Allowing me to get a full refund when they cancelled my flights.

Service
Value
Thumbnail of user debe61
1 review
20 helpful votes
June 18th, 2021

I decided to book a flight to Panama from Toronto at a cost of $1057. I entered the required information and the price suddenly jumped to $1333. 95! But it turned out to be $1360. I called for customer service and there were absolutely no options to speak to an actual person on the phone. I was livid! I will be booking my flight somewhere else. Now I have an extremely expensive holiday booked with no way to get there.

Tip for consumers:
Check that the price is the same as when you started before hitting the submit button!

Products used:
NONE!

Service
Value
Quality
Thumbnail of user enerjimnz
1 review
2 helpful votes
September 17th, 2023

I didn't get an electronic ticket on one of my booked flights. I verify to the
Airlines and it turned out that I am not in the airline's system.
That booking was confirmed by FlightHub. And when i try to call them
No customer service on the phone to talk with, you should go to their
Chat room, which is not also real time, they will reply to your email
But you cant reply to this email.
As of this writing, I haven't received my eticket. And im not sure if my booking is successful.

Thumbnail of user rashid7243
1 review
2 helpful votes
February 11th, 2024

They are scam! Airline gives refund but flighthub with holds your money & claims airline gave no refund so they can keep your money. They are deceivers & fraud! When you ask them for evidence of the airlines statement or conversations with them, they do not disclose. That is because they are scamming people. No transparency & they are total business malpractice!

Tip for consumers:
They are scams!

Service
Value
Shipping
Returns
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Thumbnail of user cedt1
1 review
2 helpful votes
April 18th, 2023

I book a flight, made a mistake when I tried to correct them less than 24 HOURS LATER. They charged me almost 30% of the ticket.

AVOID THAT COMPANY AT ALL COST...

Tip for consumers:
Avoid Flighthub

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlesm1428
1 review
27 helpful votes
February 23rd, 2021

Paid over $2200. 00 and because of COVID had to cancel last year and with travel credit. I am playing hell with these crooks trying to get me and my wife's seats and luggage costs included from our original payment to our new flights. They keep hanging up and when asked to return our call after a long wait of hours as soon as I pick up the phone for customer service they hang up. This site should be fined and shut down. Crooked $#*!ing Canadians... The worst I've ever dealt with and thanks for screwing another retired military veteran!

Tip for consumers:
Customer Service is the Worst

Products used:
No Airline tickets used yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user vm202
1 review
2 helpful votes
September 9th, 2023
Verified purchase

If i call to make a new booking,i could get to talk to some real person in 30 seconds.
If i want to change flights,i need to go through chats with Robot first and it guide me to call a phone number,then it took me 2 hours waiting on the phone and still can talk to nobody,what kind of crappy scam like service is this flighthub?

Products used:
flight tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user jinyued
1 review
1 helpful vote
March 1st, 2020
Verified purchase

Website is easy to use for booking. The booking process was very smooth. At my first booking, the price I was interested went up after I clicked purchase, which was disappointing. I was glad I found another booking though. Also, the cancellation policy was not very clear to me. After calling, I learnt that the cancellation protection was only for the first 24 hours of purchase, which was fine, but the website could've stated that to avoid confusing.

Service
Value
Quality
Thumbnail of user zeer13
1 review
2 helpful votes
July 30th, 2023

Scam Scam Scam They trick you into buying into fares and do not indicate that you have to pay for baggage. I bought tickets and now have to fork out 90 X 4 X 2 for a 15 day trip with no checked in baggage.
Never buy from this Site. They the indicate by email after you buy. They say there is cancellation allowed but my reservation did not even turn up right after booking. Please for the love of humanity dont buy from the, There is no help and problem resolution.

Products used:
Flight tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user mh785
1 review
9 helpful votes
July 5th, 2021

In a difficult year I tried to give Flighthub a pass on their awful customer service. However from the agent misleading my fiancé on the phone to the versatility of the travel credits- which voided our full insurance we purchased, to the crazy wait times to get help, its been an awful experience. Edit- 4 hours to get a rep. They admitted the price differences are crazy and tried to make up with a decent flight replacement, but no upgrades or money back. Slight bump for the empathy but little improvement for the hassle or the 700 difference in value.

Service
Value
Shipping
Quality
Thumbnail of user shahr1972
1 review
2 helpful votes
February 14th, 2024

As soon as an issue comes up you notice that FlightHub is a weak travel company same as others that can't stand against flight company for your rights. These issues could be flight cancelation or etc by flight company. So, what they do? They just blame flight company and say contact them. So what is your role as a travel agent or travel company. I will never use these online travel companies for my booking again

Thumbnail of user marieandref
1 review
1 helpful vote
June 11th, 2021

J'ai acheté des billets il y a 3 jours. La compagnie aérienne me dit que flighthub a fait une erreur dans le booking et que je dois les contacter. J'ai eu beau tenter plusieurs fois de parler à un agent, aucune option ne me permet d'avoir quelqu'un au bout de la ligne. Aucune autre façon de les contacter, courriel ou autre, ni de possibilité de laisser un message. Alors je fais quoi? Déception totale. 1re expérience et fort probable la dernière!

Service
Value
Shipping
Returns
Quality
Thumbnail of user neilr147
2 reviews
0 helpful votes
October 4th, 2020
Verified purchase

Easy to navigate. Are usually dislike these sites because it's hard to change your dates and move back-and-forth without starting all over again from different cities. This one was very easy. And I double check the price is against other sites and it was as cheap or cheaper than any of them.

