We have loved everything we've ordered and received great customer service from all sellers on this site. (in 59 reviews)
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Hey look at what I got for this thanksgiving.. I love my mother and I thought to thank her for her love. That’s why without telling her I ordered “Statement Cuff Bracelet” from etsy’s online store “footsoles24”
It’s a handmade item, so it looks more beautiful. The more I see it, more I get influenced to it.
I got it at 15% discount of $33.92 & it is adjustable in size. Today I am gonna give it to her and I feels like - she surely love to have it. Isn’t it amazing - yeah it is…
I received a shipment from Sally Sloane recently and was thrilled with the merchandise. It looks even better in my home than on the website. I'm thrilled I found her website and it was very easy to navigate and order. Every item was carefully wrapped and arrived promptly.
Can not recommend her stones and jewelry highly enough. I hadn't spoken to Sally in decades and it was wonderful to reconnect with such a talented and kind friend.
I ordered an iPhone 6+ case going on almost 2 weeks now, nothing so far. I check their order status, item was at the post office yesterday, today still no delivery! I don't care about the post office however I will NEVER order anything from Etsey again Bc you can't get through to them! Etsey takes Your & in a flash but if there is an issue you get lots of drop down menus that do nothing! Stick with EBay where they give a damn about their customers!!!
I love Etsy, I can spend HOURS on it, browsing product after product. Just like any other online marketplace, you have to be careful who you buy from, but that's the case with all marketplaces, isn't it? ... I think it's so great that Etsy gives hand-made products such a big platform. in a world of top fashion brands and huge hypermarkets, etsy is unique
One particular store, TangerineCircus sold me two extremely shoddy cell phone cases that have all but fallen apart in less than 2 months. And according to etsy's policies, I can't alter the rating, I can't edit my review, and I can't file a complaint because it broke too late. This is ridiculous. This just encourages sellers to make stuff JUST GOOD enough to pass etsy limits of compaint filing.
I have purchased 80+ items on etsy and this is the first time I have ever had an issue. The seller I had issues with was collegeprojewelry. My husband tried to surprise me with a pandora charm only to find out the charm was fake or counterfeit. They said the charm is a replica. which took me 10 minutes of googling to figure out a "replica" is code word for NOT REAL. His name is Chris Moshinskie and with a little google search again, it lead me to his rap sheet of being a habitual thief. Which makes perfect sense considering he sell these fake items on etsy. I am not worried about losing $10 on this charm, more concerned that 100s of others have the same issue. What a scum bag.
Ive been trying to get some sort of response from Etsy after trying for a month now to get my money back from an etsy seller who charged my card, never sent me what i paid for and wont bother to respond to any of my emails. since the "call back" feature seems to diabled. all ive gotten are automated responsenses and one pre-scripted email from an admin who offered no help at all. in fact, it seems like im the one being treated as though i did something wrong and am nothing more than an annoyance to the company. there was a "case opened" over a week ago, to which nothing has happened with. and now im told that someone will check back in with me in a week, and that i need to give the seller time to respond. I should not to give this THEIF anymore time to ignore me, while they have my money in their bank account. the fact that etsy supports these theives is just as bad. At this point, the monetary value is nothing... the fact that i have been ignored while an esty seller has stolen from me makes me livid. i will never use this site again for anything. Their busniess practices are completely backwards, they make it impossible to communicate with anyone there, even when the law is being broken
I read reviews after placing an order with Etsy so was a bit worried. I shouldn't have. The order was a personalised dinosaur cake topper & it arrived quickly. It was exactly what I ordered & looked great!
I bought an item which cost hundreds of dollars and the first time I used it-it broke. I returned it to the seller and have been waiting months for a refund. Opening a case with Etsy and it is a joke. It's just you and the seller arguing back and forth and every week or two an Etsy administrator chimes in with some random response that has nothing to do with what you're talking about. They claim they have nothing to do with the transaction and that they can't make buyers/sellers give refunds, etc. YET they take a portion of the costs and make millions if not billions off of the site so SURELY they have some type of liability. But nope! They had behind legal mumbo jumbo and basically say they just bring sellers and vendors together. Both buyers and sellers should be very cautious. If you happen to get screwed like I did...Etsy suddently has nothing to do with it. Also, don't even try to say anything negative on their boards or forums. They quickly take it down citing "confidentiality" rules even if you don't mention any vendors/sellers names. Coincidentally, this confidentiality rule does not apply if you're praising them or a vendor/seller. How convenient! I'm out $400 and have nothing to show but months of headache and a waste of my time/money.
