• Fabletics

Fabletics

Overview

Fabletics has a rating of 3 stars from 8,644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fabletics most frequently mention customer service, vip membership, and credit card problems. Fabletics ranks 2nd among Sportswear sites.

  • Service
    729
  • Value
    722
  • Shipping
    705
  • Returns
    511
  • Quality
    686

Proactively asks for customer feedback

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 43.7%
Positive
352
Neutral
59
Negative
395
218
See all photos

What reviewers want you to know

Positive highlights

  • They always have new designs every month and love the colors and prints on the leggings and sports bras.
  • Best workout clothes ever, no problem with ordering from there fast shipping very pleased overall

Critical highlights

  • Pathetic customer service and returns process, won't be buying from ever again.
  • He tried to "dumb it down" for me on how the VIP Membership works and I am disgusted!
How would you rate Fabletics?
Top Positive Review

“Fabletics Makeover”

Audriana S.
1/5/24

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Top Critical Review

“Shockingly terrible company”

Timothy J.
3/8/24

First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.

Reviews (8,644)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1293) vip membership (429) credit card (321) kate hudson (206) vip member (237) sports bras (232) workout clothes (116) shopping experience (51) workout gear (53) quality products (89)
Thumbnail of user timothyj744
1 review
0 helpful votes
March 8th, 2024

First of all the mislead you with false advertising on the price. The.ca price is in USD though it never says that. Then When I went to return some products, it showed the package had arrived and they claimed it hadn't 2 months later still look for my refund. Dealing with their customer care team is almost laughable. They actually rude. But I feel for them to some degree considering they probably have to deal with upset customers none stop.

Tip for consumers:
Don't buy from them they are awful

Products used:
shirt, pants, underwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Timothy,

Thank you for sharing your experience with the prices we offer and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kayh378
1 review
0 helpful votes
January 1st, 2023
Verified purchase

Purchased the yoga style, high rise pants for my daughter and myself on a "special"...seriously do not want to take them off. They are comfortable. I do not feel packed into them. They do not ride down in the waist or ride up the legs. GREAT value for the $... I will definitely be purchasing more! I had also bought a cute zip up jacket. A little too lightweight for right now but can't wait to wear it in the spring.

Was disappointed to find that I was signed up for a subscription. Easy to cancel. But really disappointed when I find these charges on my CC account without my knowledge/agreement.

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kay,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user malinav2
1 review
1 helpful vote
May 6th, 2021

I can't believe there are such bad reviews.
I ordered from them 3 times already with 3 different emails so I can use the 2 for £24 offer.
All the leggings are AMAZING quality, lovely colours. The best leggings I ever own honestly.
I always cancelled the VIP membership via online chat after I received my orders and there were no issues.
Overall great experience, great quality of products.
I honestly recommend it based on my experience.

Tip for consumers:
Always read the small print. When the prices are very cheap it's probably because you're signing up for VIP membership which costs £49 per month. If you re not careful you will be charged monthly. You can skip the month or cancel the membership by phone or via online chat. Cheers

Products used:
Leggings and tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Malina,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user carolt1367
2 reviews
0 helpful votes
September 1st, 2022
Verified purchase

I buy for my 16 year old granddaughter who is a dancer/dance teacher/on her way to being a professional. She wears dance attire 7 days a week! She loves the clothes and the idea of getting a new outfit every month for close to 2 years now! She looks professional and feels comfortable. Fabletics is a great company, always ships quickly, and if she doesn't like something for any reason, they make returns very easy.

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carol,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jordanh292
1 review
17 helpful votes
April 12th, 2021
Verified purchase

I enjoy the sets I get each month but shipping is annoying. I pay an extra $5 for shipping which isn't much but I NEVER get my stuff on time. It is almost always, without a doubt never actually "shipped" until the day it is supposed to be arriving to my house. Up until the day of it says the date and I go to check and it's bumped back another 2 business days. It only gets bumped back once if I'm lucky but 2 push backs isn't unheard of by any means. Just very frustrating.

Products used:
Leggings, sports bras, and tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jordan,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user amys3539
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I found the membership structure confusing and opaque. Whenever I tried to get clarity from customer service regarding an issue I was having, I did not get resolution until contacting them 4 times on the same issue. I don't like that you cannot email or call them and are required to use the chat function for support. All in all, I was relieved when I cancelled my membership.

Thumbnail of user acitas
1 review
0 helpful votes
October 1st, 2023
Verified purchase

All were very nice people and welcoming. When I needed their help finding a size, they got right to it. Also, they mentioned some amazing deals!

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Acita,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user judyp631
1 review
0 helpful votes
July 1st, 2022
Verified purchase

I wear a size 4-6 depending on fit, so ordered a medium due to my waist. (Injury) I can get these in but they're so restrictive I can't keep them in. Sent back fir a size large 2 weeks ago. Waiting.
I love the fabric. Best of all brands I've tried, now just need to get the fit right.

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judy,

Thank you for sharing your experience with the size of the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user caitieb5
1 review
10 helpful votes
February 1st, 2021
Verified purchase

Honestly, LOVE fabletics clothing. Super comfortable and versatile. I just despise getting their emails claiming they care about unity and representation but i, as a conservative latina am NEVER represented and what i believe in and fight for would
NEVER get money donated to them. I feel like they are trying WAY too hard to
Fit into the social climate when all they really need to do is just sell their clothes.

