Always top notch customer service from this company.. (in 79 reviews)
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Horrible Customer Service, Horrible Policies, Horrible Experience.
I purchased some soccer gear for my 10 year old who is a goalkeeper for her Christmas Present. I found epic sports which I will here forward need to refer to as "epic idiots" on line when searching for my daughters Christmas present. I purchased her gifts on December 11th and gave her her gifts on Christmas. After trying on her gloves and goalie jersey, we discovered that her jersey was to big and her gloves were to small. I purchased a couple of other items that fit just fine. Sunday, January 26th I wrote an email to Epic Idiots requesting instructions on how I could exchange the two products that did not fit correctly.
I received an email back from "Cody" the Office manager telling me that their policy was not to take returns after 30 days. I answered that email with an explanation that I was not looking for a return, but simply an exchange and that I was happy to pay for any additional shipping costs. I again received an email from Cody saying that it didn't matter if it was an exchange, they consider that a return.
The same day I received that endearing email I decided to call and spoke with Sean in customer service. I explained to him that I was also in the service industry and that I understand policies must be in place, however it was 31 days past Christmas and I was willing to pay for additional shipping costs and even a restocking fee. He put me on hold and came back and said sorry, there is nothing we can do. That was what "Epic idiots" considered smart business practice. So now, my daughter is unable to use her Christmas presents and they have lost a potential customer for life.
I asked for the owners name and Sean told me that he could not give that to me but that I might be able to find it on their website. I also asked to speak with Cody and was shut down on that attempt as well.
I must say that this is the first negative review that I have ever written. I regret not looking at the reviews on this company before making my purchase. But nothing makes me more upset then companies that lack common sense that leave their customers with such a bad taste after trying to make a good faith effort to support their business. There are so many choices out there. I would highly encourage anyone reading this review to make a different choice than using this company to make their purchase. Use a company that cares about making people happy. "Epic Idiots" does not deserve to get your business if you can choose any number of the others that use intelligent business choices. Lastly, I wish that 0 stars was an option.
DO NOT BUY HERE - unless you know that the sizing on the product is accurate. And even then I'd suggest not buying here! Exchange policy SUCKS. Don't risk it, you're wasting money. If you aren't absolutely certain of the product quality and sizing for your needs, don't even try. Got garbage goalie pants (with fantastic reviews). You can't review products from the site (or purchase invoice) so I don't know how they select and post them. Got gloves that are sized way too small, even though all other 7s my daughter has tried fit fine. 20+% restocking fees, shipping charges, admonishment that 30 days was approaching (around Christmas) and they would do nothing if not shipped by then.
Buyer beware!!! Read the return policy carefully!! Don't order products for gifts from EPIC SPORTS because they have a VERY STRICT 30-day policy from date you place the order. I believe they are middle men because I ordered 5 items and they all came from outsourced companies. Some came from Canada. We ordered a helmet for our grandson for Christmas in November because we wanted to be sure we received everything before Christmas. We measured our grandson per their directions and ordered the helmet per their sizing chart and it was too small... When I called Monday after Christmas the customer service rep said they could not exchange it because it was ordered November 13 and pass the "30-day strict return policy". FYI we didn't receive it until November 24 and it came out of Canada. That is already 10 days of the "30-DAY STRICT RETURN POLICY". (THEIR WORDS). So my advice is, unless you are ordering for immediate use...DO NOT ORDER FROM EPIC SPORTS!! Their customer service rep was very uncaring and blunt!! All he would say is we can't take it back because we have a "VERY STRICT 30-DAY RETURN POLICY". I didn't want a refund, just an exchange. He said if they carried it in their inventory they would exchange it...ithey could resale it very easily if they put it in their inventory... WHICH I DOUBT THEY HAVE OR THEY WOULD HAVE PUT IT IN THEIR INVENTORY FOR RESALE. This is why I believe they are simply the middle man, placing orders with a third party supplier. The only reason I gave them two stars is because the helmet was nice, just mis-sized!
Tip for consumers: Read EPIC SPORTS RETURN POLICY very carefully. It is 30-days from the day you place the order. The shipping can take 10 days or longer.Ask Lori about EpicSports
I ordered a baseball bat from Epic Sports on December 1st. Its estimated delivery date was December 15th. I checked delivery before placing my order to guarantee stock and to make sure the item would be here in time for Christmas for our 4 year old son. Today is the 19th, and it still has not arrived. I called the company to ask when to expect it.
When I first called, I spoke with a woman who was short and kind of dismissive until I explained how dissatisfied I was. Even then, she never apologized for the problem. I found out that the bat comes from a 3rd party vendor (Easton), and it would not arrive asset Epic until the 23rd or 24th. It then wouldn't get to me until approximately 12/29 (4 days AFTER Christmas). She could not give me an exact date.