1 or 2 days after opening an account, it was deactivated.
I had to contact them to figure out what was going on.
Their reply was that [an account related to this one has been closed] .. so they state that an account related to mine has been closed and so they have closed mine without consulting me and without asking me if I had any connection to it.
They did not refund me what I spent to place for sale items on the Etsy shop.
What kind of organisation does that???
This people have no idea how to run a business and I am really sad with their behavior.
They have definitely lost a very good client because I would have used it for all the products I have considering that I have a new business.
Stay away and use eBay is much safer and much more accurate and at least the customer service talks to you and tries to work things out with you and they refund you the money if for any reason there is a problem. Here they do not care!
Umm.. Hey guys! I got Silver Oxidized Necklace which is worth $21.90 from etsy “footsoles24“ store. Material used in this necklace are Gemstones, Glass, Synthetic Gemstones, Druzy, Agate.
This is a fabulous orange statement necklace. The necklace is beaded with orange beads and a replica of indian rupee coins of 50 paisa. This is a trendy necklace for awesome style.
I find so many lovely things on Etsy. I am obsessed with scrolling through my homepage and adding all the new and interesting things to my love list. But it's like it purposely is against being user friendly. Certain features would be SO great to have. To be able to list your love list from lowest to highest price. To weed out certain words in your search. Basically all the tools that eBay has in it's advanced search. It's not complicated. Even my local library has a more sophisticated search function. Also, I just purchased a gift card for myself and later read that that for some reason it's against their policy. I have no idea why. My parents gave me their credit card and told me to purchase some Christmas gifts amounting to no more than $200. Getting a $200 gift card seemed like the best way to make use of the funds, since I wouldn't go over budget but I could get the full amount. I read other reviews that said the gift cards took 4-6 hours to be delivered; another person had her account disabled completely. Guess we'll see which it is for me.
I was so happy to finally find a v-neck Chiefs shirt for women. I ordered a 2XL. First I was not notified for about a week. Then.....I was notified that it had gone to China! I'm in Texas! When I emailed and questioned the shipping I was assured it would be shipped to me. After a few days more I was told it was in California! About another week and it did make it to my address. This was an early Christmas present. I decided to open it and found it was beautifully made, but about the size of a Youth Large. When I emailed the company they just stated that (to them, I guess) it was a 2XL womens! Totally frustrating to have paid $59.00 and it wouldn't even fit! No more Etsy for me!!!!!!
If there is one thing that a lady’s adornment is incomplete without its ornate, it is the bracelets. Bracelets enhance the look of the hands giving it a regal appeal. Brilliant designs and patterns of bracelet for women are available in online portals such as footsoles24
I shopped Personalized Infinity Bracelet from here, which is awesome. Hanging from the infinity is a sterling silver heart charm and Swarovski crystal birthstone in a silver plated frame. This bracelet is 6.5 inches with a 1 inch extender chain. It cost only $31 which makes it a perfect choice for every golden heart. Its a nice shopping experience here.
I sold on Etsy for several years and was a "quit your dayjob" story. I had a 4 ½ star rating and over 2,000 feedback. I got a sudden grouping of complaints and bad reviews because of international shipping delays and customs issues and strikes. They shut my shop down, saying that I had too many complaints and that "I was no longer suitable for their marketplace." Yet they allow re-sellers like Three Birds Nest to stay through MONTHS of horrid feedback and complaints, because it's giving them PRESS. I spent years marketing my site through facebook and pinterest and I have over a thousand pins that can't be re-directed to my own site. Guess where they lead? Back to Etsy. Chad $#*!erson couldn't craft his way out of a paper bag and BOASTS about not having advertise, and the reason is that they ride on the backs of hard working sellers that are doing it all. The backlinks to every sold item will always redirect to Etsy. I was a fool to spend so much time helping THEM, when I could have been building my own website. They have forgotten who their customers are - THE SELLERS - and are now forcing everyone to accept their in house payment methods to get a tighter hold on your business. DO NOT SELL HERE - THEY WILL SCREW YOU. The stock is crashing for a reason.