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Caitlin,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Dean

Thumbnail of user aaronm1255
1 review
1 helpful vote
January 30th, 2024
Verified purchase

You think you're just buying a pair of pants at a promotional price, but you're really entering into a monthly "membership". And then when you call to cancel the membership, they try to upsell you and do everything they can to talk you out of cancelling. This type of marketing ploy is annoying, and is now keeping me from ever buying Fabletics products every again. Thanks, but no thanks. Huge turn off.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Aaron,

Thank you for sharing your experience with the deals we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user baileyb196
1 review
3 helpful votes
October 1st, 2023
Verified purchase

I ordered two pair of leggings. And noticed it automatically signed me up for "VIP" which I didn't ask for. Then I did some digging realizing I would be charged 60$ every month for my ONE purchase. It also was a pain to figure out to cancel, Ofcourse you can't do it online like it states. I had to call customer support after saying I wanted to cancel 5 times, he continued to tell me i could keep my membership just by "skipping" a month three times. So now I cancelled my membership which cancelled my order. I have yet to receive a confirmation about either.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Bailey,

It is with great regret that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user danam794
1 review
0 helpful votes
September 1st, 2022
Verified purchase

I teach dance, which means I live active wear. Finding products that make me feel strong and beautiful that are also high quality with an extremely reasonable price range has been a dream since signing up for fabletics. I love that you can skip months, and I love how often new products are brought in. I never feel like I'm board with all of the choices they have available. 10/10 would recommend!

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dana,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user cristas17
1 review
0 helpful votes
November 1st, 2022
Verified purchase

I absolutely love Fabletics! I've tried other brands but keep coming back to Fabletics. My only ask is for more medium activity sports bras. And maybe some more workout tanks. But very satisfied with this brand :)

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Crista,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user cindyp981
1 review
1 helpful vote
January 25th, 2024
Verified purchase

Not a good deal at all. After first order it cost $59 for a pair of workout pants -no thanks

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Cindy,

It is with great regret that we received your feedback regarding the offers that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user pierreh59
1 review
5 helpful votes
July 11th, 2023
Verified purchase

Please be aware.after my purchase of a pair of shorts they automatically signed me up for the $60 a month VIP membership.my card was charged without my authorization and once I spoke to customer service they agreed to cancel and reimburse my money…well all they did was cancel the transaction but will not refund the $60. So when u see the cancellation you'll confuse it with an actual refund. This happened on 4 separate occasions.

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Pierre,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user indreb4
1 review
20 helpful votes
June 4th, 2021

Worst customer service I have ever dealt with. If you will be returning anything they will take a month to process it. Advisors will be turning you in circles asking random questions irrelevant questions. It's been nearly a month since I returned to legs and just had another useless conversation with an advisor who said they still have not received my parcel though Hermes has delivered it ages ago. If you have time to waste order from this company and enjoy the ride.

Also, leggings are see-through.

Tip for consumers:
Dont shop at this comany.

Products used:
I have return all and had spend hours trying to get a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Indre,

Thank you for sharing your return process experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user godwini8
1 review
6 helpful votes
August 13th, 2023

I placed my order back on July 27,2023 and to date have never received it. The tracking number shows it shipped on August 1st. I called customer service several times and was lied to and mislead. Everytime it would be just enough time has not elapsed. Where is this order coming from, the moon? We are two weeks in and still no order and of course no real answers. No one ever offered to replace the order and expedite it to me. I will take my money elsewhere.

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Godwin,

Thanks for writing honest feedback with our Member Services Team and the order you made online. We value your opinion and see it as an opportunity to learn and improve.

Best,
Mary

Thumbnail of user audrianas3
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Audriana,

It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Mary

Thumbnail of user kellyc1642
1 review
0 helpful votes
January 1st, 2023
Verified purchase

While I love the quality of the leggings, there are a few other issues that knock the rating down a little. I have a larger chest (36DDD), but even the "high impact" bras just don't cut it. Most of the tops are very thin and thus see through which I don't like. Lastly, unless I'm shopping right at the first day of design releases, it seems like so much is just sold out and what's left to pick from doesn't excite me. For the amount charged, I want to love the item I'm buying.

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lisas1678
1 review
0 helpful votes
May 4th, 2020
Verified purchase

Love these leggings! They hold you in and never move. Super stretchy - not to mention adorable!
I ordered An ex-small for the length and they are perfect
I'm 5'2" 145

Thumbnail of user bettym986
1 review
0 helpful votes
September 6th, 2021
Verified purchase

Ok, trying to stop the auto withdrawal, but every time I call I have a credit then don't think about it……I love the pants or Capri style with the pockets, as they are my favorite when walking and carrying things

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Better,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user anac811
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Bought my first tablet a peice months ago and I am still obsessed. VIP program is super worth it too!

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ana,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user carries361
1 review
0 helpful votes
June 2nd, 2021
Verified purchase

Sports bra give just the right amount of support while being comfortable. Love the material, super soft. Washes well, true to size.

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carrie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Nelle

Thumbnail of user campbelly1
3 reviews
0 helpful votes
January 4th, 2020
Verified purchase

I train at the Olympic Facility in Colorado Springs for Figure skating. I train 5 to 6 hours per day. Sliding across the ice when I fall has tore up the leggings and outfits (Lulu Lemon) that I had in the past. Fabletics helps keep the sweat away from me, is very comfortable and durable for my serious training. I have not found anything that works better.

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Campbell,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Thumbnail of user jaikisbells
1 review
12 helpful votes
July 7th, 2021
Verified purchase

I personally do not think fabletics is worth all the hype. I spent almost $100 for one set and still got charged the full $49.95 membership on top of my purchase. If you are willing to pay that just to get a 20% discount be my guest, just count me out! I can find workout clothes at other stores with just as good quality for much less!

Tip for consumers:
How the membership worked.

Products used:
Workout pants, shirt and sports bra.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaikisbell,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 9 days

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