• Eyebuydirect

Eyebuydirect

Overview

Eyebuydirect has a rating of 4.16 stars from 9,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and great price. Eyebuydirect ranks 2nd among Sunglasses sites.

  • Service
    1300
  • Value
    5231
  • Shipping
    5232
  • Returns
    124
  • Quality
    5339

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.4%
Positive
464
Neutral
20
Negative
35

Instant Feedback

246
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What reviewers want you to know

Positive highlights

  • It's truly amazing when you get the kind of value that this company gives you AND great customer service!
  • I have ordered multiple pairs of prescription glasses and sunglasses and have been very pleased with my purchases.

Critical highlights

  • I couldnt enter a credit card so I had to choose another pay method.
  • I was supposed to get a 15% discount on my first order but THERE WAS NO PLACE TO PUT THE DISCOUNT CODE.
How would you rate Eyebuydirect?
Top Positive Review

“Eyebuydirect.com - excellent vs.GlassesUSA's awful service”

Steven L.
1/1/24

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Top Critical Review

“Using the percent off coupons was a frustrating process”

cissimasey G.
1/15/24

Using the percent off coupons was a frustrating process. It would be better if it was straightforward discounts instead of the various random rewards. You should also offer free shipping. I liked eye buy direct to begin with because of some of those features, but it seemed like things changed or maybe you stopped offering the same kind of deals as when I first started ordering from you.

Reviews (9,289)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3584) prescription glasses (659) prescription sunglasses (367) quality glasses (720) credit card (483) discount code (598)
Thumbnail of user tlgriffis2012
1 review
1 helpful vote
December 19th, 2023

Terrible eye glass distributor, took them a month to send me my prescription glasses, there website will give you a false date of delivery, you will have to call them 5 times before they tell you, the glasses you were told would only take 2-days, is now going to take 2-3 weeks before they are even mailed to you. This is a terrible company. Just go through your local optometrist for your prescription glasses. This website is a scam.

Thumbnail of user kathys1961
1 review
0 helpful votes
July 17th, 2022
Verified purchase

Sadly, this is my second attempt at ordering glasses online and again, they do not fit and the pupillary distance is not right. I really love the frames though, so I will try one more time to get frames that fit properly and lenses that are correct. I think it's my measurements that are the problem as I am new to this. Also, the price is significantly less than I'd pay in a store, even with my insurance.

My first customer service experience was great. I will contact Customer Service again to hopefully get a proper fit.

Reason I chose this business:

I live the selecting of frames, the price, and the quick turn around time.

Service
Value
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Thumbnail of user ashleyb671
1 review
4 helpful votes
April 5th, 2020
Verified purchase

The majority of this experience was amazing, cost effective, and there are SO many cute frames to pick from. The only reason I gave four stars is because I have a very different prescription in each eye and they placed my order on hold and never notified me. I actually noticed 2-3 days later and contacted them. Other than that everything was fantastic. Once they verified my prescription it was smooth sailing. AND I paid less for them than I usually do when I use my insurance! Highly recommended.

Reason I chose this business:

Loved the glasses and the price was right.

Reason I chose this product:

Because they’re trendy and affordable.

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Value
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Thumbnail of user peggyh615
1 review
0 helpful votes
August 9th, 2022
Verified purchase

In general, I'm happy with EyeBuyDirect, but I often find that they either don't have the style I want (round light tortoise shell) or if they do, they don't have my size (medium). The St. Michele (my fourth pair) is OK, but I'm ready for a change. I must be hopelessly out-of-date since I'm not ready for the brightly colored glasses yet. I would still recommend that a friend try EBD just in case they have what she wants.

Reason I chose this business:

Convenience, price, reliability.

Value
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Thumbnail of user melindae80
2 reviews
0 helpful votes
November 30th, 2023

Shout out to Eyebuydirect! I purchased a pair of glasses at the end of October. I loved everything about them - style, quality, prescription, price. A few days ago, I tripped and face-planted on a stone step. In addition to breaking my nose, I broke my glasses. I contacted Eyebuydirect, explained what happened, and wanted to see if I might get a discount or something on a replacement pair. Instead of a discount, they are sending me a replacement pair FOR FREE (minus shipping). If that's not the best customer service, I don't know what is. Their kindness has made this awful situation a bit more bearable.