Etsy is horrible. Use anybody else, but them.
No customer care.
I had been looking for a small round coffee table for a long time and found an Etsy vendor who had a few things that met my needs so I communicated with the owner of the shop about a custom order to a particular size, with a distressed wood top and industrial legs. I went to Home Depot and got the color of the stain to use and the Rustoleum spray paint for the base. When he sent me a picture of the top, it was waaaaay too much stain. He said it was the color I'd picked. But it didn't look distressed, it looked stained. He said he fixed it, then shipped it before sending me another picture. When I got it it looked like it had in the picture. Waaaaay too much color. I contacted him and asked him to find out what I might do to make it better. It took him two weeks of excuses about grandkids and waiting for information on what to do. I contacted him again and he said he'd used the color I asked, and he would only charge me $100 to fix it if I'd send it back to him (I'd pay for shipping). It took me another few weeks to get up the nerve to just put the thing together, and when I opened up the box of the pedestal, it was the wrong color. I messaged him again just now; he sent me a picture of a Rustoleum can; I sent him a picture of the pedestal pieces which looked nothing like the top of the Rustoleum can. That can of paint had nothing to do with my table base. Some people lie as an excuse for their inability to admit they're wrong. And he keeps telling me he only did what I asked him to.
Tip for consumers: Do not custom order from this vendor.Ask Ellen about Etsy
After ordering several different items through etsy.com I will not order any more. I did buy some really interesting jewelry from the artist who made them. However, you have to be careful about who you buy from. I found that too many items come from China but are advertised as "craft" or even "handmade". More than disappointing. I ordered a return address rubber stamp. I liked the design and it sounded like it was actually made by a real person, a designer. It arrived lacking a significant piece of information I had requested. Then they wanted to charge me more to fix their error. The 3 lousy letters were added but they look terrible. I would never pay 1/2 of what I did knowing that I was getting a stamp from a template churned out in China and emailed to the company. Very disappointing. I no longer have etsy.com on my ipad because of that and other similar flubs.
I ordered invitations and thank you cards for my daughters birthday from a seller. The seller advertises that the file would be sent to me with in 24 hours. Four days later and several emails from me to the seller and nothing. I filed a complaint with Etsy and the seller did write me back saying her computer broke and she would send me the file the next day. Again, I heard nothing. I am still waiting on her. I have a complaint to receive my money back. I then order the invitations from another seller and again, I hear nothing from them. So two orders and no product. They both have my money though. I will NEVER purchase another thing from Etsy again. Such a horrible service.
I was in the process of asking questions about a chair I was buying from Chateau Chicago. First I asked about layaway. Then I asked them to hold it for 100$ for only a week. They didn't want to, so I scraped and worked it out and got the money together within 3 days. I then asked if there were any stains or anything I should know about. They cut off communication and jacked the price up. I didn't do anything outside the norm. I ask questions about everything I buy, especially furniture. I buy everything from etsy! It hurt to be treated like that because of 4 questions. If you don't have the patience to answer questions then don't sell on etsy.
I ordered a TV riser for $139 from Jim's Woodworks on their website. The website indicates that the risers are custom-made and, as a result, shipment can take 7-8 weeks. I ordered on 2 July and expected shipment by 27 August, 8 weeks after my order.
I followed up in mid-August to inquire on progress and was told that the riser was progressing well and would ship on time. When the end of August came and went with no riser and no communication from the proprietor, Jim Thoman, I grew suspicious and inquired again. When no one answered my email for more than 2 weeks, I grew more concerned and wrote again on 21 September, a Monday. Only then was I told that the riser in August was actually flawed and had to be rebuilt. The new completion date was the end of that week, Friday, 25 September. I followed up on 24 September to ensure the riser was progressing as expected but got no response. Friday came and went with no contact so I followed up on Saturday, more than 12 weeks after my order, and again got no response.
I wanted to trust Jim but, between the long delay, the broken promises, and the unresponsiveness, I finally filed a dispute with PayPal asking for the riser to either be shipped or for a refund. In distinct contrast to the prior long response times, Jim responded within hours. Unfortunately, the response was neither constructive nor conciliatory: Jim blamed me for filing a dispute and vindictively told me that, even though the riser was completed, he was canceling my order and refunding my money. If it was truly finished, I would have preferred to receive it but Jim apparently preferred to punish me for not wanting to wait longer than 3 months to receive my order.
