I've been keeping my eye on Fast Buggies's reviews for a long time, and this is what I think is happening:

1. People order on Fast Buggies and either don't get what they order or they have a bad customer service experience.
2. They post a bad review here
3. Fast Buggies then calls them and tries to get them to change their review in exchange for getting the product they ordered in the first place

My advice: look out for these guys and be wary!!

How can you be a member of this site and not see the flame wars that occur of this buggy site. I'm simply amazed at how this company can even stay in business with all of this bad internet publicity. This company may make a good product but they had better step up on customer service if they wish to survive this next decade where consumers and transparency will rule them.

Votes (2)  •  Comments (1)  •  Link to this review

IAN M. Hello Bobby, I'm still waiting for promised refund from Alex Copper/fastbuggies.co.uk back from April 2009. If you have any information that mite help me I would be most grateful, as he should not be allowed too ripe people off the way he has. I've be reading alot about the this bad company ethic.
ianmegee@rocketmail.com
Many thanks again, Ian.

3/19/11  •  Votes (0)

Ordered a Buggy 2 months ago. Was given a delivery and it never showed. Was given another delivery date and a partial refund as a good will gesture however the refund would not be given until I received the goods. Decided to get a full refund and still have not got the money. Now have my banks fraud team on the case so watch out fastbuggies. In my opinion, STAY WELL WAY from this company.

DO NOT ORDER FROM THIS COMPANY YOU WILL BE DISSAPOINTED
Hi, I recieved my 250cc buggy last friday, I'm pleased with the quality of it and it came fully built so i only had to tighten up a few nuts and bolts,BUT the problem is it got sent out WITHOUT the EXHAUST and DOCUMENTS for registering it and the WRONG COLOUR so the sales manager (Alex) is sorting that out for me and i will hopefully have them soon, I took it out on sunday even tho its really loud without the exhaust and it is going really well. I had delays with the delivery(3 Months) but i just waited and it finally arrived and i'm pleased with the final product, At the price your buying these products at compared to other sites i've seen you'll probably be saving a couple of hundred pound so just sit it out and wait and your product will arrive. I would recommend this site only if you want to save money.BUT BE WARNED YOU MAY NOT GET THE SAME MODEL OR COLOUR, I'll update again when i recieve my exhaust. Thanks.
UPDATE: 6 weeks on and still no exhaust or documents for the buggy,

UPDATE: Have now contacted cyberbit to try and get a full refund as i'm not waiting any longer on these wasters. I ordered in july and still can't use the buggy so i give up.

DON'T WASTE UR TIME OR MONEY ON THIS COMPANY

this is my last review, many of you may no that fastbuggies have stopped trading, we have been waiting since august 2009 for our refund and to our massive dissapointment it looks like we will never get our money back, david misfud and alex cooper have done f**k all to get our money back even when they knew that the processor that took our money wasnt refunding the clients, so now because of then we are in the $#*! they owe us neary one thousand pounds and it looks like they have well and truely pocketed it! as a young family we can't even take it to court! thanks very much fastbuggies i hope your proud of yourselves!!!!!!!!!!!
anyone waiting for there refund now the company have gone bust????? please let me know

Votes (16)  •  Comments (6)  •  Link to this review

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Sam T. I'm in the same boat as you but for £1250 they hav offered me compensation but hav never actually delivered it to me. Iv been persuing this for nearly 2 years now. I'm not sure what other steps I can take from here.

11/17/10  •  Votes (0)

gary s. Me to i,ve been waiting for my £2500 for nearly 2 years and have been to a solicitar and tried that way but still with no joy, dont have a clue what else to try any ideas anybody im pulling my hair out!!

11/19/10  •  Votes (0)

jodie h. nothing we can do as the company have totally disapperared

11/30/10  •  Votes (0)

jenny S. orderd a buggy for my sons birthday never showed they told me customs had retained the container they were in an havnt herd anything bk from them that was december 2010 hat this company hope they choked on there xmas dinner coz me an the kids had a $#*!ty day no refund offerd either

5/15/11  •  Votes (0)

jodie h. thats so weird casue i was told in jn 2010 they had stopped trading altogether i havent heard from them since dec 2009! ive never got my money back and was told i cant do naythung about it casue if i went to court and won id never get my money back cause thier address is faulse!

