eSpares

Ordered a shelf for my fridge. Arrived damaged. Espares takes an age to respond to emails. I returned the replacement (even though it be requested I didn't want one). Refund agreed. Still waiting 10 days later.
I went through Bosch for the replacement drawer - £12 cheaper and quicker. Avoid!

Is e spares based in Ireland their prices are in euros but a friend has got a bill for customs duty. Saying the company is outside the EU please explain

I found the service given by e spares excellent. What I ordered arrived safely and quickly. I was grateful as I new what I wanted but it could not be bought locally. Thank-you

I was told my part had been lost in the post. I asked for the tracking number which would prove that on 4 separate occasions, no one ever gave it to me. I was told I couldn't have a replacement as they're "out of stock". They are still listed on the website and in stock... My theory is that they didn't have it and that they pretended it has been lost to save face. If they weren't the only company with the part, I would have shopped elsewhere!

ESpares are great for finding replacement parts for the various appliances you have around your house. I've used them three times now and have always been very happy with their service. It is certainly a lot cheaper than calling in an engineer, and on some items you can even watch a short video explaining how to fit the replacement part.

Recommended.

Utterly atrocious company. Having waited weeks for a number of Karcher pressure washer spares to arrive in stock I decided to cancel the order.
Despite contacting the company numerous times I am still waiting for a refund. Their communication is shockingly bad, taking days to receive any response which has resulted in me having to raise a dispute through PayPal in an attempt to be fully refunded.
They continually tell me I have been refunded however I've only been reimbursed £5.45 of the £44.35.
Avoid at all costs.

I tried to order RIGHT HAND Freezer Pins for Top Flap, but only the left hand version was pictured on their website.

I tried to explain this to them by written email, but you refused to talk to me without a serial number that begins with "85" (but the serial number to my Hotpoint freezer does not begin with "85").

I tried to show them exactly what I needed, but you refused to accept any images sent to them.

I tried to contact them to talk to a human being about this question, but they refuse to use a telephone.

Placed an order.
3 weeks later still waiting.
Incredibly difficult to 'communicate with live'.
No active phone number, no chat on PC.
Eventually 'spoke' with them via phone app.
Didn't have the part and weren't likely to have it soon either.
Cancelled.
Four weeks wasted. Shower of sh! T.

Ordered brushes for my Bosch Washing machine. Simple right... No. First chose next day delivery which was kicked back. Paid and shown confirmation number but although stated email confirmation to follow, it never did. So have I ordered my parts or not. No way if finding out. Phone number doesn't lead anywhere except recorded message saying they are digital. Well, that's not true as the digital customer service doesn't work either. Attempted to track confirmation number but just constantly going round in circles. Can't find my account, can't change password, attempted to email customer services no answer and of course no parts received. Terrible customer service. Have used this site in the past and worked ok but if you have any issues you are stuffed and I guess they don't care. Use local suppliers is my advice.

The company was Beko spares. After a long delay they delivered the wrong product. No apology. They will not refund or rectify as espares. Website misleading. Terrible customer service. Totally unreliable.

They don't even deserve one star. Totally useless inept company to come across

Send Snapchat enquiry they need not model number but serial number, so i send in email the photo of inside information label. 4 days pass i get a response they cannot view attachments system don't allow them. So i send an email with the 3 number on two days later i get a response asking for the number...
Hadn't i just done that?

Whoever this Mohammed is they are useless obviously no customer service skills, cannot use a computer let alone understand Universal Number digits! Shane twits like this rubbish business are eradicating independent honest traders

Experience of date ITS STILL ONGOING

Ordered 15th December still not received January 4th Just keep on getting the same email to wait 15 days. Not satisfied.

Ordered a drawer for my fridge. 3 weeks later and many emails later still hadn't arrived with no eta. Can't talk to any live people. Emails in very bad english. Had to insist many times for my money back, 7 days later I still don't have my money, they then sent an email saying 'glad you recieved your order' absolute idiots. Avoid!