The entire experience was very unpleasant and suspicious. My belief is that the project was never completed. Based on my experience, this seems to be a scam to hold your money for as long as possible hoping that you'll either forget about your order or give up on waiting. Even if you remember and ultimately get a refund, Jim will still have gotten to keep your money in the bank for months without any liability. Win win for him. Lose lose for you.
Note that Jim Thoman also does business at:
Also note that this business is based in Dinosaur, Colorado and is not affiliated with other Jim's Woodworks businesses in Sonoma, California or Latrobe, Pennsylvania.
Etsy gets a lot of negative reviews for the way it treats buyers, but the way is treats its sellers is even worse. If you have stuff to sell, sell it on eBay or any of the other sites, Etsy is run by a horrible man who has a very child-throwing-a-tantrum method of dealing with sellers who express concerns. There's no mystery as to why this company hasn't turned a profit in years, their customer service and seller support are a joke, SHOP AND SELL ELSEWHERE.
Seller Kirstywright, representative Brian Shellock .Product ordered and paid for but was not received. I was refunded the $8.00 for the purchased item but not the $15.00 shipping. Sellers comment was..".I'll refund for the puppets but not the postal costs, that was your call from ordering abroad".
I've been selling on Etsy for sometime now. I have had only good experiences with my sales, feedback and customers. I follow the rules, make sure my orders are out within 24 hours of purchase and follow up and make sure those packages have been delivered.
Many of the complaints I have read about Etsy and shops being closed is because the shop owners did not following Etsy's policies or are not selling authentic handmade.
As a buyer either on Etsy, eBay or Amazon, I research the seller first for red flags. If they have bad feedback or no sales, I don't purchase from them.
All in all, there a many, many reputable sellers on Etsy that sell wonderful, authentic handmade items.
I'm sorry to all those shoppers that had a bad experience with a bad shop owner.
Hopefully more of those bad shops will be closed soon so that they will no longer smear the reputation of good and responsible shop owners on Etsy.
I opened my Etsy store, Vintage Vixen's Attic years ago. I had used the name in the early 1990s in some brick and mortar stores in NJ. Last week I got a email from the owner of Vintage Vixen Clothing complaining I was infringing on her trademark, which dates from what I saw from 2015, well after my usage began. She rudely claimed I had one week to change MY name. The 2 names are not the SAME, do not show up in the same google search of each name and no reviews have been posted claiming anyone has been confused between the 2 names. Her store has 4k listings, mine hd 30. Hers is a typical retail vintage store, where mine PLAINLY states mine is to sell off the estate of my aunt, who was a Broadway actress in the 1920's. Really, anyone confused here? When I told her that I felt her demand was out of line and wrong and refused, plus informed her that due to being elderly and dealing with an illness that I was closing my shop in 2 weeks at the end of the month, she insisted she had the right to demand I change it in a week. I refused, as this would make it impossible for my customers to find me. She decided to act like a bully and complain to Etsy. Etsy sent me a notice saying there had been a complaint and I had one week to change my shop name. Seems they don't care who is right, only who complains first. I asked their legal dept to look into this to insure this person had a valid claim and was told they do not do this and can't give any legal opinion, just act on the complaint regardless of merit.Guess when you are paying fees on 4k plus listings, you have a lot more rights then when you have 30.
The etsy store "FromAppalacia" has a terrible seller named Jen who lacks any common curtesy and will not make any attempt to fix her mistakes. She was creating wine charms with personalized gift tags for a wedding shower that I was hosting and they came in after the wedding shower took place. She then dropped all communication until I opened up a claim and then she was extremely rude and refused to refund my money, even with me offering to ship the charms back to her. Do not buy from this etsy store. Save yourself the trouble.
Any company that shuts down sops without notice, should be sut down as well. They haveno regard for sellers, and the people in their trust and saftey team are complete morons. I am not sure they even know how to read. Nothing is hand made anymore, and they are now turning on buyers. Stop using etsy!