Thumbnail of user anhdo25
1 review
2 helpful votes
August 31st, 2023

You can't call their phone and there is no way you can contact them. I booked a ticket to Vietnam for $1500 and I cancelled it unless 24 hours I received $800 back. I also received a penalty from the agency for $200. I tried calling them but they don't pick up. If you want to travel, book directly with the flight company. They might buy reviews for their site as well. Keep far from this agency if you don't want to lose your money.

Thumbnail of user sergiyt6
1 review
1 helpful vote
February 27th, 2023
Verified purchase

Horrible customer service! I was buying tickets on their website, after I entered all the information and clicked the buy button, I got a page where it was written Unfortunately, these tickets are no longer available and offered to look for new ones. I went to another site, (not FlightHub)I found the same tickets at the same price and bought them. When I opened the email, I found an email from flighthub with confirmation and tickets that were previously written that are not available. Since I had already bought other tickets with another company, I immediately called flighthub Explained the whole situation and asked to cancel these tickets,(because it was written that these are no longer available). They talked to me very rude refused to cancel the tickets and return the money. Terrible company of scammers!

Thumbnail of user swagdivas352
1 review
1 helpful vote
June 9th, 2023

Please guys for your advice if trying to book at this website don't please they will scam mall hand working money. They can't change the day of your flight if your miss it please guys don't book from this airline I had an agent his name was Bryan I need help and all he did was laugh at me no help at all. I tried to book for family to come I don't any money with no help at all lose all my money. No one is giving me clearly information at all i wanted was to change the date of flight but no they cancelled my flight without my permission so I'm sue the company for this I didn't even receive a call or anything about the cancellation who ever own this company need to work with the team and help people not make fun of them. They people will scam you please don't book from here.

Tip for consumers:
I need a new ticket or refund

Thumbnail of user tapm
2 reviews
16 helpful votes
October 20th, 2021

Just booked a ticket to Delhi and had to pay in Full immediately. They would not allow a trip cancellation insurance. My plans changed a month before departure, and I had an option to 1)Cancel without Refund! And 2) Cancel with over a 30% deductable from $1100 fare never used! Is this legal in Canada? Tried multiple times but failed to talk to a single human being! Are there any laws governing air travel in Canada or is it free for all?

Tip for consumers:
UPFRONT cost of cancellation or cancellation insurance. No company collecting your money should be allowed to gouge customers and make them wait four months for payment refund!!

Products used:
NONE

Thumbnail of user patricko681
1 review
0 helpful votes
March 26th, 2024

Went to check in for my morning flight in London and realized I had transposed two letters in my name. Airline would not let me board my international flight. Tried calling customer service and they are closed from Midnight to 8 am. Online chat said someone would help me and left me hanging for hours. Meanwhile I missed my international flight because FlightHub had to be the one to correct the typo. I had to repurchase another one way ticket with one days notice to get back to the united states. I am out several thousand dollars. Haven't heard a word from FlightHub. Will be filing a complaint.

Service
Value
Thumbnail of user davids10755
1 review
2 helpful votes
September 22nd, 2023

They promise no questions asked you can cancel within 24 hours. They get the money and you get an email stating "the airline will be issuing your tickets " This always will come WAY after the 24 hour grace period and the wait time is 48 minutes currently to talk to an agent. NO CUSTOMER SERVICE.

Service
Value
Shipping
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Thumbnail of user judithe288
1 review
1 helpful vote
October 5th, 2022
Verified purchase

They are a scam. When you notice a slight pain, you are expected to foresee that it will get worse and could be cancer. You are not allowed to wait for the pain to disappear which is usual. You don't run to a doctors for any aches or pain right away. How ridiculous the flight cancellation policy ….

Thumbnail of user emilyl817
1 review
2 helpful votes
June 12th, 2023

I searched for a flight to YVR Vancouver, and their website search surfaced up a flight to Vancouver's neighbouring airport - Abbottsford. It was was labeled as Vancouver airport though and made no mention of Abbotsford. Flighthub refused to help me when I called their customer service. At the very least they should be taking my feedback and relabeling their website or improving the UX experience on their website. Awful business. Zero help, zero focus on customer satisfaction.

Products used:
Flight

Service
Value
Quality
Thumbnail of user abosedea5
1 review
1 helpful vote
February 17th, 2024

Terrible company. Always after their money and commissions and not ready to help in case of trouble. Flight hub deducted $106.26 x 2!from my credit card without my consent. I could not even get them on phone to ask questions. They only talk to you when you want to buy tickets, when they want to get your money. You will be on your own if any issue arises. Be careful with Flighthub, their customer service is zero.

Service
Thumbnail of user arasha14
1 review
4 helpful votes
October 2nd, 2020
Verified purchase

Amazing deal! Had a little accident entering a birthday but quickly got it rectified. If anyone is reading this. Please be patient and understanding and flight hub will take care of the rest.

Thumbnail of user fredf459
1 review
1 helpful vote
July 9th, 2023

Two legs flight Never got confirmation for second leg within 24 hours. Therefore Forced to Cancel: Uncertainy.
Charged to credit Trying to Get Refund 792.91. Unprofessional Customer Service with NO SERVICE. STRONGLY RECOMMEND DO NOT USE FLIGHT Been advised to hire an Attorney secondary, stress, damages, false and misleading information, inconvenience and the List will go On Repeat Do Not Use!

Thumbnail of user samang
1 review
13 helpful votes
October 19th, 2021

I've got a quote after three days that was wrong. When I asked again, nobody responded to my emails. I've called more than 3-4 times, and each time it took about 40-50 minutes to answer but no result. Their support team always ignored you to make you frustrated.

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Cheap Flights is what FlightHub.com is all about. Save big on airfare, airline tickets and hotels. A great way to get cheap deals.

Company Representative

Thumbnail of user markk83
Sarah C.
Customer Experience Specialist
Typically does not respond to reviews

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2.2
5,041 reviews
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