I shop here as they have a good range of goods, from oven trays to vaccum parts, dust bags, even some parts for your dish washer, washing machine ect.
The best thing on there are the tips and tutorials to help you say your dish washer broke.
I would reccomend these to you

I have now been waiting for a month to receive my refund back every time I ask where it is theres always some sort of excuse. Ive had to get my bank involved in retrieving my refund I will never be purchasing from Espares again.

Do not use them!
My order never are arrived and I didn't got my money back!They won't reply to your email ….its a big Scam!

The espares website is easy to use and make orders.
However once payment has been made, the customer service is non existent.
Against our better judgement (of not using a local spares shop) and for ease we ordered a tumble dryer belt that was urgently required.
The postage options are poor with no next day delivery however we assumed with a postage charge the items would be delivered promptly - a la amazon!
Received an email confirming despatch, however espares use Royal Mail, possibly the worst delivery service available.
The item never arrived. We contacted customer services and had contact with Safiyyyaahh.
Despite the item being well overdue already, and they couldn't locate where the item was - ie tracking, she still said we'd have to wait 10 WORKING days to be able to file a claim against Royal Mail and only then would they send another item out.
For an £8 item I expected a much better service and more proactivity to sort the issue out.
Do not use Espares unless are certain the item will arrive or it is not urgent as they will not care once you have made payment.

Ordered a freezer part
They said supply company had gone into liquidation
No refund just a useless discount voucher
Not good

ESpares Call Centre Enquiry Ticket: [T*******]
Amazing incompetence, ordered a part last November, still not delivered, suggesting they tried to deliver, very unhelpful company to deal with, now I am told they will return my payment, I want what I ordered 9 weeks ago.
Aiden grace

I bought a dyson battery 1 year ago, mainly because their site shows an image of their 'superior batteries' against the cheap knock-offs found on eBay and Amazon.

One year later the battery failed, which leads me to believe there's no difference between the poor quality batteries and espare batteries, only that at least you know what you're getting when you buy a cheap battery.

I emailed espares for a replacement or refund with the order number, part number and all other relevant info. They replied asking for the model of dyson I had, which was odd, seeing as the part number and order confirmation email had clearly shown the compatibility. I sent it, and they told me that the part had failed because it was 'incompatible', which was doubly odd seeing as it was sold as an OEM battery for the exact dyson it had been used in, clearly specified on their website.

I then received an email saying they were processing a refund and I should wait 5 - 7 days. After 7 working days I contacted them to ask where my refund was. They told me there had been a problem with the refund but I should wait 5 - 7 days for a refund. 7 working days later I emailed to ask where my refund was and they asked for my PayPal address. I gave it and they said it would take another 5 - 7 days to refund.

I think any reasonable person would feel fobbed off at this point without any real expectation that they are honestly attempting to issue a refund.

So in summary: I bought an expensive, poor quality battery. They keep promising a refund and giving poor excuses for delays.

If this review is not updated, that means I still have not received a refund. I will however update this if they do, stating how long it actually took.

Make of this what you will.

The worst company to buy from and their customer service is the worst. Also funny a company has no phone number. Def avoid them at all costs. If i could give them 0 stars i would have.

8 days later I have not received my washing machine part. I needed this urgently and had paid for postage too. They don't provide any tracking information even though the dispatch email says click here for "tracking info" when you do click there it takes you nowhere! But to a page saying thank you for your order do you want to order this item again! Erm no i dont! I have even received the first one you cownboys. They won't answer telephone calls as they have a recorded saying "we are working digitally" apparently. Why don't they say that on the website rather than saying call us on this no. When the number is a dead end to a recorded message. I sent them on the online contact form and its been more than 48 hours and no one has got back to me. The last resort I tried the webchat 5 times and no one answers me on there either. Absolutely sick of them and I will not be using them again.

Having paid 12.39 euros for a part and then 6.99 postage to Ireland I received another postage claim (not duty) from an post for 6.50
Espares want nothing to do with the charge as they state... wait for it... the delivery is my responsibility. Seriously.

FIRST TIME I HAVE USED THEM AND THE LAST AVOID