Service
Value
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Quality
Thumbnail of user stevenl2043
3 reviews
0 helpful votes
January 1st, 2024

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Products used:
Glasses returned. Have not yet found a replacement

Thumbnail of user mikif5
1 review
0 helpful votes
April 19th, 2023
Verified purchase

It can feel a little intimidating to buy prescription frames online. But the hardest part (which really isn't that hard) is just carefully putting in your prescription information. Everything else is super easy and convenient. I love reading the reviews and photos to help me decide on the right frames for me! I bought a pair of shades and definitely will be taking advantage of their sales and promos.

Reason I chose this business:

My sister uses EyeBuyDirect regularly and recommended it to me.

Value
Shipping
Quality
Thumbnail of user noelleb33
2 reviews
1 helpful vote
December 17th, 2020
Verified purchase

I'm used to going and trying on numerous frames. Getting to see them on, feel their weight, durability, etc. this was a leap of faith. I bought 2 pair of glasses, one pair I really like and one pair For back up. I miss having someone helping with the fit but I've been at this for years so I made it work. Overall, I'm very happy with my purchase.

Reason I chose this business:

Referral from a friend.

Reason I chose this product:

Covid. When I buy glasses in-store because of my prescription I pay a premium. I didn’t want to pay too dollar for glasses that I had to try on with a mask.

Value
Shipping
Quality
Thumbnail of user wyattp44
1 review
1 helpful vote
May 19th, 2023
Verified purchase

I paid extra for the 2 day shipping and got an email 3 days later saying there was a delay and overall it took over a week to receive my order but the 2 day shipping fee was not refunded. Also the carrier came by when no one was home without letting us know in advance someone needed to be there to meet them and they took the package to a different location we had to drive to to receive the package. No longer a fan of this service.

Reason I chose this business:

Lots of options and supposedly quick shipping times.

Value
Shipping
Quality
Thumbnail of user jk806
1 review
2 helpful votes
December 16th, 2022
Verified purchase

I don't need anything fancy with my prescription, so saving 80+% on glasses is really appealing. I've had to send a few pairs back that didn't work because of sizing, but they make it really easy to exchange for different frames. One thing that is annoying is that they will always push for different frames and not just refunding. But if you keep pushing for the refund they will eventually do that. I've recommended this site to all my family, they love their glasses as well.

Needed to do a return, made the process easy as long as you are just exchanging for a different pair. If you want a regular refund you have to push a little harder but they will do it.

Reason I chose this business:

Prices, ease of use, quality overall

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Value
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Quality
Thumbnail of user kylet339
1 review
1 helpful vote
June 21st, 2022
Verified purchase

I was able to find a new second pair of glasses and purchase them with my FSA card easily enough. I received notice on June 3rd they had shipped and then just received them June 17th and only after I contacted to complain. Just be a little more transparent with the customer when you, obviously, screwed up somewhere. It goes along way in this society of lies we're living in.

Other than that, good work.

Things got handled, but, it felt like I wasn't being told what the hold-up was. Be honest with your customers. Trust me, it goes a long way. A lot further than deception I can promise you.

Reason I chose this business:

It's cheap and easy.

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Value
Shipping
Quality
Thumbnail of user torit27
1 review
8 helpful votes
June 25th, 2020
Verified purchase

The quality of glasses is great (when done right), but the emailing sector of customer service was practically a nightmare. I was handed over to maybe 5-10 different representatives just to replace a defective frame (scratches all over the lenses), and all could not answer my questions or solve the problem. However, Shanna from Live Chat resolved the issue in less than 20 minutes. The reps in charge of emailing kept sending copy/pasted responses and didn't understand me no matter how much I explained the situation.

