• EpicSports

EpicSports

Overview

EpicSports has a rating of 4.36 stars from 12,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention customer service, great prices, and free shipping. EpicSports ranks 1st among Basketball sites.

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Positive reviews (last 12 months): 84.9%
Positive
349
Neutral
14
Negative
48
165
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What reviewers want you to know

Positive highlights

  • Best customer service and products I've ever bought was through Epic Sports.
  • Our sons indoor team had another successful uniform shopping experience using Epic Sports.

Critical highlights

  • The worst customer service I've ever dealt with, sorry I should've said zero customer support.
  • Charged us to send the items back along with a 10-20% restocking fee.
How would you rate EpicSports?
Top Positive Review

“Richardson Pro585 Hats”

Michael S.
2/1/24

I've been ordering from Epic Sportswear for years. Really. That's where I get my Richardson Pro585 hats. Best fitted hat I've ever had. I come here because I know the product is top shelf. The price is righteous. Never a complaint about shipping, nor the fee. When you know where to find what you're looking for, and can count on your supplier, every time... you stick with them. I don't get paid to speak the truth. This is where the goods are.

Top Critical Review

“Not worth the expense”

John F.
3/18/24

I'm so tired of everything being online. You can never get a feel for the quality of something until after you order and pay through the nose for the setup. Granted, my use case is a bit different from Others. I wanted a custom team "jersey" for bass fishing. I've had others and they're multi color screens or direct sublimated printing. These are not screened or sublimated. They are basically vinyl transfers. So they are stiff and plastic feeling. I spent a ton of money on something that won't work. They will be incredibly hot and uncomfortable.

Reviews (12,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

epic sports (1495) customer service (1095) shopping experience (220) quality products (160) restocking fee (170) delivery time (138) delivery date (127) return policy (70) credit card (104)
Thumbnail of user matthewl841
1 review
2 helpful votes
August 17th, 2021

Large selection. Good pricing. Smaller selection of items by well known brands, but mostly items from lesser known brands at lower prices. Quality on items purchased so far has been more than satisfactory.
Standard shipping was a bit slow on one order, but that was basically ok considering the generally low price points involved. Website has been fairly easy to navigate and find what I am looking for.

Service
Value
Shipping
Quality
Thumbnail of user michaels12486
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I've been ordering from Epic Sportswear for years. Really.
That's where I get my Richardson Pro585 hats. Best fitted hat I've ever had.

I come here because I know the product is top shelf. The price is righteous.
Never a complaint about shipping, nor the fee. When you know where to find what you're looking for, and can count on your supplier, every time... you stick with them.

I don't get paid to speak the truth. This is where the goods are.

Thumbnail of user nathans973
1 review
0 helpful votes
August 11th, 2023
Verified purchase

Ordered Teal and received Electric Blue. Colors are not actual but just whatever thier artist pick. Dont order based on colors or pictures shown. Will never used Epic sports again

Tip for consumers:
Dont trust the colors on this website. Are not actual pictures of the products sold

Products used:
A4 shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberte2511
1 review
0 helpful votes
March 16th, 2024
Verified purchase

I ordered 12 wristbands for my kids 8-10yrs old. First of, I only received 11. Second, these wristbands are TOO BIG for my players. Too Big and too small to put any plays inside.
I bought bigger size wristbands from Amazon for my order team (12-15yr old) and these fit better on the younger kids!
I don't think I'll order from here again. Customer service is a joke!

Thumbnail of user diannab11
2 reviews
8 helpful votes
September 29th, 2020

I ordered a exercise tape. They sent me a copy, even had black and white copy paper for title on DVD box. Box was dirty, sticky and food residue. The DVD did not work. After two days and several hours with the return department by chat only, no human contact. They told me they would contact their vendor. I spent more time getting no where for a $20.00 DVD. I am giving a least a 2 because two of the items arrived from another location perfect.

Thumbnail of user amberw1058
1 review
0 helpful votes
January 31st, 2024
Verified purchase

I have ordered several times from Epic and each time the quality has been top notch! My husband coaches our daughter's softball team and every season we are typically having to order something for the team (belts, socks, pants, arm bands…). Everything I've ordered has been great and it has always arrived much faster than anticipated! Their customer service is great too!

Thumbnail of user lisab592
Lisa B.
2 reviews
1 helpful vote
August 14th, 2020
Verified purchase

Prices and availability are great, site is easy enough to navigate. Shipping cost variants based on speed are pretty wide, but as this is my first order, I'm interested to see how quickly it's processed and arrives.

*Update to add, order was received within the time frame specified, was packed nicely, and contents were accurate and as expected. Was pleased with value for the price. Can't ask for any more than that.

Thumbnail of user susanj207
SUSAN J.
3 reviews
0 helpful votes
January 6th, 2020
Verified purchase

Received product before Christmas and was able to give this as a gift to my son-in-law. He said it fit very well and was a great value for the price. We got exactly what we ordered and was surprised how quickly the order was processed and shipped. Amazon didn't have anything that was similar to what he was wearing previously. I would definitely recommend this site and company for future purchases of this type of product.