She did get a refund approved, but I explained that a refund doesn't out my son's present under the tree on Christmas morning. I told her that I wanted to check elsewhere to see if I could get it before Christmas, prior to canceling my order all together.
I was not able to find the bat anywhere else on short notice, so I called again. This time I requesting that when they received the bat (on the 23rd or 24th), that they overnight it to me so there would be a possibility of it getting it in time for Christmas. That request was denied after being put on hold abruptly in the middle of my sentence for her to speak with her supervisor. I twice asked to speak with that supervisor and she refused, saying "there's nothing he can do to help you".
I then asked if they had a similar bat in stock that could ship to me in time for Christmas. After being put on hold for another several minutes, I was given 3 item numbers. All 3 were adult, wooden bats that are of no use to my 4 year old son. After going back and forth with her, trying to come up with some solution and coming up empty handed, I again asked to speak to a supervisor.
I finally was able to speak with the office Manager "Cody". He got on the phone and was immediately rude, condescending, and defensive before I could get a full sentence out of my mouth. That question was simply asking what his name was and he already had a poor attitude. I asked if he was familiar with my order and he said he was, again acting as if I was a nuisance. He took no blame for their mistake what so ever. He told me there was a problem with the vendor, and there was no way I could get my order delivered before Christmas. I asked him several questions which he refused to answer, instead trying to steer the talk in other directions. One such question was, "if they knew about a problem with their vendor why had they not contacted their customers so we could make an attempt to order a Christmas gift elsewhere?". He never offered an answer to that question or any others. He did nothing to correct the problem, and was definitely not professional in a way that a supervisor should be. I again asked them to overnight the bat when they get it from the vendor. That would at least give us an outside shot at having it on Pitt before Christmas. He refused, this time stating it “costs too much”.
The only thing more disappointing than not getting the bat in time for Christmas is the complete lack of customer service shown by a Epic and its manager "Cody", who refused to give me his last name. His lack of professionalism including one liners like: “I’m not answering you because you just keep talking.”
I did not get any solution to this problem, I didn’t even get a sincere apology. At this point I expect them to ante up and overnight me the bat as soon as they receive it. If they get it on the 23rd, there is no reason my son can't open it in Christmas morning.
I have seen dozens of complaints about Epic online today, including many that refer to Cody by name. In most he seems to fall back on a disclaimer on the consumer invoice that states that estimated shipping times are not guaranteed. I have scoured my invoice and it does not say that anywhere. What it does say is: " Most Epic brand items are shipped within 24 hours of your order and should arrive within 4 to 6 business days, depending on selected shipping method. Please allow an additional 2 to 4 business days for non-Epic brand items to arrive." That language clearly states that 24 days lead time should be more than enough time to receive my order by Christmas.
I understand that things can happen . That why I waited 4 days past the estimated arrival date to even inquire about the whereabouts of my order. . What I don't understand is my estimated ship time doubling from 15 to 30 days without an ounce off concern, communication, or remorse on their part. Furthermore the rudeness of their customer service department is completely unwarranted.
I await your response.
I decided to order an Epic sports backpack for my 5th grade soccer player on a Sat. night. I really wanted it by the following Thurs. so that I could give it to him for his birthday. Since I wanted his name stitched on it and I didn't want to pay extra shipping even though it had to travel across the country, I thought it was impossible. I told them the situation and Thurs. it came along with another backpack that I had personalized from High Five. I was amazed and couldn't be happier.
Tip for consumers: The backpack is probably good for Elem. kids and maybe middle school. On the smaller side and I'm not sure yet about how it will hold up through multiple soccer seasons. The High Five one is bigger and the one I would recommend for middle school. Neither can fit their cleats, but can fit the ball, drink, and change of clothes.Ask Jana about EpicSports
DO NOT BUY FROM EPIC SPORTS JUST BECAUSE THEIR ITEMS SEEM TO BE CHEAPER. ITEMS SHOWN IN STOCK WHEN YOU ORDERD OFTEN ARE NOT IN STOCK. BUT EVEN WORSE THEY WILL STILL CHARGE THE ENTIRE SHIPPING COST OF THE ORDER IF ONLY ONE LITTLE ITEM IS SHIPPED.