Etsy is the best for homemade, artisan crafted items. You can find anything and everything on Etsy! You purchase from individual vendors, but in all of the transactions, and there have been many, I have never been disappointed, not once! I have purchased engraved vintage silver teaspoons with meaningful messages, jewelry, soap, vintage figurines and many more item. I love Etsy so much I want to tell the entire world. :)
I have sold on Etsy for almost 2 years and have built my business up to doing over 100 large ticket items per month and still growing. They have shut my store down numerous times for false allegations. Everytime I would prove that we were in the clear and they would reopen the store. Each time they did this they re charged me the fees and I had to repost items. They just recently closed my shops permanently because they said they had to many allegations against us in the past year (even though we had proven that we were ok each time) I had over 250 5 star reviews and took great pride in my craftsmanship. When Etsy shut us down they of course took all the fees(over $600) out of my account and cut off access to my open orders! I had over 100 open orders with no access to my shop to know what orders I needed to make, when they were due to ship or where the orders were going! Talk about a complete cluster!!!! I basically had to wait till customers complained in order to contact them to ask all the information so I could produce and ship their order. I contacted Etsy numerous times to just give me access to my open orders so that I can complete them for all of my customers but they failed to respond. They also dont offer any phone support AT ALL!!!!. My belief is that Etsy is ran by a guy in his garage. My suggestion for all sellers out there is to find another site for handmade items. There are bunches of them and they are better platforms, less fees, and they HAVE customer service.
Next to impossible to get a decent search. The more descriptors you add, the more Etsy pushes you toward something they either want to sell or something they're making the most off of. Eventually the search craps out and you have to re-enter. Etsy also selects a category for you even after you have said what category you want to search in.
When you do discover a legit artist, who creates their own wares and is ultimately professional in all their endeveaours, Etsy is truly an amazing craft marketplace. Topnotch service, hassle free sales & purchases, quick & efficient help from Etsy staff should transactions turn sour....
However Etsy lately has been inundated with mass-produced Chinese re-sellers, counterfeits, art thieves, copy-cats, and the cherry on top are the otherwise real artists who will fight tooth & nail to NOT issue you your entitled refund as per Etsy & Paypal's policies. They will drag it out for weeks to escape handing out refunds or replacements should an item not arrive, arrive damaged, or incomplete.
I have had a lot of Etsy sellers start off sweet and friendly, only to become quite hostile, once I have patiently waited for a missing order to arrive after eight weeks. or if it were not at all what I had purchased.
Etsians have sent me threats, looked up my prior buyer history with other sellers, accuse me of cutting up/damaging my own purchase to receive a petty refund, track me across the internet, and make threats against my own family members, all because I had opened a Paypal and Etsy dispute once refund negotiations had failed. Etsy staff did not take kindly to their illegal activities, suffice to say, but it is an ongoing, growing problem in the Etsy community.
Buyer beware: not all Etsians are calm, professional, and mature. Quite a number are juvenile, have meltdowns if you have any issue with your orders, and threaten you if you do not accept their refusal to send a refund despite their own store's policies, Paypal's, and Etsy's. Thankfully I have resolved these issues with the help of Etsy and Paypal stepping in to shake a fist at the Etsian for violating their ToS.
I love that I found this site. I use it a lot now for finding gifts that are homemade or just very unique. It's inspired me to maybe open my own little Etsy store. I wish the site was a little more user friendly - more search options and categories would be nice. There are just so many items to sift through.
We were working more than a year with etsy and build up a solid reputation with many returning customers and 5 star reviews. From one night to another they shut down the whole shop with many thousands of hours put into and of course a lot of passion. They said that a customer did not recieve an order. I sent the item tracked and signed and provided all papers and prove to them. They did not respond to any of my mails and letters not once. Instead they charged my credit card that I used for buying items at etsy as a customer - not a shop owner - WITHOUT ANY GIVEN PERMISSION! I reported them to the fraud department of the credit card company and they did not even respond to them. Etsy is criminal and does not care for anybody - STAY away before they steal your money!