Thumbnail of user angies526
1 review
0 helpful votes
March 16th, 2024
Verified purchase

Excellent experience with epic sports! The order came earlier than anticipated, it was a quick and convenient experience with lots of options to choose from. I will definitely use this company again.

Thumbnail of user paulf2038
1 review
0 helpful votes
February 26th, 2024
Verified purchase

I ordered padding for 4 basketball courts. Shipment was suppose to be delivered by Feb. 8th, but zero shipping information was given. Costumer service is via email only, so it took a few days for someone to sort out the problem. Shipping information was updated and package arrived the following week. Product was exactly what I expected. Other than confusion about the shipping I had no problem with ordering with EpicSports.

Paul Felix

Thumbnail of user judahz
1 review
0 helpful votes
October 24th, 2021
Verified purchase

Order was on time, quality was excellent, and the HS girls team absolutely LOVED supporting breast cancer awareness during their games. Thank you!

Products used:
Breast cancer awareness socks

Service
Value
Shipping
Quality
Thumbnail of user kimw652
1 review
0 helpful votes
October 27th, 2020

All of my items arrived on time, had no damage, and didn't miss any pieces. Now that was a surprise. My family has been enjoying our games since they arrived.

Thumbnail of user jimc775
JIM C.
1 review
0 helpful votes
June 17th, 2020
Verified purchase

First shopping experience with EPIC. Fantastic price for performance shirts needed by my sons for upcoming football season. Thanks for looking out for the middle class folks on a budget!

Thumbnail of user tracyc1241
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Fantastic! Arrived quickly and good quality! Prices are very reasonable and accessible for school purchases. Love the ability to customize :) We use these for costumes in our drama performances!

Thumbnail of user kace195977
1 review
1 helpful vote
July 13th, 2023

Needed to exchange for size only to be alerted during return process that all of a sudden a never worn- not washed - out of bag for quick try on- expensive shirt - not on sale etc etc was NOT RETURNABLE! SCAM! Unable to ever speak to anyone. This company has a very bad business model and nonexistent customer service! Beware!

Service
Value
Shipping
Returns
Thumbnail of user ramsiny
1 review
2 helpful votes
July 8th, 2021
Verified purchase

One of the best sites for any sports enthusiast. High quality products, easy navigation, excellent service and unique finds. I am very happy and excited with this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephanied165
Stephanie D.
1 review
0 helpful votes
May 21st, 2020
Verified purchase

We did purchase clearanced products and most items were great quality while a few were not. Overall a good value for our nonprofit organization.

Thumbnail of user jillianb189
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Loved these T's so much. Quality is great and the colors are so cute in person. Would purchase again!

Service
Value
Shipping
Quality
Thumbnail of user coachjayg
1 review
0 helpful votes
October 11th, 2023
Verified purchase

Great quality. Easy access to print on. Shipped on time.

Thumbnail of user samanthaa598
1 review
0 helpful votes
September 14th, 2023
Verified purchase

Great experience. Easy ordering. Fair pricing. Order arrived quickly. My football team loves both pairs they received.

Thumbnail of user aaronh343
Aaron H.
1 review
0 helpful votes
August 13th, 2020
Verified purchase

Big fan of Epic Sports! This particular order was not their best effort. Ordered 16 hats in 3 different sizes and 10 of the hats were sent the wrong size. Customer service ticket pending. Other issue was with baseball pants. They were not quite as described on the website and will not work for our team.

Thumbnail of user kassandrac40
1 review
0 helpful votes
March 31st, 2023
Verified purchase

Item arrived quickly & is of great quality. Will make the perfect graduation gift for my son.

Thumbnail of user saraht1644
2 reviews
0 helpful votes
January 9th, 2024
Verified purchase

The entire process from "shopping" to receipt of order was flawless. We are very satisfied with the items received and will order in the future. Thanks for stress free 5 stars experiences each time.

Thumbnail of user toddz23
Todd Z.
1 review
0 helpful votes
April 4th, 2020
Verified purchase

great price and great products...seems like you guys can offer stuff at around 30% cheaper than I can find it anywhere else...i really appreciate your business and will be back..

Thumbnail of user nickf373
1 review
4 helpful votes
May 9th, 2021
Verified purchase

I purchased 10 golf jackets for my son's high school golf team, out of my own pocket. The start of the season was delayed by the National Health Crisis that most people are familiar with. Apparently, Epic sports is not. Once the golf team was finally picked, I tried to return the ones that didn't fit. The return was repeatedly denied by customer service. Our return policy is 30 days, sorry. Will never do business with them again out of spite.

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user jayr35
Jay R.
Typically does not respond to reviews

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4.4
12,581 reviews
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