5/17/11  •  Votes (0)

jodie h. ive never got my money back! they are still trading? i was told in jan 2010 they had totally disappereared????? i was also told id never get my money back and if i did go to court and win id still not get my money cause their address is faulse!

5/17/11  •  Votes (0)

hi everyone just thought i better come on and give an update on my quad bike, well i already wrote a review ealier but i can't seem to get back on to update it so here i go, as u already know i ordered 3 bikes all together but after some hassel i wrote my first comments on here then within a few hours fastbuggies contacted me and said they would get 2 out 2 me by the friday and they came by the wednesday they asked me to take my orginal comment of the site which i did so any way to cut a long story short they were to send me out the last bike a week or two later well i still haven't recieved it till this day the first time i got in touch with them they told me it was going through customs then 2 weeks later i email them and david emails me back to say that it was coming to them yesterday (tuesday) and it would be sent out to me straight away and that i would have it by thursday.Well as today is wednesday i have been trying to contact them by phone, emails to david and the devlierly dep and still no relpy from any of them.I think i have give them the benfit of doubt for long enough this is a disgrace of a company they are so on reilable they tell u excusses after excusses. The only thing that is straight forward is odering and them taking your cash.The only thing i can say is thank you Alex and David for letting my child be dissapointed on xmas morning.I gave you's the benfit of doubt when i got the other 2 quads which are really great but never did i think i would be waiting this long for the last one to arrive.

UPDATE- well i have still been trying to contact them via emails,phone etc and still can't get a reply this is a disgrace i am now going on to cyberit to see if they can get my money back my son will be very disappionted in xmas morning now. i will never buy from this company again and i would advise that EVERYONE ELES DOSEN'T BUY FROM THEM AS U WILL NEVER GET YOUR BIKES.


UPDATE ON THE 17TH DECEMBER 09.
David from fast buggies has just sent me an email there saying that they cannot devlier the quad bike and it certainly can't devlier it in time for xmas so i just wanted to let other people know that all our children will now be dissapointed on xmas morning cos by the sound of the email they have went BUST.They are offering a full refund but it will take up to 30 days what good is 30 days to me and everyone eles who needs there money back right away to try and get there kids another bike or something eles for xmas. ALL I CAN SAY IS STAY WELL CLEAR OF FASTBUGGIES AND ALL THE PEOPLE WHO HAVE PLACED AN ODERE WITH THEM TO CONTACT UR BANK AND GET UR MONEY BACK.
A BIG THANKS TO ALEX AND DAVID FOR KEEPING ALL THEIR CUSTOMERS IN THE DARK AND LETTING OUR CHILDREN DOWN ON CHRISTMAS MORNING HOPE UR PROUD OF YOURSELVES.

IF ANYONE WANTS TO CONTACT ME THEY CAN ON Louisemeehan@live.co.uk

UPDATE UPDATE.
would advise anyone who got a 110cc quad bike of this company to check it before the big day if that is what u bought it for as i have just checked my 2 and there not working when i took the baterries down to a bike shop they checked the charge on them and both baterries have came up saying the need to be replaced so i had to go 2 and order 2 new baterries now that should have been working in the first place with it been a brand new quad. so beware.

Unfortunately there were some minor issues with my order and various posts here raised concern, additionally I was unable to get hold of fast-buggies and feared the worst and therefore cancelled my order. In doing so I was contacted promptly and Fast-buggies dealt with the matter extremely honestly and professionally. Would I reccommend them...........well on price alone definitely.....as I cancelled my order I can't comment on delivery service, other than to say that the dealings I had were concluded satisfactory .

I checked this site closely for 2 weeks now as I had a quad on order. The quad has turned up this morning and It is superb in the flesh. The only thing was a handle bar bolt had been but i replaced that. I have now started the quad and had a quick go on it and it feels solid. I would advise anyone looking at the site that I had a good experience with fast buggies.