I ORDERED TWO PARKAS AND ADDED A SWIM JAMMER JUST BECAUSE THE SHIPPING COST IS ABOUT THE SAME ($0.25 DIFFERENCE). THEY LEFT A MESSAGE THAT THE PARKAS WERE NOT AVAILABLE AND ASKED ME TO LET THEM KNOW WHILE HOLDING THE ORDER. WHEN I RESPONDED I WOULD CANCEL THE ORDER, THEY INFORMED ME THE SWIM JAMMER WAS SHIPPED ALREADY AND THEY WOULD CHARGE THE FULL SHIPPING COST OF $10.50. COMPLAINED TO CUSTOMER SERVICE THEN MANAGER. THEY WANTED ME TO PAY FOR THE RETUN SHIPPING. NEVER SEEN THIS TYPE OF SHADY BUSINESS PRACTICE. IMAGINE WHAT OTHER PROBLEMS YOU COULD RUN INTO WITH YOUR ORDER? DON'T BUY FROM EPIC SPORTS BECAUSE THEY ARE CHEAP - A GREAT RISK.
Good selection of products but not worth the risk if you need to exchange or return. Shipping charges will cost you!
Tip for consumers: Order from here only if you know the product is exactly the right size.Ask J about EpicSports
I bought a basketball bag that is full of good reviews from EpicSports.
After I got it, I found that it is too small for basketball usage, as my son needs to put in his basketball shoes, a ball and changing jersey. Putting the ball is always a struggle. Water bottle is falling out all the time...
After I wrote the review, EpicSports did not put it up on its site. It is really not fair to other consumers.
Tip for consumers: Never buy another cheap product from EpicSportsAsk George about EpicSports
Horrible customer service representative(charity)& supervisor(Cody)!! Paid $60 second day air, didn't receive complete shipment, was advised numerous times vendor sent out 30 pairs, I received 24, I guess they was calling me a liar in other words!! No Resolution to my problem, my team has a game on Friday, six players without socks( thanks epic sports) I will never use this company again!!!
The uniforms ordered for my team were great! The girls loved them! GREAT deal!!
The product was delivered quickly and I'm extremely happy with the services provided
There were a few delays in processing my order, but the product has turned out to be excellent. Just what I expected and wanted.
Great! Exactly what I wanted. Easy to navigate and got my order right on time.
Service was quick. H5 2XL fleece baseball pullovers were true to size. H5 2XL windshirt was oversized.
Excellent customer service, prompt delivery, product was exactly what I expected
Everything went very smooth with my order. Chris was very helpful even when I was not sure which item I needed. He took care of the return without any issues. The team is very happy with their pants and socks.
WONDERFUL WONDERFUL!! THE ITEMS THAT WAS PURCHASE I WAS VERY SATISFIED. THE VALUE WAS INCREDIBLE! I WILL ALWAYS BUY FROM EPICSPORTS FOR THOSE KIND OF ITEMS THAT I PURCHASE FROM YOUR CO.
I had looked a lot of places for different type of ice chest. When I clicked on to Epic Sports i was so happy to fine just what I wanted and needed. I was so impressed with the travel ice chest. The price was the best and the quality was excellent. I got loads of comments on the blue fold away "Ice Chest". I had looked all over the internet and when I found EpicSports it was just what the doctor ordered. At the best price on the internet. Thanks for being there just for me.
the website said there was enough quantity in inventory and then almost a week later I received an email saying there was no stock in the item I ordered. A replacement item was located but the order was delayed almost 2 weeks longer than originally scheduled due to lack of inventory controls.
I like this site. Lot's of choices. Simple and easy process of ordering and prompt delivery.
Received my items quickly. When I had to return an item, the process was quick & easy.
The item on the was exactly what I was looking for and the price was the best on out there! Excellent service!
Very happy with all my orders I have made with Epic Sports...My team loves their jerseys and hats!
good products. good customer service. shipping a little bit expensive. deleted a bad review for one of the products bought.
Epic Sports has referee apparel and supplies that are good quality and reasonably priced. I have shopped here for years and have always been satisfied with the products and the service.
Great product and great customer service. You guys rock. I will
Contunie to order from you all. Great company you all out there needs to order from EPICSPORTS. GO EPICSPORTS!!!
Thanks Fernando Garza
Tip for consumers: Best product all around.Ask Fernando about EpicSports
I like the way my orders are quickly shipped and the good customer service.
THE PURCHASES I BOUGHT WERE GREAT QUALITY AND DELIVERY WAS QUICK I WOULD BUY AGAIN FROM EPIC SPORTS
Well first of all, I will not do any more business with you, do to the poor work you did on a polo shirt with the Combat Infantry Badge, Aviation Wings and the Purple Heart. The 1st shirt was done wrong, I did no accept it--then you did the 2nd polo shirt and again was done bad---the avn wings were done to big (Fat).. The lady told me that I did not tell her about the winds size ( wide). I accept it for the sake of argument. When I got home, I trow it away. Thank you a very dissatisfied custumer. Non of my friend will visit you neither.. Juan Santiago--us army Ret. Infantry.