Tip for consumers: Never open a shop at etsy, never !!!!Ask Elias about Etsy
My Etsy shop was closed after a week because I was reselling items. I chose Etsy because most of the shoppers are women and I sell beauty products. It was actually doing very well in I made $150 in a week. Nonetheless after I received the email I understood I violated the guidelines. This is my complaint....when they shut you down they still expect you to fulfill orders but the snatch everything from you. I could not print out receipts for the customer or my file, and I was happy I had extra money so I could ship the items out. Everything is literally gone so you better back up as you go. I think maybe they should look into blocking store sells but still allowing you to finish orders like normal. Also I'm actually happy it was closed after reading so many awful reviews about fake feedback. I just received a 1 star and granted my shop is closed but still I don't want an unhappy customer. So I went to review the order and he stated the item ripped. The best part about that feedback was the item hasn't even been delivered yet. I smell a scam about to happen and I'm just waiting for that refund email. I have already screenshot the feedback and USPS tracking. At least with places like Ebay you can't leave feedback until after the estimated delivery date. First off the item hasn't been delivered and the item will be delivered 4 days before estimated. I don't know Etsy just seems a little shady and honestly I'd recommend people going elsewhere.
I had several RL issues hit me at once, which resulted in less than 10% of my Etsy orders being shipped late. Etsy said that since I had such a good record previously, they would put me on probation for 30 days to give me a chance to turn things around. During that time, they would hold all money I made, and it would be released upon successful completion of probation. I was encouraged to complete as many new transactions as possible because the more positive reviews I had, the better my numbers would be. Within the probation period, I resolved all the complaints against me, and completed over 200 new transactions without complaints. I earned pages and pages of 5 star reviews. Etsy then informed me that I had failed probation (?) and that they will hold my money for SIX MONTHS because someone else might file a complaint against me in the future. All of my items are shipped. Most have already received excellent feedback. There is absolutely no justification for them to hold my money. And by the way, they reminded me that my bill is due the first of next month. Etsy's website states that I can request a committee review of my suspension. I did so, but was informed that there would be no review and the agent's decision was final. Etsy obviously never had any intention of working with me and the whole probation period was nothing but their way of making as much money as possible off me before leaving me high and dry.
Please be aware of all the increased and inflated fees that sellers are charged with. This is a handmade website and most is just imported crap from china, india and other places. Etsy only supports their own kind... and etsy will mute certain shops...you also know that you do this!!!!
Recently etsy sales have gone down in recent stock market reportings...they are having a difficult time because of the way they treat sellers and the way that they conduct business overall.
Dont worry all the sneaky tactics you do to make money will come to light!
I was sold a counterfeit bracelet and collegeprojewelry will not refund me. I should have been smarter knowing the price was too good to be true but their reviews were good and are now finally showing this companies true colors. I know for a fact the bracelet was fake because I own an original and this one is so cheap and obvious its fake. You can see all over the internet that this guy is a scam artist selling stolen and counterfeit goods. Avoid.
I ordered a wig from Luffy wigs off esty website it was a nightmare the hair was firzzey matted how you in good faith send this to anyone the cost to send the wig back cost 66.00 and it was their mistake Lord help them how could you treat anyone this way no more China wigs
I have my own store on this website and thus far it has been a fun way to sell my works and connect with talented people. I have ordered from a couple of different shops and was happy with my items. If you are looking to buy unique, interesting items, Etsy is the way to go. However, buyers need to remember to read the reviews on shops, read their policies, and always message the seller about anything they aren't sure about. If you buy from a bad seller it's not Etsy's fault. They can settle disputes but most of the communication is between the buyer and seller. Shop smart!
Loved the handcrafted fish medley and handcrafted fish decoration and delightful robot card. Fish medley is a unique feature in my cloakroom and the fish decoration in shades of purple is amazing in my guest room. Will definitely buy more pieces for gifts and the decoupage mirror is something I am seriously considering buying. The cards are excellent value and again will buy more cards from SpottySeal.
I needed dentures and had heard about flexible ones. I had heard flex dentures were very expensive. Then I came across ETSY . Problem solved!! I ordered the custom kit and it came on time. I followed the Instructions and in a few days I was smiling like I hadn't in a long time.
Russell klein from the denturestore was great!!! answered all my questions, respond timely and did superb work
I buy and sell on several sites and this is the worst transaction I have ever experienced. Etsy shop BestSellerSupplies took my money for an item I purchased and then the next day sent me an email that read the shop is on vacation. To make a long story short, I never received the item, never got a refund, shop owner won't communicate, sends me automated "on vacation" emails. Etsy is of no help, and pulled the "review" block so I won't leave a negative review. I have filed a claim with Paypal, but as for Etsy....JOKE!
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