This is a fantastic company the negative comments are very shocking and I can only conclude exagerated judgeing by my experience. I work for a disabled school and for 3 years now we have been buying quads from here and we use them as a treat for the children. They always reply promptly and all the bikes have been excellent. We have just received an order for 10 bikes last week and i can not say how much these bikes mean to the kids. As with any company I am sure things go wrong but fast-buggies have always replied to any queries i had. If I could give 10 stars i would

I ordered 3 items from this site 2 mini bikes and a quad. The mini bikes arrived a week early and the quad 3 days after. I have owned blata mini bikes before but i was not prepared to pay £700 for another one so I tried fast buggies not epexpecting much. Thankfully i can report that the quality is very good on the mini bikes. The quad i havent started yet as i keeping it for my sons christmas preasent but i have made a quick visual inspection and everything looks good. So a big thumbs up

I along with my sister orderd 2 quads from this site I was initially worried because the prices seemed a bit low. The quads were delivered to a garden shop down the road who fix our lawnmower. His comments were the quads were very well made and he was impressed that they cost so little soo much so that they are thinking about selling them themselves. I had no problems whatsoever and owning my own online business I felt the need to comment becuase for every one upset customer there is probably 100 who are happy but don't post. Fast buggies was great and i would hand on heart reccomend them without fail. Its a sham to see good companies have rubbish posted about them.

"SLOWBUGGIES" "NO-BUGGIES"

SCAMMING LYING THIEVING FRAUDSTERS!!! STAY WELL AWAY FROM THIS WEBSITE !!!

GO TO http://www.cyberbit.eu/callme.php NOW FOR YOUR OVERDUE REFUND!!!!

IF YOU HAVE NOT CANCELLED YOUR ORDER YET, DO SO NOW, YOU WOULD HAVE TO WAIT FOR EVER ON YOUR PRODUCT AND IT WILL PROBABLY NEVER ARRIVE, AND IF IT DOES, IT'LL BE THE WRONG ONE OR IT'LL BE CRAP ANYWAY.

Had my worst ever online shopping experience with this joke of a "company".
As they've done to everyone else, they quoted 2 week delivery time, then when I handed over my hard earned cash they changed this to 2 MONTHS waiting time!
As expected, EVEN AFTER 2 MONTHS, no delivery took place! they said it would be another 7 days, then 14 days and still the bike never arrived. They told constant lies about it being stuck at customs, with the courier etc etc. They also offered a part refund which never happened either, surprise! surprise!
After about 4/5 broken promises I decided to opt for the full refund they kept offering via email, if i felt i couldnt wait any longer.
They said the refund would take 7-14 days, but surprise surprise it didn't happen.

The good news is that I got my money back today! but to do this i had to contact CYBERBIT (LINK IS ABOVE), the company who process their online card payments, they were great! i left a message on their website for them to call me and they did so the next day, and they had my money back in my account in around 48 hours. THIS WAS 23 DAYS AFTER I REQUESTED THE REFUND AND CYBERBIT TOLD ME THAT FASTBUGGIES HAD MADE NO ATTEMPT TO ISSUE A REFUND!!!

SO IF YOU ARE OVERDUE A REFUND FROM FASTBUGGIES, HERE'S MY ADVICE:

1. CONTACT CYBERBIT ON THE LINK ABOVE,(they will process the refund)
2. CONTACT YOUR BANK'S FRAUD TEAM
3 CONTACT TRADING STANDARDS
4 CONTACT BBC WATCHDOG
5 POST A REVIEW ON HERE TO STOP EVERYONE ELSE FROM LINING THE POCKETS OF THESE W***ERS.

I recommend that everyone who is waiting on Xmas deliveries to put your refund request in now and sort something else out for your kids, no way would i put my faith in this awful company.

i don't think this company are based in the UK , there is no UK address listed on their website.. THEY CAN'T EVEN SPELL PROPERLY ON THE EMAILS THEY SEND.

They rarely answer the phone and when they do, it's a very poor line as if they are abroad!

Also, I thought you might be interested that I found out a few things about this company from a reliable source:

1, They have over 100 complaints to Trading Standards in the UK.
2, They are not paying VAT and are being investigated by the Police.
3, Their German address listed on their website doesn't exist.

http://www.networksolutions.com/whois-se… shows their domain:

registered to: R saelem
Non-UK Individual
Waldhofer Stra?e 109
69128 Heidelberg
Berlin, Germany

The website is hosted by
Liquid Web, Inc.
Address: 4210 Creyts Rd.
City: Lansing
StateProv: MI
PostalCode: 48917
Country: US

http://www.networksolutions.com/whois/registry-data.jsp;jsessionid=024e61e1d997e7f85a2d435cd85e:7IUL?domain=fastbuggies.co.uk



BE WARNED!!!