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Value
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Returns
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Thumbnail of user laurenj486
1 review
0 helpful votes
May 14th, 2023
Verified purchase

I have progressive and prism prescription which makes it hard, and expensive, to find quality glasses. I purchased my first pair from EyeBuyDirect and immediately saw their quality. Besides being super stylish, they were my exact prescription. Just be careful when sifting through frames because not all frames support all prescriptions types. I had my mind set on a few frames, only to find out my prescription didn't work in them. Tip: try searching by your prescription using the menu tab.

I explained that the site should state more clearly, when searching for prism, that not all frames can also support sunglasses along with prism and progressives. They were not very helpful. I had to figure out how to navigate the site myself. Luckily I work in tech, but considering how frustrated I was, I was shocked at the lack of support I got. I had spent probably 3 hours narrowing down my purchase only to find out it wouldn’t support my prescription.

Reason I chose this business:

Prism prescriptions

Service
Value
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Quality
Thumbnail of user amandal1737
1 review
1 helpful vote
February 10th, 2023
Verified purchase

I ordered two pairs of glasses for my uncle who happens to have Alzheimer's. He goes through glasses every few months either to lose or by accidentally breaking them. Eye buy direct is so easy to reorder new ones for him in a blink. They keep his prescription on file and I usually can order and receive his glasses within the week. He's always so excited to see his new frames. Very Happy customer to say the least.

I had to call because once I placed my order, they requested a new prescription for my uncles glasses. So I called and explained the situation and asked if we could just use his previous prescription since it was only just a few months ago that I had ordered and they said no problem at all.

Reason I chose this business:

Convince first off. Super fast ship as ordering as well

Service
Value
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Quality
Thumbnail of user dailb3
1 review
0 helpful votes
December 15th, 2022
Verified purchase

Overall, amazing. However paying for such slow shipping is a little annoying in the online world where so much shipping is free, or cheaper. Also, they get you with the lenses. Good lenses quickly become over priced, or rather, to hard to get cheap.

However, the frames are exceptional quality for the price, customer service, returns, again amazing. I am impressed with how customizable, yet controllable they make it. It is a fun and good experience, like it should be.

Great, very helpful and honest.

Reason I chose this business:

Was recommended to try it by a friend at a service assignment I attend.

Service
Value
Shipping
Quality
Thumbnail of user madelineg56
1 review
0 helpful votes
January 3rd, 2021
Verified purchase

I got the Notting hill frames because they were so popular on Instagram and looked good with a variety of face shapes and sizes, so I felt confident they would look good on me, even without being able to try them on first. I just judged my size by comparing various Instagram models. They look great, and I'm so happy! They're better quality and less expensive than Warby Parker.

Reason I chose this business:

I chose eyebuydirect because I was frustrated with Warby Parker frames never looking good on me. I constantly ordered boxes of their frames to try on at home and never thought any of them were exactly what I wanted. Eyebuydirect helped me be less indecisive (bc you kind of just have to take a risk on something you’ve never tried on and stick with it) and was cheaper!

Reason I chose this product:

Instagram influencers who modeled the notting hill glasses increased my confidence that the glasses would look good on me

Value
Shipping
Quality
Thumbnail of user crystalk189
1 review
0 helpful votes
December 15th, 2020
Verified purchase

There are so many styles to choose from at Eye Buy Direct! I was able to buy during a fantastic sale and bought 2 pairs of glasses for less than I paid for just the lenses at my optometrist office! I received the glasses in about 1 1/2 weeks and the quality is just as good as the more expensive ones from my optometrist.
I did get the blue light blocking on one pair and I'm not too crazy about the pink tint that people can see in my glasses, but other than that I love both pairs!

Reason I chose this business:

Large selection and good prices

Reason I chose this product:

I wanted something stylish and different

Value
Shipping
Quality
Thumbnail of user sarahs4028
1 review
1 helpful vote
September 19th, 2023

Beware when you want to return something. Do the full refund, DO NOT do a replacement. If the replacement doesn't fit, or isn't what you wanted, you are stuck with it and get no refund from your first order or the replacement. Horrible customer service, this place is a scam.