I am glad i did not take notice of the negative posts I have found fast buggies to nothing but professional. Delays happen, so what. NO they won't take your money and of course they will deliver. All i did was ask for the container number found out it was late they told me they would call me when it would clear and I got my bike. I think its quite funny that people are prepared to talk rubbish but not prepared to tell the truth. The quad is brilliant it was cheap and i really hope any one who reads a forum like this uses some intelligence. So anyway A BIG THANK YOU TO FAST BUGGIES YOU WILL MAKE MY SONS CHRISTMAS

I received my quad this morning at 8:30 am i have checked it and it seems perfect bar a missing sticker on the left hand side. I have had no issues with this fast-buggies. The quad was as described and whenever i e-mailed i tended to get a reply within the same day or latest next. This is a good company and i would purchase from them again.

I had read these posts and in fact my bike was delayed but i work in shipping my self so tracked the consignment to the port they told me and in fact it seems that they said was all true the ship was delayed. Today i received my delayed quad and i am over the moon with it. These things happen and i think the comments about delays are unfair as it appears the company was telling the truth. I received compensation and i am very glad i choose to wait its very easy to put a company down but i found by asking politely they explained the situation. To anyone out there waiting i wouldnt worry i checked and it seems they have quite a few containers going through customs. Would i recomend them, yes i would. Although my order was late i felt then handled it well and i gave them 5 stars. I have a hundred and ten cc quad from them and its just great value.

i have not had any issue i made my order 5 weeks ago and it was delivered 1st of this Month. The buggy has no been used for about 18 hours without a single problem. My son jumped it and i clenched thinking that no way a £300 quad could survive but it did and is running sound. I am a very happy dad.

I ordered a 110 farmer quad with twin exhaust reverse gear,cut off fob alarm fob and camo,after waiting about 10 weeks and not the 2 or 3 that was promissed i had a quad bike delivered a kids one nothing like the one i ordered,they collected the next day with full apollogies from Alex that i would get the one i odered of the next container,that was delivered about 3 weeks later.bright yellow,no key fobs,no reverse.only one exhaust Alex said they had stopped making them because the second exhaust did not work properly,collected 2 days later,Alex sent me a photo of the one i was going to get yeah great,it arrived at the courier XLR8, phoned them told he could not ship out to me unless Alex gave him the go ahead and that he would comfirm with Alex,phoned XLR8 next morning only to be told he had sent it out to another client the night before.cancelled my order Alex said he had put it through and would recieve in about 2 weeks time.needles to say never arived,got building society to try and get money back,had to fill in a form and it should take about 3 weeks. meantime i have today sent of an email to cyberbitA/S they phoned me for the order number and bank not the number i did not have the order num coz they never gave4 me one. 2 hours later i had an email from them quoting the order number this is what it says.
I write to in form you that aq full refund has now been issuede in respect of your fastbuggies order they then quote the order num.this should be back in you account within 48 hours or monday at the latest. NICOLINA JOHANNESON, CYBER MERCHANT SUPPORT.. any further assistance please do not hessitate to contact us.;

from colin m. really peed of and disgruntled with FUKC BUGGERS . CO.UK

I would not reccomend this website as I did not received my product and waited over 3 months with false promise of delivery in the end I had to reclaim money via card company and order else where since writing the review I have recieved a email and call from them saying it was a rare situation (make your own judgement on this)?, My quad was suposedly dropped off a lorry and damaged and the courriers were giving me £150 compensation for this which I also never received from fastbuggies.

Service average. Bike was excellent. Will confirm having received my item today nothing dodgy about this company. Just though i would post as it seemed they were getting some stick. Have purchased another one for delivery in january received details promptly. TBH i never call found e-mails easier. So yea 4 stars for quality.

order went through on the 29 th september for 2 bikes. One bike received 15 days later but it was blue not black but i said ok because it was early second bike received last week ,2 weeks late. I was informed by e-mail about the delay on the second bike and agreed to wait. One bike was a 50cc and its perfect for my 6 year old the second a 110cc for my 11 year old. I work at honda service center so i assembled them at the workshop. The 50cc bike came fully assembled but i would advise checking them for anything loose. The 110cc need the racks putting on and a top up of oil. On the whole I am quite impressed and for the prices i didnt mind waiting a little longer. Communication is on the weak side but i think thats the only problem. Our workshop fixes street bikes and sometimes we have to wait a bit longer for things to ship I tried to make my review as complete as possible. I will update if there is anything worthwhile to mention but for now I am very pleased.