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Thumbnail of user margitpetrova272
1 review
0 helpful votes
December 21st, 2023

Awesome! Although I'll have to wait until I'm back from college in just over a week to lay eyes on my new glasses, the overwhelmingly positive reviews have me brimming with anticipation. The inclusion of models showcasing the glasses in various displays is a thoughtful touch, providing a clear perspective on how they'll look and fit – a valuable addition to the already helpful reviews. The 'low nose bridge' selection particularly caught my attention, being someone with minimal nose cartilage; I'm accustomed to the constant struggle of glasses slipping down. Looking forward to the snug fit! Thanks for catering to diverse needs

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Thumbnail of user sabaz1
1 review
0 helpful votes
December 6th, 2022
Verified purchase

Just got my new sun glasses, I have been wearing glasses for about 15 years now. I have never purchased prescribed sunglasses since they were too expensive and I knew I would have lost them anyway. My prescription number is pretty high (average of -6 on each eye) so I expected the glasses to either be uncomfortable or super thick. They are neither of those things and with shipping and everything I paid about $88!

Reason I chose this business:

My friend who wears glasses got prescribed sunglasses and recommended

Value
Shipping
Quality
Thumbnail of user chrisd2090
1 review
0 helpful votes
April 28th, 2023

I ordered glasses from Eyebuydirect. The frames broke under normal use. They replaced them, but then that pair broke. They replaced that pair and that one broke in the exact same place. My conclusion is that the glasses are of inferior quality. I do not recommend them.

Tip for consumers:
Do not buy glasses from this company

Products used:
glasses - broke three times

Service
Value
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Thumbnail of user maryn1416
1 review
0 helpful votes
July 4th, 2022
Verified purchase

Prices listed are for frames only - lens prices are not included. Lenses are usually about $20, which I didn't know until I was checking out. Additionally, the "blue light" blocking lenses cause everything to have a slight yellow tint, which isn't incredibly noticeable but does bother me at times. I did find the frames easy to adjust and very nice looking. Overall, if you are looking for cheap glasses, this is a great place to start. If you want something that's going to last, look elsewhere.

Reason I chose this business:

Price, frame selection

Value
Shipping
Quality
Thumbnail of user jonl449
1 review
0 helpful votes
November 17th, 2022
Verified purchase
• Updated review

Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time. The glasses I got were very inexpensive and for some reason EBD gave me a second gratis. So thank You. The bifocal glasses look nice and work well. They are snug but may be a bit too snug. I'll keep them but will need to see what I did to make them took snug

Well some how I must have given them my old address which about 100 miles from where I live now. So when I found out about where the glasses were delivered I sent off a short not, I got a response and they sent me another pair. And just be be nice they sent me a second pair

Reason I chose this business:

Got the URL from brother in law

Service
Value
Quality
Was harder than I expected but EBD had everything covered
October 27th, 2022
Verified site experience
• Previous review

Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time

Reason I chose this business:

Got the URL from brother in law

Thumbnail of user jenw95
1 review
0 helpful votes
April 5th, 2020
Verified purchase

After my newborn essentially destroyed my $150 pair of Target glasses, and scratched the life out of their anti scratch lenses I decided I needed to find an alternate, cost effective, solution. I had a lot of friends recommend me to EyeBuyDirect and when the 2 for 1 sale happened, I couldn't say no. I definitely plan to buy perscription sunglasses and another pair of frames.

Value
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Thumbnail of user maddym58
1 review
0 helpful votes
June 6th, 2023
Verified purchase

I will never buy my glasses any other way. Not only is it affordable, but the turn around time is quick. I've needed glasses pretty much my whole life and have always dreaded when the time came around to get new ones - not anymore. Now I am able to get more than one pair, and feel confident in my decisions. So grateful for EyeBuyDirect!

Reason I chose this business:

Pricing - deals you guys were running. Was able to use a promo deal - which I don't think I have ever been able to do buying glasses before.

Value
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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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